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Reviews of La Quinta Inn & Suites by Wyndham Wichita Northeast

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 587 out of 1006 reviews" "
Rating 8 - Good. 248 out of 1006 reviews" "
Rating 6 - Okay. 91 out of 1006 reviews" "
Rating 4 - Poor. 48 out of 1006 reviews" "
Rating 2 - Terrible. 32 out of 1006 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

James, Jewell

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. The staff was friendly. Facility was clean and well kept. The only complaint is the bed is very soft and the pillows are not far behind, but that is us
Stayed 1 night in May 2024
Response from Lisa AGM on May 24, 2024
Thank you for sharing your feedback with us. We're pleased to hear that you found our hotel to be a nice place to stay with friendly staff and clean facilities. We apologize that the soft bed and pillows did not meet your preferences. Your comfort is important to us, and we appreciate your feedback regarding the bedding. If you have any further comments or if there's anything else we can do to enhance your experience, please let us know. We value your input and hope to have the opportunity to welcome you back for another great stay in the future.

8/10 Good

kory

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean property
Stayed 1 night in May 2024
Response from Lisa AGM on May 24, 2024
Thank you for your feedback and positive rating! We're glad to hear that you found our property clean. Maintaining a clean environment is a top priority for us. If there's anything specific we can do to improve and earn that last star, please let us know. We look forward to welcoming you back soon.

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. Just what was needed for a good rest.
Stayed 1 night in May 2024
Response from Amanda Pelkey - GM on May 22, 2024
Dear Carrie,Thank you for sharing your experience with us! We're delighted to hear that you found our hotel to be very clean and quiet, providing you with the perfect environment for a good rest. Ensuring our guests have a comfortable and peaceful stay is our priority, and we're thrilled that we succeeded in meeting your needs. If there's anything else we can do to enhance your experience or if you have any special requests for your next stay, please don't hesitate to let us know. We look forward to welcoming you back for another restful visit in the future. Safe travels!

8/10 Good

Nichole

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming pool
Stayed 1 night in Apr 2024
Response from Amanda Pelkey - GM on May 22, 2024
Dear Nichole, Thank you for sharing your feedback with us. We're glad to hear that you enjoyed our swimming pool during your stay. If there are any specific aspects of the pool experience that you think we could improve upon to earn a perfect score next time, please don't hesitate to let us know. We appreciate your input and hope to welcome you back for another enjoyable stay in the future. If there's anything else we can do to enhance your experience, please feel free to reach out to us. Thank you for choosing to stay with us!

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and safe place to stay. Comfortable and affordable.
Stayed 1 night in May 2024
Response from Lisa AGM on May 15, 2024
We're delighted to hear that you had a great and safe stay with us, and that you found our accommodations comfortable and affordable. Thank you for sharing your positive experience, and we hope to welcome you back again in the future!

6/10 Okay

LYDIA

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Stained towels, terrible pillows… for us excellent location just beside a shopping mall.
Stayed 2 nights in May 2024
Response from Lisa AGM on May 14, 2024
Thank you for sharing your feedback with us. We're glad to hear that you found the location convenient, but we apologize for the issues you experienced with the stained towels and uncomfortable pillows. Your comments are important to us, and we will address them with our team to ensure improvements are made. We appreciate your honesty and hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Barb

Liked: Cleanliness, staff & service, property conditions & facilities
They need to clean around the shower doors better. Otherwise very clean
Stayed 1 night in May 2024
Response from Lisa AGM on May 13, 2024
Thank you for your feedback and for recognizing the cleanliness of our facilities. We appreciate your attention to detail and your honesty in pointing out areas where we can improve.We will certainly address your suggestion regarding cleaning around the shower doors with our housekeeping team to ensure that all areas of the room receive the attention they deserve. Your feedback helps us maintain our high standards and continuously improve our services.If there's anything else you'd like to share with us or if there are any additional ways we can enhance your experience during future stays, please don't hesitate to let us know. We value your feedback and hope to welcome you back soon for another excellent stay.

6/10 Okay

Rochelle

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This place needs a good deep clean and a little refresh!
Stayed 1 night in May 2024
Response from Lisa AGM on May 13, 2024
Thank you for your feedback. We appreciate your honesty and apologize for any shortcomings you experienced during your stay. Ensuring a clean and comfortable environment for our guests is of utmost importance to us, and we take your comments seriously.We will address your concerns with our housekeeping and maintenance teams to ensure that necessary deep cleaning and refreshment are conducted promptly. Your feedback helps us identify areas for improvement, and we are committed to taking appropriate action to enhance our guests' experience.If you have any further comments or if there's anything specific you'd like to share with us, please don't hesitate to reach out. We value your feedback and hope to have the opportunity to exceed your expectations during your next visit.

4/10 Poor

Desa

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Lisa AGM on May 13, 2024
We're deeply sorry to hear that your experience fell short of your expectations. Your feedback is invaluable to us, and we take it seriously as we continuously strive to improve our services.We apologize for the inconvenience caused by the internet outage and the elevator situation during your stay. Rest assured, we are actively working to address these issues to prevent similar occurrences in the future.Regarding the maintenance issues in your room, such as the broken tile in the bathroom and cleanliness concerns, we understand how frustrating this must have been. Please know that we are taking immediate action to rectify these issues and ensure that all rooms meet our high standards of cleanliness and maintenance.If there are any specific details or additional feedback you would like to share with us so we can address your concerns more effectively, please don't hesitate to reach out. We genuinely appreciate your candid feedback and hope to have the opportunity to regain your trust during your next visit.

6/10 Okay

Meghan

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Second time staying at this property. The overall property was good but the room cleanliness left something to be desired. The light fixtures were all very dusty, there was a blacked piece if chewed up gum on the carpet (so you know its been there a while) and the shower curtain had that pink hue at the bottom indicative of mildew. The bathroom was very clean aside from that but pretty scuffed up of that bothers you. Bedding was very clean and beds comfortable enough. Staff were friendly and the location is great for eating, shopping and quicm access to cypress east medical facilities.
Stayed 1 night in May 2024
Response from Lisa AGM on May 9, 2024
Thank you for taking the time to share your detailed feedback with us. While we're glad to hear that you found our staff friendly and appreciated our property's convenient location, we apologize for the cleanliness issues you encountered during your stay.Your comments are concerning, and we take them seriously. We will address the issues you mentioned with our housekeeping team to ensure that they are properly addressed and to prevent similar occurrences in the future. Your comfort and satisfaction are important to us, and we regret that we fell short of meeting your expectations in this regard.We appreciate your loyalty to our property and the opportunity to improve. If there's anything else we can do to make your next stay more enjoyable or if you have any further feedback, please don't hesitate to let us know.

6/10 Okay

Daniel

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Lisa AGM on May 9, 2024
Thank you for your rating. We appreciate your honest feedback and apologize for any shortcomings you experienced during your stay. Your satisfaction is important to us, and we will use your feedback to make improvements wherever possible.If there are specific areas where we can improve or if you have any further feedback to share, please don't hesitate to let us know. We value your input and hope to have the opportunity to exceed your expectations on your next visit.

6/10 Okay

Rochelle

Travelled with family
Liked: Cleanliness
I love the area around this hotel! The hotel itself could use a little updating and a little better housekeeping.
Stayed 1 night in Apr 2024
Response from Lisa AGM on May 8, 2024
Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed the surrounding area of our hotel. We appreciate your comments regarding the need for updating and improvements in our housekeeping services. Rest assured, we take your feedback seriously, and we will use it to make necessary improvements to enhance the overall guest experience.Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future to provide you with a more enjoyable stay. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We value your input and look forward to exceeding your expectations on your next visit.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Lisa AGM on May 8, 2024
Thank you for your excellent rating! We're delighted to hear that you had a fantastic experience during your stay with us. If there's anything specific that made your stay memorable or any areas where we can further improve, please feel free to let us know. We appreciate your feedback and look forward to welcoming you back for another wonderful stay in the future!

2/10 Terrible

Vivian

Business traveller
Disliked: Staff & service, amenities
Booked this hotel on Wednesday needed to do some work online, wifi not working and they were not working to fix it. On top the customer service didn’t let us know until we read a sign with small print at the elevator when we asked the front desk people were rude and didn’t care. Terrible customer service and broken offered amenities.
Stayed 1 night in May 2024

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great room and good customer service@
Stayed 1 night in May 2024
Response from Lisa AGM on May 5, 2024
Thank you for your positive feedback! We're delighted to hear that you enjoyed your room and received good customer service during your stay. We aim to provide the best experience possible for our guests, and we appreciate your recognition. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know. We look forward to welcoming you back soon!

8/10 Good

Lynna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Lisa AGM on May 5, 2024
Thank you for taking the time to leave your feedback! We're glad to hear that you had a positive experience overall during your stay with us. If there are any specific areas where you think we could improve and earn that extra star next time, please feel free to let us know. We value your input and hope to have the opportunity to provide you with an even better experience on your next visit.

4/10 Poor

Maria

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Lisa AGM on May 2, 2024
Thank you for sharing your feedback with us, although we're disappointed to learn that your experience fell short of expectations. We're committed to providing exceptional service and accommodations for all our guests, and we regret that we did not meet your expectations during your stay.Your rating of 2/5 indicates that there were areas where we could have improved, and we would greatly appreciate any specific feedback you can provide to help us understand how we can better serve you and our future guests. Your satisfaction is our top priority, and we want to ensure that we address any concerns you may have.We hope to have the opportunity to welcome you back for a more positive experience in the future. If you have any further feedback or if there's anything else we can do to assist you, please don't hesitate to reach out to us directly.

2/10 Terrible

Teresa, Bricelyn

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Used to be our best stop. Elevators not working, fire doors propped open, not clean. Will not stay here again.
Stayed 1 night in Apr 2024
Response from Lisa AGM on May 2, 2024
We are deeply sorry to hear about your recent experience at our hotel. Please accept our sincerest apologies for the issues you encountered during your stay.The issues with the elevators, fire doors, and cleanliness of the property are completely unacceptable, and we understand your disappointment and frustration. Maintaining a safe and clean environment for our guests is of the utmost importance to us, and we regret that we fell short of meeting our standards during your visit.We take your feedback very seriously, and we will be conducting a thorough investigation into the issues you raised to ensure that they are addressed promptly and effectively. Additionally, we will be reviewing our procedures and protocols to prevent similar issues from occurring in the future.We understand that you may not wish to stay with us again, but we hope you will reconsider. Please know that your satisfaction is extremely important to us, and we would welcome the opportunity to make things right for you if you give us another chance.Once again, we apologize for the inconvenience and disappointment you experienced. If there is anything else we can do to address your concerns or if you would like to discuss your experience further, please do not hesitate to contact us directly.

6/10 Okay

Shannon, Jesup

Travelled with partner
Stains on bedding and mattress.
Stayed 1 night in Apr 2024
Response from Lisa AGM on Apr 30, 2024
Thank you for sharing your feedback with us, although we're disappointed to learn that your experience fell short of expectations due to stains on the bedding and mattress.Please accept our sincere apologies for any inconvenience or discomfort this may have caused during your stay. Cleanliness and guest comfort are our top priorities, and we understand the importance of providing pristine accommodations for our guests. Rest assured, we will investigate the matter immediately and take appropriate measures to address the issues you encountered to prevent any recurrence in the future.Your feedback is invaluable to us as it helps us to identify areas for improvement. We hope to have the opportunity to welcome you back for a more positive experience and to demonstrate our commitment to your satisfaction.If you have any further concerns or if there's anything else we can do to assist you, please don't hesitate to reach out to us directly.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Easy access off of the highways around Wichita was helpful. Free parking in front of the building was appreciated. The restaurants and retail around the hotel offer food and shopping options. All looked quite new and the area was very clean. The area has a "new mall" look to it that may not make for much natural beauty, but it makes for a convenient easily-get-what-you-want situation.
Stayed 1 night in Apr 2024
Response from Lisa AGM on Apr 25, 2024
Thank you for sharing your positive experience with us! We're thrilled to hear that you found our hotel conveniently located with easy access off the highways. It's great to know that you appreciated the free parking and the variety of restaurants and retail options nearby.We take pride in maintaining a clean and well-kept environment for our guests, and we're delighted that you noticed and appreciated it. Your satisfaction is our priority, and we're pleased that our location offered convenience and ease during your stay.We hope to have the pleasure of welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

8/10 Good

Kathy J

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location was convenient for us. The property was fairly new and well-maintained. I loved the ice water, coffee, and tea stations throughout the day and evening. My complaint is that the wifi didn't work at all for us.
Stayed 2 nights in Apr 2024
Response from Lisa AGM on Apr 22, 2024
Thank you for sharing your feedback with us. We're pleased to hear that you found our location convenient and that you enjoyed the amenities we offer, such as the ice water, coffee, and tea stations.However, we apologize for the inconvenience you experienced with the Wi-Fi during your stay. Providing reliable internet access is important to us, and we regret any frustration this may have caused you. We will investigate this issue further to ensure that such disruptions are addressed promptly in the future.Your feedback is valuable to us as we strive to improve our services, and we appreciate your understanding. If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to reach out to us.We hope to have the opportunity to welcome you back for another great stay soon.

8/10 Good

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room and hotel are very clean as it is still new. Breakfast selection was ok and only real negative was the pillows but that is typical at most hotels. For the price it is a very good choice.
Stayed 3 nights in Apr 2024
Response from Lisa AGM on Apr 19, 2024
Thank you for your valuable feedback and for choosing to stay with us. We're delighted to hear that you found our rooms and hotel to be very clean, and we're glad that you enjoyed the breakfast selection.We appreciate your feedback about the pillows, and we apologize for any inconvenience they may have caused. Your comfort is important to us, and we will certainly take your comments into consideration as we strive to improve our guests' experiences.We're pleased to hear that you found the price to be a good value, and we're grateful for your recommendation. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.We hope to have the pleasure of welcoming you back for another great stay soon.

8/10 Good

Brady

Stayed 1 night in Apr 2024
Response from Amanda Pelkey - GM on May 22, 2024
Dear BradyThank you very much for your perfect rating! We're delighted to hear that you had such a wonderful experience during your stay with us. Providing top-notch service and accommodations is our goal, and we're thrilled that we met your expectations. If there's anything specific you'd like to mention or if there's anything we can do to make your next stay even better, please don't hesitate to reach out to us. We look forward to welcoming you back for another fantastic stay in the future. Safe travels!

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Lisa AGM on Apr 18, 2024
Thank you for the perfect rating! We're delighted to hear that you had a great experience during your stay. If there's anything specific that you particularly enjoyed or if there are any areas where we can further improve, please feel free to let us know. Your feedback is invaluable to us, and we appreciate your support. We hope to have the pleasure of welcoming you back for another wonderful stay in the future.

8/10 Good

chad

Travelled with family
Liked: Cleanliness, staff & service
Stayed here w kids so they could swim but the pool was not in service, not happy kids
Stayed 1 night in Apr 2024
Response from Lisa AGM on Apr 18, 2024
We apologize for the inconvenience caused by the pool not being in service during your stay, especially when you were looking forward to it with your kids. Your feedback is valuable, and we'll work to ensure that such issues are addressed promptly in the future. We hope to have the opportunity to provide you and your family with a better experience next time. Thank you for sharing your feedback with us.

10/10 Excellent

Clark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only negative was WIFI was down. Not their fault.
Stayed 1 night in Apr 2024
Response from Lisa AGM on Apr 15, 2024
Thank you for taking the time to share your feedback with us. We are delighted to hear that you had an enjoyable stay overall.We sincerely apologize for any inconvenience caused by the temporary Wi-Fi outage. While such technical issues are beyond our control at times, we understand their impact on our guests' experience and appreciate your understanding and patience.Your positive rating and understanding are greatly appreciated, and we hope to have the pleasure of welcoming you back for another excellent stay in the future. Should you have any further feedback or if there's anything else we can do to enhance your experience, please don't hesitate to let us know.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Amanda Pelkey - GM on May 22, 2024
Dear Lisa,Thank you very much for your perfect rating! We're delighted to hear that you had such a wonderful experience during your stay with us. Providing top-notch service and accommodations is our goal, and we're thrilled that we met your expectations. If there's anything specific you'd like to mention or if there's anything we can do to make your next stay even better, please don't hesitate to reach out to us. We look forward to welcoming you back for another fantastic stay in the future. Safe travels!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel was an excellent choice for our five day stay. Close to relatives. We plan to return, next March, to attend the National Junior College Basketball Tournament in Hutchinson. We will stay with you. The handicap room was excellent. Room 105. Hope we can have the same room as soon we know the date for the tournament. Breakfasts were excellent.
Stayed 5 nights in Mar 2024
Response from Amanda Pelkey - GM on Apr 9, 2024
Dear John,Thank you for choosing to stay with us and for sharing your wonderful feedback! We're delighted to hear that our motel was an excellent choice for your five-day stay, especially being close to your relatives.It's fantastic to know that you plan to return next March to attend the National Junior College Basketball Tournament in Hutchinson, and we're honored that you've chosen to stay with us again. We'll do our best to accommodate your request for room 105, and we'll make sure your stay is just as excellent as before.We're thrilled that you found our handicap room to be excellent and that you enjoyed our breakfast offerings. Providing a comfortable and satisfying experience for our guests is our top priority, and we're glad we succeeded during your stay.If there's anything specific you need or if you have any special requests for your next visit, please don't hesitate to let us know. We look forward to welcoming you back in March and making your stay with us another memorable one.Warm regards,

10/10 Excellent

Kamika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always amazing here :)
Stayed 1 night in Mar 2024
Response from Amanda Pelkey - GM on Apr 9, 2024
Dear Kamika,Thank you so much for your kind words! We're thrilled to hear that you always have an amazing experience during your stays with us.Providing exceptional experiences for our guests is what we strive for, and we're delighted that we consistently meet your expectations. Your satisfaction is our top priority, and we're grateful for your continued support and loyalty.We look forward to welcoming you back for another amazing stay in the future. If there's anything else we can do to make your experiences even better, please don't hesitate to let us know.Warm regards,

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
I like staying here because its fairly new and clean. Its a little away from the main street so there's not much traffic noise.
Stayed 2 nights in Mar 2024
Response from Lisa AGM on Apr 4, 2024
Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us and that our hotel's cleanliness and location met your expectations. We strive to provide a comfortable and peaceful environment for all our guests, and it's wonderful to hear that you appreciated these aspects of your stay. We hope to have the pleasure of welcoming you back for another excellent experience in the future!

2/10 Terrible

Heather

Business traveller, Travelled with partner
Disliked: Amenities
I paid for a room with a bathtub, and there was NO TUB. Stand up shower only. Not happy.
Stayed 1 night in Apr 2024
Response from Lisa AGM on Apr 2, 2024
We apologize for the disappointment you experienced during your recent stay with us. We understand the importance of meeting our guests' expectations, and we regret that we fell short in providing the room amenities you had requested.Your feedback regarding the absence of a bathtub in your room is noted, and we apologize for any inconvenience this caused. We will review our room descriptions and ensure that they accurately reflect the amenities provided to prevent similar occurrences in the future.If there's anything else we can do to address your concerns or if you would like to discuss your experience further, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to improve your perception of our hotel in the future.

4/10 Poor

Norma

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
The motel smells. It used to be my go to place when I came to DSM. Have to look for someone to check you in. The clerk told me to park on the end which involved walking down the hall, back into the lobby again, and down the stairs to get to my room!
Stayed 1 night in Mar 2024
Response from Lisa AGM on Apr 1, 2024
Thank you for sharing your feedback with us. We're disappointed to hear about your recent experience, and we apologize for any inconvenience you encountered during your stay. Providing a pleasant and comfortable environment for our guests is our top priority, and we regret that we fell short of your expectations in this instance.We take your comments seriously and will address the issues you mentioned with our team to ensure improvements are made. We understand the importance of convenient and efficient check-in processes and will work to streamline this aspect of our service. Additionally, we will address any cleanliness concerns to ensure a pleasant atmosphere for all our guests.We appreciate your loyalty to our motel and hope to have the opportunity to welcome you back for a much-improved experience in the future

10/10 Excellent

Roberto

Stayed 1 night in Mar 2024
Response from Lisa AGM on Apr 19, 2024
Thank you for your perfect rating! We're thrilled to hear that you had an excellent experience during your stay with us.Ensuring that our guests have a flawless experience is our top priority, and we're delighted that we were able to meet and exceed your expectations. If there's anything specific that made your stay outstanding or if there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.We can't wait to welcome you back for another exceptional stay in the future. If you have any further feedback or if there's anything we can assist you with, please feel free to reach out to us.

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was courteous and professional. Hotel was clean and safe. The best belgium waffles at breakfast.
Stayed 1 night in Mar 2024
Response from Amanda Pelkey - GM on Mar 21, 2024
Dear Crystal, Thank you very much for your wonderful review! We are thrilled to hear that you had such a fantastic experience during your recent stay at La Quinta Inn and Suites Wichita Northeast.Your compliments about our courteous and professional staff mean a lot to us. Providing excellent service with a warm and welcoming attitude is at the core of our values, and we're delighted that our team exceeded your expectations.We're also thrilled to hear that you found our hotel to be clean and safe. Ensuring the comfort and security of our guests is our top priority, and we're glad that you felt at ease during your stay.And we couldn't be happier that you enjoyed our Belgian waffles at breakfast! We take pride in offering delicious and satisfying breakfast options, and it's wonderful to hear that our waffles left such a positive impression on you.Thank you,

8/10 Good

Stephanie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Amanda Pelkey - GM on Mar 21, 2024
Dear Stephanie, Thank you for taking the time to share your feedback regarding your recent stay at La Quinta Inn and Suites Wichita Northeast. We sincerely appreciate your honest review and are pleased to hear that overall, you had a positive experience.Your rating of 4/5 tells us that there might have been some aspects of your stay that didn't meet your expectations entirely, and we genuinely apologize for any shortcomings you encountered. Your feedback is invaluable to us as it helps us identify areas for improvement and ensures that we continue to deliver exceptional service to all our guests.If there are specific areas where we fell short or aspects of your stay that you believe we could have handled better, we would greatly appreciate any additional details you can provide. Your insights will enable us to address any concerns and make necessary adjustments to enhance the experience for future guests.Once again, thank you for choosing to stay with us and for sharing your thoughts. We hope to have the opportunity to welcome you back to La Quinta Inn and Suites Wichita Northeast in the future and provide you with an even more enjoyable stay.If there is anything more we can do to assist you or if you have any further feedback to share, please don't hesitate to reach out to us directly.

8/10 Good

Pixie

Stayed 1 night in Mar 2024
Response from Lisa AGM on Apr 19, 2024
Thank you for your feedback and for choosing to stay with us. We're glad to hear that you had a positive experience overall.Your rating of 4/5 is appreciated, and we're committed to continuously improving our services. If there are any specific areas where we can enhance your experience or if you have any suggestions for us, please feel free to let us know.We hope to have the pleasure of welcoming you back for another great stay soon. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to reach out to us.

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Amanda Pelkey - GM on Mar 27, 2024
Dear Alexandra,Thank you for your perfect rating! We're thrilled to see that you had an excellent experience during your stay with us. If there's anything specific that made your stay memorable, or if there's anything we can improve upon, please let us know. We look forward to welcoming you back for another outstanding stay in the future!Warm regards,

8/10 Good

Conard

Stayed 1 night in Mar 2024
Response from Lisa AGM on Apr 2, 2024
Thank you for taking the time to review your recent stay with us. We're glad to hear that you had a positive experience overall. If there's anything specific that we could have done to earn a higher rating from you, please feel free to let us know. Your feedback is important to us as we strive to continually improve our services. We hope to have the opportunity to welcome you back for an even better stay in the future.

10/10 Excellent

Lensi

Travelled with family
Loved the free drink.
Stayed 2 nights in Mar 2024
Response from Lisa AGM on Mar 15, 2024
Thank you for your feedback! We're delighted to hear that you enjoyed the complimentary drink during your stay with us.Providing little extras like this is just one way we strive to make our guests' experiences special, and we're thrilled that it added to your enjoyment of your stay.Receiving a perfect rating of 5/5 from you is truly appreciated, and we hope to have the pleasure of welcoming you back for another great stay in the future. If there's anything else we can do to make your next visit even better, please let us know.

10/10 Excellent

Analilia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always friendly staff. Hotel is always clean. Always our go to hotel stay when we are in town.
Stayed 1 night in Mar 2024
Response from Lisa AGM on Mar 15, 2024
Thank you so much for your kind words and for choosing to stay with us whenever you're in town! We truly appreciate your loyalty and your wonderful feedback.It's fantastic to hear that you always find our staff friendly and our hotel clean during your visits. Providing exceptional service and maintaining a clean environment are top priorities for us, and we're thrilled that we consistently meet your expectations.Receiving a perfect rating of 5/5 from you means a lot to us, and we're honored to be your go-to hotel in town. We can't wait to welcome you back for another enjoyable stay, and if there's anything we can do to make your next visit even better, please don't hesitate to let us know.

10/10 Excellent

Kristy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area! Shopping and restaurants close by. Hotel was nice and clean and updated. Comfy beds!
Stayed 1 night in Mar 2024
Response from Lisa AGM on Mar 15, 2024
Thank you for taking the time to share your feedback with us! We're delighted to hear that you enjoyed your stay and that our hotel met your expectations in terms of cleanliness, comfort, and location.It's fantastic to know that you found our area convenient with shopping and restaurants nearby. Providing a comfortable and convenient experience for our guests is our top priority, and we're glad that we could contribute to a positive stay for you.Your perfect rating of 5/5 means a lot to us, and we appreciate your kind words. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.

10/10 Excellent

Bobi

Stayed 1 night in Mar 2024
Response from Lisa AGM on Apr 19, 2024
Thank you for your perfect rating! We're thrilled to hear that you had an excellent experience during your stay with us.Ensuring that our guests have a flawless experience is our top priority, and we're delighted that we were able to meet and exceed your expectations. If there's anything specific that made your stay outstanding or if there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.We can't wait to welcome you back for another exceptional stay in the future. If you have any further feedback or if there's anything we can assist you with, please feel free to reach out to us.

2/10 Terrible

Barb

Stayed 1 night in Feb 2024
Response from Lisa AGM on Apr 19, 2024
We're truly sorry to hear that your experience fell short of your expectations, as indicated by your rating of 1/5. We value your feedback immensely and would appreciate the opportunity to address any issues you encountered during your stay.Please reach out to us directly so that we can discuss your concerns in detail and work to make things right. Your satisfaction is important to us, and we want to ensure that your next stay with us exceeds your expectations.Once again, we apologize for any inconvenience or disappointment you experienced, and we hope to have the opportunity to regain your trust in the future.

10/10 Excellent

Len

Business traveller
Convenient
Stayed 1 night in Feb 2024
Response from Lisa AGM on Mar 1, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Wichita Northeast. It is always a pleasure to receive positive feedback.I am particularly pleased that you enjoyed your overall stay at our location. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Lisa AGM on Mar 4, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Wichita Northeast. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our location to meet your expectation during your stay. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Len

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lisa AGM on Mar 1, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Wichita Northeast. It is always a pleasure to receive positive feedback.I am particularly pleased that you enjoyed your overall stay at our location. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

2/10 Terrible

Alicia

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
We stayed two nights. The first night was absolutely awful. There were blood stains in one of the beds, there was human and dog hair on the bedding of both beds and there were stains on both duvet covers. There was also lots of hair in the shower. It was obvious the room had not been cleaned. I have contacted Expedia and am supposed to get a refund for the first night. I am willing to pay for the second night, but I had to call the front desk to request the room be cleaned. The walls were also paper thin. We could hear everything going on above us and on both side of us. The pillows were uncomfortable as well, but that was the least of our concerns. The filth of the room was absolutely horrible. We do not plan on staying at a La Quinta again if we can help it.
Stayed 2 nights in Feb 2024
Response from Lisa AGM on Feb 27, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Wichita Northeast. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that our location did not meet your standards or ours. Your review has been shared with our housekeeping team to ensure room cleanliness will be improved for our future guests. On the other hand we did speak with Expedia and approved on our end to refund your first nights stay. We apologize for the inconvenience this has caused you. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Barbara

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lisa AGM on Feb 26, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Wichita Northeast. It is always a pleasure to receive positive feedback.I am particularly pleased that you enjoyed your overall stay at our location. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

4/10 Poor

John

Stayed 1 night in Feb 2024
Response from Amanda Pelkey - GM on Mar 27, 2024
Dear John, Thank you for sharing your rating with us. We're sorry to see that your experience fell short of your expectations. Your feedback is valuable to us, and we would like to learn more about your stay to address any concerns you may have had. Please feel free to reach out to us directly so we can further discuss your experience and work towards resolving any issues. We hope to have the opportunity to improve your perception of our hotel in the future.Warm regards,

6/10 Okay

Tara

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Upon arrival we learned the pool was down for maintenance. The staff had said they were re-tiling the floor. We have stayed at this hotel many times for few years now. We could see into the pool area and nothing has been done except the chairs around the pool had been stacked. The note said they were closed from 2/12/24-2/19/24 I believe for maintenance. My kids were very disappointed and we still paid full price for our rooms.
Stayed 2 nights in Feb 2024
Response from Lisa AGM on Feb 26, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Wichita Northeast. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that the pool was closed during your visit while we were resurfacing the pool deck. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.