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Reviews of Holiday Inn Express Wilkes Barre East, an IHG Hotel

2.5 out of 5
Holiday Inn Express Wilkes Barre East, an IHG Hotel
1063 Highway 315 Blvd, Wilkes-Barre, PA

Reviews

7.6

Good

Rating 10 - Excellent. 351 out of 1000 reviews" "
Rating 8 - Good. 314 out of 1000 reviews" "
Rating 6 - Okay. 159 out of 1000 reviews" "
Rating 4 - Poor. 111 out of 1000 reviews" "
Rating 2 - Terrible. 65 out of 1000 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lindsay

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They forgot to put toiletries in room. Also there were huge potholes on road leading up to hotel. They really need to repair.
Stayed 1 night in May 2024

10/10 Excellent

Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was excellent
Stayed 1 night in May 2024

10/10 Excellent

walter

Liked: Cleanliness, staff & service
good
Stayed 1 night in Apr 2024

10/10 Excellent

Nic

Travelled with family
Liked: Cleanliness, staff & service, amenities
The front desk staff were super nice, the breakfast was lovely, the main foyer was beautiful. The room was also okay. The washroom was quite great as well. Noise levels were lovely even with ongoing renos. Could not hear anyone next door. The shower was a bit confusing to start, but the water pressure was great after we got the handle on it. Would have loved if the AC unit fan actually stayed on when we pressed the continuously on button, but not the end of the world. Driveway up the hotel was a bit rough, many large pot holes, but the view once at the top of the sunset over the mountains was lovely.
Stayed 1 night in Apr 2024

4/10 Poor

Donna

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024

4/10 Poor

Joanne

Disliked: Cleanliness, property conditions & facilities
The property is being renovated and was not disclosed when I made the reservation. It kinda a mess!
Stayed 1 night in Apr 2024

10/10 Excellent

WILFRED

Liked: Cleanliness
Stayed 2 nights in Apr 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Tyler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Sandy, Chaska

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not once was there any mention that this hotel was going through renovations. And to be honest, it did not look like anything was happening quickly to fix this. This room was probably the worst room I have ever stayed in. The carpet was ripped, wallpaper coming down, holes in the wall, holes where the shower curtain rod was replaced....(the list goes on). The only good spot was the staff was friendly.
Stayed 1 night in Mar 2024

8/10 Good

lynn

Liked: Cleanliness, staff & service
staff member was at the desk during check in and check out. He was great. and so nice. He made you feel welcome.
Stayed 1 night in Mar 2024

2/10 Terrible

Michele

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is under construction the driveway full of holes the hot tub was not working and could not use the pool it was as green as the grass the breakfast was awful the eggs where watered and the bread & bagles were hard as rocks we didnt eat and coffee was cold we checked in at 4:30 pm and left by 7am could not believe how bad it was for a Holiday Inn & Suits , usually the are top notch this one was not , no where close to it
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kim helped us check in. She is excellent. Nice, fun, knowledgable, and helpful. Truly the BEST experiemce we've ever had checking into a hotel.
Stayed 1 night in Feb 2024

10/10 Excellent

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman that checked us in was pleasant and made the check in process easy. Our room was clean and the bed was comfortable. Breakfast was delicious! The gentleman at checkout was also pleasant as well. We would stay here again if we are in the area.
Stayed 1 night in Feb 2024

4/10 Poor

Rachel

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Okay
Disappointing but ended up okay. They are renovating so hopefully cleaner walls and furniture in the future. Many years of stains.
Stayed 2 nights in Feb 2024

8/10 Good

Lori

Travelled with family
Liked: Staff & service, room comfort
Good
Hotel was fine for overnight stay. Room was clean. Bed comfortable. Front desk staff was so friendly and willing to help with any and all needs. With that being said, hotel needs upgrades. Definitely older.
Stayed 1 night in Jan 2024

10/10 Excellent

neville

Travelled with group
Liked: Staff & service, property conditions & facilities
I would stay there again
Stayed 1 night in Dec 2023

10/10 Excellent

BRIAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

STÉPHANE, GATINEAU

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Sharon

Stayed 1 night in Dec 2023

8/10 Good

Patti

Travelled with family
Liked: Cleanliness, staff & service, amenities
Outdated property but staff were great, breakfast was very good.
Stayed 1 night in Dec 2023

8/10 Good

William

Stayed 1 night in Dec 2023

6/10 Okay

Tanya

Stayed 1 night in Nov 2023

10/10 Excellent

TOMAS, New York

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was cozy. Breakfast was good. The staff is friendly and courteous. Some of the furniture has seen better days and need to be updated/changed.
Stayed 3 nights in Nov 2023

10/10 Excellent

Frederick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I know there is construction nearby, the entrance road is pretty beat up. Also a more visible entrance sign would be helpful, as we drove past it the the first time. Otherwise it was nice.
Stayed 1 night in Nov 2023

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was not comfortable
Stayed 1 night in Nov 2023

2/10 Terrible

Arelis

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

4/10 Poor

Charles

Travelled with pets
Indicated pet friendly but service pets only
Stayed 1 night in Oct 2023

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Alexander

Travelled with group
Liked: Cleanliness, staff & service
Check-in mix up
Room mix-up at check-in. My room was “given” to another guest. I did not get the type of room booked. They are also undergoing some needed renovation, so currently some room conditions are a little less than excellent, but that should change soon.
Stayed 2 nights in Oct 2023

6/10 Okay

Gilbert

Travelled with family
Disliked: Amenities
They were remodeling n the spa was gross
Stayed 2 nights in Oct 2023

4/10 Poor

Joseph

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms /bathroom are dated and there is no lock box. The location is a little remote.. meaning you can’t walk from hotel to streets to shop. Staff were superb.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 2 nights in Sep 2023

8/10 Good

Roger

Stayed 1 night in Sep 2023

4/10 Poor

Pascale

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
My room was next to a very noisy air conditioner The curtain didn’t close, the bath didn’t drain, and the toilet was broken. Otherwise, the staff was friendly and helpful, and the room was clean.
Stayed 1 night in Sep 2023

4/10 Poor

Andre, St Jean sur Richelieu

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location is terrible. You have to go through a parking lot and up a little winding road. Worned/ripped carpets in the room. AC works but barely. Hairs all over the bathtub. Wallpaper falling off. Worned out furniture. Staff was friendly. NOT a real Holiday Inn Express...
Stayed 1 night in Sep 2023

10/10 Excellent

Roy, Bluffton

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great place on top of a hill. Staff was most gracious. No real complaints. We would stay here again.
Stayed 1 night in Aug 2023

8/10 Good

bhupinder

Stayed 1 night in Sep 2023

4/10 Poor

Jasmine

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Customer service, breakfast staff and the breakfast was perfect. *Chefs Kiss*. However the rooms needs major updating and the pool was disgusting. I checked out the day after we checked in (I had secured the room for 4 nights) but I couldn't subject my family to that filth. Please do better. I understand there's new management but the least that could've been done in the interim, while renovation's are being made, is to make sure that the pool was clean. My room I understand was outdated but the room was also not entirely cleaned before our arrival.
Stayed 3 nights in Sep 2023

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Brett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly staff.
Stayed 1 night in Sep 2023

2/10 Terrible

Jodian

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

6/10 Okay

Terrance

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Comfy
Our room needs updating carpet old I see they've started other floors
Stayed 1 night in Aug 2023

10/10 Excellent

Catherine

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and I enjoyed our stay. The front desk staff is attentive and hospitable. Breakfast included eggs and sausage, yogurt and fruits, and others. The property is being renovated.
Stayed 1 night in Aug 2023

2/10 Terrible

Robert

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Disappointed
We picked this place as the last stay of a 2 week vacation and picked it for the pool and hot tub. We would get there early and relax in the pool and hot tub. Our room was paid for automatically the day before and could not be refunded. When we got there we were told the pool and hot tub were closed. After expressing m6 disappoinment i was told i could not get a refund but they would make it up to me, which was a bottle of water. Very rude and not appreciated. Getting access to another properties pool would have been appreciated or an email notice while i could still cancel the reservation about the pool would have been nice. We could have stayed at another plave for $50 less but we paid extra to get the pool and hot tub. Getting $50 back is the least they could do.
Stayed 1 night in Aug 2023

8/10 Good

Maryse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good
Stayed 1 night in Aug 2023

4/10 Poor

Nicole

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff and rooms are great! The pool was not clean. It appeared as the filter was not working properly because there was a lot of hair and dirt floating. This hotel does not recycle. In fact they still use styrofoam cups and plates at their breakfast bar. In 2023 this is problematic. However, the breakfast is good.
Stayed 1 night in Jul 2023

6/10 Okay

Jonna

Stayed 1 night in Aug 2023

8/10 Good

james

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023