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Reviews of Microtel Inn & Suites by Wyndham West Fargo Medical Center

2.5 out of 5
Microtel Inn & Suites by Wyndham West Fargo Medical Center
705 23rd Ave E, West Fargo, ND

Reviews

8.0

Very good

Rating 10 - Excellent. 432 out of 1003 reviews" "
Rating 8 - Good. 280 out of 1003 reviews" "
Rating 6 - Okay. 141 out of 1003 reviews" "
Rating 4 - Poor. 87 out of 1003 reviews" "
Rating 2 - Terrible. 63 out of 1003 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tamara, Bismarck

Liked: Cleanliness, staff & service, property conditions & facilities
It was affordable.
Stayed 1 night in May 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel at a good price
Stayed 1 night in May 2024

6/10 Okay

Joanne

Disliked: Staff & service
Stayed 1 night in May 2024

6/10 Okay

Collette

Travelled with family
pool and hot tub were dirty. microwave contained contents from previous user (chicken wings left in microwave). carpet felt like it had not been vacuumed prior to our stay
Stayed 3 nights in Apr 2024

10/10 Excellent

Corrine

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel for price
Stayed 1 night in Apr 2024

8/10 Good

Terry, Sunnyside

Stayed 2 nights in Apr 2024

2/10 Terrible

Derek

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Krista Olthoff, General Manager on Apr 9, 2024
Thank you for your feedback. We are very sorry you were disappointed with your stay. We do strive to give our guests a good experience and we are very sorry that we let you down. I will speak with the appropriate staff about these issues and ensure it does not happen again. We hope you try us again and allow us to show you that is not our normal expectations and again we do apologize.

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Krista Olthoff, General Manager on Apr 9, 2024
Thanks for taking the time to review our hotel and letting us know how we did. We are pleased we could provide good customer service and meet your needs. We appreciate the support, and hope to see you again soon.

2/10 Terrible

Keri, Aberdeen

Stayed 2 nights in Mar 2024

2/10 Terrible

Maegan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We have stayed at this hotel many times and this was the first time we had to stand and wait to check in 3 days in a row because there was no one at the desk. There were spiders in the shower and the thermostat was broken in the second room we stayed in, the toilets rocked in all three rooms and we had an unclean toilet (pee all over the seat) and the bathroom door did not latch in the room we stayed in the third day, and they changed the shampoo/conditioner to be a two in one (which is a small detail but a reminder to bring your own for the one reading this). We were most excited about continental breakfast but all three days they ran out of food 30 minutes before the breakfast ended. This was a poor experience and we were very frustrated by the service and cleanliness this stay.
Stayed 1 night in Mar 2024
Response from Krista Olthoff, General Manager on Mar 26, 2024
Thank you for your feedback. We are very sorry you were disappointed with your stay. We do strive to give our guests a good experience and we are very sorry that we let you down. I will speak with the appropriate staff about these issues and ensure it does not happen again. We hope you try us again and allow us to show you that is not our normal expectations and again we do apologize.

10/10 Excellent

Jennifer, Minot

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful with check in. Room is very clean and comfortable.
Stayed 1 night in Mar 2024
Response from Krista Olthoff, General Manager on Mar 21, 2024
Thanks for taking the time to review our hotel and letting us know how we did. We are pleased we could provide good customer service and meet your needs. We appreciate the support, and hope to see you again soon.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Whenever we travel to Fargo we always stay at this Microtel. For the price and the condition we consider it an excellent place to stay.
Stayed 1 night in Mar 2024
Response from Krista Olthoff, General Manager on Mar 21, 2024
Thanks for taking the time to review our hotel and letting us know how we did. We are pleased we could provide good customer service and meet your needs. We appreciate the support, and hope to see you again soon.

8/10 Good

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff. Close to medical facility (Ortho Dakota Surgery)
Stayed 2 nights in Feb 2024
Response from Krista Olthoff, General Manager on Mar 21, 2024
Thanks for taking the time to review our hotel and letting us know how we did. We are pleased we could provide good customer service and meet your needs. We appreciate the support, and hope to see you again soon.

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good place to spend the night. Breakfast was nice and early.
Stayed 1 night in Mar 2024
Response from Krista Olthoff, General Manager on Mar 21, 2024
Thanks for taking the time to review our hotel and letting us know how we did. We are pleased we could provide good customer service and meet your needs. We appreciate the support, and hope to see you again soon.

8/10 Good

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My room had no heat so was really cold the first night. I got extra blanket and was fine the second night.
Stayed 2 nights in Mar 2024
Response from Krista Olthoff, General Manager on Mar 21, 2024
We appreciate you choosing to stay with us and taking the time to share your feedback. We're sorry to hear that your experience fell short of your expectations. We understand your concerns and regret any inconveniences you encountered. Your comments are valuable, and we'll take them into consideration as we work towards improving our services. We hope you'll reconsider and give us another opportunity to provide you with a more satisfying stay in the future.

10/10 Excellent

Bernice

How young children are allowed to be unsupervised by an adult.
Stayed 1 night in Feb 2024
Response from Krista Olthoff, General Manager on Mar 21, 2024
Thank you for your feedback. We are very sorry you were disappointed with your stay. We do strive to give our guests a good experience and we are very sorry that we let you down. I will speak with the appropriate staff about these issues and ensure it does not happen again. We hope you try us again and allow us to show you that is not our normal expectations and again we do apologize.

8/10 Good

Mary, Morris

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Krista Olthoff, General Manager on Mar 21, 2024
Thanks for taking the time to review our hotel and letting us know how we did. We are pleased we could provide good customer service and meet your needs. We appreciate the support, and hope to see you again soon.

8/10 Good

Evelyn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenient.
Stayed 1 night in Feb 2024
Response from Krista Olthoff, General Manager on Mar 21, 2024
Thanks for taking the time to review our hotel and letting us know how we did. We are pleased we could provide good customer service and meet your needs. We appreciate the support, and hope to see you again soon.

8/10 Good

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Krista Olthoff, General Manager on Feb 25, 2024
Thanks for leaving us a great review! We are pleased we could provide you with good customer service and a clean room. We appreciate the support, and we loved having you stay here, and look forward to your next time with us.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Krista Olthoff, General Manager on Feb 25, 2024
Thanks for leaving us a great review! We are pleased we could provide you with good customer service and a clean room. We appreciate the support, and we loved having you stay here, and look forward to your next time with us.

8/10 Good

Vivienne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay !!! Everything from check in to check out was amazing! The room was very clean and the beds were very comfortable! I was shocked at all the options for breakfast ! It’s about a 6 minute drive to 13th avenue where you spend all your money 😆 I would definitely stay here again !!
Stayed 1 night in Feb 2024
Response from Krista Olthoff, General Manager on Feb 25, 2024
Thanks for leaving us a great review! We are pleased we could provide you with good customer service and a clean room. We appreciate the support, and we loved having you stay here, and look forward to your next time with us.

10/10 Excellent

Chris

Very quick and easy
Stayed 1 night in Feb 2024
Response from Krista Olthoff, General Manager on Feb 25, 2024
Thanks for leaving us a great review! We are pleased we could provide you with good customer service and a clean room. We appreciate the support, and we loved having you stay here, and look forward to your next time with us.

10/10 Excellent

Deborah

Stayed 1 night in Feb 2024
Response from Krista Olthoff, General Manager on Feb 25, 2024
Thanks for leaving us a great review! We are pleased we could provide you with good customer service and a clean room. We appreciate the support, and we loved having you stay here, and look forward to your next time with us.

2/10 Terrible

Todd

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were put into a room with no heat! When we asked to be moved to a different room, the front desk man said they'd have a maintenance guy look at it that afternoon. No one ever came. We asked again and were told that the maintenance people don't come in until Monday. Very unprofessional and a complete waste
Stayed 2 nights in Feb 2024
Response from Krista Olthoff, General Manager on Feb 12, 2024
We do apologize for the issues during your stay. I am pleased we could rectify the issue as per our conversation. I would love for you to stay again and show a much better stay in the future if you are ever back in the Fargo/West Fargo area.

8/10 Good

Kathy

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Krista Olthoff, General Manager on Feb 12, 2024
Thank you for letting us know how we did, we appreciate the feedback and hope to see you again soon!

10/10 Excellent

Bernice

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice location
Stayed 2 nights in Jan 2024
Response from Krista Olthoff, General Manager on Feb 25, 2024
Thank you for the great review!

10/10 Excellent

Sadie

Stayed 3 nights in Jan 2024
Response from Krista Olthoff, General Manager on Feb 25, 2024
Thanks for leaving us a great review! We are pleased we could provide you with good customer service and a clean room. We appreciate the support, and we loved having you stay here, and look forward to your next time with us.

10/10 Excellent

Becky

Stayed 2 nights in Jan 2024
Response from Krista Olthoff, General Manager on Jan 29, 2024
Thank you for the great review! We appreciate the feedback and hope to see you again soon!

8/10 Good

Alicia

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Great location for what we needed. Hotel was very clean. The pool area on the other hand was kind of gross. Paint coming off the walls and the hot tub was shut down. The chlorine level in the pool was so high it burned your eyes for hours after swimming.
Stayed 2 nights in Jan 2024
Response from Krista Olthoff, General Manager on Jan 29, 2024
We apologize for the issue with the pool and spa. We look forward to the feedback and appreciate you letting me know. I will pass along the information and make sure this this is addressed asap.

6/10 Okay

Gillian

Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Krista Olthoff, General Manager on Jan 11, 2024
We appreciate you choosing to stay with us and taking the time to share your feedback. We're sorry to hear that your experience fell short of your expectations. We understand your concerns and regret any inconveniences you encountered. Your comments are valuable, and we'll take them into consideration as we work towards improving our services. We hope you'll reconsider and give us another opportunity to provide you with a more satisfying stay in the future.

8/10 Good

Cristy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Krista Olthoff, General Manager on Jan 11, 2024
Thanks for the great rating and wonderful comments about your stay with us. So happy we could provide you with good customer service and a clean room. We appreciate the support, and we loved having you stay here, and look forward to your next time with us.

10/10 Excellent

Deanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Krista Olthoff, General Manager on Jan 11, 2024
Thanks for taking the time to leave us a good review! We look forward to making our guests happy and seeing that they enjoyed their stay so these ratings and reviews really help us to know where were doing great and where we need to improve. We are thrilled that we could provide you with good customer service and a clean room. We appreciate the support, and we loved having you stay here, and look forward to your next time with us.

2/10 Terrible

Elizabeth

Travelled with family
Over priced. Indoor pool & hot tub were closed. The only working ice machine was on the 3rd floor. Our tub was cracked & chipped. Lighting was horrible. Juice machine out of order. Pancake machine out of order. No milk or cereal the second day. Many things in need of repair.
Stayed 2 nights in Dec 2023
Response from Krista Olthoff, General Manager on Jan 11, 2024
We appreciate you choosing to stay with us and taking the time to share your feedback. We're sorry to hear that your experience fell short of your expectations. We understand your concerns and regret any inconveniences you encountered. Your comments are valuable, and we'll take them into consideration as we work towards improving our services. We hope you'll reconsider and give us another opportunity to provide you with a more satisfying stay in the future.

2/10 Terrible

Tara

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
This was horrible from the get go. Checked in to a room that the door wouldnt latch, so they quickly changed rooms for us. I then check my bank account and had been double charged. When i approached the front desk they said oh whats wrong now. So i kindly expained and she said yea that will happen when you switch rooms, theres nothing i can do for you. So all my extra money got tied up in a charge i never should have been charged for and thus ruined our whole weekend. Not to mention i shoukd have never been charged for a second room when i didnt use a second room, i switched due to the safety of our door not latching shut.
Stayed 1 night in Dec 2023
Response from Krista Olthoff, General Manager on Jan 11, 2024
We appreciate you choosing to stay with us and taking the time to share your feedback. We're sorry to hear that your experience fell short of your expectations. We understand your concerns and regret any inconveniences you encountered. Your comments are valuable, and we'll take them into consideration as we work towards improving our services. We hope you'll reconsider and give us another opportunity to provide you with a more satisfying stay in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Krista Olthoff, General Manager on Jan 11, 2024
Thanks for taking the time to leave us a good review! We look forward to making our guests happy and seeing that they enjoyed their stay so these ratings and reviews really help us to know where were doing great and where we need to improve. We are thrilled that we could provide you with good customer service and a clean room. We appreciate the support, and we loved having you stay here, and look forward to your next time with us.

6/10 Okay

Kari

Travelled with partner
Disliked: Amenities
Room was good. Pool and hot tub not in service so disappointing when there is no advance warning and you look forward to accessing these amenities.
Stayed 2 nights in Dec 2023
Response from Krista Olthoff, General Manager on Jan 11, 2024
We appreciate you choosing to stay with us and taking the time to share your feedback. We're sorry to hear that your experience fell short of your expectations. We understand your concerns and regret any inconveniences you encountered. Your comments are valuable, and we'll take them into consideration as we work towards improving our services. We hope you'll reconsider and give us another opportunity to provide you with a more satisfying stay in the future.

6/10 Okay

Craig

Stayed 1 night in Dec 2023
Response from Krista Olthoff, General Manager on Jan 11, 2024
Thank you for your feedback. We are very sorry you were disappointed with your stay. We do strive to give our guests a good experience and we are very sorry that we let you down. I will speak with the appropriate staff about these issues and ensure it does not happen again. We hope you try us again and allow us to show you that is not our normal expectations and again we do apologize.

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Krista Olthoff, General Manager on Jan 11, 2024
Thanks for taking the time to leave us a good review! We look forward to making our guests happy and seeing that they enjoyed their stay so these ratings and reviews really help us to know where were doing great and where we need to improve. We are thrilled that we could provide you with good customer service and a clean room. We appreciate the support, and we loved having you stay here, and look forward to your next time with us.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Krista Olthoff, General Manager on Jan 11, 2024
Thanks for taking the time to leave us a good review! We look forward to making our guests happy and seeing that they enjoyed their stay so these ratings and reviews really help us to know where were doing great and where we need to improve. We are thrilled that we could provide you with good customer service and a clean room. We appreciate the support, and we loved having you stay here, and look forward to your next time with us.

8/10 Good

Susan

Stayed 2 nights in Dec 2023
Response from Krista Olthoff, General Manager on Jan 11, 2024
Thanks for taking the time to leave us a good review! We look forward to making our guests happy and seeing that they enjoyed their stay so these ratings and reviews really help us to know where were doing great and where we need to improve. We are thrilled that we could provide you with good customer service and a clean room. We appreciate the support, and we loved having you stay here, and look forward to your next time with us.

10/10 Excellent

Kiki

Stayed 1 night in Dec 2023
Response from Krista Olthoff, General Manager on Jan 11, 2024
Thanks for taking the time to leave us a good review! We look forward to making our guests happy and seeing that they enjoyed their stay so these ratings and reviews really help us to know where were doing great and where we need to improve. We are thrilled that we could provide you with good customer service and a clean room. We appreciate the support, and we loved having you stay here, and look forward to your next time with us.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I checked in and they were going to charge me more than what my reservation said. I asked why, she said you reserved a single bed and we are out, so it gave you a room with double beds and those are more. She initially offered a refund but then ended up giving me the room for the price that was listed on my reservation.
Stayed 1 night in Dec 2023
Response from Krista Olthoff, General Manager on Jan 11, 2024
We appreciate you choosing to stay with us and taking the time to share your feedback. We're sorry to hear that your experience fell short of your expectations. We understand your concerns and regret any inconveniences you encountered. Your comments are valuable, and we'll take them into consideration as we work towards improving our services. We hope you'll reconsider and give us another opportunity to provide you with a more satisfying stay in the future.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Disgusting Pool Area
A wall in our room looked pretty gross and not clean. And the pool room was horrible. One wall had paint/plaster all over the ground, the walls looked disgusting. The the pool was freezing cold. The hot tub was closed and filthy (it was closed a year ago when we stayed with the same sign on it). The shower in the pool area was one stream of water which was like the pressure of a pressure washer and painful for any person or child to rinse off. The temperature couldn’t be adjusted because the handle was broken.
Stayed 1 night in Dec 2023
Response from Krista Olthoff, General Manager on Jan 11, 2024
We appreciate you choosing to stay with us and taking the time to share your feedback. We're sorry to hear that your experience fell short of your expectations. We understand your concerns and regret any inconveniences you encountered. Your comments are valuable, and we'll take them into consideration as we work towards improving our services. We hope you'll reconsider and give us another opportunity to provide you with a more satisfying stay in the future.

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Krista Olthoff, General Manager on Jan 11, 2024
Thanks for taking the time to leave us a good review! We look forward to making our guests happy and seeing that they enjoyed their stay so these ratings and reviews really help us to know where were doing great and where we need to improve. We are thrilled that we could provide you with good customer service and a clean room. We appreciate the support, and we loved having you stay here, and look forward to your next time with us.

8/10 Good

Treva

Stayed 4 nights in Dec 2023
Response from Krista Olthoff, General Manager on Jan 11, 2024
Thanks for taking the time to leave us a good review! We look forward to making our guests happy and seeing that they enjoyed their stay so these ratings and reviews really help us to know where were doing great and where we need to improve. We are thrilled that we could provide you with good customer service and a clean room. We appreciate the support, and we loved having you stay here, and look forward to your next time with us.

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Krista Olthoff, General Manager on Jan 11, 2024
Thanks for taking the time to leave us a good review! We look forward to making our guests happy and seeing that they enjoyed their stay so these ratings and reviews really help us to know where were doing great and where we need to improve. We are thrilled that we could provide you with good customer service and a clean room. We appreciate the support, and we loved having you stay here, and look forward to your next time with us.

2/10 Terrible

Todd

Travelled with family
Disliked: Property conditions & facilities
Bedroom was clean but nothing else. Hot tub did not work.
Stayed 2 nights in Dec 2023
Response from Krista Olthoff, General Manager on Jan 11, 2024
We appreciate you choosing to stay with us and taking the time to share your feedback. We're sorry to hear that your experience fell short of your expectations. We understand your concerns and regret any inconveniences you encountered. Your comments are valuable, and we'll take them into consideration as we work towards improving our services. We hope you'll reconsider and give us another opportunity to provide you with a more satisfying stay in the future.

8/10 Good

Sheri

Stayed 1 night in Dec 2023
Response from Krista Olthoff, General Manager on Jan 11, 2024
Thanks for taking the time to leave us a good review! We look forward to making our guests happy and seeing that they enjoyed their stay so these ratings and reviews really help us to know where were doing great and where we need to improve. We are thrilled that we could provide you with good customer service and a clean room. We appreciate the support, and we loved having you stay here, and look forward to your next time with us.

10/10 Excellent

Jaclyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Krista Olthoff, General Manager on Jan 11, 2024
Thanks for taking the time to leave us a good review! We look forward to making our guests happy and seeing that they enjoyed their stay so these ratings and reviews really help us to know where were doing great and where we need to improve. We are thrilled that we could provide you with good customer service and a clean room. We appreciate the support, and we loved having you stay here, and look forward to your next time with us.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice receptionist
Stayed 1 night in Nov 2023
Response from Krista Olthoff, General Manager on Jan 11, 2024
Thanks for taking the time to leave us a good review! We look forward to making our guests happy and seeing that they enjoyed their stay so these ratings and reviews really help us to know where were doing great and where we need to improve. We are thrilled that we could provide you with good customer service and a clean room. We appreciate the support, and we loved having you stay here, and look forward to your next time with us.