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Reviews of Elysian Luxury Eco Island Retreat

4.5 out of 5
Elysian Luxury Eco Island Retreat
Long Island, Whitsunday Regional, Whitsundays, QLD

Reviews

9.4

Exceptional

Rating 10 - Excellent. 13 out of 16 reviews" "
Rating 8 - Good. 2 out of 16 reviews" "
Rating 6 - Okay. 0 out of 16 reviews" "
Rating 4 - Poor. 0 out of 16 reviews" "
Rating 2 - Terrible. 1 out of 16 reviews" "

9.8/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Daksha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent relaxing stay in a beautiful resort with wonderful staff
Stayed 3 nights in Jan 2024

2/10 Terrible

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place when you get there. The booking and transfers desk are atrocious and incompetent
Response from Elysian Retreat on Sep 16, 2023
Hi Paul, we are really disappointed to see this review. Your departure golf buggie transfer turned out poorly as the third party company we had recently partnered with went to the Mars charters office to collect you but you had already walked to the marina. We were confused why we did not receive a phone call from this company when they could not find you (at this stage you had already begun walking to the airport). This third party company expressed their remorse between the breakdown in communication with their staff member and us. Both companies have certainly learnt from this incident and have refined our practice together to ensure this does not happen again.We refunded the cost of these transfers and a spa treatment you had on the island as an apology.When I found out about the incident (as you had already arrived at the airport) I rang and spoke to your wife Georgina to sincerely apologise.At the time Georgina expressed what a wonderful 7 days you both had and noted on the staffs attentiveness, care and the food served. We wish yourself and Georgina all the best for the future.

10/10 Excellent

Lok Sang

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
An absolute paradise! Stunning location, friendly staff and gourmet food!
Response from Alice on Jun 12, 2023
Hello Lok thank you sooo much for your review! We really appreciate you choosing to stay with us

8/10 Good

Deborah

Liked: Cleanliness, staff & service, amenities
Stayed 5 nights in Apr 2023

10/10 Excellent

Warren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lily and Charlie are fanatic staff members would highly recommend staying here! Top job to the chief meals were wonderful. We will be back until then please take care.
Stayed 4 nights in Jan 2023
Response from Lily on Jan 8, 2023
Good morning Warren, thank you so much for leaving such a nice review about Elysian Retreat. It looks like you had a wonderful time and we hope to see you again on Long Island in the Whitsunday Islands. Kind regards, Elysian Retreat Team.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect little spot of heaven. The staff is absolutely wonderful and personable. They attend to everything. The food is delicious, the spa is great, and the rooms are beautiful, very clean, and comfortable. 💯 would never leave this resort if i could.
Response from Casey Gray on Jan 1, 2023
Thank you Mary for your lovely feedback! We're so pleased that you enjoyed your stay at Elysian Retreat, we'd love to welcome you back to our 'perfect little spot of heaven' anytime :)

10/10 Excellent

jack

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
A very relaxed week spent here. Food was great, staff friendly and attended to our every need. We really felt spoiled and pampered. Our stay was in july and the pool was too cold for swimming as was the ocean ( for me ) Daily yoga, walks on the island and excursions filled our time. A must see is Whitehaven beach. A fantastic week.
Stayed 7 nights in Jul 2022
Response from Casey Gray on Jul 20, 2022
Dear Jack, Thank you so much for your review and your kind feedback. The team at Elysian thoroughly enjoyed hosting you both, and would love to welcome you back in the future... Perhaps when the water is a little warmer! :) Warmest wishes, Casey.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The place was very relaxing. Staff went out of the way to make you feel special. Could not have asked for better service. Food was fantastic. Room were top quality. Would love to go back.
Stayed 3 nights in Jul 2022
Response from Eloise on Jul 16, 2022
Hi David, Thank you so much for taking the time to leave us such a kind review, we really appreciate it. We're please to hear you enjoyed your stay and hope to welcome you back again. Kind Regards, Eloise

10/10 Excellent

Kate

Travelled with partner
Liked: Staff & service, property conditions & facilities
We felt like we were staying with friends on their private island oasis. Charlie and his team including the beautiful Alice, Monica and B were more like new friends than resort staff. The food was amazing, the company of other guests was lovely around the Firepit each night. It was so good to simply unplug technology and relax and unwind in nature. Thank you, we will definitely be back.
Stayed 3 nights in Sep 2021
Response from Charlie on Oct 12, 2021
Dearest Kate, Thank you for your wonderful review, our team absolutely loved hosting you on island. We look forward to welcoming you back one day, We hope the feeling of relaxation has followed you home :) All the best from all of us

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food and dining experience very good.
Stayed 4 nights in Mar 2021
Response from Eloise on Apr 3, 2021
Thank you for taking the time to leave us a review, we hope you enjoyed your stay with us. Kind Regards,

10/10 Excellent

Cissey

Stayed 4 nights in Dec 2020
Response from Eloise on Feb 6, 2021
Thank you so much for taking the time to leave us a review, we hope you enjoyed your stay and would love to welcome you back again in the future. Kind Regards,

10/10 Excellent

Clare, Nambour, Qld.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful location! The staff were so friendly and considerate, providing amazing service and making sure we were comfortable and enjoying our stay. The room was immaculate and the food was absolutely amazing. The chefs were very considerate to any food intolerances we had. A lot of time was spent in the pool, and we'd love to come back sometime out of stinger season to do some snorkeling! The limited number of villas in the resort made the experience very intimate and secluded. Elysian was the highlight of our honeymoon and we will definitely be back, we highly recommend staying here!
Stayed 3 nights in Dec 2020
Response from Eloise on Feb 6, 2021
Hi Clare, Thank you so much for your review, it's great to hear that you enjoyed your honeymoon with us. We'd love to welcome you back again in the future. Kind Regards

10/10 Excellent

Marty, Brisbane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just spent 5 nights at Elysian- this place is brilliant! The staff are amazing people, the food is magnificent and the villas and swimming is beautiful. Most relaxing holiday we have had in a long time!
Stayed 5 nights in Oct 2020
Response from Charlton on Oct 25, 2020
Thank you so much for your wonderful review Marty, we loved having you :) We wish you all the best!

10/10 Excellent

Irtiza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique and Amazing!!
My wife and I both had an amazing 4 nights in this resort and we both wish we had more time. Laureth and Charlton both did a super awesome job and went above and beyond. We will definitely consider going back to this unique and one of a kind resort.
Stayed 4 nights in Jan 2020
Response from Laureth on Jan 20, 2020
Thank you for your wonderful review Borno, it was such a pleasure to host you and Marny at Elysian. We are so happy to hear you enjoyed your stay, thank you for visiting us. We look forward to seeing you again! Have a lovely 2020 :)

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made you feel like family. They were so friendly and accommodating and the limited number of guests made is a truely personal experience. The chef was amazing!! Very creative with the meals and always so tasty!! Perfect if you want to relax and unwind from city life
Stayed 7 nights in Dec 2019
Response from Charlie on Jan 4, 2020
Thank you so much for your kind review, we are so happy to hear you enjoyed your stay with us at Elysian. We wish you all the best for 2020 and hope to see you again in the future, Kindest regards Charlton

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
The perfect place to rest and relax. Superb food, outstanding staff, beautiful property. Quiet and undisturbed, this is paradise for anyone wanting a break from the norm.
Stayed 6 nights in Oct 2019
Response from Charlton on Oct 17, 2019
Thank you so much for your wonderful review. It was a pleasure hosting you and we are so happy to hear you enjoyed your stay with us at Elysian. We wish you all the best!