Very wonderful place and I will stay again. This feedback is only explaining why 4 stars instead of 5 of 5. Only things preventing highest rating— 1) exterior incredible but interior not new; 2) outdoor propane fireplace out of gas and they were unaware (the patio should be their top selling point! even in winter; 3) Very kind staff and willing to be helpful, but not as knowledgeable as could have been on family discounts for the highest rating. For example, they were unaware of a Weggis ‘Tuesday’s’ special discount on the trains/cable cars that I serendipitously discovered online. They helped me research the details after my discovery and recommended it. However, I decided to just ask about it at the cable station and it turned out they had an even less costly ‘family’ special which was further for a half day. If they knew those details, I would have rated highest.