Reception

Reviews of Hilton Stamford Hotel & Executive Meeting Center

3.5 out of 5
Hilton Stamford Hotel & Executive Meeting Center
1 First Stamford Pl, Stamford, CT

Reviews

7.4

Good

Rating 10 - Excellent. 383 out of 1024 reviews" "
Rating 8 - Good. 232 out of 1024 reviews" "
Rating 6 - Okay. 187 out of 1024 reviews" "
Rating 4 - Poor. 115 out of 1024 reviews" "
Rating 2 - Terrible. 107 out of 1024 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Albert

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It's sad to see a brand like Hilton that you trust and arrive to hotel that does not meet up to the Hilton expectation their branding sells.
Stayed 1 night in May 2024
Response from GM on May 24, 2024
Dear Albert, We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us. Sincerely, Chris Costabile, GM

10/10 Excellent

Deepu

Business traveller
Liked: Cleanliness, staff & service
Property is old. But they have kept it up reasonably well. It is huge, but there were very few people there. Most of the facilities are working but definitely dated. The staff however were excellent.
Stayed 2 nights in May 2024
Response from GM on May 20, 2024
Dear Deepu, Thank you for staying with us. The staff works hard to try and provide every guest with an exceptional experience and your sincere feedback, including areas for improvement, helps us to achieve that goal. We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Chris Costabile, GM

6/10 Okay

Luzmarina

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs to be updated badly - outdated, tired and not nice.
Stayed 1 night in May 2024
Response from GM on May 20, 2024
Dear Luzmarina, Thank you for choosing us, but I’m sorry that we did not provide a more positive experience and that you found our property outdated. We appreciate the feedback and hope to have the opportunity to leave you with a more favorable impression on a return visit. Sincerely, Chris Costabile, GM

10/10 Excellent

Sarah

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in May 2024
Response from GM on May 20, 2024
Dear Sarah, We strive to provide excellent customer service, so I am thrilled that you recognized our efforts. Thank you for your business and we look forward to your return. Best, Chris Costabile, GM

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Johanne

Travelled with group
Liked: Amenities
Very good environment
Stayed 1 night in May 2024
Response from GM on May 20, 2024
Dear Johanne, We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again! Best, Chris Costabile, GM

6/10 Okay

Consuelo

Liked: Staff & service
Need to renew
Stayed 3 nights in May 2024
Response from GM on May 13, 2024
Dear Consuelo, Our goal is to exceed our guests’ expectations, so I’m sorry that your stay was just okay. We appreciate your attention to reviewing our hotel, and we hope to impress upon your return to the area. Sincerely, Chris Costabile, GM

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking garage with cameras. Safe walking to hotel. Room was very quiet and clean. Beds are comfortable.
Stayed 1 night in May 2024
Response from GM on May 14, 2024
Dear David, We are very happy to hear you enjoyed your stay. I'm glad you enjoyed the room and felt safe in our parking garage. Thank you for staying with us, and please revisit soon! Sincerely, Chris Costabile, GM

2/10 Terrible

Keith

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The beds weren't made when I entered the room
Stayed 1 night in May 2024
Response from GM on May 12, 2024
Dear Keith, We are sincerely sorry that your accommodations were not well prepared upon your arrival. We aim to exceed our guests’ expectations in every facet, so I sincerely apologize that we did not reach our goal. We hope to welcome you again for a WOW experience should your travels bring you back to our area. Thank you for your review. Sincerely, Chris Costabile, GM

10/10 Excellent

Dorena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from GM on May 14, 2024
Dear Dorena, Thank you for your time in sharing your kind review and please visit us again. Best, Chris Costabile, GM

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I noticed some of the issues mentioned by other reviewers, but overall it is a nice, comfortable facility with a friendly and capable staff.
Stayed 1 night in May 2024
Response from GM on May 7, 2024
Dear Paul, We are happy you enjoyed your stay with us. Our staff prioritizes the happiness of our guests every day. Until next time! Best, Chris Costabile, GM

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and very clean. Front desk was nice and helpful
Stayed 1 night in May 2024
Response from GM on May 6, 2024
Dear Anthony, It is always great to hear that our guests appreciate the efforts we put into making their stay with us comfortable and enjoyable. We look forward to welcoming you back to our hotel soon. Best, Chris Costabile, GM

6/10 Okay

LINDSEY

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The pool was disgustingly dirty ( I had three kids with me ) the floor around the pool was beyond slippery ( and no they weren’t running ) things just looked out of date. .out bathroom door kept getting stuck and was hard to shut . I thought Hilton hotels were suppose to be nice but I don’t think I would ever stay at one again
Stayed 1 night in May 2024
Response from GM on May 5, 2024
Dear LINDSEY, Thank you so much for your patronage and for taking the time to share a review with us. We welcome all feedback with open arms as it helps us to see what we are doing well and what we can improve. I am sorry to hear that our pool did not meet your expectations and negatively affected your experience. I hope we have the opportunity to better serve you in the future. Sincerely, Chris Costabile, GM

6/10 Okay

Szandra, Old Greenwich

Liked: Cleanliness, staff & service, amenities
Solid business hotel, great gym, fridge in the room, but a bit outdated.
Stayed 2 nights in May 2024
Response from GM on May 5, 2024
Dear Szandra, Thank you for choosing to stay with us and for providing your valuable feedback. We hope to have the opportunity to impress on a return visit. Sincerely, Chris Costabile, GM

8/10 Good

Erin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was good for a one night stay. Staff was great and super helpful. The room was clean. Nothing special but a nice quiet place to stay.
Stayed 1 night in Apr 2024
Response from GM on Apr 24, 2024
Dear Erin, Offering clean accommodations and cheerful service are core goals of the staff so it is great to hear that we delivered. Your feedback is very much appreciated. Thank you for staying at our hotel and please come see us again. Best, Chris Costabile, GM

6/10 Okay

Heath

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on Apr 23, 2024
Dear Heath, Thank you for taking the time to review our hotel. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Chris Costabile, GM

6/10 Okay

Mary

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from GM on Apr 23, 2024
Dear Mary, It was our pleasure hosting you and we appreciate your time in reviewing our hotel. We hope to see you again upon your return to the area. Sincerely, Chris Costabile, GM

10/10 Excellent

Marie Estania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from GM on May 1, 2024
Dear Marie Estania, Thank you for your time in sharing your kind review, and please visit us again. Best, Chris Costabile, GM

2/10 Terrible

Qing, Saint Paul

Travelled with family
Disliked: Staff & service
I reserved a double queen beds room more than a month prior to my arrival and paid for the hotel fee in advance. However, the room was not reserved for me and my room had to be changed.
Stayed 2 nights in Apr 2024
Response from GM on Apr 16, 2024
Dear Qing, We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you due to the room type you were assigned. We strive to provide every guest with a comfortable stay, and we clearly missed the mark. Thank you for your honest feedback, which we will use to foster improvement; for that reason, we hope to see you again on a return trip. Sincerely, Chris Costabile, GM

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on May 1, 2024
Dear Carolina, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Chris Costabile, GM

4/10 Poor

Rebecca

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms need a serious upgrade to meet basic standards and for what is being charged.
Stayed 1 night in Apr 2024
Response from GM on Apr 13, 2024
Dear Rebecca, I’m sorry that you did not find us to be a good value and that our accommodations were not to your liking. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Chris Costabile, GM

2/10 Terrible

Catherine

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
Rooms need updated Beds were hard
Stayed 2 nights in Apr 2024
Response from GM on Apr 12, 2024
Dear Catherine,It’s important to our entire team that all our visitors feel comfortable, so I’m very sorry that you did not enjoy your stay. We appreciate your feedback and do take them into consideration as we update and improve. We hope to serve you better should your travels bring you back to the area. Thank you for staying with us.Sincerely,Chris CostabileGeneral Manager

4/10 Poor

CARLOS MANUEL, NEW YORK

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I only liked its reception area that looked nice. Everything else we had a poor experience. Only one person to check in with a queue while two other employees just chatted between themselves. The first thing customer service at the check in said to me was " you cannot collect Hilton points as you booked it through Expedia...What happened with saying Good Afternoon - How are you?". Hilton shop even though it was supposed to be open it was always closed. Hallways to bedrooms were dirty and didn't look like it had been cleaned in a while. Hotel guests on the third floor were the worse with heavy noise until 1am and staff didn't do anything about it. Very limited breakfast choices. No valet parking after hours. Also initially charged me for valet parking and overnight parking - If I hadn't checked my bill I would have been double charged!! Stay away from this hotel as it lacks any management and service.
Stayed 1 night in Apr 2024
Response from GM on Apr 10, 2024
Dear CARLOS MANUEL, We deeply regret any inconvenience you may have experienced during your arrival and any shortcomings in the service provided. We apologize that our shop was not accessible and for any disturbance caused by noise pollution that may have disrupted your stay. We appreciate your valuable feedback and assure you that we will take all necessary measures to address your concerns. We sincerely hope that you will grant us another opportunity to host you in the future and that we can exceed your expectations. Sincerely, Chris Costabile, GM

10/10 Excellent

Dana

Business traveller
Liked: Cleanliness, staff & service
Hotel a little dates. Could use some refreshening.
Stayed 1 night in Apr 2024
Response from GM on Apr 10, 2024
Dear Dana, We appreciate you taking the time to share your 5 out of 5 rating. Thank you for your kind review, recommendations for improvement, and for choosing our hotel. Please visit us again soon. Best, Chris Costabile, GM

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service
Perfect
Stayed 1 night in Apr 2024
Response from GM on Apr 10, 2024
Dear Jeremy, We are thrilled you had a perfect stay! Thank you for the review, and please visit us again. Best, Chris Costabile, GM

6/10 Okay

sharon, danville

Terrible mattresses. Very poor quality. Not up to Hilton standards
Stayed 1 night in Mar 2024
Response from GM on Mar 28, 2024
Dear sharon, Thank you very much for your support and for sharing your review with us. We appreciate all feedback as it helps us to understand what we are doing right and where we need to improve. I apologize that our mattresses did not meet your expectations and had a negative impact on your experience. We hope to have the chance to better serve you in the future. Sincerely, Chris Costabile, GM

6/10 Okay

Ellen

Stayed 2 nights in Mar 2024
Response from GM on Apr 7, 2024
Dear Ellen, Thank you for choosing us, but I’m sorry that we did not provide a more positive experience. We appreciate the feedback and hope to have the opportunity to leave you with a more favorable impression on a return visit. Sincerely, Chris Costabile, GM

6/10 Okay

Harry

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Ridiculous shower head rigged with a plastic strap. Nothing done about it. Air filter loaded with dust. Worn out property.
Stayed 3 nights in Mar 2024
Response from GM on Mar 15, 2024
Dear Harry, We appreciate you taking the time to share your experience with us. The details do make a trip, and we sincerely regret we missed the mark. Delivering exceptional accommodations and meticulous attention to detail is of utmost importance to our entire team, and we genuinely regret falling short in these aspects. We value you as our Guest, and we look forward to another chance to provide a stay that consistently meets our high standards from start to finish. Sincerely, Chris Costabile GM

10/10 Excellent

Elisabeth

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 21, 2024
Dear Elisabeth, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Chris Costabile, GM

4/10 Poor

Andrew

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hilton properties have always been associated with comfort and luxury. This hotel offered neither. The room and public areas were in disrepair, with broken plumbing fixtures, broken lamps in the hallways and room, mold in the shower and peeling wallpaper throughout (yes, WALLPAPER in 2024!!!). My reasons for selecting the hotel were two-fold: 1) it was in the same office complex as my company and 2) it was a "Hilton". Andrew at the front desk was quite pleasant and helpful and advised the hotel was undergoing renovations. However, when moved to a new room, the conditions were no better. For the daily rate, I expected more from a Hilton property. My advice? Book the downtown Marriott instead. More costly, but also a much nicer property.
Stayed 2 nights in Feb 2024
Response from GM on Mar 6, 2024
Dear Andrew, Thank you for staying with us and for sharing your feedback. I'm sorry to hear that you encountered issues with the overall maintenance of the hotel and the room you were given. Our goal is to ensure that all our guests have a comfortable and enjoyable stay, and it appears that we fell short in this instance. We appreciate your feedback as it helps us to improve our services. I have already informed the hotel management team about your concerns, and I'm confident that they will take the necessary steps to address them. We hope to have the opportunity to serve you again in the future and provide you with a better experience. Sincerely, Chris Costabile GM

6/10 Okay

Susmita

Stayed 1 night in Feb 2024
Response from GM on Mar 21, 2024
Dear Susmita, I apologize for any inconvenience caused during your stay. Thank you for your review and we hope to provide you with a better experience in the future. Sincerely, Chris Costabile, GM

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on Feb 23, 2024
Dear Andrew,Thank you for taking the time to review our hotel. Guest satisfaction is our utmost priority; we regret we let you down. We value your business and hope to provide an improved experience during your next visit.Sincerely,Chris CostabileGeneral Manager

10/10 Excellent

Julieta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Feb 21, 2024
Dear Julieta, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Chris Costabile GM

4/10 Poor

paige

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs a makeover
The hotel needs a renovation. The rooms, hallways and pool all need work. I’m surprised for a Hilton. The room didn’t even have spare toilet paper.
Stayed 1 night in Feb 2024
Response from GM on Feb 19, 2024
Dear paige, Thank you for sharing a review of your recent stay. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect from us. The details definitely do make a trip and we regret we missed the mark. Your feedback provides us with the valuable information we need to improve. We appreciate your patronage and hope to see you again soon. Sincerely, Chris Costabile GM

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Feb 21, 2024
Dear Frank, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, Chris Costabile GM

10/10 Excellent

Laura

Stayed 1 night in Feb 2024
Response from GM on Mar 21, 2024
Dear Laura, Thank you for sharing this superior rating of your experience, and we look forward to your return. Best, Chris Costabile, GM

10/10 Excellent

Jonathan

Stayed 3 nights in Feb 2024
Response from GM on Feb 13, 2024
Dear Jonathan, We appreciate your high recommendation and welcome you to settle in again anytime. Best, Chris Costabile GM

2/10 Terrible

Mike

Stayed 1 night in Feb 2024
Response from GM on Mar 21, 2024
Dear Mike, I'm very sorry that you did not enjoy your stay. We strive to provide a pleasant experience, so I regret that we let you down. We appreciate your feedback and hope to better serve you on a return visit. Sincerely, Chris Costabile, GM

8/10 Good

Anethia

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from GM on Feb 13, 2024
Dear Anethia, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Chris Costabile GM

4/10 Poor

Aneliz

Travelled with partner
Disliked: Cleanliness, staff & service
Pool was very dirty, couldn’t even see the bottom of the pool. Staff seem bothered when ever being approached.
Stayed 1 night in Jan 2024
Response from GM on Jan 22, 2024
Dear Aneliz,We hold ourselves to high standards of cleanliness and exceptional customer service. We understand that we did not meet these expectations during your recent stay, and we apologize for any inconvenience caused. Your feedback is important to us, and we will use it to improve and provide the best possible hotel experience in our area. Thank you for choosing to stay with us, and we hope to have the opportunity to serve you better in the future.Sincerely,Chris CostabileGeneral Manager

6/10 Okay

Gioldany

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on Jan 17, 2024
Dear Gioldany,Thank you for choosing us. We apologize that your visit was not exceptional and appreciate your feedback. We hope to exceed your expectations next time.Sincerely,Chris CostabileGeneral Manager

6/10 Okay

Judith

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We had to switch rooms due to the room not being cleaned and our new room had broken doors and furniture.
Stayed 2 nights in Dec 2023
Response from GM on Jan 9, 2024
Dear Judith,I apologize for the poor condition issues you encountered as well as our cleanliness oversights. Thank you for providing us with valuable feedback and we hope to welcome you for a flawless experience should your travels bring you back to our area.Sincerely,Chris CostabileGeneral Manager

10/10 Excellent

Danny, Ledyard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from GM on Jan 17, 2024
Dear Danny,Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit.Best,Chris CostabileGeneral Manager

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Renato

Travelled with partner
Liked: Amenities
Very nice place to stay, professional and polite staff.
Stayed 1 night in Dec 2023
Response from GM on Jan 9, 2024
Dear Renato,We strive to provide excellent customer service, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know.Best,Chris CostabileGeneral Manager

8/10 Good

Nicole

Travelled with group
Liked: Cleanliness, amenities
This is the second time i have stayed here. Overall great hotel. But my room key did not work after a night out both times i stayed. So i had to go down to the front desk to get it reactivated.
Stayed 1 night in Dec 2023
Response from GM on Jan 9, 2024
Dear Nicole,We are honored to have your continued support and appreciate your feedback. Thank you for helping us understand what we can do better to maximize guest satisfaction, we will be sure to keep your sentiments in mind. It has been a pleasure having you with us and we hope to host you again soon.Best,Chris CostabileGeneral Manager

2/10 Terrible

Latarsha

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Jan 9, 2024
Dear Latarsha,We regret that we have fallen short while you were our valued guest and that you did not enjoy your stay. We appreciate you choosing our hotel while visiting our area and hope to have the opportunity to welcome you again for a more pleasurable experience.Sincerely,Chris CostabileGeneral Manager

8/10 Good

Tonia M

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was exceptionally nice and they were awesome with allowing us to check in early. The staff especially Brianna made are stay very welcoming and she did an awesome job in accommodating our needs.
Stayed 3 nights in Dec 2023
Response from GM on Dec 30, 2023
Dear Tonia M,Thank you for the great review! It was a pleasure having you stay at our Hilton. We are delighted our staff impressed you, and we look forward to your next visit.Best,Chris CostabileGeneral Manager

8/10 Good

Tikina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only concern was the incidentals we’re $100/day and not $50 like before.
Response from GM on Dec 29, 2023
Dear Tikina,It's nice to hear from you; I am delighted to know that you enjoyed your stay! Thank you for your honest feedback regarding our incidentals. Upon check-in, a credit card is required for room, tax & incidentals; an authorization occurs to be sure funds are available, but the card is not charged. Rest assured, the balance of this authorization is released upon your departure. We look forward to welcoming you again in the future.Best,Chris CostabileGeneral Manager

4/10 Poor

Morgan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book anywhere else
Unsupervised school trip having a party in the hallways made it impossible to sleep until after multiple noise complaints the hotel changed our room to another floor. Didn't offer to help move our bags, just gave us a new room key away from the kids. Both rooms were dingy, lights that didn't work, sockets that didn't work, bathroom fixtures broken, tiles broken, door hinges broken. Not sure why this is considered a 4-star hotel but I will definitely NEVER stay at this hotel again. The only convenient part of it was it's proximity to the Metro North station to hop a train into NYC...that's pretty much it. Desk staff was mostly rude and/or unhelpful. Us, along with many others on our floor complained about the school kids partying in the hall and the desk staffs response was "It's not our problem. This is a public building and we aren't responsible for peoples noise or behavior." If it hadn't already been 1am at this point we would have left and gone somewhere else if possible.
Stayed 2 nights in Dec 2023
Response from GM on Dec 27, 2023
Dear Morgan,I’m sorry to hear that noise pollution interrupted the comfort of your stay and that we did not respond with empathy when sharing your concerns. Additionally, I apologize that your accommodations were not met with our high-quality care. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review and we hope to host you again.Sincerely,Chris CostabileGeneral Manager