Exterior

Reviews of Downtown Inn

2.5 out of 5
Downtown Inn
232 N Wenatchee Ave, Wenatchee, WA

Reviews

8.0

Very good

Rating 10 - Excellent. 54 out of 127 reviews" "
Rating 8 - Good. 34 out of 127 reviews" "
Rating 6 - Okay. 21 out of 127 reviews" "
Rating 4 - Poor. 9 out of 127 reviews" "
Rating 2 - Terrible. 9 out of 127 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Alexis

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Once we had arrived we were greeted by a unenthusiastic front desk, then revealed that the pool was closed without notice and without any timeframe of it being available. The bathroom had ants next to the shower on the exterior wall. The room smelled as if someone had smoked cigarettes before we checked in yet it was a smoke free room. There was also a run down car parked in the back lot and it seemed as if someone was living out of it. The “Breakfast” is dollar store pastries and orange juice concentrate, absolutely nothing short of a joke. Will never stay here again and you couldn’t pay me the money I spent to stay there again. You’ve been warned!
Stayed 1 night in May 2024
Response from Mgr on May 28, 2024
We apologize you found your stay unsatisfactory. When we asked you at check out, "How was your stay?" you did not say anything but fine, but then you write a horrid review... If you found ants and if you smelled smoke, (which we did not find either after your departure), then you report it, you tell us, and give us a chance to offer you another room or some other amends - while you are staying here. All cars in our monitored parking lot belong to paying guests, and our simple grab n' go breakfast has 100% real orange juice and we provide wrapped muffins for your health and safety. The pool is ready to open, it's just way, way too cold. It's an outdoor pool, and summer weather has not begun yet. Again, sorry your expectations were not met.

8/10 Good

Jan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful. Felt very at home.
Stayed 1 night in May 2024
Response from Mgr on May 25, 2024
Thank you for taking the time to post a review. Thank you also for the high scores and kind words. We are so happy you enjoyed your stay. We hope to see you again in the near future as your travels bring you back to Wenatchee.

6/10 Okay

Ahmed

Travelled with partner
Disliked: Amenities, property conditions & facilities
It's a motel, exactly as you would expect a motel would be, that being said, you can tell the staff is trying to make it a decent motel with little resources.
Stayed 2 nights in May 2024
Response from Mgr on May 21, 2024
Yes, we are. Built in 1961 as a Travelodge, and been an EconoLodge and Rodeway Inn in the past. We are now The Downtown Inn, an independent and family owned operation, recently updated, with all modern conveniences. We offer clean and comfortable accommodations at affordable prices. We hope to see you again!

4/10 Poor

Stephen

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
TV remote was “DirecTV” and did not allow any channel change only volume. Staff was friendly and helpful.
Stayed 2 nights in May 2024
Response from Mgr on May 10, 2024
Thank you for taking the time to post a review, although we wish you would have taken the time to mention your TV remote not working while you were here. as that is an easy 30 second repair, as we do offer DirecTV with premium movie channels also. We urge you and all our guests to call us if you need anything at all to make your stay more comfortable. That is what we are here for. We hope to see you again on your next visit.

8/10 Good

Dorina

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Mgr on May 10, 2024
Thank you for rating your stay with us. Thank you also for the high scores. We appreciate you. We know you have a choice of hotels when visiting Wenatchee, and we are so glad you chose to stay with us. We look forward to serving you again as your travels bring you back to the area.

6/10 Okay

Lydia

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The floor was so so dirty and sticky it was turning our feet black.
Stayed 1 night in Apr 2024
Response from Mgr on May 2, 2024
Thank you for taking the time to post a review. Thank you also for the feedback. We apologize profusely for the condition of the floor. We will most definitely address this with housekeeping. This is a very rare occurrence for us, and we hope you decide to come back and give us another chance to serve you. Thanks again.

4/10 Poor

Luke

Stayed 1 night in Apr 2024
Response from Mgr on Apr 30, 2024
When rating your experience at our property, it does not help us to just leave a low score, but nothing else. How are we supposed to improve if you do not tell us about your experience. We wish you would have found your stay with us satisfactory, as most guests like our place, or at least know why it was not.

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Mgr on Apr 28, 2024
Thank you for taking the time and rate your stay with us. Thank you also for the high scores, we appreciate you. We are so happy you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Quick walk to the river, across from the convention center, half a block from the main street shopping area, super nice receptionist,...what's not to like??
Stayed 1 night in Apr 2024
Response from Mgr on Apr 25, 2024
Thank you for writing a review. Thank you also for all the kind words and nice comments. We are very happy you enjoyed your stay with us. We look forward to seeing you again in the very near future.

10/10 Excellent

José

Travelled with family
I like good location very clean all service was very good 👍
Stayed 1 night in Apr 2024
Response from Mgr on Apr 13, 2024
Thank you for posting a review. Thank you also for the high scores and the kind comments. We appreciate you, glad you made the choice to stay with us, and pleased you enjoyed your stay. We look forward to seeing you again in the very near future!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mgr on Apr 9, 2024
Thank you for rating your stay with us. We really appreciate your business and are so pleased you enjoyed your stay. We look forward to seeing you again!

10/10 Excellent

MARSHA, Carnation

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a quick stay. Lots of shopping in the area. Great front desk service.
Stayed 1 night in Apr 2024
Response from Mgr on Apr 6, 2024
Thank you so much for posting a review. Thank you for all your kind words, nice comments and high scores. It was a pleasure to serve you, and we hope to see you again in the very near future.

4/10 Poor

Chhavi

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mgr on Mar 27, 2024
You stayed with us over 3 months ago, and just now decided your stay was poor. It would be prudent when giving a low score and bad review to explain as to why the property deserved such a low rating. Additionally, with no explanation, how are we supposed to improve if you don't tell us what made your experience unsatisfactory. We strive hard to please our guests with a clean and comfortable guest room delivered with exceptional guest service, and a review like this is not the least bit helpful.

6/10 Okay

kevin

Stayed 1 night in Mar 2024
Response from Mgr on Apr 14, 2024
Thank you for taking the time to post a review. We would like to hear more about your specific experience, and what we could do differently to improve what you scored us and earn a better rating so we can improve in the future. Thank you for the feedback.

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience.
Stayed 1 night in Feb 2024
Response from Mgr on Feb 22, 2024
Thank you for posting a review. Thank you also for the high scores and kind comment. We are so pleased you enjoyed your stay with us. We look forward to serving you again the next time you come to Wenatchee.

6/10 Okay

Mary

Travelled with partner
Liked: Staff & service
It was convenient. It could have used a fan. The room had kind of a smell that the air needed circulation.
Stayed 1 night in Feb 2024
Response from Mgr on Feb 7, 2024
Thank you for reviewing your stay. Thank you also for the kind words. Our rooms generally have a good smell, so we are surprised to hear that. We wish you would have reached out to us during your stay, as you can set your heater/AC unit to blow just a fan to keep movement in the air, and we also have additional fans available we could have given you for the duration of your stay. We hope to see you again in the near future and give us another chance to serve you.

10/10 Excellent

Amie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is an absolute hidden gem tucked just a short walk from downtown. The staff is great, the rooms are nice, parking is good. Will definitely stay again!
Stayed 3 nights in Jan 2024
Response from Mgr on Jan 30, 2024
Thank you for posting a review. And thank you so much for your kind words and high scores. We really appreciate it and we are glad you enjoyed your stay with us. We look forward to seeing you again in the very near future!

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
The manager was very kind and accommodating. Despite us arriving late to check in she was willing to work with us and change the time/date accordingly. The location of the inn was close to a variety shops and places to eat. It was quiet, comfortable, and our room was spacious.
Stayed 3 nights in Jan 2024
Response from Mgr on Jan 9, 2024
Thank you for leaving such a nice review of our hotel. Thank you also for all your comments and kinds words, and we are glad you enjoyed your stay. We are so happy you finally made it. We know things happen, and do our best to accommodate whenever it is possible. We look forward to seeing you again in the near future.

6/10 Okay

chih hsu steven, Vancouver

Stayed 1 night in Jan 2024
Response from Mgr on Jan 9, 2024
Thank you posting a review score for us. We hope to hear more about your stay and hope you would give us some feedback as to better serve you and other guests in the future. Thank you also for choosing to stay with us, and we hope to see you again!

4/10 Poor

Alena

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We didn’t feel comfortable in our room. The cleaning was not properly done, especially microwave/tea maker area was disgusting, with some sticky mess on surface and even a dirty paper cup left for us, stuffed with sugar packets. Electric sockets hung on a thread, straight up dangerous. Some hair in the bathroom. And we didn’t even try to have the unappetizing scarce breakfast, especially since the dining area aka small lobby smelled weird. The night went quiet, but we saw homeless people activity near the trash containers. Will not stay in this motel again.
Stayed 1 night in Dec 2023
Response from Mgr on Jan 9, 2024
Thank you for posting a review, and we sincerely apologize that your stay was unsatisfactory. We strive hard to provide a clean, comfortable, and safe room when staying with us. We do appreciate the feedback and addressed your concerns with our maintenance and housekeeping departments. These kinds of items are very rare for us. We would love another chance to serve you, and to change your mind about us!

10/10 Excellent

Annabeth

Stayed 1 night in Jan 2024
Response from Mgr on Jan 9, 2024
Thank you for taking the time to review your stay. And Thank you also for the high scores. We appreciate you staying with us during your visit to Wenatchee, and we look forward to seeing you again as your travels bring you back to the area.

2/10 Terrible

BAI E

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mgr on Jan 7, 2024
This person was never a guest at the hotel, and this review does not belong here, they are rating their experience with a website.

4/10 Poor

Aris

Stayed 1 night in Dec 2023
Response from Mgr on Jan 3, 2024
Feedback is an important part of leaving reviews. Not only did you not say anything during your stay or at check-out time, or give us any chance to resolve any matter, but you mention nothing here either about the issues or problems you may have experienced in order to give credence to your low rating.

10/10 Excellent

wilmer

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Mgr on Jan 3, 2024
Thank you taking the time to rate our hotel. We understand you have a choice when choosing a place to stay and we are pleased you chose to stay with us. We appreciate you, we thank you again, and we look forward to seeing you again soon.

10/10 Excellent

Billie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mgr on Jan 31, 2024
Thank you for posting a review, and thank you also for the high scores. We know you have many choices when choosing a hotel, so thanking for staying with us. We look forward to seeing you again soon!

4/10 Poor

Jesus, Eugene

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Well place said than it has a free breakfast and they only have orange juice, coffe and tiny mini muffins, it isn't worth it to get up to the extra small office/Breakfast. And also the hotel is so bad than you can hear the adjacent rooms every single noise from talking, walking, kids running...just awful noise closing doors,people showering, using the toilet etc...
Stayed 2 nights in Dec 2023
Response from Mgr on Jan 1, 2024
Thank you for posting a review. We are sorry we did not meet your expectations, as it upsets us dearly whenever any guest leaves unsatisfied. We have limited space, as you pointed out, and we offer just a quick grab n go breakfast, consisting of bran muffins, sweet rolls, fresh fruit, granola bars, and oatmeal... along with fresh coffee, tea and 100% orange juice. We were completely full with families enjoying the holiday festivities, and we tried our best to manage noise levels. Our motel was built with solid cinder block construction and noise complaints are rare, however we apologize you felt it was still disturbing. We hope you may come visit again and give us another chance to serve you in the future.

2/10 Terrible

Nouredine

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst Hotel I never seen, I booked two nights, only spent one and run, window doesn’t lock, floor is filthy and sticky . My white socks became dark after 2 mn. Stains everywhere ( pillows,blankets…). It says « breakfast included, you must go outside to the reception to pick up a tiny industrial muffin and pour a cup of a horrible juice that’s it . Terrible
Stayed 2 nights in Dec 2023
Response from Mgr on Dec 31, 2023
We believe it is important to tell the truth when leaving reviews and not just revengeful because you did not receive a refund for changing your plans. The window does lock, your room was clean, we did find a smudge mark on a pillowcase, one, not everywhere, and we do apologize for missing that. The newer laminate floor was swept and mopped with a swisher, and we apologize it was not perfect. We provide a quick grab n' go breakfast in our lobby, where every hotel-motel serves breakfast. And we do provide quality individually packages muffins, and we serve 100% orange juice that all the other guests love. Sorry it was unsatisfactory for you.

8/10 Good

Qi

Liked: Cleanliness, staff & service
Room space is big, comfortable beds. Quiet, for the price we pay, we get good value out of it.
Stayed 2 nights in Dec 2023
Response from Mgr on Jan 31, 2024
Thank you for taking the time to review us. Thank you also for your kind words and nice comments. We appreciate you, and we are so happy you chose to stay with us. We look forward to seeing you again as your travels bring you back to Wenatchee.

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was spacious for having 3 queen beds in it. The room could definitely use some updates to the paint and shower and the mattresses were uncomfortable. With that in mind My family and I were rather pleased with it.
Stayed 1 night in Dec 2023
Response from Mgr on Dec 30, 2023
Thank you for posting a review. Thank you also for kind comments. We are very happy to hear that you were pleased. Thank you also for the feedback as we are always looking for ways to improve. The bathrooms and the shower specifically is the next thing to be remodeled. Most have already been updated. However, I am surprised to hear about the mattresses as they are very new and most guests think they are wonderful. We appreciate you all the same and hope to see you again in the very near future.

6/10 Okay

Joel

Travelled with family
Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Mgr on Dec 27, 2023
Thank you for taking the time to review and rate us. We are also thankful you decided to stay with us. We would love to hear more about your stay and what we could in order to score higher with you. We hope to see you again next time you come to Wenatchee.

8/10 Good

Sambo, Everret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no flip flop for bathroom. Towers are way too small, and thin. It can’t wrap around my waist. They have stains on them. Other than that, I like the room and and it is clean and spacious
Stayed 1 night in Dec 2023
Response from Mgr on Dec 27, 2023
Thank you for posting a review. Thank you also for your rating, your kind words and comments and for the feedback. We are always looking for ways to improve, and your opinion matters. Yes, we are going to upgrade our towels to a larger, thicker, more quality product. I do apologize for any stains, that is not okay. We hope to see you again in the near future.

8/10 Good

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mgr on Dec 27, 2023
Thank you for posting a review. Thank you also for the high marks. We appreciate your business and happy that you chose to stay with us. We look forward to seeing you again on your next visit to the Wenatchee area.

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Mgr on Feb 7, 2024
Thank you for posting a review. Thank you also for the high scores. We really appreciate your business, and so happy you enjoyed your stay with us. We look forward to seeing you again soon!

10/10 Excellent

criselvi

Travelled with group
Liked: Amenities
I like the location,the room is is okay.
Stayed 1 night in Dec 2023
Response from Mgr on Dec 14, 2023
Thank you for taking the time to review our hotel. Thank you also for the high scores and your kind words. We really appreciate your business. We look forward to seeing you again as your travels bring you back to the area.

10/10 Excellent

Emma Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mgr on Dec 14, 2023
Thank you for your awesome review scores you gave us upon your recent stay with us. We really appreciate it. We hope to see you again very soon as your travels being you back to Wenatchee.

4/10 Poor

Maddie

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Mgr on Dec 14, 2023
Thank you for leaving a review score for your recent visit. It is a lower score then we are used to seeing. If there were problems, we appreciate honest feedback and open communication and urge you to let us know how we could better serve you in the future.

10/10 Excellent

Jay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Service was great, this hotel is near plenty of food options, has DirecTV, plenty of hot water for long showers, and they have insect proof mattress protectors, which I appreciate, and the mattress was quite comfortable. They also offer an app you can use for a door key, so if you forget your card it’s not a huge deal. Cons: the building doesn’t seem to be super well insulated, so our room chilled quickly between heat cycles. I would suggest asking for more bedding if staying during cold weather. Overall, I would choose this place again.
Stayed 2 nights in Dec 2023
Response from Mgr on Dec 14, 2023
Thank you for posting a review. Thank you for all your kind words and honest feedback. We really appreciate guests like you telling us what we did right, and what we need to improve. We look forward to serving you again as your travels bring you back to Wenatchee.

6/10 Okay

Cindy

Liked: Staff & service
Ehhh...
The room seemed clean, the surfaces were. I had ants on the bathroom floor. The room flooring was dark so I didn't know if ants were throughout the room. Me & my dog stayed on the bed as much as possible. I didn't want to step on ants, so I wasn't able to take a shower. I kept everything (shoes & all) off the floor. The staff was great.
Stayed 1 night in Nov 2023
Response from Mgr on Dec 14, 2023
Thank you for taking the time to review our place, and thank you also for the honest feedback. We really appreciate hearing about things we need to fix, repair or do to make your stay more enjoyable. We will definitely meet with our exterminator/bug company and get any ants dealt with. We hope to see you again in the near future.

8/10 Good

Ana Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Ok. Breakfast was not good. It was just muffin and orange juice.
Stayed 1 night in Nov 2023
Response from Mgr on Dec 1, 2023
We have since reeled Emily back in and took control of Housekeeping, and keeping her on her toes... We have seen some end of the month holiday action return. Mission Ridge Ski Resort, Leavenworth, a few holiday conventions and groups are coming to the area, and we expect a decent December! And we are really looking forward to our New Orleans vacation.

8/10 Good

John

Liked: Staff & service, property conditions & facilities
Easy to find and on a fairly quiet street.
Stayed 1 night in Nov 2023
Response from Mgr on Nov 22, 2023
Thank you for taking the time to post a review. Thank you also for the high scores you gave us, and yes we are easy to find, right on "The Ave" centrally located in downtown Wenatchee and adjacent to the Historic District and the Convention Center. We look forward to your next visit.

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities
Thank you the room was very clean and nice
Stayed 3 nights in Oct 2023
Response from Mgr on Nov 2, 2023
Thank you for taking the time to review our place. Thank you also for the nice comments, kind words, and high scores. We are happy that you enjoyed your stay. We look forward to serving you again!

10/10 Excellent

sean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
staff was very accommodating
Stayed 1 night in Oct 2023
Response from Mgr on Oct 26, 2023
Thank you for taking the time to review your stay with us. Thank you also for your kind words and the high scores. We really appreciate you. We hope to see you again real soon!

8/10 Good

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Mgr on Oct 26, 2023
Thank you for posting a review. Thank you also for the high scores. We are over glad to see that you enjoyed your stay with us. We look forward to seeing you again the next time your travels bring you to Wenatchee.

4/10 Poor

Helene

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Mgr on Oct 17, 2023
Thank you for posting a review. We would hope upon receiving a lower score, there would be an explanation as to what problem you encountered during your stay. We use this feedback from you, our guests, for making repairs, changes, updates, based on your input. Just giving us a lower score does not tell us about your experience. We hope you return to give us another chance, as lower scores are extremely rare for us.

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and cozy room, friendly staff, central and right on the main drag. Always looking for a budget motel that feels clean and safe, and finally found it!
Stayed 1 night in Oct 2023
Response from Mgr on Oct 17, 2023
Thank you for reviewing our place. Thank you also for all your kind words and nice comments. We are pleased you enjoyed your stay. We look forward to having you come back for another visit!

8/10 Good

Sakdina

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Mgr on Oct 17, 2023
Thank you for posting a review. Thank you also for the high scores. We know you have a choice when deciding where to stay when visiting Wenatchee, and we are so happy you chose to stay with us, We look forward to serving you again the next time you are back this way!

10/10 Excellent

Terrance

Liked: Staff & service, property conditions & facilities
The young lady who checked me in was very friendly and welcoming. The room was clean and quiet. I would definitely stay here again.
Stayed 1 night in Oct 2023
Response from Mgr on Oct 8, 2023
Thank you for taking the time to post a review, and thank you very much for all the kind words and the high scores. We are pleased that you enjoyed your stay with us, and we would love to see you again in the near future.

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This was our 3rd time staying here. Yhere are new managers and they have done a lot of work! We met the wife and she is very nice. They have painted, put a fence up, put new mattresses in the room and the pool area looks much nicer(not warm enough out to swim). The last times we have stayed, there have been sketchy guests and both times the police were there in the morning. Not the case at all this time. Highly reccomend staying here for an inexpensive place to sleep. Would be nice to have a fan in the bathroom to help with fog and moisture after a shower.
Stayed 2 nights in Sep 2023
Response from Mgr on Oct 3, 2023
Thank you for taking the time to post a review. Thank you also for all your kind comments and high scores. We have made a lot of wonderful room updates as well as a change in the overall culture and vibe, and we are so pleased that you noticed and appreciated them. We appreciate the feedback as well, and your suggestion is something we have on your list of upcoming improvements. We look forward to serving you again the next time you visit Wenatchee.

10/10 Excellent

Murray

Stayed 1 night in Oct 2023
Response from Mgr on Oct 23, 2023
Thank you for taking the time to post a review. Thank you also for the high scores. We are pleased to know that you enjoyed your stay with us. We look forward to your next visit.