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Reviews of Hampton Inn & Suites Wichita Northeast

2.5 out of 5
Hampton Inn & Suites Wichita Northeast
2433 N Greenwich Rd, Wichita, KS

Reviews

8.8

Excellent

Rating 10 - Excellent. 435 out of 781 reviews" "
Rating 8 - Good. 230 out of 781 reviews" "
Rating 6 - Okay. 72 out of 781 reviews" "
Rating 4 - Poor. 28 out of 781 reviews" "
Rating 2 - Terrible. 16 out of 781 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Lenetta

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
It advertised pool.. it was close to my surgery scheduled for the next morning. I was extremely disappointed that it wasn't advertised as CLOSED. Except for typed sign on desk .. we walked to just check it out and it looked FINE TO US! I was very much wanting to relax un the pool. The evening of my surgery! Needless to say.. VERY DISAPPOINTED!!
Stayed 1 night in Apr 2024
Response from GM on Apr 29, 2024
It was in fact and has been posted on Expedia as being closed as well. Thank you

10/10 Excellent

Kenton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. Many restaurants nearby.
Stayed 1 night in Apr 2024
Response from GM on Apr 29, 2024
Thank you for your great rating. We are happy to know that you enjoyed your stay. Thank you.

8/10 Good

Rich

Travelled with group
Liked: Cleanliness
The receptionist who checked us in put us in room 318. We got up to our room, took a bit to unpack and shower. We tried to log on to the WiFi several times on 2 different devices, no luck. We had people waiting on us at the venue we came for, but we stopped at the desk to enquire about fixing this. She, the same receptionist, said “she” put you in 318, you were assigned 319. After several minutes of waiting, we said we needed to go and we could figure it out when we returned. She said no, you have to change rooms because she couldn’t fix it in the system. We said no, they would just need to assign us to room 318. People were gathering behind us and several minutes later she did fix it. I reminded her that it had been less than 2 hours since she checked us in. No apology given. The manager who checked us out did her best to apologize for her. Other than that, the stay was uneventful.
Stayed 3 nights in Apr 2024
Response from GM on Apr 29, 2024
Thank you for sharing your thoughts about your stay. We would like to speak with you in further detail regarding stat experience. We look forward to speaking with you soon

2/10 Terrible

Lorraine

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from GM on Apr 17, 2024
We would love to speak with you in further detail regarding your state experience. Please contact us directly so that we may review your experience.

10/10 Excellent

Hector

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from GM on Apr 11, 2024
We appreciate the high rating and are glad you enjoyed your stay

10/10 Excellent

Isak

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on Apr 11, 2024
Thank you for the great raining

10/10 Excellent

Trinity

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great property to stay at! The rooms were big and spacious with a couch and desk. Comfortable bed and bedding. The breakfast was good and clean. Lots of different choices. The only thing I would change is there is no vending machine by the ice makers on any floor. Was looking forward to getting a pop and couldn’t due to this! But everyone was super nice besides that!
Response from GM on Apr 3, 2024
Trinity thank you for the great review. Please visit us again song

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay. Staff was available and helpful. Breakfast bar was very nice and the food was warm. Thank you!
Stayed 1 night in Mar 2024
Response from GM on Apr 3, 2024
Susan, thank you for the great review. We are glad that you enjoyed your stay. We look forward to seeing you in the near future.

10/10 Excellent

Ona, Mt Juliet

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. Would stay again
Stayed 2 nights in Mar 2024
Response from G M on Apr 3, 2024
Ona we appreciate the kind words. We hope that you will visit us again song on your next trip to our city

6/10 Okay

Tom

Travelled with family and small children
Liked: Staff & service, amenities
Very average. Have stayed at better ones. Breakfast was good. Rooms need updated, better towels and wash cloths.
Stayed 1 night in Mar 2024
Response from G M on Apr 3, 2024
Tom, thank you for your staying with us. Your feedback is instrumental and helping us provide a better guest experience. We look forward to you staying with us in the near future.

6/10 Okay

Lailanie

Disliked: Staff & service
Staff is not very friendly when we checked in.
Stayed 1 night in Mar 2024
Response from GM on Mar 26, 2024
Lailanie. Thank you for sharing your feedback about your recent stay please contact Management personally so we can discuss your experience in further detail. Thank you.

6/10 Okay

Jodi, Abilene

Travelled with family, Travelled with group
Disliked: Property conditions & facilities
The pillows were flat. We had two reservations they messed up one and didn't have any rooms left with 2 queen beds -- they did give us a king suite but the sofa bed was horrible to sleep on.
Stayed 1 night in Mar 2024
Response from GM on Mar 21, 2024
Thank you for letting us know about your experience with us.I would like to speak with you in further detail about your past stay. Thank you and I look forward to speaking with you soon.

6/10 Okay

James

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Key cards stopped working a lot of the time
Stayed 2 nights in Feb 2024
Response from Gm on Feb 27, 2024
Thank you for bringing this to our attention. We had several guests keys demagnetized because they came in contact with their cell phones. We always inform our guests to make sure they are kept separately. We will soon be upgrading our key system all together to resolve this issue. Thank you and we look forward to seeing you again soon.

10/10 Excellent

Helen, Lakin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adjoining rooms and staff’s willingness to accommodate.
Stayed 3 nights in Feb 2024
Response from Gm on Feb 24, 2024
Helen we are glad that we were able to grant your special request. It is our goal to provide the best guest service. Please visit us again upon your next trip to our city

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 1 night in Feb 2024
Response from Gm on Feb 24, 2024
Benjamin we appreciate you staying with us and the great rating. Please visit us again soon

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
We’ve stayed here numerous times. Always a good experience.
Stayed 1 night in Feb 2024
Response from Gm on Feb 24, 2024
Scott thank you staying with us. We appreciate you being a loyal guest. We look forward to your return

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Gm on Feb 24, 2024
Caroline thank you for your feedback. We appreciate you staying with us.

2/10 Terrible

Antonio

Stayed 1 night in Feb 2024
Response from GM on Mar 21, 2024
Antonio please let us know if there was anything that you would have liked done differently during your stay to enhance your experience. We look forward to hearing from you soon

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Gm on Feb 24, 2024
Ryan thank you for your feedback and high rating. Please visit us again soon

8/10 Good

George E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Gm on Feb 24, 2024
George thank you for staying with us. lol forward to your return

10/10 Excellent

Gina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean. Attentive staff
Stayed 1 night in Jan 2024
Response from Gm on Feb 24, 2024
Gina thank you for sharing your thoughts about your stay with us. We look forward to seeing you again soon

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Gm on Feb 24, 2024
Judith thank you for the great rating of our property. Please visit us again soon

10/10 Excellent

Peter Thaddeus

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was VERY friendly and VERY helpful
Stayed 1 night in Jan 2024
Response from Gm on Feb 24, 2024
Peter we are happy that our staff was accommodating during your stay. Please visit us again upon your next trip to our great city

10/10 Excellent

Nicholas, olathe

Liked: Cleanliness, staff & service, property conditions & facilities
good stay
Stayed 1 night in Jan 2024
Response from Gm on Feb 24, 2024
Nicholas thank you for the great rating. We hope that you will visit us again soon

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay. Just wish breakfast was served earlier.
Stayed 1 night in Jan 2024
Response from Gm on Feb 24, 2024
Cynthia thank you for your feedback about your stay. We look forward to seeing you again in the near future.

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the large studio room and having the kitchette area. Staff was helpful when we left items in the room after we had checked out. Very friendly staff.
Stayed 2 nights in Jan 2024
Response from Gm on Feb 24, 2024
Bruce. Thank you sharing your experience with us. We are happy that the staff was accommodating in helping you retrieve your items that were left behind. We hope that you visit us again in the near future

8/10 Good

timothy

Travelled with partner
Liked: Cleanliness, staff & service
Did not like being put in a handicap room bed was not comfortable
Stayed 1 night in Jan 2024
Response from Gm on Feb 24, 2024
Timothy. We would like to discuss your stay with you in further detail. It is always our goal to insure or gusts requests are accommodated. I look forward to speaking with you soon.

10/10 Excellent

Joseph

Stayed 1 night in Dec 2023
Response from Gm on Feb 24, 2024
Thank you for the high rating. Please visit us again soon.

8/10 Good

Joanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice. Very friendly. Butcthe bathroom floor was sticky. And looked like it hadn't been cleaned in awhile. But everything else was good
Stayed 1 night in Dec 2023
Response from Gm on Feb 24, 2024
Thank you for sharing your thoughts about your stay. We look forward to seeing you again soon

2/10 Terrible

Gregory

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was gross, stained furniture, sticky furniture, loud noise all throughout the night, bedsheets did not fit the king bed, etc
Stayed 3 nights in Dec 2023
Response from GM on Dec 30, 2023
Gregory,it looks like you may have had some concerns during your stay. I would love to connect with you to discuss your stay in further detail. Please contact the hotel directly and a guest service agent will be happy to assist you. General Manager

10/10 Excellent

Cristina

Stayed 2 nights in Dec 2023
Response from GM on Dec 30, 2023
Thank you for the great rating

4/10 Poor

Bryan Ray, Lake Jackson

Stayed 2 nights in Dec 2023
Response from Gm on Feb 24, 2024
Bryan please let us know if there was anything that you needed during your stay that would have improved your rating. It’s our goal to provide the very best guest experience and look forward to hearing from you soon.

6/10 Okay

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Guess the most disappointing thing was you booked us a double queen beds which is what we wanted. When checked in we said we had a one king bed room. Was disappointed about that and they didn't have any doubles left.
Stayed 1 night in Dec 2023
Response from GM on Dec 18, 2023
Christopher. I would love the opportunity to discuss your stay in further detail. Please contact the hotel directly at your earliest convenience. General Manager

10/10 Excellent

Tarra

Stayed 1 night in Dec 2023
Response from Gm on Feb 24, 2024
Thank you for staying with us. We are glad that you had a memorable stay.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas party trip
Great hotel. Very clean. Friendly staff 10/10
Stayed 1 night in Dec 2023
Response from GM on Dec 18, 2023
John thank you for the great review. We look forward to seeing you again soon. General Manger

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from GM on Dec 18, 2023
Ken, We appreciate the great rating. We look forward to seeing you again soon. General Manager

10/10 Excellent

Larissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at The Hampton Inn. Upon arrival, parking was very easy and straight forward. We checked in & the front desk clerk was kind. It was a clean and a very quiet hotel. Family friendly. Our room was also one of the most clean I’ve ever stayed in. Everything worked in the hotel. Very nice area in North East Wichita. The breakfast was also just as good and the staff was extremely nice and welcoming.
Stayed 1 night in Dec 2023
Response from GM on Dec 11, 2023
Larissa, We appreciate the kind words and are delighted that you had a great guest experience. We look forward to seeing you again upon your return to Wichita. General Manager

4/10 Poor

Jay

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dissatisfied
The Hampton is my go-to motel. I've always had a wonderful stay and comfort. This trip was different. Starting from check-in with an unfriendly clerk. We went to the elevator with dirty spots and stains. Someone had not vacuumed in a while. Dirt all along the edges. This set the stage for the rest of our stay. When we arrived on the 2nd floor, we were looking for room 206. As we walked down the hall to our room, the dirty, stained carpet was unvacuumed. When we opened the door, there was a strong odor, like a chemical smell. The room was very hot. We turned on the a/c racket, and the scent overtook the room. We turned everything off, but it did not help. We went to bed thinking at least we would get a good night's rest. Well, that didn't happen. The bed was so hard. Every time you moved, it made a sound like it would break. Somebody spotted around the toilet before our stay. I've never given a bad review before. A motel can be dated, but if you are dirty and unkept and using the Hampton sign, who prides themselves on comfort, it's not ok. I feel like I was tricked. It had the sign on the outside, but inside was an imposter.
Stayed 1 night in Dec 2023
Response from GM on Dec 11, 2023
Jay, Thank you for sharing your thoughts with us about your stay. Please reach out to us so that we may discuss any missed guest service opportunities in more detail. I look forward to speaking with you soon. General Manager

8/10 Good

Sherri

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean. They did not put me in the kind of room i requested but did change it when i addressed it. Someone smoking in the hotel and came through the vents in my bathroom. No reflection on the hotel. Its supposed to be non smoking but people will do what they want.
Stayed 2 nights in Dec 2023
Response from GM on Dec 11, 2023
Serri. I am glad that our staff was able to quickly accommodate you during your stay. We hope that you will visit us again soon upon your next trip to our city. general Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Dec 11, 2023
Thank you for the high rating. We look forward to seeing you again soon. General Manager

10/10 Excellent

Johh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always like Hampton Inn
Stayed 1 night in Dec 2023
Response from GM on Dec 11, 2023
Thank you for the great rating. Please visit us again the next time you are in our great city. General Manager

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The queen double room was very spacious and nice. The price was reasonable and the breakfast was excellent. The staff was very pleasant and welcoming.
Stayed 1 night in Nov 2023
Response from GM on Dec 11, 2023
Jill thank you for sharing your experience with us about your stay. It was our pleasure to serve you during your stay. General manager

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were in town for a Dr appt. Hotel was quiet and comfortable. Breakfast was great! Would stay again
Stayed 1 night in Nov 2023
Response from GM on Dec 11, 2023
Michael it was our pleasure to accommodate you during your stay. We hope that you will visit us again soon. General Manager

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from GM on Dec 30, 2023
We appreciate the great rating.

10/10 Excellent

Gina

Stayed 1 night in Nov 2023
Response from GM on Dec 18, 2023
Gina. Thank you for staying with us. We are happy that you enjoyed your stay. Please visit us again soon. General Manager

10/10 Excellent

Miguel

Stayed 4 nights in Nov 2023
Response from GM on Dec 18, 2023
Miguel, thank you for sharing the high rating of your stay. We are delighted that we were able to provide the perfect guest experience. Please visit us again soon. General manager

10/10 Excellent

Daisy

Stayed 1 night in Nov 2023
Response from GM on Dec 11, 2023
thank you for the great rating. Please visit us again soon. General Manger

10/10 Excellent

Helen, Lakin

Stayed 2 nights in Nov 2023
Response from GM on Dec 11, 2023
Helen, we appreciate the great rating. it was our pleasure to serve you. General Manager

4/10 Poor

Travis

Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from GM on Dec 11, 2023
Thank you for sharing your rating of your experience with us. Please let us know if there was anything we could have done differently to enhance your experience. General manager

8/10 Good

Gina

Stayed 1 night in Nov 2023
Response from GM on Dec 11, 2023
Thank you for the great rating. We look forward to seeing you again soon. General Manager