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Holiday Inn Express Wilmington North - Brandywine, an IHG Hotel – Avis

2.5 out of 5

Avis

8,2

Très bien

Note de 10 – Excellent, d’après 381 avis sur 1001." "
Note de 8 – Bien, d’après 378 avis sur 1001." "
Note de 6 – Acceptable, d’après 146 avis sur 1001." "
Note de 4 – Médiocre, d’après 65 avis sur 1001." "
Note de 2 – Terrible, d’après 31 avis sur 1001." "

8,4/10

Propreté

8,6/10

Service et personnel

8,4/10

Commodités

7,8/10

État et installations de l’hébergement

9,0/10

Écoresponsabilité

Avis

6/10 – Acceptable

marc-andre

Points forts : Confort de la chambre
Séjour de 1 nuit en juillet 2019

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juillet 2018
GM a répondu le 8 août 2018
Hello Anonymous, Thank you for your recent stay with us and for your great feedback. We truly appreciate it! We look forward to hosting you again when you are in the area. Kindest Regards, Shamiso

8/10 – Bien

Svitlana

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juillet 2017

8/10 – Bien

Mario

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.

2/10 – Terrible

Yannick

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nous sommes arrêtés pour une nuit. La chambre n'était pas très propre. Les tapis etaitent tachés ainsi que le mobilier. J'ai retrouvé des vêtements par terre derriere le support a valise et des jujubes un peu partout. J'espère encore que les draps avaient été changé ! Je ne conseil cette hôtel à personne!

6/10 – Acceptable

guy, sherbrooke

Points forts : Service et personnel
qualité/prix
Très bon rapport qualité-prix : déjeuner compris, frigo et micro-ondes dans la chambre . Matelas ok . Propreté correcte . Hôtel qui vieillit. Bien situé par rapport aux activités touristiques et commerciales (magasins) Bref , pour le prix ($100 cdn) c'est un hôtel très correct.7/10

8/10 – Bien

Robert, Montreal

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Bon hôtel
Chambre correcte, petit déjeuner correct Aussi

8/10 – Bien

Julie, St-Colomban

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Confortable et près de restaurants
Très bel hôtel à distance de marches de quelques restaurants. Nous y avons fait un arrêt d'une nuit en court de route et c'était parfait pour nous.

10/10 – Excellent

Rajiv, Getzville

Points forts : État et installations de l’hébergement
Very nice a place.
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Catherine

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Room was clean and I loved the large counter space for the sink. Bed was comfortable.
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Diane

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024

8/10 – Bien

Martha

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Breakfast wasn't always plentiful--the first two mornings they ran out of some foods.
Séjour de 3 nuits en avril 2024

10/10 – Excellent

JOSE DE JESUS

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
👍
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Jeanne

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024

10/10 – Excellent

Mario

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had great time
Séjour de 3 nuits en mars 2024

8/10 – Bien

Lori, arlington

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very convenient location, friendly staff. Good breakfast offerings.
Séjour de 1 nuit en mars 2024

10/10 – Excellent

Jeannine

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff was great. Chantelle in the breakfast area was especially friendly and helpful. It was nice that breakfast was included.Parking was easy, and all areas were clean
Séjour de 7 nuits en mars 2024

10/10 – Excellent

Joanna

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great little hotel for our overnight needs. Close to all kinds of shopping and eating establishments. Room itself and bathroom were super clean. All staff members we came into contact with (which were a lot, which means they're always working) were gracious and kind. Would stay again if needed!
Séjour de 1 nuit en mars 2024

10/10 – Excellent

Dana

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff was amazing and friendly. The room was clean and quiet. We enjoyed our night there.
Séjour de 1 nuit en mars 2024

10/10 – Excellent

trish

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Staff was extremely helpful and friendly… breakfast was excellent
Séjour de 2 nuits en février 2024

10/10 – Excellent

Amanda

Voyage en famille avec de jeunes enfants
Room was clean and quiet breakfast was just right
Séjour de 2 nuits en février 2024

6/10 – Acceptable

Sharon

Points forts : Propreté
Séjour de 2 nuits en février 2024

8/10 – Bien

Gerlando

Séjour de 2 nuits en janvier 2024

8/10 – Bien

Kristofer

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en janvier 2024

8/10 – Bien

Cyril

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 5 nuits en janvier 2024

10/10 – Excellent

Evelyn

It’s located in a safe area and close to restaurants and shopping mall.
Séjour de 1 nuit en janvier 2024

10/10 – Excellent

Mikhail

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
It was amazing
Séjour de 1 nuit en janvier 2024

10/10 – Excellent

Funmilayo

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en décembre 2023

8/10 – Bien

Leonarda

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Todo estubo exelente
Séjour de 1 nuit en décembre 2023

10/10 – Excellent

RAYMOND

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Holiday Inn Express -great location and value
Had a wonderful stay at the Holiday Inn Express. Safe environment, convenient parking and great location for food and shopping. Breakfast was excellent and included. Room was clean and staff very helpful. Great value too.
Séjour de 1 nuit en décembre 2023

8/10 – Bien

Gyl-Maria

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Another good stay
I picked this hotel because at a previous stay at Hilton Express - I remembered the comfortable beds and breakfast. The full FREE breakfast is a plus.
Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Dennis

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
4 restaurants walking distance. Complimentary coffee and cookies in lobby. Breakfast abundant choices. All staff friendly and helpful.
Séjour de 2 nuits en décembre 2023
Grace C. Assistant General Manager a répondu le 25 déc. 2023
Hi Dennis, We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, andwe’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able toserve you again. Happy Holidays!With Hospitality, Grace Cundiff

10/10 – Excellent

Carole

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Clean and spacious room. Dining within walking distance.
Séjour de 1 nuit en décembre 2023
Grace C. Assistant General Manager a répondu le 25 déc. 2023
Hi Carole, Thank you so much for the positive review. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!With Hospitality, Grace Cundiff

10/10 – Excellent

Melanie, Harrisburg

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great customer service! Bathroom shower could use a refresh but overall a good property.
Séjour de 1 nuit en décembre 2023
Grace C. Assistant General Manager a répondu le 25 déc. 2023
Hi melanie, Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area!With Hospitality, Grace Cundiff

10/10 – Excellent

Diane

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023
Grace C. Assistant General Manager a répondu le 25 déc. 2023
Hi Diane, Thank you so much for your 5-star ratings! We will share this with the rest of the team to let them know to keep up the amazing work!With Hospitality, Grace Cundiff

10/10 – Excellent

Margaret

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Good location
Séjour de 2 nuits en novembre 2023
Grace C. Assistant General Manager a répondu le 8 déc. 2023
Thank you for posting your review. I'm pleased to hear that you enjoyed your stay and the amenities that the Holiday Inn Express Wilmington offers. Our goal is to provide excellent service to each and every guest we serve. It was a true pleasure having you as our guest. Safe travels and hope to remain your home away from home while in Wilmington, we cannot wait to see you again!

4/10 – Médiocre

Joshua

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The check in agent was amazing! Everything after that was not good. Rooms were not cleaned properly. Other interactions with employees was not great. Location is good, but there's other hotels in the same area I would check out first.
Séjour de 2 nuits en novembre 2023
Grace C. Assistant General Manager a répondu le 29 nov. 2023
We’re so sorry to hear about your unfortunate experience with our staff and the cleanliness of your room. We have shared your feedback with our team in order to improve in these areas. We hope to have the chance to welcome you back again should you be in the Wilmington area.

8/10 – Bien

Helen

Séjour de 1 nuit en novembre 2023
Grace C. Assistant General Manager a répondu le 26 nov. 2023
We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again.Have a wonderful day!With Hospitality,Grace CundiffOperations ManagerHoliday Inn ExpressWilmington North

10/10 – Excellent

Anne

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en novembre 2023
Grace C. Assistant General Manager a répondu le 26 nov. 2023
You’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. We’re grateful that we had the opportunity to serve you.We hope to accomodate you again should your travels bring you to the Wilmington area again.With Hospitality,Grace CundiffOperations Manager302-479-7900gcundiff.hospitality@gmail.com

10/10 – Excellent

Mason

Séjour de 1 nuit en octobre 2023
Grace C. Assistant General Manager a répondu le 29 nov. 2023
Thank you for taking the time to provide a review of your recent stay with the Holiday Inn Express - Wilmington North. It is not every day that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed. We will certainly look into touching up those areas of the room that you mentioned. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!

10/10 – Excellent

Julie

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Just needed a place to sleep and shower before a family funeral and this hotel was a great fit! Front desk was wonderful, beds and linens amazing and the breakfast was much more than we expected. Would absolutely recommend for a stay!
Séjour de 1 nuit en novembre 2023
Grace C. Assistant General Manager a répondu le 26 nov. 2023
First of all, I would like to thank you for having chosen The Holiday Inn Express, Wilmington North for your stay in Delaware.We are really happy to hear that you enjoyed your stay, and we appreciate your kind words about our staff. We will be sure to share your kind words and feedback with our team in a world full of negativity it's always nice for our employees to be recognized by those they work so hard to serve, our guests.We look forward to welcoming you back to our hotel during your next visit to Wilmington.Kind regards,Grace CundiffOperations Manager

10/10 – Excellent

Eleanor

Séjour de 1 nuit en octobre 2023
Grace C. Assistant General Manager a répondu le 29 nov. 2023
We appreciate you taking the time to leave a review of your stay here at Holiday Inn Express Wilmington-North.I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day!

10/10 – Excellent

LaShawnna

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Stayed one night-easy check in and out. Very nice staff and super clean. My daughter forgot a bag there and the front desk called to let us know. We are back home now but they are going to hold it for us until next week. I would recommend.
Séjour de 1 nuit en octobre 2023

4/10 – Médiocre

Joan

Séjour de 1 nuit en octobre 2023

10/10 – Excellent

Sharon

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Conveniently located to downtown, the highway, dining, etc. I stayed with my son for a stay over at a local hospital. Staff were very friendly and helpful when I had to extend my stay. Wish there was a fan in the bathroom but the Dove body wash, shampoo, and lotion was a great touch. The sink located outside the bathroom worked for us although I can see where it might not work for others. The room was clean and the beds were comfy and well made and TALL.
Séjour de 1 nuit en août 2023

10/10 – Excellent

Cindy

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
As soon as we arrived we were greeted with a friendly smile and attention. Very spacious room, restaurants nearby.
Séjour de 1 nuit en octobre 2023
Grace C. Assistant General Manager a répondu le 26 nov. 2023
I appreciate your positive feedback about your recent visit to the Holiday Inn Express- Wilmington, DE. We do take pride in catering to our guests’ needs the best way we can. We appreciate your kind comments and recommending us to others.I hope your next visit is just around the corner, we can wait to see you again!With kind regards,Grace CundiffOperations Manager

8/10 – Bien

Susan

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Bring your own towel racks.......
Nice rooms and area. Rooms are comfortable. Service was good. But no towel racks.
Séjour de 1 nuit en septembre 2023
Grace C. Assistant General Manager a répondu le 7 oct. 2023
Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Engineering team in hopes to review the design of the room and evaluate if we are able to add towel to prevent service failures from occurring in the future.

10/10 – Excellent

Judy

Points forts : Service et personnel, état et installations de l’hébergement
Clean, nice hotel. Great room. Would definitely stay here again!
Séjour de 2 nuits en septembre 2023
Grace C. Assistant General Manager a répondu le 7 oct. 2023
Thank you so much for taking the time out to respond to our survey. It makes us very happy to see that you had a pleasurable time with us, as it is our commitment to provide every guest with superior accommodations and service. We hope this will prompt you to return to our hotel and, even more, to our great city to stay with us again. Thank you again for your time and patronage. We look forward to having you back!

8/10 – Bien

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en septembre 2023
Grace C. Assistant General Manager a répondu le 7 oct. 2023
Thank you for being our guest and for sharing about your visit. We're very happy to know how much you enjoyed our amenities, clean and comfortable accommodations and friendly staff. We appreciate your valued comments and will pass this on to our team. We hope to see you again should your travels bring you back to Wilmington.

10/10 – Excellent

Roland

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en septembre 2023
Grace C. Assistant General Manager a répondu le 7 oct. 2023
Thank you so much for taking the time out to respond to our survey. It makes us very happy to see that you had a pleasurable time with us, as it is our commitment to provide every guest with superior accommodations and service. We hope this will prompt you to return to our hotel and, even more, to our great city to stay with us again. Thank you again for your time and patronage. We look forward to having you back!