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Reviews of ACOYA Curacao Resort, Villas & Spa

4 out of 5
ACOYA Curacao Resort, Villas & Spa
Dr. Hugenholtzweg Z/N, Willemstad

Reviews

7.8

Good

Rating 10 - Excellent. 112 out of 351 reviews" "
Rating 8 - Good. 142 out of 351 reviews" "
Rating 6 - Okay. 61 out of 351 reviews" "
Rating 4 - Poor. 17 out of 351 reviews" "
Rating 2 - Terrible. 19 out of 351 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the upgrade room, dining and spa
Stayed 4 nights in May 2024
Response from ACOYA Management on May 24, 2024
Dear Monica,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is that you enjoyed our services and to earn your business again. Please consider us again on your next trip!Kind regards,Henry MartijnChief Operating Officer

8/10 Good

Scherwin, Maretraite

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Outdated rooms. And no breakfast posibilities. Kitchen opens at 11.30am
Stayed 2 nights in May 2024
Response from ACOYA Management on May 24, 2024
Dear Scherwin,Thank you for your 4 out of 5 rating. Your observation about our rooms is noted. Your comment about no breakfast possibilities is not true as we have our The Kitchen Restaurant with a daily extensive breakfast buffet from 07:00-10:00 and our La Lagoon Poolbar and Restaurant is open daily from 10:30-22:30 for lunch and dinner.We strive to give the best service possible and expect reviews to be based on reality.Kind regards,Henry MartijnChief Operating Officer

10/10 Excellent

Dana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is absolutely wonderful, everyone is so helpful and courteous. The staff goes out of their way to provide us with the experience we desired. Sunil, Tina, Eugene, and Nedrah cared us like we were royalty, going out of their way to shower us with customer service. We would have had a difficult time finding the hidden gems of Curaçao. Michael, the Food and Beverage Director, was a perfectionist, paying attention to food service, entertainment, and bar ran as smooth as a clock. The music and light show was entertaining, relaxing, and performed at poolside, where engaging with the other guests was delightful. Eugene, Head of Security, physically shared his knowledge of Curaçao with us during sightseeing. Epsilon Scuba, Jason and Adrian, the on-site scuba center, helped me personally reacquaint myself with my love of the sea. Thank you one and all, for “the best vacation ever”. We will be be back for next years high season.
Stayed 16 nights in May 2024
Response from ACOYA Management on May 24, 2024
Dear Dana,Thank you for taking the time to rate our hotel with 5 stars! We are thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests and are delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Kind regards,Henry MartijnChief Operating Officer

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was excellent .staff friendly.the place was nice and relaxed.Iwould recommend Acoya to my friends and family. what I did not like is that I was given a room smaller than the one I booked.When I pointed this out I had to wait till the following day to see the supervisor who was very nice and sorted it out for me.satisfied customer.
Stayed 7 nights in Mar 2024
Response from ACOYA Management on May 24, 2024
Dear George,Where words fall short, ratings do the job! Thank you for such a gracious rating! We are happy to learn that we succeeded in providing a great guest experience at our hotel. The plan is to keep getting better and better, and we hope to cherish clients like you by earning your business again and again!Kind regards,Henry MartijnChief Operating Officer

10/10 Excellent

Karnen

Liked: Cleanliness, staff & service
Stayed 7 nights in Apr 2024
Response from ACOYA Management on May 15, 2024
Dear Karnen,Thank you for this exceptional 5 out of 5 review. We strive to provide our guests with the best service and it's rewarding to see that we succeeded.Looking forward to host you back soon.Kind regards,Henry MartijnChief Operating Officer

6/10 Okay

Marlon

Travelled with group
Disliked: Property conditions & facilities
We asked for a double bedroom expecting 2 bedroom, it was a small room with a doubled bed only.
Stayed 4 nights in Feb 2024
Response from ACOYA Management on May 15, 2024
Dear Marlon,Thank you for your review. We suggest for a next visit to book a 2-Bedroom unit as is mentioned in the clear information on the site.Hoping to welcome you back in the future.Kind regards,Henry MartijnChief Operating Officer

10/10 Excellent

Varun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great villa! Very affordable!
Stayed 2 nights in Feb 2024
Response from ACOYA Management on Mar 20, 2024
Dear Varun,Thank you for this excellent review and are happy you liked the Villa and your stay with us.Looking forward to host you back soon.Kind regards,Henry MartijnChief Operating Officer

10/10 Excellent

Cheyenne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall an amazing stay! I loved the Acoya the staff was extremely friendly and helpful. I stayed in the deluxe room and it was nice and clean. My only recommendation is to rent a car as transportation is limited and you’re not in walking distance to anything. They did have shuttles to mambo beach and Punda but only for limited times.
Stayed 5 nights in Mar 2024
Response from ACOYA Management on Mar 19, 2024
Dear Cheyenne,We appreciate this excellent review and are happy you enjoyed your stay with us. It is our duty to have satisfied guests such as yourself who will for sure recommend staying at Acoya.Hopefully we will host you back soon.Kind regards,Henry MartijnChief Operating Officer

10/10 Excellent

Vernon, Bonaire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from ACOYA Management on Mar 19, 2024
Dear Vernon,Thank you very much for this wonderful review and look forward to hosting you back soon.Kind regards,Henry MartijnChief Operating Officer

6/10 Okay

Adam

Business traveller
Disliked: Amenities
I decided to give Acoya one more try. This time' I stayed in a room closer to the main area in the hotel. Once again, the live music at night is simply disturbing to those not interested in participating in the evening activities. The room appeared clean but had a misty smell. I was there for work and needed to iron a couple shirts. The iron had gunk on it and started to leave marks on my clothes. I tried to borrow an iron from a colleague but they had a 110v and the hotel is 220v outfitted which is a ln indication of the age of the resort. Once again, if your looking to go to Curacao on vacation and you need amenities and you're on a budget, this could be a good option for you. Just know that the amenities are not great and it might be too noisy if you're there for work or with young kids. If you're able to secure a condo away from the main activities area, it would be better if you don't want the loud nighttime music.
Stayed 3 nights in Mar 2024

6/10 Okay

TIMIKA

Liked: Cleanliness, staff & service
Just do your research before choosing this property not everything was as it stated on the website . Make sure you have water and plans on how to move around because “shuttle” very misleading. Also can’t buy coffee Ala carte in the morning without shelling out 26 usd for a very disappointing “buffet” breakfast . Spa (massage) was good Pool and pool area was cool -could use some updating Staff friendly Room was clean enough I wasn’t grossed out but seriously no frills . If it’s your jam you can enjoy a circa 1980 water light show which seemed to play for an uninterested audience every night . I stayed in the hotel part not the villas so maybe read reviews for another perspective from those guest This hotel was the first of 4hotels I stayed on my extended trip. I survived !
Stayed 3 nights in Mar 2024
Response from ACOYA Management on Mar 7, 2024
Dear Timika,Thank you for this review. It is good to know what is not stated on the website. When on the island it is always suggested to rent a car which is more convenient. Our shuttle has set times. Your obsevations are noted and to be discussed with the team for improvement where necessary.Kind regards,Henry MartijnChief Operating Officer

6/10 Okay

Kellie

Liked: Cleanliness, staff & service, property conditions & facilities
There was hardly any hot water in my room. Even though the front desk people called and informed housekeeping it still did not help. Overall the staff was very courteous and the property and rooms were well maintained. The entertainment was also a nice attraction so travelers like myself didn't have to always leave the property at night if they wanted some form of entertainment.
Stayed 4 nights in Feb 2024
Response from ACOYA Management on Mar 6, 2024
Dear Kellie,Thank you for this review. Our staff do their utmost on a daily basis to have satisfied guests such as yourself and are happy that yo enjoyed your stay with us. Your comments about the hot water will be shared with the maintenance team for improvement.We look forward to welcoming you back.Kind regards,Henry MartijnChief Operating Officer

8/10 Good

Eleanor

Stayed 4 nights in Feb 2024
Response from ACOYA Management on Mar 26, 2024
Dear Eleanor,Thank you for sharing your 5 star rating of our Hotel. The biggest compliment we can receive is to earn your business again. So, please consider us again on your next trip!Kind regards,Henry MartijnChief Operating Officer

6/10 Okay

Adam

Business traveller
Liked: Cleanliness
My first impression when I got there was check in time is supposed to be at 4pm. When I arrived at 5:30pm, my room was not ready. Once finally in the condo, I immediately noticed that the bathroom window, at ground level, had no curtains, blinds or tinting. The window faced another building just a few feet away regularly usee by maintenance. I had to make a makeshift curtain with a towel for privacy. The room was cleaned daily however and the bed was comfortable enough. The property of the resort itself is not luxurious and any condos or rooms facing the center of the hotel are treated to loud live music hosted by the hotel nightly until around 9pm or later if there is a private event (such as a wedding) the hotel gets 3 stars from me because the price was ok considering the price surge from other hotels during that busy season.
Stayed 7 nights in Feb 2024
Response from ACOYA Management on Mar 6, 2024
Dear Adam,Thank you for your feedback. We apologize for the room not being ready at 4pm and to not completely meet your expectations. It is our duty to evaluate your observations and will for sure work on the improvements where necessary.Hopefully you can visit us again in the future and experience the best of Acoya.Kind regards,Henry MartijnChief Operating Officer

8/10 Good

Luigino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gardening (noisy) in the early morning next to my room
Stayed 1 night in Feb 2024
Response from ACOYA Management on Feb 28, 2024
Dear Luigino,Thank you for this nice review. Your comments about the gardening is noted and will be discussed with the gardeners for improvement.Looking forward to host you back soon.Kind regards,Henry MartijnChief Operating Officer

10/10 Excellent

Nylah

Great receptionists! Process went very smooth.
Stayed 1 night in Feb 2024
Response from ACOYA Management on Feb 26, 2024
Dear Nylah,Thank you for such gracious ratings! We're happy to learn that we have succeeded in providing a great guest experience at our hotel. The plan is to keep getting better and better, and we hope to cherish clients like you by earning your business again and again!Kind regards,Henry MartijnChief Operating Officer

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love to stay there . Nice staff but the hotel should have a small convenience store to buy snacks or if someone needs Tylenol , Or something else. My sister doesn’t feel well, and I went to the lobby to ask for Alka seltzer and they don’t have anything.
Stayed 5 nights in Feb 2024
Response from ACOYA Management on Feb 26, 2024
Dear Maria,Thank you for your nice review. Your observations about the convenience store will be discussed with the team for options.We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Kind regards,Henry MartijnChief Operating Officer

10/10 Excellent

Bjorn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Amazing experience!
Stayed 2 nights in Feb 2024
Response from ACOYA Management on Feb 26, 2024
Dear Bjorn,Thank you so much for the positive rating. We hope to enhance this experience even further in the future and are indeed looking forward to your next visit.Kind regards,Henry MartijnChief Operating Officer

8/10 Good

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wifi in room was very weak. Kept losing connection. Housekeeping was cursory but efficient. Poolside restaurant had good food.
Stayed 7 nights in Feb 2024
Response from ACOYA Management on Feb 16, 2024
Dear Ken,We appreciate your review. The observations about the wifi will be shared with our IT Department for improvement and are happy you were satisfied with the other services which for sure helps us to do better every day.Looking forward to host you back soon.Kind regards,Henry MartijnChief Operating Officer

10/10 Excellent

regina, Taber

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms, friendly service, restaurant on the premises, entertainment at night, close to the beaches and tourist sites.
Stayed 2 nights in Feb 2024
Response from ACOYA Management on Feb 16, 2024
Dear Regina,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!Kind regards,Henry MartijnChief Operating Officer

6/10 Okay

Dorothy

Stayed 7 nights in Feb 2024
Response from ACOYA Management on Feb 16, 2024
Dear Dorothy,Thank you so much for your nice rating. We are indeed looking forward to your next visit!Kind regards,Henry MartijnChief Operating Officer

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O lugar é simplesmente encantador, seguro e limpo. A acomodação foi perfeita. Um lugar próximo do centro de Punda e próximo de muitos pontos turísticos. Preço acessível e excelente qualidade de serviço.
Stayed 3 nights in Feb 2024
Response from ACOYA Management on Feb 16, 2024
Estimada Paula,Muito obrigado pela avaliação positiva. Agradecemos imensamente o seu apoio e estamos muito felizes em saber que você teve uma experiência incrível conosco. Buscamos sempre oferecer um serviço de qualidade e satisfação aos hóspedes. Esperamos ter você de volta conosco!Saludos,Henry MartijnChief Operating Officer

6/10 Okay

John

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Well....... first off, I don't agree with how I was treated at the front desk. I'll leave it as that. I'll just go to a different hotel from now on. The shower space was extremely small. Like....way to small.
Stayed 3 nights in Feb 2024
Response from ACOYA Management on Feb 12, 2024
Dear John,Thank you for your review. Based on follow up received and our apologies if the room you booked was not to your expectations based on the comments of small shower, my team offered you a reduced upgrade fee to another category which you accepted without any doubt and were brought to your villa by our Frontoffice Supervisor.Looking at these comments it is surprising but know that our staff did their utmost to accommodate you the best way possible.Kind regards,Henry MartijnChief Operating Officer

6/10 Okay

Alyson

Disliked: Amenities, property conditions & facilities
Pictures are definitely more appealing than real life…. it was an ok place to sleep (the room was TINY with no outside space) but not a place I wanted to spend any time at. They offer shuttles to Mambo beach, the grocery store and Punda which is helpful but would recommend renting a car or staying somewhere more central. I used the gym daily, it was filthy, disorganized and had very few weights / pieces of equipment to use- no free weights at all, just plates that go onto a rusty bar and leave rust on your hands when you try and improvise and one pair of kettle bells….
Stayed 6 nights in Jan 2024
Response from ACOYA Management on Feb 12, 2024
Dear Alyson,Thank you for your review which is appeciated. We recommend for your next visit to book a Deluxe Room which has a view and patio for your convenience. In regards to the gym observations it will for sure be communicated to the Spa team for improvement.Hoping that we can welcome you back soon to enjoy the best of Acoya.Kind regards,Henry MartijnChief Operating Officer

8/10 Good

stephane

Liked: Cleanliness, property conditions & facilities, room comfort
Si vous avez une voiture c'est très bien sinon...
dans le centre de tout 12 minutes pour aller n'importe oû. casino, souper . belle plage à 30-45 minutes musée = 0 restaurant de l'hôtel est aussi un 0 aquarium très bien
Stayed 7 nights in Jan 2024
Response from ACOYA Management on Feb 12, 2024
Cher Stephane,Merci pour cette merveilleuse critique et sommes heureux que vous ayez apprécié votre séjour parmi nous.Au plaisir de vous accueillir bientôtCordialement,Henry MartijnChief Operating Officer

8/10 Good

Raysel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was a great stay. There were a lot of factors that didn’t allow me to give this a 10/10. Currently, the gym and spa are under renovations. I did get a massage from Christine that was great in an alternate location the resort provided. They are upgrading right now so they can have no control of that. It was just closed at the time that I went. The room looked a lot smaller than the pictures online. We ordered Dinner from the hotel and it takes about 45 minutes to be prepared so I’d say order ahead of time or don’t go when you’re starving. Unlike other resorts, this was not all inclusive so expect to pay for everything, even bottle water that doesn’t come in the room. Although it took us an hour to check in around 5PM, the staff were extremely helpful and very knowledgeable, which made it pleasant.
Stayed 4 nights in Jan 2024
Response from ACOYA Management on Jan 23, 2024
Dear Raysel,Thank you for sharing your experience with us which will be shared with the team to improve where necessary.Looking forward to host you back soon.Kind regards,Henry MartijnChief Operating Officer

10/10 Excellent

Ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was nice. The night fountain light show was a nice touch. It looks like the property was making improvements.
Stayed 3 nights in Jan 2024
Response from ACOYA Management on Jan 23, 2024
Dear Ben,Your review is very much appreciated and are happy that you enjoyed your stay with us.Kind regards,Henry MartijnChief Operating Officer

10/10 Excellent

Paris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from ACOYA Management on Jan 23, 2024
Dear Paris,Thank you very much for your wonderful 5 star review and look forward to hosting you back soon.Kind regards,Henry MartijnChief Operating Officer

6/10 Okay

Nelson

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The shower in the standard room is very small approximately 1meter by 1meter. When you take a shower water flows everywhere outside of the shower. Unfortunately I will not be visiting again.
Stayed 4 nights in Jan 2024
Response from ACOYA Management on Jan 17, 2024
Dear Nelson,Your observations are well taken and it is unfortunate that you will not be visiting again due to a small shower. We have other room categories which can be booked as well and more spacious.Hopefully you will give us another opportunity.Kind regards,Henry MartijnChief Operating Officer

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, if I can highlight certain people were amazing, Dany, at the bar, Millie at the bar, Michael, the general manager, those three names come to mind they were all exceptional and accommodated. All of my requests, the front desk staff is amazing for the most part, and the food was great, a great day, and would love to go back
Stayed 7 nights in Dec 2023
Response from ACOYA Management on Jan 17, 2024
Dear Natalie,We thank you for this excellent review and will for sure share this with Michael our F&B Director, the F&B team and the Front Office team as a motivation to keep doing their utmost to have satisfied guests like yourself.Looking forward to host you back soon.Kind regards,Henry MartijnChief Operating Officer

6/10 Okay

Kyle

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms, felt safe, good pool
Stayed 7 nights in Dec 2023
Response from ACOYA Management on Jan 6, 2024
Dear Kyle,Thank you for your nice comments which for sure gives us the encouragement to keep doing out utmost best to have satisfied guests like yourself.Looking forward to host you back soon.Kind regards,Henry MartijnChief Operating Officer

6/10 Okay

Angelica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is far away from everything. The closest restaurant is McDonald’s. Which is still a couple miles away. The confident store is also at least 1.5 miles. Not an area I would want to walk alone. The taxi is at least $20 to go anywhere. Even two miles down the road. Rent a car! They do have a shuttle to major places that runs at 9am & 2:30pm. If you take the pm shuttle you will have to get your own ride back to the hotel. The employees are nice. Ordering food at the restaurant takes at least 30 mins. If you are from the states, bring an outlet converter. The rooms are not bad.
Stayed 4 nights in Dec 2023
Response from ACOYA Management on Jan 6, 2024
Dear Angelica,We thank you for your review and observations. The compliment about our employees will be shared with the team. Looking forward to host you back soon.Kind regards,Henry MartijnChief Operating Officer

6/10 Okay

Alea

Stayed 3 nights in Dec 2023
Response from ACOYA Management on Jan 23, 2024
Dear Alea,We appreciate your 3-star review and would like to know how we can make your next stay better.Kind regards,Henry MartijnChief Operating Officer

4/10 Poor

Kimberly

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Bathroom had mildew( disgusting) The bed was TERRIBLE!!! Room phone was stained and wasn’t working properly the entire stay. The toilet wasn’t flushing properly The housekeeping maid that came in the morning knocked on the door like it was the end of the world, very unprofessional. I wake up al confused and disoriented by the way she was knocking. I did not even had the chance to wake up. The morning restaurant staff seems to be annoyed. There where a lot of flies at the restaurant When we asked for any solutions to minimize the flies in order for us to enjoy the lunch, no solution was a offer.
Stayed 2 nights in Nov 2023
Response from ACOYA Management on Nov 20, 2023
Dear Kimberly,Thank you very much for your review of your recent stay at our resort. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room and service that need improvement. Your observations have been shared with the team for the improvements to be implemented as soon as possible.Hopefully you can give us another opportunity for you to visit us again in the future and experience the improvements.Kind regards,Henry MartijnChief Operating Officer

2/10 Terrible

Patricia

Stayed 2 nights in Nov 2023
Response from ACOYA Management on Dec 7, 2023
Dear Patricia,Your review is well noted and unfortunately we have not received any complaints from your side to justify this review.Hopefully we can host you back in the future.Kind regards,Henry MartijnChief Operating Officer

8/10 Good

James

Stayed 1 night in Nov 2023
Response from ACOYA Management on Nov 20, 2023
Dear James,Thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit the Curacao. Kind regards,Henry MartijnChief Operating Officer

6/10 Okay

Rudolph

Stayed 1 night in Oct 2023
Response from ACOYA Management on Nov 20, 2023
Dear Rudolph,We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!Kind regards,Henry MartijnChief Operating Officer

10/10 Excellent

Sarika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly truly enjoyed our holiday at Acoya. The best part was the cozy, homely, relaxed vibe of the resort coupled with the beautifully landscaped surroundings. The staff was well behaved and the food was so delectable and so well presented. They helped us plan out our Curacao itinerary better and guided us to really amazing spots around the town. Loved the pro-active energy of the management to set up a little decorative surprise in our room along with romantic music - when they realised that me and my husband had come to celebrate our marriage anniversary. Really commendable stay. Definitely look forward to enjoying Acoya again The
Stayed 1 night in Aug 2023
Response from ACOYA Management on Sep 15, 2023
Dear Sarika,Thank you for taking a moment to share your experience at ACOYA. We are so pleased tohear you found our services to your liking and will for sure share your review with our team as an encouragement to continue doing their utmost to have satisfied guests.We look forward to welcoming you back again soon.Kind regards,Henry MartijnChief Operating Officer

10/10 Excellent

rahul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 Excellent I had the pleasure of spending a few days at Acoya Curacao and overall, it was a delightful experience. The resort's ambiance and amenities provided a truly rejuvenating escape. Nestled amidst lush greenery, the Resort has a serene and peaceful atmosphere.
Stayed 1 night in Sep 2023
Response from ACOYA Management on Sep 7, 2023
Dear Rahul,Thank you so much for taking the time to post this phenomenal review. We are so happy to hear that you enjoyed your stay with us, that our tranquility and amenities were particular highlights.Looking forward to host you back soon.Kind regards,Henry MartijnChief Operating Officer

10/10 Excellent

Latricia, jamaica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
my family and I stayed for 7 nights and we were extremely happy. staff is pleasant and helpful. property is clean and updated. Villa is very nice and private. pools were clean and food was good. price for 7 nights was worth my stay here.
Stayed 7 nights in Aug 2023
Response from ACOYA Management on Aug 27, 2023
Dear Latricia,Thank you very much for this excellent review which encourages us to keep doing our utmost to have satisfied guests like yourself.We are happy you enjoyed your stay with us and look forward to hosting you back soon.Kind regards,Henry MartijnChief Operating Officer

4/10 Poor

Chevannes

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property has maintenance challenges and lacks standards namely, no sanitizer available in the gym, blood stains on the bed sheet, faulty entry room door, etc. Many of the furniture are aged and need replacing.
Stayed 3 nights in Aug 2023
Response from ACOYA Management on Aug 22, 2023
Dear Chevannes,We thank you for taking the time to share your experience and are sorry to hear that your recent visit wasn't up to your expectations. Your observations have been noted and will be shared with the team for improvement.Kind regards,Henry MartijnChief Operating Officer

10/10 Excellent

Stamatia, Chelmsford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Acoya is a beautiful resort and has some of the most friendly staff I have encountered while in Curacao. It is only 5 minutes from popular Mambo Beach that has beautiful swimming and many dining and shopping options. The fountain show at night at the pool was such an unexpected treat! We were able to watch right from our balcony. They also had the best breakfast buffet I've ever had and all the turtles in the bay next to the restaurant made our whole day! I would definitely return!
Stayed 1 night in Aug 2023
Response from ACOYA Management on Aug 22, 2023
Dear Stamatia,We appreciate this 5 star review and thank you for sharing your experience with us. Looking forward to host you back soon.Kind regards,Henry MartijnChief Operating Officer

10/10 Excellent

Clive

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice looking
Stayed 1 night in Jul 2023
Response from ACOYA Management on Jul 17, 2023
Dear Clive,Thank you so much for your 4-star review! We will share this with the entire team to let them know to keep up the amazing work.Kind regards,Henry MartijnChief Operating Officer

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from ACOYA Management on Jul 17, 2023
Dear Kim,Thank you so much for this 4-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.Kind regards,Henry MartijnChief Operating Officer

6/10 Okay

Nina den

Price quality good
Stayed 3 nights in Jun 2023
Response from ACOYA Management on Jun 29, 2023
Dear Nina,We appreciate your review and feel free to choose us once again for your next stay with us.Kind regards,Henry MartijnChief Operating Officer

4/10 Poor

Shurendly

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Bo parking in front of my appartment. Bad aircondation. One worker walk in my appartment wen i was in there with my partner.
Stayed 2 nights in Jun 2023
Response from ACOYA Management on Jun 29, 2023
Dear Shurendly,Thank you for review which has been shared with the concerning departments for improvement.Hoping that in the near future you can choose us again and have a more relaxed stay.Kind regards,Henry MartijnChief Operating Officer

6/10 Okay

Laurie J

Stayed 2 nights in Jun 2023
Response from ACOYA Management on Jul 17, 2023
Dear Laurie,Thank you for posting this review and hope you had a great stay with us.Looking forward to host you back soon.Kind regards,Henry MartijnChief Operating Officer

10/10 Excellent

Erron

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with a friendly staff. My only complaint is the food was far over priced.
Stayed 5 nights in May 2023
Response from ACOYA Management on Jun 29, 2023
Dear Erron,Thank you for your excellent review and your food observation will be taken into consideration for improvement where possible.Looking forward to host you back soon.Kind regards,Henry MartijnChief Operating Officer

10/10 Excellent

Beatriz

Stayed 5 nights in Apr 2023

4/10 Poor

Nnenna

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
When we first got there, i asked for bath towels never received them , asked for simple necessities that a hotel is supposed to have , they didn’t have it. Hotel didn’t even have airport shuttle, resort food is trash and staff is not friendly at all , overall a bad experience
Stayed 5 nights in Mar 2023