Desk, laptop workspace, blackout drapes, iron/ironing board

Reviews of Red Roof Inn PLUS+ Long Island - Garden City

2.5 out of 5
Red Roof Inn PLUS+ Long Island - Garden City
699 Dibblee Drive, Westbury, NY

Reviews

6.8
Rating 10 - Excellent. 328 out of 1002 reviews" "
Rating 8 - Good. 209 out of 1002 reviews" "
Rating 6 - Okay. 170 out of 1002 reviews" "
Rating 4 - Poor. 110 out of 1002 reviews" "
Rating 2 - Terrible. 185 out of 1002 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Zoland

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

George

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Driving up to this hotel it looks like your typical 2 star hotel. Once you get past the doors it is poorly maintained and dark. By far the worst in cleanliness I have ever seen. Counted up to 4 handprints in various parts of the room. The bath tub did not drain properly. Hairs found everywhere. Couldn’t wait to leave first thing in the morning. Also paid $400 for the night because it was our last option, highway robbery. High demand on the particular night of our stay does not justify the room rate. Stay far away.
Stayed 1 night in May 2024
Response from OnielRediresponse Specialist on May 20, 2024
Thank you George, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Long Island - Garden City. You indicated that you weren't satisfied with our hotel's appearance and the cleanliness of the room you were assigned. Know that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction. Thank you for sharing your concerns.Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Excellent

Jaspreet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location peacefull nice staf verry nice rooms very clean I like thanks Red roof
Stayed 1 night in May 2024
Response from Adraine Rediresponse Specialist on May 19, 2024
Dear Jaspreet, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the nice location, the nice staff and the clean rooms. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,AdraineRed Roof Management Rediresponse Specialist

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service
We were on the 5th floor in a corner room which made it more quiet. The room was clean enough. The shower pressure was good.
Stayed 1 night in May 2024
Response from Chirell RediResponse Specialist on May 20, 2024
Dear Susan,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Long Island - Garden City. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our clean room, quiet location and good shower pressure. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

10/10 Excellent

Allans

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Adraine Rediresponse Specialist on May 19, 2024
Hello Allans, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

6/10 Okay

Shawn, Hauppauge

Ok place
Stayed 1 night in May 2024
Response from Olivia RediResponse Specialist on May 18, 2024
Hello Shawn, Thank you for telling us about your stay at the Red Roof Inn PLUS+ Long Island - Garden City. I am glad that you were pleased with our hotel. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience, we look forward to your next stay at Red Roof. Sincerely,OliviaRed Roof ManagementRediResponse Specialist

4/10 Poor

Joseph

Travelled with family
Things didn't work right
Stayed 2 nights in May 2024
Response from Sharma RediResponse Specialist on May 16, 2024
Thank you for taking a moment to leave a review, Joseph. The staff and I at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY were disappointed to see your 2/5 score. You indicated that thing did not work right in your room. It is our goal to provide a comfortable stay for all our guests, so I am sorry to hear this was not achieved with you. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Very truly yours, Sharma Red Roof Management RediResponse Specialist

6/10 Okay

Kenia

Stayed 1 night in May 2024
Response from Olivia RediResponse Specialist on May 17, 2024
Hello Kenia, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Long Island - Garden City and I are saddened to see your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

6/10 Okay

Thamar

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Dirty elevators and rooms.
Stayed 1 night in May 2024
Response from Sharma RediResponse Specialist on May 16, 2024
Thank you for taking a moment to leave a review, Thamar. The staff and I at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY appreciate your 3/5 score. However, you indicated that the cleanliness of the elevators and rooms dampened your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry this was not achieved with you.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist

6/10 Okay

Adafih

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from Sharma RediResponse Specialist on May 12, 2024
Hello Adafih, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

10/10 Excellent

Newylnd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sharma RediResponse Specialist on May 12, 2024
Hello Newylnd, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ LONG ISLAND - GARDEN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

4/10 Poor

John

Disliked: Cleanliness, property conditions & facilities
Bad
Response from Adraine Rediresponse Specialist on May 11, 2024
Hello John, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY and I appreciate your 2/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what was bad during your experience. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

8/10 Good

Tanya

Stayed 1 night in May 2024
Response from Sharma RediResponse Specialist on May 9, 2024
Hello Tanya, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

2/10 Terrible

Roberta

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Dannielle Rediresponse Specialist on May 8, 2024
Hello Roberta, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Excellent

Natasha, Laurelton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So convenient. Quiet & very clean
Stayed 1 night in May 2024
Response from Dannielle Rediresponse Specialist on May 5, 2024
Dear Natasha,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the convenient location and clean, quiet room. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 Good

Bibi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kerry-Lee RediResponse Specialist on May 4, 2024
Dear Bibi, We at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY are thrilled to have earned your almost perfect scoring of 4/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 Excellent

Jon

Stayed 3 nights in Apr 2024

6/10 Okay

Santanu

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property is clean and nice. Only issue was the bathroom. The bathtub in our room was slippery - our 8-yr old in fact slipped and fell. The front desk offered to change the room without providing any temporary solution like a slip resistant mat. It is a safety hazard.
Stayed 2 nights in Apr 2024
Response from Gabrielle RediResponse Specialist on Apr 28, 2024
Thank you for taking a moment to leave a review, Santanu. The staff and I at the Red Roof Inn PLUS+ Long Island - Garden City appreciate your 3/5 score following your stay. I am happy that you found our property to be clean and nice. However, you stated that the bathtub was very slippery, which was saddening to read. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

Raphael

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Gabrielle RediResponse Specialist on Apr 28, 2024
Thank you for taking a moment to leave a review, Raphael. The staff and I at the Red Roof Inn PLUS+ Long Island - Garden City appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely,GabrielleRed Roof Management RediResponse Specialist

8/10 Good

Erika, Spring

It served its purpose , it was cool
Stayed 2 nights in Apr 2024
Response from Kerry-Lee RediResponse Specialist on Apr 22, 2024
Dear Erika,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY.I was happy your stay served its purpose. Feedback from our guests is always welcome at Red Roof as we aim to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist

2/10 Terrible

Edward

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
It apparently, although it is technically in an exclusive area zip code wise , it is in an industrial type of area. A giant Lowe’s directly across from the lobby entrance. I can see why there is non refundable policy online booking. I would have left immediately when I approached the bulletproof glass enclosed front desk. I have opened a case against this hotel with their corporate office. I have pictures to evidence the deplorable conditions. Like all the graffiti that has been patch painted in the elevator. The clock in the room was still set an hour behind, obviously never changed for daylight savings time. We opened the refrigerator and the freezer was totally caked in frozen ice. Not a pleasant experience at all. I told them I will pursue this with everyone including the department of health.
Stayed 1 night in Apr 2024
Response from Oshane RediResponse Specialist on Apr 19, 2024
Dear Edward, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issues you mentioned. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

2/10 Terrible

kadian

Disliked: Amenities
The hotel contain bedbugs and told the staff didn’t get any form of attention or even check. I even took pictures.The bathroom was disgusting.
Stayed 3 nights in Apr 2024
Response from Oshane RediResponse Specialist on Apr 18, 2024
Dear Kadian, I appreciate you sharing your feedback following your stay at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY. I was saddened to read that your stay fell short of your expectations due to the insects you reported along with the condition of the bathroom you described. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Oshane Red Roof Management RediResponse Specialist

6/10 Okay

Ruby

Stayed 1 night in Apr 2024
Response from Dannielle Rediresponse Specialist on May 9, 2024
Hello Ruby, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Excellent

Irene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2024
Response from Oshane RediResponse Specialist on Apr 14, 2024
Dear Irene,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OshaneRed Roof ManagementRediResponse Specialist

10/10 Excellent

Jhonny

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience!
Stayed 1 night in Apr 2024
Response from Adraine Rediresponse Specialist on Apr 6, 2024
Dear Jhonny, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY. I am happy to read that you had a great experience at our hotel. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

8/10 Good

Sharita R

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Adraine Rediresponse Specialist on Apr 6, 2024
Hello Sharita, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 Excellent

Pema

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Toni-Ann RediResponse Specialist on Apr 4, 2024
Dear Pema,We're happy to know that you had a great stay with us at our RED ROOF PLUS+ LONG ISLAND - GARDEN CITY and that we achieved this level of service for you. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 Good

Aliaksandr

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Toni-Ann RediResponse Specialist on Apr 3, 2024
Dear Aliaksandr,Thank you for choosing to stay at our RED ROOF PLUS+ LONG ISLAND - GARDEN CITY. We're thrilled you had a good stay with us. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels to provide a 5-star experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 Good

Aliaksandr

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 3 nights in Mar 2024
Response from Toni-Ann RediResponse Specialist on Apr 3, 2024
Dear Aliaksandr,Thank you for choosing to stay at our RED ROOF PLUS+ LONG ISLAND - GARDEN CITY. We're thrilled you had a good stay with us. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels to provide a 5-star experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

4/10 Poor

KAREN

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place looks alot nicer online ... found the place needed a good paint job and a good clean. The elevator ... The room appeared clean but under the desk was dirty and that was just a huge turn off and all I ws doing was looking for a socket to plug in my computer. It was only one night so good enough!
Stayed 1 night in Mar 2024
Response from Adraine Rediresponse Specialist on Apr 1, 2024
Dear Karen,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY. We are disheartened to learn about the cleanliness issue you mentioned with the desk. We take this issue seriously and we will use your feedback to ensure our staff is providing the level of service our guests deserve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Excellent

Steven

Travelled with family
Liked: Property conditions & facilities
Clean and efficient
Stayed 1 night in Mar 2024
Response from Adraine Rediresponse Specialist on Apr 1, 2024
Dear Steven, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY. I am happy to read that you found our hotel to be clean and that your state was very efficient. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Excellent

kitem

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The quietness of the place and the professionalism of the staff
Stayed 1 night in Mar 2024
Response from Recordo, Rediresponse Specialist on Mar 29, 2024
Dear Kitem,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Long Island - Garden City. It's wonderful to see you were pleased with how quiet our property is and the professional service our staff extends. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

2/10 Terrible

michelet

Disliked: Cleanliness, staff & service, property conditions & facilities
Infested cwith roach $235. And roach crawling in the bathroom nasty I need a refund
Stayed 1 night in Mar 2024
Response from Recordo, Rediresponse Specialist on Mar 26, 2024
Hey Michelet,Red roof appreciate you sharing your feedback following your stay at the Red Roof Inn PLUS+ Long Island - Garden City. It's saddening to read that your stay fell short of your expectations due to the insects you stated you encountered. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please reach out to your original booking source to discuss the possibility of a refund.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Red Roof hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,RecordoRed Roof Management Rediresponse Specialist

2/10 Terrible

Juan

Travelled with partner
Staff isn’t helpful
Stayed 3 nights in Mar 2024
Response from Recordo, Rediresponse Specialist on Mar 26, 2024
Hello Juan,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Long Island - Garden City. Red Roof sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the poor service our staff extended.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

8/10 Good

Edwin

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Recordo, Rediresponse Specialist on Mar 26, 2024
Hello Edwin, Thank you for taking a moment out of your busy day to complete our survey. The staff at the Red Roof Inn PLUS+ Long Island - Garden City and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 Excellent

Niasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 1 night in Mar 2024
Response from Dannielle Rediresponse Specialist on Mar 22, 2024
Dear Niasha,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the comfortable stay you had. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

6/10 Okay

Yomaira

Disliked: Staff & service
The hotel could benefit from adding an USB charging box since today’s technology calls for it. The reception concierge customer service was very poor. No greeting and no intend to help.
Stayed 1 night in Mar 2024
Response from Dannielle Rediresponse Specialist on Mar 18, 2024
Dear Yomaira,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the lack of USB charging box and the unfriendly service received from the concierge. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank for your review. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Excellent

Carmen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it
Stayed 1 night in Mar 2024
Response from Dannielle Rediresponse Specialist on Mar 18, 2024
Dear Carmen,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 Good

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well when we arrived the tv control was broken front desk was notified so I didn’t get charge extra
Stayed 1 night in Mar 2024
Response from Dannielle Rediresponse Specialist on Mar 17, 2024
Dear Evelyn,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY. We are sorry about the issue you had with the tv control, however, we are happy that you made the staff aware of the issue. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,Dannielle Red Roof ManagementRediresponse Specialist

8/10 Good

LUZ

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Room wasn’t as pictured on line
Stayed 7 nights in Mar 2024
Response from Dannielle Rediresponse Specialist on Mar 17, 2024
Dear Luz,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the room not being as expected. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Excellent

Noor

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel in that area
Stayed 1 night in Mar 2024
Response from Olivia RediResponse Specialist on Mar 13, 2024
Thank you, Noor, for telling us about your stay at the Red Roof Inn PLUS+ Long Island - Garden City. I am glad you found our hotel to be the best in the area. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Davia

Liked: Cleanliness, staff & service, property conditions & facilities
It was wonderful
Stayed 1 night in Mar 2024
Response from Adraine Rediresponse Specialist on Mar 8, 2024
Hello Davia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY and I appreciate your 4/5 score following your stay. It is great to read that your stay was wonderful. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

8/10 Good

Cecilia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m a returned customer my favorite place to stay when I travel
Stayed 6 nights in Mar 2024
Response from Adraine Rediresponse Specialist on Mar 8, 2024
Hello Cecilia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ LONG ISLAND - GARDEN CITY and I appreciate your 4/5 score following your stay. It is great to read that you found our hotel to be your favorite place to stay. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

2/10 Terrible

Francisco

Liked: Staff & service
Disliked: Property conditions & facilities
The room looks really old not enough illumination. Tv and furniture olnd and scratched.....mattress feels old and outdated . No memory foam...
Stayed 1 night in Feb 2024
Response from Gabrielle RediResponse Specialist on Feb 25, 2024
Thank you for taking a moment to leave a review, Francisco. The staff and I at the Red Roof Inn PLUS+ Long Island - Garden City were disappointed to see your 1/5 score following your stay. You stated that the old mattress, the situation with the TV and the other listed issues hindered your stay. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience. Please know that we value you as our guest and appreciate your feedback.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Red Roof Management

4/10 Poor

Joseph

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel room looked nothing like the photos. The elevators were missing buttons and some were even popping out. There were carvings on the hotel elevator like you would see in a run-down public restroom. The ceilings were missing tiles and the rooms were dirty. Overall I’m super dissatisfied with the stay because it made me feel like I was in the housing project with the condition of it.
Stayed 2 nights in Feb 2024
Response from Gabrielle RediResponse Specialist on Feb 25, 2024
Dear Joseph,Thank you for your review following your stay at Red Roof Inn PLUS+ Long Island - Garden City. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You listed a few issues that dampened your experience, such as the dirty room, the missing elevator buttons and the ceiling tiles that were missing. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Red Roof Management

6/10 Okay

Derrick, Uniondale

Liked: Cleanliness
Space
Stayed 1 night in Feb 2024
Response from Tianna RediResponse Specialist on Feb 23, 2024
Dear Derrick, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Long Island - Garden City. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the spaciousness of the room. Red Roof hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. Sincerely,Red Roof Management

8/10 Good

Dennis

Stayed 1 night in Feb 2024
Response from Carla RediResponse Specialist on Mar 25, 2024
Hello Dennis, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Long Island - Garden City and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Make sure you book a room where shower and vanity are together
Stayed 3 nights in Feb 2024
Response from Tianna RediResponse Specialist on Feb 23, 2024
Dear Anthony, We appreciate your review following your recent experience at the Red Roof Inn PLUS+ Long Island - Garden City strive to provide our guests with all the comforts of home, so it's great to read that you were pleased with the convenience of our location. Positive guest feedback, like yours, is always an encouragement to all of our staff as Red Roof strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We can’t wait to see you under our roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price.Sincerely,Red Roof Management

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Tianna RediResponse Specialist on Feb 21, 2024
Hello Steven,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Long Island - Garden City and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff is friendly, check in was a breeze
Stayed 1 night in Feb 2024
Response from Tianna RediResponse Specialist on Feb 18, 2024
Hello Steven,Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn PLUS+ Long Island - Garden City. It's great to see you enjoyed your stay, resulting in a 10/10 score. It is so rewarding to read that you enjoyed the hassle free check in process you had. Red Roof's goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,Red Roof Management