All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The Staff are fantastic; helpful, thoughtful, knowledgeable.
Grounds and hotel are neat and clean.
My only trouble was the freezer make a LOT of noise. I was only there 2 nights, so I opted not to move and have them address it after I left.
Excellent breakfast. Small room but fully equipped and clean.
Betsy S.
Stayed 1 night in May 2024
Response from Anna-Kay on May 19, 2024
Thank you be stay for your 5-star review. We appreciate it and cannot wait for you to come back
8/10 Good
Jennifer
May 19, 2024
Liked: Staff & service
Disliked: Cleanliness
Jennifer
Stayed 3 nights in May 2024
Response from David Roman General Manager on May 20, 2024
Dear Jennifer, Thank you for staying at Hyatt House White Plains! We are thrilled to receive a generous rating from you, and we are happy that we could make your stay with us memorable. Thank you for your business, and we hope to see you again!David RomanGeneral Manager
6/10 Okay
Naseeruddin
May 16, 2024
Liked: Cleanliness, staff & service
Would be nice to have a water bottle in the room
Naseeruddin
Stayed 1 night in May 2024
Response from Anna-Kay on May 17, 2024
Thank you for your feedback and we appreciate you staying with us
Dear Vincenzo, Thank you for staying at Hyatt House White Plains and posting this excellent review. It is lovely to know that your interactions with our staff have been exceptional. We strive to provide our guests with the warmest hospitality and most efficient service; therefore, your compliments are rewarding and encouraging. We would love to share another memorable experience with you in the future. Thank you for being our guest. We look forward to your next visit!David RomanGeneral Manager
Dear Carmel, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hyatt House White Plains. We look forward to your return and wish you all the best with your future travels.David RomanGeneral Manager
8/10 Good
Richard
Travelled with family, Travelled with group
May 13, 2024
Liked: Amenities
It was the perfect location for our visit to a track and field meet at the local high school. The rooms and suites are very roomy.
Richard
Stayed 3 nights in May 2024
Response from General Manager on May 13, 2024
Dear Richard, It was a pleasure having you as our guest at Hyatt House White Plains. Thank you for your lovely review and for mentioning how convenient our location was for your needs. We are very glad you found your room relaxing and comfortable. We want each of our guests to leave feeling rejuvenated. On behalf of all of us, we thank you for taking the time to review our hotel, and we hope to see you again soon.David RomanGeneral Manager
10/10 Excellent
Margaret
Travelled with partner
May 12, 2024
Liked: Amenities
Nice outdoor space. Good variety at breakfast.
Margaret
Stayed 1 night in May 2024
Response from General Manager on May 13, 2024
Dear Margaret, We are delighted to read how much you enjoyed your time at Hyatt House White Plains. Your kind words are most appreciated, particularly about our breakfast and enjoying the other areas of the hotel. We strive to provide every guest with outstanding hospitality, and your compliments serve as encouragement to all of us. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area.David RomanGeneral Manager
6/10 Okay
Luis
Travelled with family, Travelled with family and small children
May 12, 2024
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
I liked the room, the dining room and it's clean. But we stayed for 5 days and they never went to clean the room. They didn't change towels Iasked them for service and not
They did it
Luis
Stayed 4 nights in May 2024
Response from General Manager on May 13, 2024
Dear Luis, Thank you for taking the time to evaluate our hotel. Maintaining a spotless and comfortable space is a top priority for us, and we are glad you liked your room. However, we are disappointed to hear about your concerns with our housekeeping team. Your feedback helps us identify ways to improve our overall service, and for that, we are grateful. We appreciate you for choosing to stay with us. We look forward to hosting you again. David RomanGeneral Manager
Dear Anthony, We are thrilled you had an exceptional experience at Hyatt House White Plains! Our team takes pride in providing outstanding service, ensuring your stay is memorable. Your kind words motivate us to maintain our high standards. We look forward to welcoming you back for another fantastic stay!David RomanGeneral Manager
6/10 Okay
William, Rolesville
Travelled with partner
Apr 30, 2024
Liked: Staff & service
The sink in my room was dirty and the ice maker wasn’t working. I hate the “limited” housekeeping and consumers to request towels and linen. The breakfast area and bar could use some updating. The same food items are served, some other dining options would be nice. Having a in room safe would be nice.
William
Stayed 7 nights in Apr 2024
Response from General Manager on May 1, 2024
Dear William, Thank you for sharing your experience. We are disappointed to hear about the issues that kept you from thoroughly enjoying your stay. Please accept our apologies for the housekeeping and maintenance oversights in your room. We appreciate your specific feedback about our breakfast offerings and having a safe in the room. We value hearing from our guests as this lets us know where we need to focus our attention to improve our guest experience. Thank you for being our guest. We hope you will stay with us again the next time you visit White Plains.David RomanGeneral Manager
Dear ASHLEY, We are delighted you enjoyed your stay at Hyatt House White Plains. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area.David RomanGeneral Manager
Excellent customer service from Front desk Jermaine and Andy our bartender was great
I would definitely go back. Thanks Jermaine for providing an outstanding client experience.
Lashawn
Stayed 1 night in Apr 2024
Response from Anna-kay R on Apr 29, 2024
Thank you Lashawn for your 5-star review. It was a pleasure having you stay with us. We are happy customer service was top tier for your stay. We hope to see you soon
This was my second visit and it did not disappoint. Everything was great. It's always quiet and clean.
Tracy
Stayed 1 night in Apr 2024
Response from General Manager on Apr 27, 2024
Dear Tracy, Welcome back to the Hyatt House White Plains! You are part of our family now, and we are pleased to know that our team members always make you feel at home. We agree that our rooms are a great choice, especially if you are looking for a peaceful, relaxing atmosphere. We sincerely appreciate your feedback and look forward to your next visit.David RomanGeneral Manager
For the most part, was great for the 1 night. Details stated room to be sound proof but definitely was not. I could hear the upstairs guests quite clearly in their bedroom. Restaurant was not available for the stay. Breakfast was decent.Check in and check out was a breeze. Would stay again.
KaydiAnn
Response from General Manager on Apr 26, 2024
Dear KaydiAnn, Thank you for sharing your experience at Hyatt House White Plains. We are delighted you found check-in and check-out smooth and enjoyed our breakfast. We apologize for any noise disturbance; your comfort is our priority. We will share your feedback to ensure a more peaceful stay next time. We appreciate your feedback and look forward to welcoming you back for another great stay.David RomanGeneral Manager
10/10 Excellent
Annie
Apr 22, 2024
Annie
Stayed 2 nights in Apr 2024
Response from General Manager on May 13, 2024
Dear Annie, Thank you for such a generous review of Hyatt House White Plains. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. Your satisfaction is important to us; therefore, we are pleased to have met your expectations. We hope to see you again soon!David RomanGeneral Manager
Dear Priscila, Thank you for choosing Hyatt House White Plains. We are dedicated to providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.David RomanGeneral Manager
The staff is always top notch
I have been staying at this property for years multiple times a year never once have I had even the slightest inconvenience.
Anthony
Stayed 1 night in Apr 2024
Response from General Manager on Apr 14, 2024
Dear Anthony, Thank you for your loyal patronage and glowing review of Hyatt House White Plains! We're delighted to hear that you consistently enjoy our exceptional services and seamless stays. Your continued support means the world to us, and we can't wait to welcome you back for many more years of excellent hospitality!David RomanGeneral Manager
6/10 Okay
Zachary
Apr 9, 2024
Zachary
Stayed 1 night in Apr 2024
Response from General Manager on Apr 30, 2024
Dear Zachary, Thank you for reviewing our hotel. We are glad that you enjoyed your overall visit. However, we want to exceed each of your expectations every time you stay with us, so please accept our apologies if there were any concerns you had during your visit. Thank you again for choosing us, and we hope to have the pleasure of welcoming you back to our hotel in the future.David RomanGeneral Manager
10/10 Excellent
Matt
Apr 8, 2024
Matt
Stayed 1 night in Apr 2024
Response from General Manager on Apr 29, 2024
Dear Matt, Thank you for being our guest and for the high rating! It is lovely to learn how much you enjoyed your time at Hyatt House White Plains and that we exceeded your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.David RomanGeneral Manager
Dear Vincenzo, We're thrilled to see your great rating! Your satisfaction is important to us, and we are glad you enjoyed your stay at the Hyatt House White Plains. It is nice to see this type of recognition for our staff, and we will surely share this lovely feedback with them. We look forward to hosting you again soon for another great experience. Have a wonderful day!David RomanGeneral Manager
I never stayed here i made the reservation by mistake and contacted them with in 5 minutes of making the reservation and they refused to give me refund this is this is unacceptable behavior for business
Roman
Stayed 1 night in Apr 2024
Response from Anna-kay R on Apr 9, 2024
Thank you for ypur review. We will contact you directly
10/10 Excellent
Nicole
Apr 5, 2024
Liked: Property conditions & facilities
Nicole
Stayed 1 night in Apr 2024
Response from General Manager on Apr 6, 2024
Dear Nicole, On behalf of our Hyatt House White Plains team, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you and hope to remain your hotel of choice whenever you return to the city.David RomanGeneral Manager
All the staff are wonderful - it was perfect for our needs for this trip.
Susana
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 5, 2024
Dear Susana, It is a pleasure to learn that you enjoyed your stay and had memorable encounters with our staff. We are delighted you enjoyed your time at the Hyatt House White Plains. We strive to provide each guest with an exceptional visit; therefore, knowing we exceeded your expectations is lovely. We hope you will return whenever your travels bring you to the city.David RomanGeneral Manager
Just down the street from Wegmans. We stayed three nights and they never serviced the room. They told us that was policy? Had to request towels, garbage and recycling containers overflowing in the room. What are you paying for if not a clean and comfortable room? Breakfast was good, coffee was really good.
Dennis
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 4, 2024
Dear Dennis, Being so close to Wegmans is a wonderful asset, and we are glad this enhanced your visit. We always want to exceed our guests' expectations; therefore, we are disappointed with the concerns about the housekeeping and any other oversights during your time with us. We will review your comments with our team to ensure we are well-poised to serve you in the future. We're thrilled to hear you enjoyed our breakfast! It's our goal to offer a satisfying start to the day with a selection of fresh, tasty options. Thank you for your review. We hope to see you soon! David RomanGeneral Manager
Dear Alberto, Thank you for the great review! It is always exciting to know that we exceeded our guest's expectations; we are glad you thoroughly enjoyed your stay. It was a pleasure hosting you at Hyatt House White Plains, and we hope to see you again soon. David RomanGeneral Manager
10/10 Excellent
Mia
Travelled with family and small children, Travelled with pets
We are a family of 5 with two dogs. The hotel is clean and conveniently located next to Wegmans so we could get food. We were here for 5 nights. No complaints but some things to be aware of. beds are full size not queen as indicated in the room description. No room service or restaurant on site. There is a bar but only serves food Monday-Wednesday. They don’t clean rooms daily only every 3 days. You can put garbage outside room and they will take it and will bring clean towels by request.
Mia
Stayed 5 nights in Mar 2024
Response from Anna-Kay R on Mar 26, 2024
Thank you Mia for your 5-star review. We appreciate you staying with us and cannot wait to have you back! Thank you!
10/10 Excellent
Alan
Mar 18, 2024
Liked: Cleanliness
Alan
Stayed 2 nights in Mar 2024
Response from Anna-kay R on Mar 19, 2024
Thank you Alan for your 5-star review. We appreciate you staying with us. We cannot wait to have you back!
Dear Amy, Thank you for taking the time to share that your stay at Hyatt House White Plains was perfect in every way! We appreciate your fantastic feedback and hope we will be your home whenever you are in the area!David RomanGeneral Manager
Convenient to HPN airport and The Capitol Theater. Also easy to drive to w ample parking. Stff was very nice. Rooms clean and well equipped. Did not like the quality of my hamburger
Amy
Stayed 1 night in Mar 2024
Response from Anna-kay R on Mar 12, 2024
Thank you Amy for your review. We appreciate you staying with us and cannot wait to have you back.
The property was easy to find, seamless check-in, clean and quiet. Perfect for a weekend getaway.
Chavonne
Stayed 1 night in Mar 2024
Response from Anna-kay R on Mar 12, 2024
Thank you Chavonne for your 5-star review. We appreciate you staying with is and cannot wait to have you back with us.
8/10 Good
Jacob, Leauge City
Mar 10, 2024
Jacob
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 31, 2024
Dear Jacob, We appreciate you leaving your generous rating regarding your recent visit to Hyatt House White Plains. Your feedback is essential to us. It is a pleasure to know you enjoyed all we offer. We appreciate your patronage and hope that we will host you again in the future. David RomanGeneral Manager
While a little sterile looking, the hotel is immaculate and everything was above average. Comfy bed, excellent breakfast, and was a great location for our needs.
Michael
Stayed 1 night in Feb 2024
Response from Anna-kay on Feb 24, 2024
Michael thank you for your 5-star review. We appreciate you staying with us and cannot wait to have you back
2/10 Terrible
Aureel
Feb 23, 2024
Disliked: Cleanliness, staff & service
Aureel
Stayed 1 night in Feb 2024
Response from Anna-k on Feb 24, 2024
We will addressed directly
8/10 Good
Jeffrey
Feb 22, 2024
Jeffrey
Stayed 1 night in Feb 2024
Response from Anna-kay R on Mar 20, 2024
Thank you Jeffrey for your 4-star review. We appreciate you staying with us and cannot wait to have you back