Free buffet breakfast

Reviews of Sleep Inn Wilson near I-95

2.5 out of 5
Sleep Inn Wilson near I-95
5011 Hayes Pl W, Wilson, NC

Reviews

6.6
Rating 10 - Excellent. 32 out of 123 reviews" "
Rating 8 - Good. 28 out of 123 reviews" "
Rating 6 - Okay. 21 out of 123 reviews" "
Rating 4 - Poor. 18 out of 123 reviews" "
Rating 2 - Terrible. 24 out of 123 reviews" "

6.2/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Michelle

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I woke up with bug bites all over my feet and legs. Some kind of bug(s) must of been in my bed which is very disturbing. Also the neighbor across the hall was fighting and screaming at each other for a while two stiffen times through the night was unable to sleep. There was VERYYY limited breakfast options I guess they do not get refilled by 8am there was barely anything to pick from. I do not like that there is not vending machine instead they sell snacks that you have to charge to the room. Overall very disappointed!
Stayed 2 nights in Apr 2024
Response from Manager on May 1, 2024
Hello Michelle, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 Okay

Kendra

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The staff was nice, but the rooms weren't as nice as advertised. There was mold, the covers had stains, the shower didnt work, and the box spring on the bed was broken. I understand this isnt the nicest of hotels, but this place needs an overhaul.
Stayed 2 nights in Apr 2024
Response from Manager on May 1, 2024
Hello Kendra, We appreciate your feedback and take all comments seriously. We regret to hear that your experience did not meet expectations. We will share your concerns with the appropriate team for further review and improvement possibilities. Thank you for bringing these issues to our attention so we can work to enhance our guests' experience in the future.

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and well maintained. The breakfast, however was awful.
Stayed 1 night in Mar 2024
Response from Manager on Apr 5, 2024
Hello Jeffrey,We are delighted to hear you found our property clean and well-maintained. Your feedback on our breakfast is valuable to us as we continually strive to improve our services. Thank you for sharing your experience with us.

10/10 Excellent

Maryellen, New York

Good breakfast, great location for dining, comfortable beds and bedding, nice little indoor pool for the children
Stayed 1 night in Feb 2024
Response from Manager on Feb 20, 2024
Hello Maryellen,We are delighted to hear that you enjoyed our breakfast, location, comfortable beds, and indoor pool for the children. We appreciate your positive feedback and hope to welcome you back again soon for another enjoyable stay.

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Manager on Jan 12, 2024
Dear Guest, We appreciate your recent stay with us and welcome any feedback you may have to help improve our services. We encourage you to reach out to our hotel directly to share any specific concerns or suggestions you may have experienced during your visit. Our team looks forward to the opportunity to address any issues you may have encountered.

10/10 Excellent

Mary

Liked: Staff & service
I am 67 yo female alone at this property and I felt secure and comfortable until...there was this man visitor being disruptive in the hallway and yelling violently to the female guest and I told him I would call the police. He called me a racist. Night clerk may have asked him to leave later, but I went back to my room and didn't hear him again. Otherwise, OK place.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 10, 2024
Hello Mary, Thank you for sharing your feedback with us. We apologize for any discomfort caused by the disruptive incident you encountered during your stay. Our team works diligently to maintain a secure environment, and appropriate actions were taken to address the situation. We're glad to hear that overall, you found our hotel to be satisfactory. We appreciate your understanding and hope to welcome you back for a more pleasant experience in the future.

10/10 Excellent

Felipe

Liked: Property conditions & facilities
Great location
Stayed 1 night in Dec 2023
Response from Manager on Jan 9, 2024
Hello Felipe,Thank you for choosing our hotel for your stay in the city. We're pleased to hear that our location was to your satisfaction. We hope you had a wonderful time exploring the area and that we have the opportunity to welcome you back in the future. Safe travels!

10/10 Excellent

Steven

Stayed 1 night in Dec 2023
Response from Manager on Dec 31, 2023
Hello Steven,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. Should you have any further feedback or need assistance in the future, please do not hesitate to reach out. We hope to welcome you back soon!

6/10 Okay

Kathy

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Kathy,Thank you for choosing our hotel for your recent stay. We appreciate your rating and value your feedback. If there is anything specific you would like to share with us about your experience, please don't hesitate to reach out to us directly. We hope to have another opportunity to welcome you back in the future.

8/10 Good

mia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for every one
Stayed 3 nights in Dec 2023
Response from Manager on Dec 28, 2023
Hello mia,Thank you for your positive feedback! We're delighted to hear that you found our hotel to be a good place for everyone. We strive to create a welcoming and enjoyable experience for all our guests. If there's anything else we can assist you with, please let us know.

4/10 Poor

Natacha, Philadelphia

Disliked: Cleanliness, property conditions & facilities
The facility is in disrepair
Stayed 1 night in Dec 2023
Response from Manager on Dec 26, 2023
Hello Natacha, Thank you for bringing this to our attention. We strive to maintain our property to the highest standards and we will address any maintenance issues promptly. We appreciate your feedback.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 21, 2023
Hello Robert,Thank you for choosing our hotel for your recent stay! We're thrilled to see that you had a positive experience with us. If you have any additional feedback or suggestions, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future for another excellent stay!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello Elizabeth,Thank you for choosing our hotel for your stay. We're thrilled to hear that you had a wonderful experience with us. We appreciate your support and hope to welcome you back in the future.

2/10 Terrible

Lee, Burlington

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at many Sleep Inns and have been satisfied. This one is the exception. I’ll list the issues: 1. I was not recognized as a diamond member with Choice Hotels. 2. I was given a room at the end of the hall. I figured they were booked. 3. The hotel had guests that were loud. 4. There was an electrical socket in the bathroom that was not working. 5. The shower area was not clean and the rubber seal that was supposed to close off the space between the shower door and the stall was dirty and did not work. I was really disappointed with this hotel there are other Sleep Inns that are much better.
Stayed 1 night in Dec 2023
Response from Manager on Dec 16, 2023
Hello Lee,Thank you for sharing your feedback regarding your recent stay at our Sleep Inn. We value your loyalty as a diamond member with Choice Hotels and apologize for any oversight in not recognizing your status during your visit. Regarding the room location and noise issue, we understand your concerns and will share them with our team for future improvements. We regret any inconvenience caused by the malfunctioning electrical socket and the cleanliness issues in the bathroom. Your comments will be addressed with our maintenance and housekeeping departments to ensure these issues are rectified promptly. We appreciate your valuable feedback and hope you will consider giving us another opportunity to provide you with a better experience at our property.

2/10 Terrible

Cortez

Stayed 1 night in Dec 2023
Response from Manager on Jan 4, 2024
Hello Cortez, We apologize for any inconvenience you may have experienced during your stay. If there were any specific issues that you would like to bring to our attention, we kindly ask you to reach out to us directly so that we can address them appropriately. We value feedback from our guests and strive to continuously improve our services.

10/10 Excellent

Sharnette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very courteous
Stayed 1 night in Dec 2023
Response from Manager on Dec 9, 2023
Hello Sharnette,Thank you for your kind feedback regarding the courteousness of our staff. We pride ourselves on providing exceptional service to all of our guests and it is always rewarding to hear when our efforts are appreciated. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.

8/10 Good

Gene

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Breakfast left a lot to be desired. Very limited selection. Machines weren't turned on. Had to wait for waffle maker to heat up. Had to ask attendant to turn on juice machine. No fruit. No eggs.
Stayed 1 night in Nov 2023
Response from Manager on Dec 2, 2023
Hello Gene,Thank you for sharing your feedback with us regarding your breakfast experience. We apologize for any inconvenience you encountered, and we appreciate your patience with the waffle maker and juice machine. We understand the importance of a varied selection, and we will share your comments with the team for future improvements. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future.

6/10 Okay

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
handicap rooms available, except, that should mean walk/roll in shower, otherwise, what would be handicap about it? Front staff very pleasant. Room clean and comfy. Only critique would be breakfast had only sugary items, or carb laden. Diabetics would not be able to use this service. Neither would gluten free diets. Maybe some boiled eggs available would be nice. We did have a funny registration event...after being given our room assignment and keys, upon entering the room, we were greeted by occupants already there! Thank God they were dressed or not involved in some way. Front staff very upset this happened. We had a nice sleep anyway, so A-/B stay. I'd stay again.
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Lynn, Thank you for choosing our hotel and for taking the time to share your feedback. We're glad to hear that you found our front staff pleasant and the room clean and comfy. Regarding the breakfast items, we appreciate your input and understand the importance of offering a wider variety of options to accommodate different dietary needs. Rest assured, we have shared your comments with our team for future improvements. We sincerely apologize for the mix-up during your registration and assure you that steps have been taken to prevent such incidents in the future. We hope to have the opportunity to welcome you back for an even better experience. Thank you.

8/10 Good

Frank

Travelled with family
Easy friendly check in. Reasonable pricing.
Stayed 1 night in Nov 2023
Response from Manager on Nov 23, 2023
Hello Frank,Thank you for your positive feedback on our easy and friendly check-in process and reasonable pricing. We're glad to hear that you had a smooth experience during your stay. We appreciate your kind words and hope to welcome you back in the future for another enjoyable visit.

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
Hello Marie,Thank you so much for the amazing rating! We are delighted to have exceeded your expectations. Please let us know if there is anything else we can do to make your stay even more enjoyable.

4/10 Poor

Jessica

Disliked: Cleanliness, property conditions & facilities, room comfort
I left the same night. The hotel was dingy smelled bad and the bathroom was gross there was a bad smell in the shower. The bed was so hard and uncomfortable.
Stayed 1 night in Sep 2023
Response from Manager on Sep 28, 2023
Hello Jessica ,Your review and rating are greatly appreciated; though we are sad to hear that your experience was not up to your preferences, and we appreciate your feedback. Our guest satisfaction is important to us, and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Wiomar

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bugs in the room, toilet clogged, mirror and sink/counter dirty. it looks like someone just had a haircut in the tub. Dust on furniture, and AC. Bed is broken. Floor is dirty.
Stayed 1 night in Sep 2023
Response from Manager on Sep 24, 2023
Hello Wiomar,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests� expectations. We hope you will give us a chance to redeem ourselves in the future.

4/10 Poor

Calos

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 21, 2023
Hello Calos,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2/10 Terrible

Leonard

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty condition
Stayed 1 night in Aug 2023
Response from Manager on Aug 8, 2023
Hello Leonard,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

8/10 Good

Faisal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing perfect
Stayed 1 night in Jul 2023
Response from Manager on Jul 29, 2023
Hi Faisal,Your high rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Wouldn’t Stay Again
I wouldn’t recommend this for people with small children. You can hear everything in the hall at all hours of the night. The rooms have a weird smell and could use updating. I was surprised that this hotel has such a high rating. I wouldn’t stay here again.
Stayed 1 night in Jul 2023
Response from Manager on Jul 28, 2023
Dear Guest,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

6/10 Okay

Edward

Door to bathroom broken. Toilet paper holder broken.
Stayed 1 night in Jul 2023
Response from Manager on Jul 25, 2023
Hello Edward, Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made. I would like to apologize for not exceeding your expectations and for the inconvenience this caused you. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to our services to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.

2/10 Terrible

Paul

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
Room dirty. Needs repairs in room. Bad smells in room.
Stayed 1 night in Jul 2023
Response from Manager on Jul 23, 2023
Hello Paul,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

8/10 Good

Teofil

Stayed 1 night in Jul 2023
Response from Manager on Aug 8, 2023
Hello Teofil,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

4/10 Poor

Walter

Liked: Staff & service
Disliked: Property conditions & facilities
There was a heavy smell of mold in the room the bathroom door was broken you could not close it room was just run down
Stayed 1 night in Jul 2023
Response from Manager on Jul 20, 2023
Hello Walter,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

2/10 Terrible

Walter

Stayed 1 night in Jul 2023
Response from Manager on Aug 1, 2023
Hello Walter, Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 Good

Tonya

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Manager on Jun 27, 2023
Hello Tonya,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Leslie

Stayed 2 nights in Jun 2023
Response from Manager on Jul 16, 2023
Hello Leslie,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.

10/10 Excellent

Nida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service
Comfortable stay with great service
Stayed 1 night in Jun 2023
Response from Manager on Jun 18, 2023
Hello Nida,Thank you for your valuable opinion regarding our service. We hope to see you again to provide you with an exceptional level of service and hospitality.

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Didn't like the shower. Breakfast was okay. All in all. It was better than the Microtel behind the property.
Stayed 1 night in May 2023
Response from Manager on May 27, 2023
Hello Tina,Thank you for taking the time to share your comments regarding our breakfast and also our shower. I hope that we will impress you with exemplary service during future visits.

2/10 Terrible

Justin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Help this property- it is terrible
There was someone already in the first room they put us in, which made them irate. The second room had a smashed bathroom door that didn’t work. The air conditioning was not working well. We were on the second floor and got woken up by someone burning toast. The smell was so bad we just left without breakfast which was not good. The lady at the front desk was less than polite and was talking bad about her own co workers.
Stayed 1 night in May 2023
Response from Manager on May 23, 2023
Hello Justin, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

latasha, District Heights

Stayed 3 nights in May 2023
Response from Manager on May 30, 2023
Hello latasha, Hello latasha, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

4/10 Poor

Filemon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool area was not clean and was uninviting,… “complimentary” breakfast was weak, coffee not good,….tv remote impossible to figure out
Stayed 1 night in Apr 2023
Response from Manager on Apr 27, 2023
Hello Filemon, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our pool. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.

4/10 Poor

Paul

Stayed 2 nights in Apr 2023
Response from Manager on Apr 19, 2023
Hello Paul,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

2/10 Terrible

Jessica

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The property looked like it was a shelter, the hallways were dark, the interior was unkept. The helpdesk was unprofessional. overall, I will not go back.
Stayed 3 nights in Mar 2023
Response from Manager on Mar 22, 2023
Hello Jessica,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our property. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

2/10 Terrible

Abel

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible
My family takes lots of roadtrips every year and we have stayed in so many hotels in between destinations. This hotel was the dirtiest and nastiest of all. The room was old and rundown, especially the shower. The chair had stain all over and was broken.The bedsheets had a bad smell. The room felt dingy and old. It was so loud. I didn't feel safe. There were loud and roudy guests with their tv super loud. At one point at midnight there was a loud noise that sounded like something heavy fell and group of people just started yelling. My 10 yr old got so scared that he thought it was a shooting. Felt like we were at projects apartment....never again will we stay here.
Stayed 1 night in Mar 2023
Response from Manager on Mar 21, 2023
Hello Abel, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

8/10 Good

Sara

Stayed 1 night in Mar 2023
Response from Manager on Mar 13, 2023
Hello Sara,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

Brian

Stayed 1 night in Mar 2023
Response from Manager on Mar 26, 2023
Hello Brian,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.

6/10 Okay

Ignacio

Liked: Staff & service
Is ok for the price. But just didn't like that the close the swimming pool too early.
Stayed 2 nights in Feb 2023
Response from Manager on Feb 21, 2023
Hello Ignacio, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our pool. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Manager on Feb 19, 2023
Hello jeffrey,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

4/10 Poor

Tina

Stayed 1 night in Jan 2023
Response from Manager on Mar 7, 2023
Hello Tina,It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Manager on Dec 10, 2022
Hello Amanda,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 Good

Jean Paul

Stayed 1 night in Dec 2022
Response from Manager on Dec 4, 2022
Hello Jean Paul,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 Good

Daniel

Stayed 1 night in Nov 2022
Response from Manager on Dec 2, 2022
Hello Daniel,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

George

Stayed 2 nights in Nov 2022
Response from Manager on Feb 13, 2023
Hello George,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.