Desk, iron/ironing board, free cribs/infant beds, free WiFi

Reviews of Quality Suites Whitby

2.5 out of 5
Quality Suites Whitby
1700 Champlain Ave, Whitby, ON

Reviews

7.8

Good

Rating 10 - Excellent. 411 out of 1003 reviews" "
Rating 8 - Good. 291 out of 1003 reviews" "
Rating 6 - Okay. 134 out of 1003 reviews" "
Rating 4 - Poor. 106 out of 1003 reviews" "
Rating 2 - Terrible. 61 out of 1003 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Brad

Disliked: Cleanliness, staff & service, property conditions & facilities
Not happy with this establishment. Will never stay here in the future
Stayed 1 night in May 2024

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks
Stayed 1 night in May 2024
Response from Carlyn on May 23, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Carlyn So ChanQuality Suites

8/10 Good

Mahima

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.
Stayed 2 nights in May 2024
Response from Carlyn on May 23, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Carlyn So ChanQuality Suites

10/10 Excellent

Cherise

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Carlyn on May 23, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Carlyn So ChanQuality Suites

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nicely laid out, but had a noisy air conditioning unit in rhe ceiling of the room. Other than that pleasant room.
Stayed 1 night in May 2024
Response from Carlyn on May 23, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Carlyn So ChanQuality Suites

10/10 Excellent

Gord

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Carlyn on May 23, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Carlyn So ChanQuality Suites

10/10 Excellent

Sylvie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to highway and good price
Stayed 1 night in May 2024
Response from Carlyn on May 23, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Carlyn So ChanQuality Suites

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I feel this property deserves more than a 2 star rating
Stayed 1 night in May 2024
Response from Carlyn on May 23, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Carlyn So ChanQuality Suites

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and it was quiet.
Stayed 1 night in May 2024
Response from Vik on May 16, 2024
Thank you so much for your positive review! We are delighted to hear that you had an enjoyable stay with us. Your kind words about our hotel and staff are truly appreciated.We strive to provide exceptional service and a comfortable environment for all our guests, and it’s wonderful to know we met your expectations. We look forward to welcoming you back on your next visit!Best Regards,Vik VermaGeneral Manager

10/10 Excellent

Rosemarie

Travelled with pets
Liked: Amenities
I enjoyed the sound of the highway traffic. It provided great white noice which helped me sleep.
Stayed 2 nights in May 2024
Response from Vik on May 16, 2024
Thank you so much for your positive review! We are delighted to hear that you had an enjoyable stay with us. Your kind words about our hotel and staff are truly appreciated.We strive to provide exceptional service and a comfortable environment for all our guests, and it’s wonderful to know we met your expectations. We look forward to welcoming you back on your next visit!Best Regards,Vik VermaGeneral Manager

8/10 Good

Katie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from vik on May 14, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites. We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Vik VermaGeneral ManagerQuality Suites

10/10 Excellent

Sky

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 1 night in May 2024
Response from vik on May 7, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites.We sincerely appreciate and value your feedback as a Choice Privileges Diamond member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Vik VermaGeneral ManagerQuality Suites

6/10 Okay

Andrew

Travelled with partner
Disliked: Cleanliness
The bathroom in the room was not in great condition. Beds were comfortable. Food was good at breakfast. Front desk staff was not attentive or available when needed
Stayed 1 night in May 2024
Response from Vik on May 5, 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you found the beds comfortable and enjoyed the breakfast offerings. However, we apologize for any inconvenience caused by the condition of the bathroom and the lack of attentiveness from our front desk staff.Ensuring our guests' comfort and satisfaction is our top priority, and we take your comments seriously. Rest assured, we'll address the issues with the bathroom and work to improve the availability and attentiveness of our front desk staff to better assist our guests' needs.Your feedback is greatly appreciated, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Best Reagrds,Vik VermaGeneral Manager

2/10 Terrible

Delwar

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
House phone was not working, furniture was worn out, not clean, AC temp was locked! Could not change to our comfort level. I think it is totally intentional. Never going to stay at this place again! Front desk staffs knew this but it upto the managementro rectify the issues.
Stayed 1 night in May 2024
Response from Vik on May 5, 2024
We're truly sorry to hear about the numerous issues you encountered during your stay. Your experience falls short of the high standards we strive to maintain for our guests. We sincerely apologize for the inconvenience caused by the non-functioning house phone, worn-out furniture, cleanliness concerns, and the inability to adjust the AC temperature to your comfort level.Your feedback is invaluable to us, and we will immediately address these issues with our management team to ensure that necessary improvements are made. Please know that your comfort and satisfaction are our top priorities, and we deeply regret that we failed to meet your expectations on this occasion.We understand your decision not to stay with us again, but we hope you might reconsider in the future, as we are committed to providing a superior guest experience. Thank you for bringing these matters to our attention, and we apologize once again for any inconvenience caused.Best Reagrds,Vik VermaGeneral Manager

4/10 Poor

Anna Rita

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from vik on May 5, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Vik VermaGeneral ManagerQuality Suites

6/10 Okay

Andrea-Rose

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from vik on May 5, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites. We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Vik VermaGeneral ManagerQuality Suites

6/10 Okay

Debbie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The room was clean But as soon as you have food out there with ants everywhere!!! I felt the price of the room was overrated lol
Stayed 2 nights in Apr 2024
Response from Vik on May 5, 2024
We appreciate you taking the time to share your feedback with us. We're glad to hear that you found the room clean, but we're truly sorry for the inconvenience caused by the presence of ants. Ensuring a comfortable and pest-free environment is of utmost importance to us, and we will address this issue with our housekeeping and pest control teams to prevent such occurrences in the future.Regarding the price of the room, we strive to offer competitive rates while providing excellent service and amenities. We understand your concerns and will take your feedback into consideration for future pricing evaluations.Once again, we apologize for any inconvenience caused during your stay. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.Best Regards,Vik VermaGeneral Manager

4/10 Poor

Dylan

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from vik on May 5, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites. We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Vik VermaGeneral ManagerQuality Suites

4/10 Poor

Debbie

Travelled with family
Requested a ground floor but they gave it away. Put on the 3rd floor. T.V. Didn’t work. Next day we were told the elevator didn’t work. Came back after lunch and we were moved to first floor. T.V didn’t work either. Breakfast was the worst.
Stayed 2 nights in Apr 2024
Response from Vik on May 5, 2024
We sincerely apologize for the inconvenience and frustration you experienced during your stay. It's disheartening to hear about the issues you encountered with your room assignment, the malfunctioning TV, and the breakfast experience.Ensuring that our guests are comfortable and provided with the amenities they expect is our top priority, and we regret that we fell short in meeting your expectations in these areas. Rest assured, we will investigate these issues thoroughly and take appropriate measures to prevent similar incidents from occurring in the future.We understand your disappointment, and we truly appreciate your patience and understanding. Please know that your feedback is invaluable to us, and we will use it to improve our services and enhance the overall guest experience.We hope you will consider giving us another opportunity to provide you with the exceptional stay you deserve. If you choose to stay with us again, please don't hesitate to reach out to our staff directly so that we can ensure your next experience is nothing short of excellent. Thank you for bringing these matters to our attention.Best Regards,Vik VermaGeneral Manager

10/10 Excellent

Annamae

Stayed 1 night in Apr 2024
Response from vik on May 16, 2024
Thank you so much for your positive review! We are delighted to hear that you had an enjoyable stay with us. Your kind words about our hotel and staff are truly appreciated.We strive to provide exceptional service and a comfortable environment for all our guests, and it’s wonderful to know we met your expectations. We look forward to welcoming you back on your next visit!Best Regards,Vik VermaGeneral Manager

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from VIK on Apr 25, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Vik VermaGeneral ManagerQuality Suites

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pet friendly
Stayed 1 night in Apr 2024
Response from VIK on Apr 25, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Vik VermaGeneral ManagerQuality Suites

10/10 Excellent

Heather

Stayed 1 night in Apr 2024
Response from vik on May 14, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites. We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Vik VermaGeneral ManagerQuality Suites

8/10 Good

Di

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy and accessible check-in. Staff was courteous. Room was very spacious and amenable. Liked the fact that the bedroom could be closed off from main area and could also access the bathroom directly.
Stayed 1 night in Apr 2024
Response from VIK on Apr 20, 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Quality Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Vik VermaGeneral ManagerQuality Suites

4/10 Poor

MOHAMMAD HARIS

Disliked: Cleanliness, staff & service, property conditions & facilities
Place needs major renos
Stayed 1 night in Apr 2024

2/10 Terrible

Harold

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
policy to accept credit card only for incidentals is very inconvenient when card doesn't work, would not accept cash or debit
Stayed 3 nights in Apr 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues with this hotel.
Stayed 1 night in Apr 2024
Response from Vik on Apr 19, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Vik VermaGeneral ManagerQuality Suites

8/10 Good

Eric

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to highway so it is noisy.
Stayed 1 night in Apr 2024
Response from Vik on Apr 19, 2024
We apologize for any inconvenience you experienced due to the noise from the nearby highway during your stay. We understand that a peaceful environment is essential for a comfortable stay, and we regret falling short of your expectations in this regard.Please know that guest comfort is our top priority, and we will explore potential solutions to mitigate noise disturbances for future guests. We appreciate your feedback, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. If there's anything else we can do to assist you, please don't hesitate to reach out to us directly.Best Regards,Vik VermaGeneral Manager

10/10 Excellent

puff

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nothing to say
Stayed 1 night in Apr 2024
Response from VIK on Apr 20, 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Quality Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Vik VermaGeneral ManagerQuality Suites

10/10 Excellent

Murielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything, the staff was great.
Stayed 2 nights in Apr 2024
Response from Vik on Apr 19, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Vik VermaGeneral ManagerQuality Suites

4/10 Poor

Dale

Stayed 1 night in Apr 2024
Response from Vik on Apr 19, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future. Sincerely, Vik VermaGeneral ManagerQuality Suites

4/10 Poor

LINDA

Business traveller, Travelled with group
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
the checking in was good. then that night the front door was broken the elevator wasn't working. the hallway stunk, one of the male maids stunk to high heavens, the glass windows inside the rooms were disgustedly filthy. I don't even think the carpet floors were vacuumed. The bath tub dripped and something plastic propped under the drain of the tub
Stayed 2 nights in Apr 2024
Response from Vik on Apr 19, 2024
We're truly sorry to hear about the multiple issues you encountered during your stay. Your comfort and satisfaction are our top priorities, and we sincerely apologize for falling short of your expectations.The problems you described are unacceptable, and we take them very seriously. We will immediately address the issues with the front door, elevator, hallway odor, cleanliness of the rooms, and the maintenance concerns you mentioned, including the bathtub and the plastic propped under the drain.Ensuring that our facilities are in proper working condition and maintaining high standards of cleanliness are fundamental aspects of our commitment to providing a pleasant stay for our guests. We apologize for any inconvenience or discomfort these issues may have caused you, and we appreciate your understanding.If there's anything else we can do to make amends or if you have any further concerns, please don't hesitate to contact us directly. We value your feedback and hope to have the opportunity to regain your trust in the future.Best Regards,Vik VermaGeneral Manager

8/10 Good

Sylvie

Liked: Cleanliness, staff & service
We are people with limited mobility doing stairs and the elevator was broken and we were on the 3rd level ..very hard bringing our luggage down three flights of stairs...not happy at all about that ...
Stayed 1 night in Apr 2024
Response from Vik on Apr 19, 2024
We sincerely apologize for the inconvenience you experienced during your stay due to the broken elevator. We understand the challenges it must have posed, especially for guests with limited mobility. Ensuring a comfortable and convenient stay for all our guests is our utmost priority, and we regret falling short of your expectations in this regard.Your feedback is invaluable to us, and we will take immediate steps to address the elevator issue to prevent similar situations in the future. Additionally, we will explore alternative solutions to assist guests with limited mobility in accessing upper floors during maintenance or unforeseen circumstances.We deeply regret any inconvenience or discomfort this may have caused you, and we appreciate your understanding. If there's anything else we can do to assist you or if you have any further feedback to share, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future.Best Regards,Vik VermaGeneral Manager

6/10 Okay

Geoffrey

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room was clean and spacious, but the property is in desperate need of an upgrade: gym shower controls in the bathroom, poor TV service, broken handles on fire doors, squeaky beds, harsh cleaning smell in the rooms. Front desk was seriously understaffed upon arrival, as well. Not a cheap hotel, Quality needs to invest in its upkeep and staffing or charge discount rates.
Stayed 2 nights in Apr 2024
Response from Vik on Apr 19, 2024
Thank you for sharing your detailed feedback about your recent stay with us. We're glad to hear that you found your room clean and spacious, but we sincerely apologize for the issues you encountered with the property.We understand your concerns about the need for upgrades, and we apologize for any inconvenience caused by the gym shower controls in the bathroom and other maintenance issues such as broken handles on fire doors, squeaky beds, and a harsh cleaning smell in the rooms. Ensuring that our facilities are in top condition is a priority, and we will address these issues promptly to improve the overall guest experience.We apologize for any inconvenience caused by poor TV service and the front desk being understaffed upon your arrival. Providing efficient and attentive service is important to us, and we will address these concerns with our team to ensure that similar situations are avoided in the future.Your feedback about the need for investment in upkeep and staffing is well noted, and we appreciate your suggestions. We are committed to providing a comfortable and enjoyable stay for all our guests, and we will use your feedback to guide our efforts in improving our property.We sincerely appreciate your feedback as it helps us identify areas for improvement. If there's anything else we can do to make amends or if you have any further concerns, please don't hesitate to contact us directly. We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best Regards,Vik VermaGeneral Manager

6/10 Okay

Ahmed

Business traveller
Disliked: Staff & service, property conditions & facilities
The air conditioning was not working. The window was leaking when it rained hard. The housekeeping policy was not explained at check in. When I requested a copy of a bill that shows that the security deposit was cancelled it was not provided. The front desk staff seemed untrained and not very hospitable.
Stayed 2 nights in Apr 2024
Response from Vik on Apr 19, 2024
We're truly sorry to hear about the multiple issues you encountered during your stay. Your comfort and satisfaction are our top priorities, and we sincerely apologize for falling short of your expectations.Regarding the air conditioning and window leakage, we apologize for any inconvenience this may have caused. Ensuring that all our facilities are in proper working condition is essential, and we will address these issues promptly to prevent any future occurrences.We regret that our housekeeping policy was not explained to you at check-in. Clear communication is key to ensuring a smooth and enjoyable stay, and we apologize for any confusion or inconvenience this oversight may have caused.Furthermore, we apologize for the inconvenience of not receiving a copy of the bill showing the cancellation of the security deposit upon request. We understand the importance of providing timely and accurate documentation, and we will address this issue with our team to ensure it doesn't happen again.Your feedback about the front desk staff is concerning, and we apologize for any lack of professionalism or hospitality you experienced. We will address this with our team and provide additional training as needed to ensure that all guests receive the high level of service they deserve.We sincerely appreciate your feedback as it helps us identify areas for improvement. If there's anything else we can do to make amends or if you have any further concerns, please don't hesitate to contact us directly. We value your feedback and hope to have the opportunity to regain your trust in the future.Best Regards,Vik VermaGeneral Manager

8/10 Good

Wayne

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from vik on Apr 19, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Vik VermaGeneral ManagerQuality Suites

6/10 Okay

William

Travelled with partner
Liked: Cleanliness, staff & service
Building is tired and well used.
Stayed 1 night in Apr 2024
Response from Vik on Apr 19, 2024
We appreciate you sharing your thoughts on our property. Your feedback is valuable to us as we continuously strive to enhance our guests' experience. We understand your concerns about the condition of the building, and we apologize if it fell short of your expectations.Please be assured that we take your feedback seriously and are committed to addressing any areas that need improvement. Our team is dedicated to providing comfortable and enjoyable stays for all our guests, and we will use your comments to guide our efforts in maintaining and upgrading our facilities.Thank you for bringing this to our attention, and if there's anything specific you would like to discuss or if you have any further feedback, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Best Regards,Vik VermaGeneral Manager

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Vik on Apr 19, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Vik VermaGeneral ManagerQuality Suites

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Good location with lots of restaurants and things to do for our hockey tourney. The hotel is old and although there was some superficial renos the bed was old and the pull out sofa very uncomfortable. Staff was nice but one of our tvs was out of service almost the entire time of our visit. We paid extra for a room with efficiencies but the only thing it had (in addition to the cheaper suite with fridge and microwave) was a small sink. No oven or stove. Wasn’t worth the extra $20 per night. One positive was the little makeup desk with outlet. Great place to dry your hair and do your makeup.
Stayed 2 nights in Apr 2024
Response from Vik on Apr 19, 2024
Thank you for taking the time to share your feedback about your recent stay with us. We're glad to hear that you appreciated our hotel's convenient location near restaurants and attractions during your hockey tournament visit. However, we're sorry to hear that some aspects of your stay did not meet your expectations.We apologize for any discomfort you experienced with the bed and pull-out sofa. Guest comfort is important to us, and we regret any inconvenience this may have caused. Your comments regarding the TV outage will be addressed with our maintenance team to ensure such issues are resolved promptly in the future.Regarding the room amenities, we apologize for any confusion or disappointment regarding the "efficiencies" advertised. We appreciate your feedback, and we will review our room descriptions to ensure accuracy. We're glad to hear that you found the makeup desk with an outlet to be a positive feature.Your feedback is invaluable to us as we strive to improve our guest experience. If there's anything else we can do to assist you or if you have any further feedback to share, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best Regards,Vik VermaGeneral Manager

10/10 Excellent

tishana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from vik on Apr 7, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Vik VermaGeneral ManagerQuality Suites

10/10 Excellent

Heather

Stayed 1 night in Mar 2024
Response from Vik on Apr 19, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Vik VermaGeneral ManagerQuality Suites

8/10 Good

Jean-Yves

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Vik Verma on Apr 1, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Vik VermaGeneral ManagerQuality Suites

4/10 Poor

Robyn

Travelled with family, Business traveller
Liked: Staff & service
We arrived late to the hotel and when we entered our room, the non-smoking room had a strong smell of stale smoke. It was definitely not a non-smoking room. The room was also cold. Because it was so late, I did not bother to follow up with the front desk. However, it was not comfortable. The next day, I asked about the heat before leaving the hotel. The front desk said it was a breaker that they had to flip. When I returned to the room later that evening, the room was still cold. I went back to the front desk and was again told it was a breaker they had to flip. I went back to the room and eventually the room started to warm up, however, it did take a long time. The door between the bedroom and bathroom did not close properly. The toilet paper holder was broken.
Stayed 2 nights in Mar 2024
Response from Vik on Apr 1, 2024
Thank you for sharing your experience with us, and please accept our sincere apologies for the inconveniences you encountered during your stay. We deeply regret that your room did not meet the standards we strive to maintain for all our guests.We apologize for the strong smell of stale smoke in your non-smoking room. This is certainly not acceptable, and we will investigate the matter to ensure that our cleaning procedures are followed rigorously to prevent such occurrences in the future.Regarding the issue with the room temperature, we apologize for the inconvenience caused by the heating problem. It's disappointing to hear that despite our attempts to rectify the situation, the room remained cold for an extended period. We will work with our maintenance team to address this issue promptly and prevent it from happening again.We also apologize for the maintenance issues you encountered with the door between the bedroom and bathroom, as well as the broken toilet paper holder. We will ensure that these issues are addressed immediately to ensure the comfort and convenience of our guests.Your feedback is invaluable to us as we continuously strive to improve our services and enhance the guest experience. We hope you will consider giving us another opportunity to exceed your expectations on your next visit. If there is anything further we can do to make amends or if you have any additional feedback, please do not hesitate to reach out to us directly. Thank you for bringing these matters to our attention.Sincerely,Vik VermaGeneral Manager

10/10 Excellent

Jean-Yves

Stayed 1 night in Mar 2024
Response from VIk on Apr 19, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Vik VermaGeneral ManagerQuality Suites

10/10 Excellent

Luis

Stayed 1 night in Mar 2024
Response from vik on Apr 19, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Vik VermaGeneral ManagerQuality Suites

4/10 Poor

Tim

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There was no heat and room didn't get above 17 C. They did not have an extra space heater so they gave us extra blankets. Very disappointed.
Stayed 1 night in Mar 2024
Response from Vik on Apr 1, 2024
Thank you for bringing this to our attention and sharing your feedback with us. We sincerely apologize for the inconvenience and discomfort you experienced during your stay due to the lack of heat in your room.Ensuring our guests' comfort is of utmost importance to us, and we regret that we were unable to provide you with a satisfactory solution to address the temperature issue. We understand how crucial it is to maintain a comfortable room temperature, especially during colder months, and we apologize for falling short in this regard.We appreciate your understanding in accepting the extra blankets provided as an alternative solution. However, we recognize that this was not the ideal resolution, and we will take your feedback into consideration to improve our response to similar situations in the future.Your satisfaction is our priority, and we are committed to making the necessary improvements to prevent such occurrences from happening again. Should you choose to stay with us again, please do not hesitate to reach out to our front desk team immediately if you encounter any issues. We are here to ensure that your next stay with us is comfortable and enjoyable.Once again, we apologize for the inconvenience, and we appreciate your understanding and patience. Thank you for bringing this matter to our attention.Sincerely,Vik VermaGeneral Manager

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Vik on Apr 1, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Vik VermaGeneral ManagerQuality Suites

8/10 Good

Robert

Liked: Cleanliness, staff & service
spacious rooms but cold (room temp 20C maximum
Stayed 1 night in Mar 2024
Response from Vik on Apr 1, 2024
Thank you for sharing your feedback with us. We're glad to hear that you found our rooms spacious, but we apologize for any discomfort you experienced due to the temperature not meeting your expectations.We strive to provide a comfortable environment for all our guests, and we regret that the room temperature did not meet your needs during your stay. We will certainly look into this matter to ensure that our heating systems are functioning properly and that our guests have the ability to adjust the temperature to their comfort level.Your feedback is valuable to us as we continuously work to improve our guests' experiences. Should you choose to stay with us again, please don't hesitate to reach out to our front desk team if you encounter any issues with the room temperature. We appreciate your understanding and hope to have the opportunity to welcome you back for a more comfortable stay in the future. Thank you for bringing this matter to our attention. Sincerely, Vik VermaGeneral ManagerQuality Suites

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Front desk staff could be more friendly
Stayed 1 night in Mar 2024
Response from Vik on Apr 7, 2024
Thank you for taking the time to share your feedback with us. We appreciate your honesty and we're sorry to hear that you felt our front desk staff could have been more friendly during your stay. Providing exceptional service and a warm welcome to our guests is a top priority for us, and we regret that we didn't meet your expectations in this regard.Please rest assured that we take your feedback seriously and will address this matter with our team to ensure that all of our guests receive the friendly and attentive service they deserve. We value your input as it helps us improve our standards and provide a better experience for future guests.We hope to have the opportunity to welcome you back in the future and demonstrate our commitment to providing excellent service.Best Regards,Vik VermaGeneral Manager

10/10 Excellent

Charmaine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Myself and family had a quiet moment and enjoyed our stay...everything was good..staff warmed and welcoming ...clean place with a good breakfast each morning...
Stayed 14 nights in Mar 2024
Response from Vik on Apr 1, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Vik VermaGeneral ManagerQuality Suites