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WiFi sucked. It kept disconnecting so couldn’t use iPad. A/C didn’t work. Wanted to put on fan for a little to cool down room but wouldn’t turn on. Good price so that’s why I stayed here. Was worth what I paid. Bed was fine other than spots on sheets and looked like a spot of makeup. I’d stay again just don’t be too picky.
Kevin
Stayed 1 night in May 2024
4/10 Poor
William
Business traveller, Travelled with partner
May 1, 2024
Liked: Staff & service, amenities
Disliked: Cleanliness
Sheets were filthy, Had front desk change them and even the replacement sheets had stains. TV selection was excellent. Room was clean. Internet was awesome, No screen on 2nd story window, lol. It's a very aged hotel with dirty hallways and no elevators justy long halls and steps. Prepaid for room and they forced us to pay $50 for security deposit refundable in up to 4 weeks.
The rooms are so affordable and if you need a room last minute they always accommodate
Jessica
Stayed 1 night in Apr 2024
8/10 Good
Chang
Apr 7, 2024
Chang
Stayed 1 night in Apr 2024
Response from Kimberly F. Front Desk Manager on Apr 8, 2024
Thank-you for the rating. We are still doing our updating on the rooms. We hope you like the small changes. We hope to see you in the near future again as our guest. Thanks again.
The room was clean, the staff was nice, some people that choose to stay there may be noisy, not breakfast, just coffee and some waffles, but this is a inn, we didn't expect breakfast. In short we liked the great price and the fact that was clean and no carpets in the rooms! We stayed 2 nights.
Ionela
Stayed 2 nights in Mar 2024
Response from Kimberly F. Front Desk Manager on Mar 19, 2024
Thank you for your rating. We have been working hard on getting the rooms updated. We do hope to see you as our guest again in the future.
You are charged a $50 deposit which is not listed anywhere. The hallway smells like stinky feet. The towels were stained. The room was dirty, especially the ceiling and walls. The breakfast consisted of waffles that you had to pay for.
Nothing!!! Staff was terrible & living conditions were terrible!!!
Joseph
Stayed 12 nights in Jan 2024
Response from Kimberly F. Front Desk Manager on Mar 26, 2024
Sir, my staff employees are exceptional. I've never had a complaint! We've had the same employees for a very long time which tells you they know what they are doing and have great experience in the hospitality field. I'm sorry you had a bad experience. As far as the living conditions, we take pride in our hotel. It's unfortunate that some guests just are not content with anything we have to offer.
8/10 Good
Lana
Travelled with family
Feb 11, 2024
Disliked: Amenities
Stayed 2 days and was descent
Lana
Stayed 2 nights in Feb 2024
Response from Kimberly F. Front Desk Manager on Feb 12, 2024
Thank-you kindly for the rating. We are doing our best to accommodate your needs. We are updating all the rooms and working hard to make sure your stay with us is safe and comfortable. Have a great day!
8/10 Good
Debra
Feb 7, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Debra
Stayed 1 night in Feb 2024
Response from Kimberly F. Front Desk Manager on Feb 12, 2024
Thank-you kindly for the rating. We are doing our best to accommodate your needs. We are updating all the rooms and working hard to make sure your stay with us is safe and comfortable. Have a great day!
8/10 Good
Verified traveller
Travelled with group
Feb 7, 2024
Liked: Room comfort
Budget friendly and clean
We were put off initially by the residents in and around the motel. This site houses homeless and mentally challenged people.
The staff was pleasant, room was clean, however outdated.
Verified traveller
Stayed 1 night in Feb 2024
Response from Kimberly F. Front Desk Manager on Feb 12, 2024
Thank-you kindly for the rating. We are doing our best to accommodate your needs. We are updating all the rooms and working hard to make sure your stay with us is safe and comfortable. Have a great day!
2/10 Terrible
Jacqueline
Travelled with pets
Jan 30, 2024
Disliked: Staff & service
not able to get in with my cat...turned away
Jacqueline
Stayed 1 night in Jan 2024
Response from Kimberly F. Front Desk Manager on Feb 12, 2024
On our website it does specify NO CATS. We're sorry you may have overlooked this. We don't turn away any guests, our guests are important to us.
Very nice place to stay at I would do it again for sure.
Timothy
Stayed 1 night in Jan 2024
Response from Kimberly F. Front Desk Manager on Feb 12, 2024
Thank-you kindly for the rating. We are currently updating the rooms with fresh paint and new furniture. We hope to see you as our guest in the future so you can tell us how we are doing. Our guests are very important to us. Have a great day!
The motel was as expected. My first rooms tv wasn’t working but they were able to switch my room which was nice. I’d stay there again.
Michael
Stayed 2 nights in Jan 2024
Response from Kimberly F. Front Desk Manager on Jan 25, 2024
Thank you so much for the rating. We really appreciate it. We would love to have you as our guest again. We work hard on a daily basis and have been updating our rooms to make your stay a more enjoyable experience. So, we look forward to your next visit with us.
10/10 Excellent
Gary
Jan 22, 2024
Gary
Stayed 3 nights in Jan 2024
Response from Kimberly F. Front Desk Manager on Jan 25, 2024
Thank you so much for the rating. We really appreciate it. We would love to have you as our guest again. We work hard on a daily basis and have been updating our rooms to make your stay a more enjoyable experience. So, we look forward to your next visit with us.
2/10 Terrible
Laura
Travelled with partner
Jan 21, 2024
Disliked: Staff & service, amenities
Laura
Stayed 1 night in Jan 2024
2/10 Terrible
Richard
Jan 17, 2024
I was supposed to be booked at a Comfort Inn inWeston, wisconsin.You screwed up!!!!
Richard
Stayed 1 night in Jan 2024
10/10 Excellent
Denise Valerie
Jan 16, 2024
Denise Valerie
Stayed 3 nights in Jan 2024
Response from Kimberly F. Front Desk Manager on Feb 12, 2024
Thank-you kindly for the rating. We are doing our best to accommodate your needs. We are updating all the rooms and working hard to make sure your stay with us is safe and comfortable. Have a great day!
Always our place to stay when we’re there cheap and clean
michael
Stayed 1 night in Jan 2024
Response from Kimberly F. Front Desk Manager on Jan 25, 2024
Thank you so much for the rating. We really appreciate it. We would love to have you as our guest again. We work hard on a daily basis and have been updating our rooms to make your stay a more enjoyable experience. So, we look forward to your next visit with us.
10/10 Excellent
Debra
Jan 7, 2024
Liked: Cleanliness, staff & service
Debra
Stayed 1 night in Jan 2024
Response from Kimberly F. Front Desk Manager on Jan 25, 2024
Thank you so much for the rating. We really appreciate it. We would love to have you as our guest again. We work hard on a daily basis and have been updating our rooms to make your stay a more enjoyable experience. So, we look forward to your next visit with us.
10/10 Excellent
Denise Valerie
Jan 3, 2024
Denise Valerie
Stayed 28 nights in Dec 2023
Response from Kimberly F. Front Desk Manager on Jan 25, 2024
Thank you so much for the rating. We really appreciate it. We would love to have you as our guest again. We work hard on a daily basis and have been updating our rooms to make your stay a more enjoyable experience. So, we look forward to your next visit with us.
Thermostats do not work to control the baseboard heat.
Joe
Stayed 5 nights in Dec 2023
Response from Kimberly F. Front Desk Manager on Jan 25, 2024
Thank you so much for the rating. We really appreciate it. We would love to have you as our guest again. We work hard on a daily basis and have been updating our rooms to make your stay a more enjoyable experience. So, we look forward to your next visit with us.
There was more than enough parking even when it was busy. It was a nice spot close enough to drive to other restaurants.
Jerry
Stayed 7 nights in Dec 2023
Response from Kimberly F. Front Desk Manager on Feb 12, 2024
Thank-you kindly for the rating. We are doing our best to accommodate your needs. We are updating all the rooms and working hard to make sure your stay with us is safe and comfortable. Have a great day!
Response from Kimberly F. Front Desk Manager on Dec 20, 2023
Happy Holidays, thanks for the rating. We are trying our best to update all rooms so please bear with us. We hope to see you as our guest again and you will have a much better experience with us.
Response from Kimberly F. Front Desk Manager on Dec 20, 2023
Happy Holidays, thanks for the rating. We are trying our best to update all rooms so please bear with us. We hope to see you as our guest again and you will have a much better experience with us.
4/10 Poor
Holly
Dec 8, 2023
Holly
Stayed 1 night in Dec 2023
Response from Kimberly F. Front Desk Manager on Dec 20, 2023
Happy Holidays, thanks for the rating. We are trying our best to update all rooms so please bear with us. We hope to see you as our guest again and you will have a much better experience with us.
Staff was very friendly. Room had chipping paint, marked up furniture, but the room was cheap. Everything worked in the room.
Kim
Stayed 1 night in Dec 2023
Response from Kimberly F. Front Desk Manager on Dec 20, 2023
Happy Holidays, thanks for the rating. We are trying our best to update all rooms so please bear with us. We hope to see you as our guest again and you will have a much better experience with us.
8/10 Good
Dita
Dec 3, 2023
Dita
Stayed 2 nights in Dec 2023
Response from Kimberly F. Front Desk Manager on Jan 25, 2024
Thank you so much for the rating. We really appreciate it. We would love to have you as our guest again. We work hard on a daily basis and have been updating our rooms to make your stay a more enjoyable experience. So, we look forward to your next visit with us.
Response from Kimberly F. Front Desk Manager on Dec 20, 2023
Happy Holidays, thanks for the rating. We are trying our best to update all rooms so please bear with us. We hope to see you as our guest again and you will have a much better experience with us.
6/10 Okay
Rob
Nov 26, 2023
Liked: Amenities
Disliked: Property conditions & facilities
Bathroom definitely needs a fair amount of work. Also took the length of a shower before water got warm
Rob
Stayed 1 night in Nov 2023
Response from Kimberly F. Front Desk Manager on Dec 20, 2023
Happy Holidays, thanks for the rating. We are trying our best to update all rooms so please bear with us. We hope to see you as our guest again and you will have a much better experience with us.
I like how kindly I was treated
What I didn’t like being very tired
When I got in bed it felt so good
Mary
Stayed 1 night in Nov 2023
Response from Kimberly F. Front Desk Manager on Nov 27, 2023
Thank-you for the rating. We are still doing our updating on the rooms. We hope you like the small changes. We hope to see you in the near future again as our guest. Thanks again.
Response from Kimberly F. Front Desk Manager on Nov 27, 2023
Thank-you for the rating. We are still doing our updating on the rooms. We hope you like the small changes. We hope to see you in the near future again as our guest. Thanks again.
6/10 Okay
Douglas
Nov 20, 2023
Liked: Staff & service
Douglas
Stayed 2 nights in Nov 2023
Response from Kimberly F. Front Desk Manager on Nov 22, 2023
Thank-you for staying with us, and taking the time to give us a rating. We appreciate your business. We hope to see you in the near future as our guest again. Come see some more updates in the near future.
Response from Kimberly F. Front Desk Manager on Nov 22, 2023
Thank you for the rating and taking the time to do so. We appreciate all comments and suggestions. We do hope to see you in the near future s our guest again. Have a great day!
Beds were very uncomfortable. There were cigarette burns on the chair and on the bed. The bathrooms are very small.
mackenzie
Stayed 1 night in Nov 2023
Response from Kimberly F. Front Desk Manager on Nov 8, 2023
Thank-you for your rating. We are updating our rooms and just have painting to go. We hope your stay was comfortable and hope you were satisfied with the updates. We here at the Reliance Inn are working hard every day to make your stay with us a good memory.
I found a bed bug in my hotel bed after staying the night. I took a picture and showed it to the front desk. They did not apologize or offer any type of refund/credit, just said “thank you for letting us know”. Besides the bug in the bed, the floor was very unclean and greasy. The hotel room is not sound proofed at all and you can hear everything. Very noisy and difficult to get a good nights sleep. Would not recommend this location and am very disappointed by my experience.
Response from Kimberly F. Front Desk Manager on Nov 8, 2023
Thank-you for your rating. We are updating our rooms and just have painting to go. We hope your stay was comfortable and hope you were satisfied with the updates. We here at the Reliance Inn are working hard every day to make your stay with us a good memory.
6/10 Okay
Ryan
Business traveller
Oct 22, 2023
Liked: Staff & service
Disliked: Cleanliness
Overall the cleanliness of the facility was lacking. I walked from the desk to the bathroom in my socks and the bottom of my socks turned black. Which is kind of sad since all of the flooring was lvt so a quick mopping would have fixed that problem.
Ryan
Stayed 1 night in Oct 2023
Response from Kimberly F. Front Desk Manager on Nov 8, 2023
Thank-you for your rating. We are updating our rooms and just have painting to go. We hope your stay was comfortable and hope you were satisfied with the updates. We here at the Reliance Inn are working hard every day to make your stay with us a good memory.
8/10 Good
Ann
Travelled with group
Oct 21, 2023
A clean place to put your head
Ann
Stayed 1 night in Oct 2023
Response from Kimberly F. Front Desk Manager on Nov 8, 2023
Thank-you for your rating. We are updating our rooms and just have painting to go. We hope your stay was comfortable and hope you were satisfied with the updates. We here at the Reliance Inn are working hard every day to make your stay with us a good memory.