BBQ/picnic area

Reviews of Hearth & Home Inn

2 out of 5
Hearth & Home Inn
3376 Dellwood Rd. (US Hwy 19), Waynesville, NC

Reviews

7.2

Good

Rating 10 - Excellent. 49 out of 163 reviews" "
Rating 8 - Good. 55 out of 163 reviews" "
Rating 6 - Okay. 24 out of 163 reviews" "
Rating 4 - Poor. 13 out of 163 reviews" "
Rating 2 - Terrible. 22 out of 163 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Angelina

Cute cozy little room. The gentleman at the front desk was very accommodating and kind. and Milky Way was the best greeter/guard cat !
Stayed 1 night in Feb 2024

2/10 Terrible

Kim

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
HORRIBLE
Stayed 2 nights in Oct 2023
Response from Allen on Nov 9, 2023
You didn’t even get out of your truck. Called me on the phone from the parking lot to Cancel. I suggested that you call Expedia since that’s how you made your reservation and you claimed you could not find their number so I left my guest and walked back into the house to look up your reservation and cancel it for you while you were on the phone. I informed you there would be a cancellation penalty because you made your reservations four hours before you said in my parking lot to cancel. You also agreed to the terms and conditions when you made your reservation through Expedia. Miraculously 20 minutes later you found Expedia‘s phone number and called them to demand I refund cancellation. I said no hung up and about my business. And a few minutes later Expedia called again from a different person stating you told them you saw a drug deal in my parking lot. So which one is the truth? I’m sure the Georgia real estate commission will be interested in the report that I sent to them about your ethics.

4/10 Poor

Verified traveller

Travelled with group
Disliked: Property conditions & facilities, room comfort
Older hotel - needs a total make over
This was only hotel available at the time I booked. It had decent reviews so I gave it a try. Although the room was clean, having to kill three bugs (either stink bugs or roaches) made my stay less comfortable. The hotel was also what appeared to be home for several families that looked like they might have been doing construction in the area. They also made us a little uncomfortable. The bedding was clean. The bathroom fixtures had burn marks on them that most likely happened when the hotel offered smoking rooms. I would not stay there again.
Stayed 2 nights in Oct 2023
Response from Allen on Oct 27, 2023
Let's be honest. You chose my property because my rates were the "cheapest" for the weekend. There were rooms available in the valley the weekend you stayed but they were anywhere between 75-150 higher than my rate. I know because since I was sold out I was finding rooms for other travelers who didn't plan in advance. Yes, sometimes bugs get into the rooms. They are stink bugs and if they look like Lady bugs we call them "Halloween Beetles." Those rascals give us fits during the first cold snaps of the year. It's good you were able to get rid of them since I wasn't made aware there was a problem. Also, yes, there are other people staying here Two families are still here because their homes were destroyed in the floods earlier in the year and 3 crews are here working at the Epsom salt plant (If you are familiar with Epsom Salt you know). They are all sociable and unpretentious. It's unfortunate you were "uncomfortable" but some people are just like that around "other people." I'm glad you were in the valley and hope you enjoyed your visit with the exception of my place of course. I'm sure with better planning you will be able to find much more suitable accommodations on your future visits.

10/10 Excellent

Teena

Stayed 2 nights in Oct 2023

10/10 Excellent

Josh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sister, weekend get together,The room was clean which is very important. We had a great time. Would stay there again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Rosemary

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The Mgr was very nice we were running late and he said that it was fine he was going to be up for awhile and then he said take your time and be safe i thought it was really sweet The room was clean you could see it was a older building but it was very clean We met a few of the other guests and they were nice also I would stay there again
Stayed 2 nights in Oct 2023

10/10 Excellent

Timothy B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Immaculately clean room!
Like most of the locally-owned hotels in Maggie Valley, this is an older hotel. Do not let the looks fool you. Our room was IMMACULATE. The refrigerator is probably the largest one I've ever seen in a hotel room. The king sized bed was SO comfortable! The owner was so friendly and made sure we had everything we needed for a great stay, plus his number if we did have any problems (we did not!) If you're like us and you just want somewhere clean & comfortable to sleep at night THIS is the place for you!
Stayed 3 nights in Sep 2023

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and the facility was clean and well kept. It is an older motel but has been upgraded well.
Stayed 4 nights in Aug 2023

10/10 Excellent

Kimberly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean and the staff was friendly.
Stayed 1 night in Jul 2023

8/10 Good

Dr. Karen

Stayed 2 nights in Jul 2023

10/10 Excellent

Harold, Beaufort

Liked: Cleanliness, staff & service, property conditions & facilities
Nice easy check-in. I have stayed here a couple of times and it is a great value.
Stayed 2 nights in Jun 2023

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We were able to check in early. Staff was very friendly and helpful.
Stayed 3 nights in Jun 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cozy and accessible to lots of things to do. Friendly owner and son! Will be returning!
Stayed 4 nights in May 2023

10/10 Excellent

James, Goose Creek

Stayed 2 nights in Apr 2023

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

8/10 Good

Charles

Liked: Cleanliness, property conditions & facilities, room comfort
Clean, basic, reasonable
A small, older motel where you can park at your door on the ground level. Clean, basic accommodations. Our king room had a good size refrigerator with a freezer, microwave, coffee maker, etc. The owner? warned us that help was scarce and there might not be any service. 35 miles from downtown Asheville, but right at the edge of Maggie Valley. No restaurant within walking distance, but lots of mom and pop type places nearby. No frills basic place to sleep.
Stayed 2 nights in Oct 2022

8/10 Good

ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2022

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great , motorcycle friendly
Stayed 2 nights in Sep 2022

8/10 Good

Harold, Beaufort

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet. Clean
Stayed 2 nights in Jul 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay here again. Alan was very attentive.
Our stay was very pleasant. The facilities we clean. The location was close to all the activities and attractions we were interested in.
Stayed 4 nights in Jun 2022

10/10 Excellent

joey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

2/10 Terrible

Edward

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2021

8/10 Good

Bonnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property was very clean. You could definitely smell the disinfectant cleaner. The bed however could be replaced. It is a little wore and dented.
Stayed 2 nights in Oct 2021

2/10 Terrible

Ravi

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very dirty. Everything was stinking. Not even sure when was the last time they cleaned floor carpets and bed sheets. They say because of covid they don't clean the room when we are inside the hotel but at least they should clean it before customers arrive. Completely unacceptable that rooms were not cleaned at all before we checked in
Stayed 2 nights in Oct 2021
Response from Allen on Oct 26, 2021
You are completely clueless. My rooms are thoroughly cleaned and sanitized between guests. The only thing you complained about Saturday night was the trash you left inside the room while you were gone made the room smell. I invited you to take your trash out and use the extra bags in the bottom of the van to replace it. I informed you we do not enter your room due to COVID risks during your stay.

10/10 Excellent

Thomas W

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were happy the 2 days we stayed. Comfortable beds and clean room
Stayed 2 nights in Sep 2021

10/10 Excellent

Austin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021

2/10 Terrible

John

Stayed 2 nights in Aug 2021

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
Smoking downstairs
It would be nice if there was smoking on the bottom floor due to family not being able to do stairs. Also need to hire some help to clean the rooms. When ask if we could change to downstairs the man said no and he’s not gonna hire anyone to clean rooms that we were taking away from “his important going out time”
Stayed 2 nights in Jul 2021
Response from Allen on Sep 25, 2021
When I open for the season in April 2022 there will no smoking inside any rooms. Previous experience with smokers has taught me they will not honor my request to smoke outside of my non-smoking rooms. I recall your hesitation when I reminded you the downstairs rooms are non-smoking and you would be required to smoke outside. As far as help cleaning my rooms is concerned you have mis quoted by statement. It goes as such: I have tried to hire help but they either can’t clean the way I want or they don’t show up. So I would rather clean my own rooms and put the money in my pocket and take a trip somewhere rather than waste my tine and money on someone who can’t do the job right.

10/10 Excellent

Joel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great will definitely stay there again and Allen was the best
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Liked: Room comfort
Nice.
Our first visit here. Motel didnt look like it did in the ad. It was a different color and no pretty flowers hanging. Room had a damp feel and smelled musty. However bed was extremely comfortable. The office didnt have any sort of signage indicating it was the office which was confusing to us when we pulled in. Its in a older brick house. Owner was very friendly and extremely busy as he had to clean the rooms himself. We did enjoy sitting outside our room the 2 nights we were there.
Stayed 2 nights in Jul 2021

8/10 Good

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only had one problem our entire stay & that was at check in. We arrived after 4 & the owner wasnt there. His son was, who informed us he couldnt check us in, along with another guy who was also trying to check in. We left & came back maybe 2 hours later & checked right in. Clean room, very comfy bed, quiet & the owner was very nice. Overall a nice stay! Will stay again :)
Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveller

Business traveller, Travelled with group
They said something happened with our room and it wasn't available when we went to check in. They referred us to another motel down the road ,where they said they called and got us a room. It certainly wasn't a place that I would have stayed, but we were without a room and stuck there---
Stayed 2 nights in Jun 2021
Response from The owner on Jun 28, 2021
I guess I should have just put you in the room you booked even though the bathroom ceiling had to be ripped out due to a leak. Imagine how pissed you would have been then. Lesson learned….I should have just cancelled your reservation and let you find a room on your own.

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was filthy. Child got bit up by bed bug's. AC and lights didn't work when first got into room. Every time I went to car, I felt like was going to get mugged. Was loud and beyond dirty, filthy.
Stayed 1 night in Jun 2021
Response from The owner on Jun 26, 2021
LOL. Interesting. I clean my own rooms. I do my own laundry and I make all my beds. Odd, you made no comments to me during your “stay” about your “issues” yet here you are anonymously. Thank you for the laugh of the day.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and very comfortable. Nice size room. The owner was nice.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and relaxing stay
Stayed 2 nights in May 2021

6/10 Okay

brian

Travelled with family
Liked: Staff & service
Stayed 3 nights in May 2021

8/10 Good

William

Liked: Staff & service, room comfort
Good for a weekend trip
We had a two night stay. Overall it is a nice motel that could use a little updating. Our room had a very musty smell. We had to buy a can of Lysol spray to make it less noticeable. Maybe because of Covid and with fewer travelers than normal the a/c wasn't run very often and the rooms weren't aired out. The motel is convenient to Waynesville and Maggie Valley.
Stayed 2 nights in May 2021

10/10 Excellent

joey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very clean room the service was friendly and very helpful and good rates
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2020

8/10 Good

Sean

Stayed 3 nights in Oct 2020

10/10 Excellent

Patricia

Travelled with family
Stayed 4 nights in Oct 2020

8/10 Good

Linda, Rocky Mount

Travelled with partner
Liked: Cleanliness, property conditions & facilities
the room was dated and needs some different carpet, however, it was clean and functional. My biggest concern was the unavailability of WIFI, I had brought my computer to get some things done, and could not get on to do so. I did mention this to the owner, who agreed that the room I stayed in had some WIFI issues in it. Everything else was fine
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2020

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Oct 2020

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2020

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The owner was an amazing host and the room was perfect. Plenty of towels and I was able to score extra coffee which is always my gauge of excellence. Thank you, Allen!
Stayed 2 nights in Oct 2020

6/10 Okay

Mo

Liked: Staff & service
Nothing special, not really worth it
Stayed 1 night in Jul 2020