White Oak Pond Tours and Activities

Our initial room was bad. They rented us a suite knowing the pull out couch was broken. They stated nothing else was available. They offered is a room with 1 bed or 2. My response was I rented a room with 3 beds. They offered 2 cots bit then we realized they wouldn’t fit in the room. They said they would do something in the morning. I was staying there for my mother’s celebration of life. I told the clerk that on the day of my mother’s service I definitely wanted to be messing with hotel rooms. The next morning, at 8am when we came down for breakfast, the clerk informed us the suite next door to ours was open so we can switch rooms. That early? Was it actually ready the night before? The second room was ok and everything worked. When I checked out they just hit a button, don’t let you see anything and says ‘ you’ll receive your receipt in your email’, no thank you I want to see what I am being charged. I got $25 discount for my troubles because that was the only note on my transaction. I wasn’t impressed but nothing I could do. About 1/2 hr later I did receive a call from the hotel that they were giving me a $100 credit. To which I really appreciate. They did what they could to improve my experience.