Basic Triple Room | Interior
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Reviews of Tappan Zee Hotel

2 out of 5
Tappan Zee Hotel
110 N Route 303, West Nyack, NY

Reviews

6.2
Rating 10 - Excellent. 101 out of 501 reviews" "
Rating 8 - Good. 96 out of 501 reviews" "
Rating 6 - Okay. 116 out of 501 reviews" "
Rating 4 - Poor. 89 out of 501 reviews" "
Rating 2 - Terrible. 99 out of 501 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

5.8/10

Amenities

5.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Mabel

Liked: Staff & service
Disliked: Property conditions & facilities
I didn’t like the property.
Stayed 1 night in May 2024

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2023

10/10 Excellent

Ming Ming

Stayed 1 night in Dec 2023

8/10 Good

Angelina, Bronx

Good service, attended my needs 👍
Stayed 1 night in Dec 2023

8/10 Good

FERNANDO

Travelled with family
Liked: Staff & service
Stayed 1 night in Dec 2023

8/10 Good

Elmon

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023

8/10 Good

Angelina, Bronx

Liked: Cleanliness, staff & service
Great bed a plus, spacious room, clean bathroom a plus, TV a plus. Will return ✔️
Stayed 1 night in Oct 2023

10/10 Excellent

Ron

Stayed 1 night in Oct 2023

8/10 Good

Gail

Stayed 1 night in Oct 2023

10/10 Excellent

Mathilde

Travelled with partner
Liked: Property conditions & facilities
Nice and easy stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Nathan

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Mario

Travelled with family
Disliked: Amenities, property conditions & facilities
Not one place where to hang clothes. No wardrobe not even a hook on the wall. In the bathroom, nowhere to put the towels, the toothbrush or anything. We had to leave all clothes in the suitcases. The beds and pillows were extremely uncomfortable, lumpy, slept extremely bad and woke up with severe aches and pains. Can't understand why they keep it like that.
Stayed 3 nights in Oct 2023

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Leah

Business traveller
Liked: Staff & service
Convenient and efficient. In and out quickly
Stayed 1 night in Oct 2023
Response from The Team on Oct 16, 2023
Dear Leah,Thank you for sharing your feedback

4/10 Poor

Henk

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No wifi Bed sheets dirty
Stayed 1 night in Oct 2023
Response from The Team on Oct 16, 2023
Dear Henk,Sorry to hear that your stay did not meet as your expectations , we will be using your feedback to improve our services

10/10 Excellent

glenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the perfect weekend to stay and the manager he’s the best and friendly words can’t describe how caring and kind he’s is. The service was great too with the housekeeper by bringing me towels. Thanks again guys and i can’t wait to come back again, 🙏🙏☺️☺️☺️
Stayed 2 nights in Oct 2023
Response from The Team on Oct 21, 2023
Dear Glenda,Thank you for your feedback, we will be sharing your kind words with our team members ,looking forward to serve you on your next stay .Thank you

2/10 Terrible

Shiva

Disliked: Cleanliness, property conditions & facilities
No lights no tv
Stayed 1 night in Oct 2023
Response from The Team on Oct 21, 2023
Dear Shiva,Sorry to hear that our service did not meet as you have expected Thank you for your feedback

4/10 Poor

Matthew

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incomplete remodel job
Let me start with the good. There are industrial level handle bars in the bathroom, which could support the weight of even the most obese people. While it ruined the “design aesthetic” of the bathroom, I care more about safety than design. There was some sound from the street, but I always travel with a white noise maker so, despite an uncomfortable bed, I slept fine. Biggest problems: -The bed didn’t have a fitted sheet so the sheet kept coming off the bed. -The sink basin sat in a wood piece of furniture that had stains and looked like it was purchased in the 70s. -The hallways had a vibe that made one wonder how many gangsters had used this hotel to knock someone off. -Overall some effort had gone into remodeling the rooms, but the items not updated, cheap beds, and 70s themed bedding, and most of all bathroom, left the feeling the owner ran out of money, as opposed to was going for a Twin Peaks vibe. Instead it’s a Frankenstein 1/2 modern, 1/2 70s vibe. I selected the cheapest hotel because I needed a night before heading upstate. Pay the extra $50 and don’t come here.
Stayed 1 night in Oct 2023
Response from The Team on Oct 16, 2023
Dear Matthew,Sorry to hear that your stay was not pleasant ,we will be using your feedback to improve our service Thank you

4/10 Poor

John S

Stayed 1 night in Oct 2023
Response from The Team on Oct 16, 2023
Thank you

6/10 Okay

Morgan

Travelled with partner
Disliked: Staff & service
It was average for what it was. Comfortable bed, hot and cold water. Air conditioning works. Tv works but it’s not HQ or HD at all. Conveniently close to palisades park mall & the cuomo bridge, but that’s about it
Stayed 1 night in Oct 2023
Response from The Team on Oct 16, 2023
Dear Morgan,Thank you for sharing your feedback.Thank you

10/10 Excellent

Samantha

Business traveller
Liked: Staff & service
Great stay.. the bed is extremely comfortable & location is great. Directly across from Palisades mall
Stayed 1 night in Oct 2023
Response from The Team on Oct 16, 2023
Dear Samantha,Thank you for sharing your feedback , Thank you

6/10 Okay

Vincent

The Room was small.
Stayed 3 nights in Oct 2023
Response from The Team on Oct 11, 2023
Dear Vincent,we do have rooms available with more amenity and space Thank you

6/10 Okay

Christine

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
run down, bad area, difficult driveway access, shabby. room was old but it was tolerable, bathroom was okay. plus side was we were able to get food delivered at midnight from ubereats in spite of the bad location.
Stayed 1 night in Oct 2023
Response from The Team on Oct 10, 2023
Dear Christine,Sorry to hear that your stay did not meet your expectations ,we will be using your feedback to improve our serviceThank you

8/10 Good

Kevin

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints here, we enjoyed our stay as it was very convenient for shopping and nearby interstate 287. Room was decent and the bed was very comfortable. Shower is small and took time for hot water to kick in. Wasn't expecting a fridge and microwave so that was a plus.Pros: affordable, Great mall across the street, Easy access to 287. Cons: I'm sure i could find something to say but for the price point it was better then expected.
Stayed 2 nights in Oct 2023
Response from The Team on Oct 11, 2023
Dear Kevin,Thank you for sharing your experience with us , we will be using your feedback improve our services .Thank you

6/10 Okay

Pei-Jan

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
Shower has no water (hot and cold). Bath room has no shelf or places to put tooth brush for instance. Eill not return to this facility for any reasons.
Stayed 1 night in Oct 2023
Response from The Team on Oct 10, 2023
Dear Pei Jan,So sorry to hear that room you were in was not as per your expectations , we will be using your feedback to improve our services Thank you

4/10 Poor

Thomas

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from The Team on Oct 10, 2023
Thank you

2/10 Terrible

Harriett

Very dirty, nasty sheets, floors and bathroom was very dirty we ask to change room was told none available
Stayed 2 nights in Oct 2023
Response from The Team on Oct 10, 2023
Dear Harriett,I would like to apologize to you about your recent experience with your stay with us , we will be using your feed back to improve our service Thank you

8/10 Good

DANIEL, CHERRY VALLEY

Travelled with family
Disliked: Amenities, property conditions & facilities
About what I expected for the price, but the rooms did smell like smoke. And found cigarette ash on my made bed.
Stayed 1 night in Oct 2023
Response from The Team on Oct 10, 2023
Dear Daniel,Thank you for sharing ,your feedback is important to us , Thank you

6/10 Okay

Jeremy

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This is a place to stay. It is old, dirty, smelly, smoky. But it is fine. No bugs, fine water pressure and temperature, etc. It is what it is and does not pretend to be more. If you are looking for a nice place to stay, this is not it. If you are looking for a place to stay, this will do fine.
Stayed 1 night in Oct 2023
Response from The Team on Oct 10, 2023
Dear Jeremy,Thank you for your feedback, it will help us improve our services .Thank you

6/10 Okay

EDWARD, Oklahoma City

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
This was the least expensive hotel I could find in the area. It is a large old motel, probably built in the 1960's. The rooms and bathrooms are small. The stand up shower is very small, approximate 2 x 2.5 feet. The pillowtop mattress was comfortable and was the best part of the room. It's okay for a night if you're on a tight budget. It appears there are people living at this place, probably courtesy of the state.
Stayed 1 night in Sep 2023
Response from The Team on Oct 5, 2023
Dear Edward,Thank you for sharing your experience,

6/10 Okay

Sunjay

Stayed 1 night in Sep 2023
Response from The Team on Oct 5, 2023
Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from The Team on Oct 5, 2023
Thank you for stars

8/10 Good

John

Liked: Cleanliness, staff & service
Clean staff is nice!
Stayed 1 night in Sep 2023
Response from The Team on Oct 5, 2023
Dear John,Thank you so much for your feedback ,

10/10 Excellent

Curt

Stayed 1 night in Sep 2023
Response from The Team on Oct 12, 2023
Dear Curt,Thank you for your feedback.

10/10 Excellent

SHAMAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2023
Response from Front Desk on Sep 23, 2023
Thank you for the stars

8/10 Good

Arnold

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was great, an over night trip stay so the accommodations was great fir the purpose
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 24, 2023
We appreciate your positive notes ,Thanks for taking the time to share your feedback and we look forward to hearing from you.

10/10 Excellent

Chris, New York

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay, It was easy to check in, Front desk was super nice and easy. Only downfall is the area can sometimes feel slightly sketchy, but I've never had anything happen or anything.
Stayed 1 night in Sep 2023
Response from The Team on Oct 5, 2023
Dear Chris,Thank you for your feedback , Thank you for sharing , we will be using your feedback to improve our service .Thank you

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 12, 2023
we value your feedback. We hope you will visit us again.

6/10 Okay

Andrew

Travelled with family
Liked: Cleanliness, staff & service
Hot beepy stay
Room was very hot on arrival and took several hours to cool down ( past bedtime). Also smoke detector was beeping because it needed a battery. Front desk offered to move us to another hot room but we declined. Removed battery from smoke detector.
Stayed 1 night in Sep 2023
Response from The Team on Sep 12, 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services.

10/10 Excellent

Michael

Stayed 2 nights in Sep 2023
Response from The Team on Oct 5, 2023
Dear Michael,Thank you for 5 stars

10/10 Excellent

Wilman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from The Team on Sep 12, 2023
Thank you for stars

6/10 Okay

glenda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Front Desk on Sep 12, 2023
Thank you so much for your review of our hotel. We hope you will visit us again.

10/10 Excellent

Yuko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building may be old but , in the room was confortable and clean.
Stayed 1 night in Aug 2023
Response from The Team on Sep 12, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Naela LaMar

Stayed 2 nights in Aug 2023
Response from Front Desk on Sep 12, 2023
Thank you

10/10 Excellent

Latoya

Stayed 1 night in Aug 2023
Response from The Team on Sep 12, 2023
Thank You for the stars

8/10 Good

Chaya

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Front Desk on Sep 12, 2023
Thank you

10/10 Excellent

glenda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The best customer service ever it was very welcoming and friendly i enjoyed myself can’t wait to go back again thanks again 😎😉
Stayed 1 night in Jul 2023
Response from Front Desk on Sep 12, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

2/10 Terrible

Darrell

Travelled with group
Disliked: Property conditions & facilities
The Uniqueness Wus How Nasty The Place Wus It Should Be Condemned !!! Will Neva EvacReturn
Stayed 1 night in Jun 2023
Response from The Team on Jul 21, 2023
I would like to apologize for failing to exceed your expectations with cleanliness. Your satisfaction is important to us

6/10 Okay

Gregory

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Hotel staff on Jun 26, 2023
Thank you for your candid review

2/10 Terrible

Alexander

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Hotel staff on Jun 26, 2023
Thank you for your candid review.