Corner of Princess Hwy and Austin St, Winchelsea, VIC
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Thanks for helping out on the late arrival. Tracy was very helpful.
Robert
Stayed 1 night in Jan 2024
Response from Pat on Jan 15, 2024
Thanks for your kind words, We are so glad you enjoyed your stay with us and I'll ensure to pass on to Tracy your appreciation also.
4/10 Poor
Nadine
Jan 9, 2024
Liked: Staff & service
Disliked: Cleanliness
Cute little place to stay, but could have been cleaner. Lots of cobwebs and dead flies in the windows.Towels and linen were all clean and fresh, and the staff were very friendly also.
Nadine
Stayed 1 night in Jan 2024
Response from Cheers Pat on Jan 9, 2024
Thanks for your review we are pleased that the staff were welcoming and we do apologise that the detail cleaning was not up to standard I will be speaking with our cleaners to ensure that our rooms are completely clean. Thank you for your constructive words we will endeavour to rectify this situation
Carpet must have been last cleaned in the last century, most light globes missing or broken, shower when switched to handheld sprayed water out of broken pipe and not head
jack
Stayed 2 nights in Nov 2023
Response from Patrick on Nov 29, 2023
My apologies you did not enjoy your stay with us Even though the carpet is old it is regularly cleaned however saying that it is overdue to be replaced. With regards to our lights I will speak with our cleaners as they should have informed us about them on their daily cleaning inspections, I have replaced the globes immediately after receiving your review as we do keep spares on the property, and of course as soon as I knew about the shower the seal was attended to straight away also. Again our apologies for your inconvenience and hopefully if you stay with again in the future your experience will be a more pleasurable one. Thanks so much for your review as it has highlighted some concerns to be address with our staff.Kind Regards
6/10 Okay
stephen
Oct 8, 2023
Liked: Cleanliness, staff & service
I didn't like the birds nesting in the roof above my room and their scratching around all night.
stephen
Stayed 1 night in Oct 2023
Response from Pat on Oct 8, 2023
Thank-you for your review and making us aware of our guests in our roof gutters we will ensure their swift departure. My apologies It interrupted you. We hope that everything else was ok for you on your stay.
8/10 Good
Robert
Sep 9, 2023
Robert
Stayed 1 night in Sep 2023
Response from Pat on Oct 8, 2023
Thanks for your review we are happy that you enjoyed your stay with us
10/10 Excellent
Robert
Aug 19, 2023
Robert
Stayed 3 nights in Aug 2023
Response from Pat on Aug 20, 2023
Thanks so much for your kind review were so glad you have enjoyed your stay with us and we look forward to seeing again the next time your in town.Cheers
10/10 Excellent
Peter
Apr 22, 2023
Peter
Stayed 1 night in Apr 2023
Response from Pat on Apr 23, 2023
We’re so glad you enjoyed your time with us and thank you for an awesome rating!Cheers
Pleasantly surprised and loved the little cottage. Could have had one of three staff sweep outside doors and shake mat. Maybe tile area outside bathroom, kitchen and path from door. May help overall. Meals very tasty but slow.
Sandy
Response from Pat on Feb 8, 2023
Thanks for your feedback were glad you enjoyed your stay and we will definitely take your advise
Air conditioner was cold as ice.Could not sleep well due to the cold room.wifi is just a title as it has very weak signal that drops back your device on using mobile data.
Dust was in drawers and remaining used items from previous travellers including a lip stick and surgical mask.
Amir Hossein
Stayed 1 night in Oct 2022
Response from Management on Oct 10, 2022
Good morning Amir, My apologies you feel this way as we pride ourselves on our customer experienced sand cleanliness. I’m a little surprised that’s you did not mention anything to me when i called you regarding your payment after you left. Our staff is always happy to help you with any concerns and we do have backup wifi networks on the property which we could have directed you to if you hand approached us . Our reverse cycle Daiken Inverters are top of the range and serviced regularly, again I am equally surprised you had issues with this unit as we are booked every night and never had a complaint regarding them. I will speak to tour cleaners regarding the items you found in the drawers and ensure that they check and open all drawers when cleaning. Again I apologise your experience was not a plea sent one however if you have any problems or concerns if you stay with us again we are at your disposal to fix them and ensure your stay is more pleasant. You just need to let us know before you leave so we can address your concerns immediately. Kind Regards
Thanks so much for rating us 5 we really appreciate all of our reviews. We did have issues with our wifi last night we also struggled inside the hotel to do anything our apologies for that we will be on to it first thing this morning. We’re so glad that you enjoyed your time with us Cheers
6/10 Okay
Simon
Travelled with partner
Sep 25, 2022
Liked: Amenities
Located on the main highway, a very basic pub with an attached motel with half a dozen rooms best describes this location. There were no tablecloths on the table as the photo suggests and the meals were less than basic. The drinks were overpriced for a country pub
We stayed for 3 nights and the room was serviced on the first day only.
The room was clean with all the basic necessities.
Simon
Stayed 3 nights in Sep 2022
Response from Management on Sep 26, 2022
Thanks for your review we take all advise from our clients seriously and we will review your concerns
Thanks for a fantastic review, We are so glad to hear that you enjoyed your stay with us and particularly our restaurant and bar.Hope to see you again sometime Cheers
Found the kitchen bench was to far away from power outlets making the microwave sitting right on the edge but dangerous.
Carpet had lots of stains on it.
Doona had stains on it as well.
Aircon/heater was noisy.
Bed was comfortable
Alison
Stayed 1 night in Jun 2022
Response from Pat on Jun 23, 2022
Good Morning Allison,
Thank-you for your feedback, we will endeavour to ensure your concerns are addressed, Kind Regards
Thanks for your Kind review,
We love to hear that our facilities are clean and inviting!
we hope to see you again and are wrapped that you enjoyed your stay with us
My girlfriend and I agreed that this was probably the best value for money commercial (not private) accommodation we’d ever stayed in. We would definitely stay here again and recommend to anyone.
Tom
Stayed 1 night in Apr 2022
Response from Pat on Apr 26, 2022
Thanks so much…
We are wrapped you enjoyed your time with us!
we love hearing from our customers especially with such a positive review.
We hope to see you again
Cheers
Arrived at the Motel at 12noon to be rudely told we couldn't check in till 2:30pm.
The rooms were great for the price.
Great Showers and plently of room in the room.
The carpet is rather shabby but all in all a good room
Steven
Stayed 4 nights in Jan 2022
Response from Pat on Jan 11, 2022
Good Morning, and thank you for your review.
I have spoken with our staff member with regards to his manners and I'd like to express our sincere apologies for his lack of professionalism. We take this very seriously and I assure you this will not happen again. We are currently addressing the carpet Issue and are looking forward to February when our motel rooms undergo a full spring clean. Thanks for your constructive and kind words.
Nice cottage feel, very clean, spacious.
Staff are very friendly and accommodating.
We have to cut our stay by one day due to un foreseen circumstances, they did the changes without extra charge. Thank you!
Lani
Stayed 3 nights in Dec 2021
Response from Joe on Jan 6, 2022
Thank you for your kind words.We do try our best and my staff are appreciative of you noticing.
Thanks
Regards
Joe
Had an enjoyable one night stay here with my two kids. Great service at the neighbouring bar - a special shout out to Stephen. Kids loved the kids steak, which I felt was very good value Less than 30 mins away from Torquay beach, and there is also a hadny playground nearby along the river.
King
Stayed 1 night in Dec 2021
Response from Joe on Jan 6, 2022
Thank you for your kind words. we appreciate it so much. Stephen was on top of the moon getting that mention
Again we appreciate your feedback.
regards
Joe
10/10 Excellent
Rebecca
Travelled with family
Dec 28, 2021
Liked: Cleanliness, staff & service
The motel does well for being in the area it is we had the end suite it wld have been nice if the porch area was as well maintained as the others but overall inside was clean and suited our purpose. Also driving in the entrance is quite a doozey maybe a sign so people know its so steep
Rebecca
Stayed 2 nights in Dec 2021
Response from Joe on Dec 29, 2021
Thank you for your kind words. We shall endeavour to clean the end unit. porch more regularly. It seems that all the dust seem to accumulate around there.
Thanks for your feed back.
Kind regards
Joe Agius
It proved to be a comfortable accommodation for the area it was clean & quiet the meal at the hotel attached to the motel was enjoyable
Would stay there again if the necessary arose
David 23/12/21
David
Stayed 1 night in Dec 2021
Response from Joe on Dec 13, 2021
Thank you for those kind words. Im glad that you enjoyed your stay and the meals. I will inform the staff of your comments
Regards
Joe Agius
We attended a function at the Tavern next door. Our room was perfect for our requirements. Very impressed with the hospitality of the owners/staff.
Verified traveller
Stayed 1 night in Apr 2021
Response from Joe on May 3, 2021
Thank your for your kind words. I will pass on your comments to the staff.
Regards
Joe Agius
10/10 Excellent
Verified traveller
Apr 6, 2021
Verified traveller
Stayed 1 night in Apr 2021
Response from Joe on Apr 20, 2021
Thank you for staying with us and giving a good report . It is much appeciated and we loved having you here.
I will pass your comment to my staff
Regards
Joe Agius
Thank you for a generous review. We are so pleased that you enjoyed your stay with us.I shall pass your kind comments to the staff.
Kind Regards
Joe Agius
8/10 Good
Verified traveller
Business traveller
Mar 15, 2021
Liked: Cleanliness, staff & service, room comfort
Great value for money
Very convenient location on route to great ocean road,comfortable bed and room service a bonus
Verified traveller
Stayed 1 night in Mar 2021
Response from Joe on Mar 15, 2021
Thank you for your kind words. I am glad you enjoyed your stay.
Kind Regards
Joe Agius
Room was clean, and looked very nice. Everything we needed. Meal in Restaurant was lovely and the staff were all friendly and welcoming. Definitely recommend.
Verified traveller
Stayed 1 night in Mar 2021
Response from Pat on Mar 4, 2021
Thank you so much for your kind review!
We sure always pleased to get such positive feedback and are happy that you enjoyed your stay with us.