Front of property

Reviews of White Hart Inn

3 out of 5
White Hart Inn
19-21 Sadler Street, Wells, England

Reviews

7.8

Good

Rating 10 - Excellent. 84 out of 231 reviews" "
Rating 8 - Good. 75 out of 231 reviews" "
Rating 6 - Okay. 39 out of 231 reviews" "
Rating 4 - Poor. 15 out of 231 reviews" "
Rating 2 - Terrible. 18 out of 231 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Regina on May 16, 2024
Hi Paul. Thank you for the five-star review. We are pleased to see that you enjoyed your time with us at The White Hart and hope that you visit us again soon.

8/10 Good

Michael Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the fact it was good value for money and in an excellent location.
Stayed 3 nights in May 2024
Response from Regina on May 12, 2024
Hi Michael. Thank you so much for your review. We are so pleased that you enjoyed your time with us at The White Hart, and look forward to welcoming you back soon!

8/10 Good

Joy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very accommodating. The rooms were warm, comfortable, and everything worked.
Stayed 2 nights in May 2024
Response from Regina on May 9, 2024
Hi Joy. Thank your for your review. We do hope that we can welcome you back at The White Hart again soon!

10/10 Excellent

Alec

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely return, lovely pub with local south west ales, cider's, lagers, spirits. Great atmosphere, live music on night we stayed, not to loud and finished at reasonable time so not disturbing guests. Staff were really nice, helpful and approachable, room was clean and well kept, breakfast was relaxed atmosphere and good size portions, continental available as well. Bonus was they would accommodate a motorbike in a safe place with prior notice given. Overall my opinion is this is a great place to stay and definitely going in the right direction from previous ownership. Deserves more star rating than currently has (but think this is from previous rep) would definitely return without hesitation if current staff and owners preside. Harley Al. Cornwall
Stayed 1 night in May 2024
Response from Regina on May 9, 2024
Hi Alec. Thank you for your wonderful and kind words regarding your recent experience at The White Hart. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We are committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. Make sure to visit our social media pages for updates on live music and events. Hopefully we will get the pleasure of welcoming you back to The White Hart very soon.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and everything in walking distance
Stayed 2 nights in Apr 2024
Response from Regina on May 2, 2024
Hi Michelle. Thank you for your review. We are looking forward to welcoming you back at The White Hart here in the near future.

10/10 Excellent

Jeff

Stayed 1 night in Apr 2024
Response from Regina on May 16, 2024
Hi Jeff. Thank you for the five-star review. We are so glad that you had a good experience with us at The White Hart. Hopefully we will get to welcome you back again in the near future!

10/10 Excellent

Pamela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very quaint and the staff are lovely. I always stay here when I drop my godson off at Wells cathedral school
Stayed 1 night in Apr 2024
Response from Regina on Apr 26, 2024
Hi Pamela. Thank you for choosing The White Hart for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to The White Hart in the near future

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, amenities
Likes:-price, clean, food, selection of drinks at bar, staff friendly. Dislikes:-lack of parking specifically information on this (tried ringing hotel but phone just rang out) Some minor attention to detail (waited at bar 5 minutes while member of staff talked to another member of staff, lack of glasses for juices at breakfast -minor issues really.)
Stayed 1 night in Apr 2024
Response from Regina on Apr 12, 2024
Hi Andrew. We very much appreciate your comments regarding your stay at The White Hart. I will be sure to share your feedback with our team. I am sorry to hear, however, that one of our team members did not greet you promptly enough. Please rest assured that we are taking the appropriate measures to address the problem. As far as the parking situation, we don't own that portion of the property. Sorry for the inconvenience and we do hope you understand.

4/10 Poor

Holly

Disliked: Cleanliness, property conditions & facilities
Not as advertised. I had requested and told we would have twin beds, we had a double. The shower mechanism didn't work and the staff member said he would take a look, it was never addressed. The room wasn't cleaned after our first day, at breakfast they ran out of things then just didn't bring us what we ordered. The staff were perfectly lovely, but I would not stay again. I will say the tavern was fun.
Stayed 2 nights in Mar 2024
Response from Regina on Apr 8, 2024
Hi Holly. Thank you for your feedback. We’re so sorry to hear that your experience did not meet our standards. We value our guest's feedback and are working hard to ensure that similar issues do not occur in the future. This does not reflect the standard of service that our customers deserve. We hope you give us another chance soon, so we can share a more positive experience.

6/10 Okay

Graham

Stayed 2 nights in Mar 2024
Response from Regina on Apr 3, 2024
We’re so sorry to hear that your experience was not 5 out of 5 and did not meet our standards. We value our guest's feedback. Might I ask what we could have done to make your stay or visit with us more enjoyable? Looking forward to hearing back from you.

4/10 Poor

Jackie

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Regina on Mar 29, 2024
Hi Jackie. Thank you for leaving a review. Might I asked what we could have done differently or better to make your stay 5 out of 5? Looking forward to your response.

2/10 Terrible

Irene

Travelled with family
Disliked: Amenities, property conditions & facilities
Liked proximity to family in Wells. DIDN'T LIKE THE FACT THAT THERE WAS NO REPEAT NO HEATING IN THE ROOM IT WAS THE COLDEST WE HAVE EVER BEEN IN PAID FOR ACCOMMODATION
Stayed 1 night in Feb 2024
Response from Beth, General Manager on Mar 4, 2024
Hi, Thank you for your review, I apologise for the inconvenience of our heating unfortunately playing up on the weekend you stayed with us. We had hoped the fan heater we gave alleviated the problems caused by the lack of heating working in the pub and rooms. We have since managed to get the heating working, and I hope it hasn't fully deterred you from staying with us again. Again, please accept our apologies as this is not the usual for our accommodation. Many thanksBeth GM

8/10 Good

peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room good breakfast
Stayed 1 night in Feb 2024
Response from Regina on Mar 29, 2024
Hi Peter. Thank your for your review. Glad you enjoyed your stay with us and looking forward to you hopefully staying with us again.

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Heating was being upgraded so they gave me a portable heater, which I used a lot. Also I like a real doorkey. My only negative was if I wanted to plug anything in the sockets were at floor level (unless I unplugged the tv). This becomes relevant later in life.
Stayed 1 night in Feb 2024
Response from Regina on Apr 16, 2024
Hi Ruth. Please except our sincerest apologies on such a late response. Thank you for taking the time to leave a review. Sorry that there were issues with the heating. Thankfully the portable heater did the job. We have taken your feedback on board and are looking at ways to make the sockets more accessible with the current layouts of the room.

2/10 Terrible

PHILIPPA

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was freezing cold. Radiator not working. Glass missing in bathroom window and bathroom door would not shut. Staff help and attitude was appalling
Stayed 2 nights in Feb 2024
Response from Beth, General Manager on Feb 20, 2024
Thank you for your review, I apologise the original room we checked you in unfortunately had an issue with the bathroom window, and wasn't as warm as expected so we provided you with a fan heater which I had hoped would have kept you warm. We made other arrangements to move you to another room more suitable and thought this had resolved the issues you had already faced. I have spoken to the staff about handling such situations like this and I assure you that this won't happen againI have maintenance in to repair the broken window as mentioned, and other cosmetic works required within the rooms, and I hope this doesn't deter you from staying with us again.

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really old fashioned Inn with quirky features and extra helpful and friendly staff.
Stayed 1 night in Feb 2024
Response from Regina on Mar 29, 2024
Hi Pamela. Thank you for the wonderful review!

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Regina on Apr 16, 2024
Hello. Please except our sincerest apologies for such a late response. We’re so sorry to hear that your experience did not meet our standards. We value our guest's feedback and work hard to ensure that everyone is satisfied when they leave The White Hart. We have currently made some changes to better improve our guest's experience. It is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab hotel
Excellent value. Ade was very welcoming and always there to help if we had any questions.
Stayed 1 night in Feb 2024

10/10 Excellent

Clive

Stayed 1 night in Feb 2024

6/10 Okay

Justino

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were really friendly and helpful
Stayed 2 nights in Feb 2024

2/10 Terrible

Gary

Stayed 1 night in Jan 2024

8/10 Good

Emily

Liked: Cleanliness, staff & service, room comfort
Lovely pub and atmosphere. The manager was really friendly and welcoming. The rooms are abit tired but overall good experience and value for money
Stayed 1 night in Jan 2024

10/10 Excellent

Susan

Stayed 1 night in Jan 2024

10/10 Excellent

Cath

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely period hotel. Bar serving lots of craft ales and offer delicious fresh meals, our evening meal and breakfast were amazing! Friendly staff that couldn’t do enough for us, we felt very welcome. Room was spotless and bed was so comfortable we will definitely be returning. Visited the Saturday market just at the end of the street & cathedral opposite the hotel, perfect spot to explore. My only criticism was hotel has no parking, but we managed to park next to cathedral on Cathedral Green, BA52UE on the sat nav. It’s a 2 hour stay throughout the day but you can park easily between 6pm-10am

8/10 Good

Charles

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a room in an annexe to the rear of the hotel grounds -- possibly above former stables when it was a coaching inn. Very cosy and quiet, with an enormous, comfortable bed.
Stayed 1 night in Jan 2024

6/10 Okay

Andy

Travelled with partner
Liked: Staff & service
Disliked: Amenities
great selection of ales, staff very friendly, great location.
Stayed 1 night in Dec 2023

10/10 Excellent

Sion

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Mette

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Lovely quiet, clean and comfortable room, in a beautiful old building directly opposite the cathedral. Delicious freshly cooked breakfast with lots of choice. Would definitely return.
Stayed 1 night in Dec 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Good for the budget price.
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Staff & service
Consort weekend in Wells.
Our trip to Wells was great the hotel is very close to the shops which was good.. Great welcome and the food was really good to.. The consort was lovely and The Christmas market day as a suprise. Will stay again for sure.
Stayed 1 night in Dec 2023

10/10 Excellent

Chris

Travelled with group
Stayed 1 night in Dec 2023

8/10 Good

Andrea

Liked: Staff & service
Pleasant stay
Had a nice stay, room small in need of decorating. Bed very comfortable and linen immaculate. Staff very friendly and welcoming. Would not hesitate to stay there again. Fantastic location.
Stayed 2 nights in Dec 2023

8/10 Good

Glenn

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money. Amazing breakfast and the multiple beer choices behind the bar were epic. Great service
Stayed 1 night in Dec 2023

6/10 Okay

Daniel

Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central hotel with lively staff
Great centrally based hotel, lovely friendly staff. Rooms nice , warm and quiet! Good was great. Good value for money. Would definitely recommend and stay here again, and great value for money! Nice one!!
Stayed 1 night in Nov 2023

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfy hotel
Very friendly staff. Large warm, comfy room. Very comfy bed and quiet at night even though there was a function going on. Very good food at good prices.
Stayed 1 night in Nov 2023

6/10 Okay

Martin

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Lovely selection of beers in the pub, 20 guest beers! Breakfast was fine. The bed was very comfy. The bathroom was outdated and freezing cold. Friendly and helpful staff though.
Stayed 1 night in Nov 2023

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my first time staying since the recent refurbishment and change of owners, and it is fantastic.
Stayed 1 night in Nov 2023

8/10 Good

allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

G P G

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
white hart
great venue, lovely friendly staff,
Stayed 1 night in Nov 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, tidy and really friendly staff and a good cooked breakfast in the morning.
Stayed 1 night in Nov 2023

10/10 Excellent

Sergei

Stayed 3 nights in Oct 2023

6/10 Okay

Mike

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ive stayed hwre several times in the past as l visit my brother,the rooms are comfortable altho sometimes dusty,the staff are friendly & welcoming too,its perfectly situated for easy access to wells high street,full of character this place is definately worth a visit.......
Stayed 1 night in Nov 2023

2/10 Terrible

Natalia

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
An authentic Faulty Towers experience for brave guests who like being degraded for their own money! No working WiFi, you'll be lucky if TVset in your room works and the room door open without force. Room 4 is designed to infuriate guests - it's a former fire exit with a green escape light on all night and a glass door that leads to a fire staircase. According to one of the managers to open room 4 door you need to kick or push it... Room 7 is less cold then room 4, because there's just a single window frame there, but it gets stuck and only staff knows how to "wiggle" it down. It's above a beer garden, meaning you'll be enjoying drucken conversions till well after midnight and a member of staff will definitely tell you that the people downstairs have the right to be there, but they will eventually leave. Keep in mind, there are no dedicated members of staff who look after 15 guest rooms. You have to beg for help at the bar and be prepared to hear the same reply "we are very busy at the bar to help you upstairs" to switch on/ fix/ open one of many broken appliances upstairs...(pictures on the website were taken probably 20 years ago) Cleaners doesn't mop or even vacuum clean the floor, don't dust surfaces; and they occasionally make your bed with your socks being left under a duvet, on some occasions they don't show up at all. However, cooked breakfast was good, on the day, when the cook didn't show up, there was really not much to choose from. You'll need eyemask, earplugs
Stayed 3 nights in Oct 2023

8/10 Good

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay located in the centre of Wells. Great breakfast and really good, traditional bar area. Excellent as a base to explore Wells and the local area.
Stayed 3 nights in Oct 2023
Response from Regina on Nov 3, 2023
Hi Rebecca. Glad you enjoyed your stay. Hope you stay with us again in the near future.