Classic Room, 1 King Bed, Smoking
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Reviews of Imperial Lodge

2 out of 5
Imperial Lodge
504 W Main Street, Waverly, TN

Reviews

6.8
Rating 10 - Excellent. 31 out of 118 reviews" "
Rating 8 - Good. 35 out of 118 reviews" "
Rating 6 - Okay. 23 out of 118 reviews" "
Rating 4 - Poor. 2 out of 118 reviews" "
Rating 2 - Terrible. 27 out of 118 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

5.0/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

2/10 Terrible

Russell

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia sucks
Stayed 1 night in Jan 2024
Response from Sp on Apr 21, 2024
I think this response is for expedia!

6/10 Okay

Cathy

Travelled with family
Only motel in town. Rooms had a refrigerator and microwave that worked, that was good. It is a small town & this is the only motel in the center of town. Convenient to other stores. Loved the Magnolia flower picture. However, there does need to be some repairs or updates needed. Some bulbs didn't work in the lamps. Clock kept blinking. Remote worked part of the time. An added breakfast or snack of some type would be nice too.
Stayed 1 night in Apr 2024

10/10 Excellent

Travis

Stayed 1 night in Dec 2023

2/10 Terrible

Savannah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT COME HERE. NOT SAFE.
Place was trashed and dirty. Had trash from previous guests and hair and bodily fluids. Also found drugs under the couch which I tried to pick up but it crumbled. The staff was extremely rude and slammed the door in my face when asking for towels. The room had blood and holes everywhere and roaches.
Stayed 3 nights in Nov 2023

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities
I had one towel for my 3 night stay.bathroom was filthy.cigarette burns on bathroom sink.bathroom sink had no water.shower handle leaked very bad so no water pressure and the water went cold in less than 10 minutes.bed was stained.carpet filthy and stained.no garbage can no coffee pot.staff was unpleasant when I asked for towels.towels were stained .there was a piece of wood holding up the bed that was hanging out and I hurt my ankle.tryed asking for a discount was denied at the front desk.worst hotel I have ever been to
Stayed 3 nights in Nov 2023

8/10 Good

clifford

Travelled with family
Disliked: Amenities, property conditions & facilities
property needs a new face lift,ice machine broke,bath tub caulk was dirty,tub had a chunk broken out of it ,place was not clean,no blankets just sheets and a lite quilt.was not worth the money,no wonder they got a no refund policy,would have looked elsewere.you need to check the places out more,do not look like what is advertised on the web,all in all it was quiet there,and desk person was nice and informable about the area
Stayed 1 night in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room
Clean room
Stayed 2 nights in Oct 2023

10/10 Excellent

Raymond

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Underrated!
Great room! Very clean! Very quiet. Very comfortable bed. Helpful staff! Awesome shower. If I am ever in Waverly again, I'll definitely stay here!
Stayed 1 night in Oct 2023
Response from dm on Oct 30, 2023
thank you

6/10 Okay

Gavin

Business traveller
Liked: Staff & service
there was no wifi and wasn't as clean as I expected
Stayed 5 nights in Oct 2023

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sp on Oct 9, 2023
Thank-you!

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice rooms. Very clean. Friendly staff.
Stayed 2 nights in Aug 2023
Response from Sp on Sep 8, 2023
Thank-you hope to see u again soon! Have a safe trip!

8/10 Good

MAGGIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Sp on Oct 9, 2023
Thanks!

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Sp on Sep 8, 2023
Thank-you!

6/10 Okay

Benjamin

Business traveller
Disliked: Cleanliness, room comfort
Stayed 5 nights in Jul 2023

2/10 Terrible

Larry

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ate at a nearby diner called the Rusty Rooster, it was great! The room however was far from great. Cigarette burns and stains on the bed coverings, stains on sink and tub, duct tape holding carpet down and bed was very uncomfortable. After about 5 minutes of unsuccessfully finding another room some where else, I decided to sleep overnight in my work truck in a parking lot. This hotel needs to be completely remodeled or shut down.
Stayed 1 night in Aug 2023

2/10 Terrible

Sergio

Stayed 1 night in Aug 2023

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Carol

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was mold in the bathroom. Toilet seat old and stained. No security lock on the door. Door knob was loose and door could be pushed in and out with it closed. Dirty carpet.
Stayed 1 night in Jul 2023

2/10 Terrible

Ronald

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Dump
I went for two night stay and no room for a large vehicle at all to park. Was told I could park across the street. Asked for a king bed smoking room. The room door was left open and the AC was not putting cold air out. No room to move around at all. It was only 98 outside. Other option was a 2 queen bedroom and it was a little better with space. Thing is No smoke detector, no vent fan in bath, it just hummed. No security lock for room door and two electrical outlets were missing covers and one you could pull halfway out. Never will I stay here again and Hotels .com should drop this place for it gives them a bad name for offering this place as a suitable place to stay.
Stayed 2 nights in Jul 2023
Response from Sp on Jul 31, 2023
We are sorry! We were arable to accommodate your Fire Truck right outside your door. We recommended across thestreet because it was mere 40 ft from your door and that so you can see your Fire Truck from your window. You were offered parking on our lot but that would have been a little walk and you would not be able to see it from your room! Again sorry! We are a one star property Nothing more nothing less!

10/10 Excellent

Joel, Belleville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only option for hotel in Waverly. The non-smoking room was clean and quiet. There were construction workers staying in the hotel but they were quiet and very respectful. I had a friend who needed a room last minute and the staff gave him a last minute double at the single rate. I grew up in Waverly so it is nice to know that there is a quiet, safe, and clean option here.
Stayed 3 nights in Jul 2023
Response from Sp on Jul 27, 2023
Thank-you for those superb words!

10/10 Excellent

Jamey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet place
Our experience was very good. The rooms are dated however they are kept very clean. The owners are very attentive. We had a leak coming from the p-trap at the bathroom sink. The owners had it fixed right away. Nice quiet place to stay with many dining options very close by.
Stayed 3 nights in Jun 2023
Response from Sp on Jun 20, 2023
Thanks! Come back and see us again!:)

10/10 Excellent

Willie

Stayed 1 night in May 2023
Response from Sp on May 23, 2023
Thanks, be safe and have a wonderful trip back home!

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Sp on May 23, 2023
Thanks you!

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities
This was perfect for what we needed. Well kept and clean.
Stayed 1 night in May 2023
Response from Sp on May 7, 2023
Thank-you!

6/10 Okay

Edna

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was fine. But the internet do not work and when it did it was so, slow. I also, find the ground around the lodge was dirty with garage in the back. The front of it look very old and the A/C gave off a mold smell. We left a day early because we could not breath in the room when the A/C was on.
Stayed 4 nights in Apr 2023

10/10 Excellent

Maximino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice property & clean. Only thing bad was neighbors very loud banging around 1am for all 3 days of my stay. Other than that i overall enjoy my stay.
Stayed 3 nights in Mar 2023

8/10 Good

Valerie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Have relatives in town so closest place to stay. $10 fee per night for our dog. Basic hotel at $75 a night so no frills.
Stayed 2 nights in Nov 2022

8/10 Good

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though it’s an older property they have tried to make it nice. Enjoyed the stay and two good restaurants to walk to.
Stayed 2 nights in Oct 2022
Response from Sp on Oct 26, 2022
Thank you!

10/10 Excellent

George

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Very comfortable with very friendly staff. Clean, fridge, microwave, cable, fast internet... sorry, no pool. Great food within walking distance. Can't get much better. Will definately return.
Stayed 1 night in Oct 2022
Response from Sp on Oct 16, 2022
Thank-you! Come see us soon!

8/10 Good

Donald

Liked: Cleanliness, staff & service
Disliked: Room comfort
Decent Place To Stay With Nice Folks
Staying here while we work on our fixer upper. It’s an older property. TV with Direct TV. Did not try internet. Host on Friday evening very nice. Asked for extra pillows the first weekend and had them ready for us when we checked in the next weekend. Close to good meat & three called the rusty rooster. My only complaint is the beds … very hard for my taste, but that’s just me.
Stayed 2 nights in Oct 2022

10/10 Excellent

Larry A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean place comfortable nice staff.
Stayed 2 nights in Aug 2022

2/10 Terrible

Heather

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nasty facility. Owner rude, called me stupid and dumb ass amongst other names. Yelled and screaming. Beware do not ever stay there.
Stayed 1 night in Aug 2022

6/10 Okay

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No HBO and the Wi-Fi sucks
Stayed 6 nights in Jul 2022

6/10 Okay

Scott

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2022

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good stay
The tub needs to have slip resistant pads in it we took a shower and my husband fell soon as he got it there. The overall stay was great.
Stayed 1 night in Jul 2022

10/10 Excellent

Jamey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hostess was amazing, she made sure we were comfortable and happy with our room. The room was very clean. We were close to restaurants which made it very convenient.
Stayed 3 nights in Jun 2022

2/10 Terrible

Colten

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely disgusting black mold, roaches everywhere, stains on bed and furniture, bathroom was disgusting and was falling apart. All around needs to be condemned
Stayed 1 night in Jun 2022

6/10 Okay

Joseph, Gurnee

Travelled with pets
Disliked: Amenities, property conditions & facilities
Very out dated and a non smoking room smelled of smoke
Stayed 1 night in May 2022

10/10 Excellent

Jeff

Stayed 1 night in Apr 2022

2/10 Terrible

Gladys

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
The motel would not honor the Hotels.com reservations and payment. Had to pay twice. Am trying to get a refund from hotels.com
Stayed 1 night in Mar 2022
Response from sp on Mar 16, 2022
When did you stay here? We have never nit honored prepayments and all our reservations online are prepaid, we would not have charged you when you cake. Hence PREPAID!

10/10 Excellent

Rory

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
It was obvious that the owners of the property take great care to make sure it is clean and accommodating. Although this is not a new property and the rooms could use some updates, it was clean, the bed was comfortable, the room was large and it was priced for value. Overall, I was pleasantly surprised.
Stayed 1 night in Jan 2022

2/10 Terrible

Sonia

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
More clean
Stayed 1 night in Oct 2021

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The A/C leaked on the floor the room was musty
Stayed 2 nights in Aug 2021

2/10 Terrible

Paul

Business traveller, Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here.
Place was a dump. Not sure how they are allowed to operate. More of a crack house than a hotel. This place should be shut down.
Stayed 6 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff convenient location to the event we were attending.
Stayed 1 night in Aug 2021

6/10 Okay

Jack

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Uncomfortably dirty
Stayed 3 nights in Aug 2021
Response from S on Aug 6, 2021
I would have gave u money back if you wanted to leave, we did not force you to stay.

2/10 Terrible

Verified traveller

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We showed up and left within 30 minutes. We walked into the room where there were cigarette burns in the blanket, stains on the bed, bed was ripped, smelled, dirt/ashes in the ac unit, all around just nasty. Have been trying to get a refund for 3 days but the owner claims he can’t help us. Wouldn’t suggest this place.
Stayed 1 night in Jul 2021
Response from sp on Jul 18, 2021
You have never spoken to me, you have been speaking to expedia. if the room smelled of smoke you had asked for a smoking room. we dont have blankets however, their was a small hole in the bedspread. I am sorry but it was noting has bad has you are claming. I have a video tape of you and your BOYFRIEND making balloon faces and subsequently blowing smoking out of your mouths. we will forward this video to the authorities.