Desk, free WiFi, bed sheets
Check availability

Reviews of Reliance Inn

2 out of 5
Reliance Inn
116 South 17th Ave, Wausau, WI

Reviews

7.2

Good

Rating 10 - Excellent. 231 out of 1002 reviews" "
Rating 8 - Good. 376 out of 1002 reviews" "
Rating 6 - Okay. 179 out of 1002 reviews" "
Rating 4 - Poor. 104 out of 1002 reviews" "
Rating 2 - Terrible. 112 out of 1002 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Kevin

Liked: Cleanliness, staff & service
WiFi sucked. It kept disconnecting so couldn’t use iPad. A/C didn’t work. Wanted to put on fan for a little to cool down room but wouldn’t turn on. Good price so that’s why I stayed here. Was worth what I paid. Bed was fine other than spots on sheets and looked like a spot of makeup. I’d stay again just don’t be too picky.
Stayed 1 night in May 2024

4/10 Poor

William

Business traveller, Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Sheets were filthy, Had front desk change them and even the replacement sheets had stains. TV selection was excellent. Room was clean. Internet was awesome, No screen on 2nd story window, lol. It's a very aged hotel with dirty hallways and no elevators justy long halls and steps. Prepaid for room and they forced us to pay $50 for security deposit refundable in up to 4 weeks.
Stayed 1 night in Apr 2024

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are so affordable and if you need a room last minute they always accommodate
Stayed 1 night in Apr 2024

8/10 Good

Chang

Stayed 1 night in Apr 2024
Response from Kimberly F. Front Desk Manager on Apr 8, 2024
Thank-you for the rating. We are still doing our updating on the rooms. We hope you like the small changes. We hope to see you in the near future again as our guest. Thanks again.

8/10 Good

Rosemary

Liked: Staff & service, property conditions & facilities
Great value
Stayed 1 night in Mar 2024
Response from Kimberly F. Front Desk Manager on Apr 8, 2024
Thank-you for the rating. We hope to see you in the near future again as our guest. Thanks again.

8/10 Good

Ionela

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room was clean, the staff was nice, some people that choose to stay there may be noisy, not breakfast, just coffee and some waffles, but this is a inn, we didn't expect breakfast. In short we liked the great price and the fact that was clean and no carpets in the rooms! We stayed 2 nights.
Stayed 2 nights in Mar 2024
Response from Kimberly F. Front Desk Manager on Mar 19, 2024
Thank you for your rating. We have been working hard on getting the rooms updated. We do hope to see you as our guest again in the future.

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to where we wanted to be.
Stayed 1 night in Mar 2024
Response from Kimberly F. Front Desk Manager on Mar 19, 2024
Thank you for your rating. We have been working hard on getting the rooms updated. We do hope to see you as our guest again in the future.

2/10 Terrible

Austin

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Black mold had to find, pay for and relocate to another hotel. So so unhappy.
Stayed 1 night in Mar 2024

2/10 Terrible

Jacob

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Sheets weren't clean. Shady characters all around the building. Part of the hotel was a long term apartment complex. Loud.

4/10 Poor

Juanita, Kaukauna

Disliked: Cleanliness, property conditions & facilities
You are charged a $50 deposit which is not listed anywhere. The hallway smells like stinky feet. The towels were stained. The room was dirty, especially the ceiling and walls. The breakfast consisted of waffles that you had to pay for.
Stayed 1 night in Feb 2024

8/10 Good

Lana

Travelled with family
Disliked: Amenities
Stayed 2 days and was descent
Stayed 2 nights in Feb 2024
Response from Kimberly F. Front Desk Manager on Feb 12, 2024
Thank-you kindly for the rating. We are doing our best to accommodate your needs. We are updating all the rooms and working hard to make sure your stay with us is safe and comfortable. Have a great day!

8/10 Good

Debra

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kimberly F. Front Desk Manager on Feb 12, 2024
Thank-you kindly for the rating. We are doing our best to accommodate your needs. We are updating all the rooms and working hard to make sure your stay with us is safe and comfortable. Have a great day!

8/10 Good

Verified traveller

Travelled with group
Liked: Room comfort
Budget friendly and clean
We were put off initially by the residents in and around the motel. This site houses homeless and mentally challenged people. The staff was pleasant, room was clean, however outdated.
Stayed 1 night in Feb 2024
Response from Kimberly F. Front Desk Manager on Feb 12, 2024
Thank-you kindly for the rating. We are doing our best to accommodate your needs. We are updating all the rooms and working hard to make sure your stay with us is safe and comfortable. Have a great day!

2/10 Terrible

Jacqueline

Travelled with pets
Disliked: Staff & service
not able to get in with my cat...turned away
Stayed 1 night in Jan 2024
Response from Kimberly F. Front Desk Manager on Feb 12, 2024
On our website it does specify NO CATS. We're sorry you may have overlooked this. We don't turn away any guests, our guests are important to us.

2/10 Terrible

Joshua

Disliked: Cleanliness, property conditions & facilities, room comfort
Cockroach infested
Stayed 1 night in Jan 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay at I would do it again for sure.
Stayed 1 night in Jan 2024
Response from Kimberly F. Front Desk Manager on Feb 12, 2024
Thank-you kindly for the rating. We are currently updating the rooms with fresh paint and new furniture. We hope to see you as our guest in the future so you can tell us how we are doing. Our guests are very important to us. Have a great day!

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel was as expected. My first rooms tv wasn’t working but they were able to switch my room which was nice. I’d stay there again.
Stayed 2 nights in Jan 2024
Response from Kimberly F. Front Desk Manager on Jan 25, 2024
Thank you so much for the rating. We really appreciate it. We would love to have you as our guest again. We work hard on a daily basis and have been updating our rooms to make your stay a more enjoyable experience. So, we look forward to your next visit with us.

10/10 Excellent

Gary

Stayed 3 nights in Jan 2024
Response from Kimberly F. Front Desk Manager on Jan 25, 2024
Thank you so much for the rating. We really appreciate it. We would love to have you as our guest again. We work hard on a daily basis and have been updating our rooms to make your stay a more enjoyable experience. So, we look forward to your next visit with us.

2/10 Terrible

Laura

Travelled with partner
Disliked: Staff & service, amenities
Stayed 1 night in Jan 2024

2/10 Terrible

Richard

I was supposed to be booked at a Comfort Inn inWeston, wisconsin.You screwed up!!!!
Stayed 1 night in Jan 2024

10/10 Excellent

Denise Valerie

Stayed 3 nights in Jan 2024
Response from Kimberly F. Front Desk Manager on Feb 12, 2024
Thank-you kindly for the rating. We are doing our best to accommodate your needs. We are updating all the rooms and working hard to make sure your stay with us is safe and comfortable. Have a great day!

2/10 Terrible

Adam

Stayed 1 night in Jan 2024

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always great place cheap and clean
Always our place to stay when we’re there cheap and clean
Stayed 1 night in Jan 2024
Response from Kimberly F. Front Desk Manager on Jan 25, 2024
Thank you so much for the rating. We really appreciate it. We would love to have you as our guest again. We work hard on a daily basis and have been updating our rooms to make your stay a more enjoyable experience. So, we look forward to your next visit with us.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Kimberly F. Front Desk Manager on Jan 25, 2024
Thank you so much for the rating. We really appreciate it. We would love to have you as our guest again. We work hard on a daily basis and have been updating our rooms to make your stay a more enjoyable experience. So, we look forward to your next visit with us.

10/10 Excellent

Denise Valerie

Stayed 28 nights in Dec 2023
Response from Kimberly F. Front Desk Manager on Jan 25, 2024
Thank you so much for the rating. We really appreciate it. We would love to have you as our guest again. We work hard on a daily basis and have been updating our rooms to make your stay a more enjoyable experience. So, we look forward to your next visit with us.

4/10 Poor

Joe

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Thermostats do not work to control the baseboard heat.
Stayed 5 nights in Dec 2023
Response from Kimberly F. Front Desk Manager on Jan 25, 2024
Thank you so much for the rating. We really appreciate it. We would love to have you as our guest again. We work hard on a daily basis and have been updating our rooms to make your stay a more enjoyable experience. So, we look forward to your next visit with us.

10/10 Excellent

Jerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was more than enough parking even when it was busy. It was a nice spot close enough to drive to other restaurants.
Stayed 7 nights in Dec 2023
Response from Kimberly F. Front Desk Manager on Feb 12, 2024
Thank-you kindly for the rating. We are doing our best to accommodate your needs. We are updating all the rooms and working hard to make sure your stay with us is safe and comfortable. Have a great day!

8/10 Good

Austin

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Need clean pillow cases
Stayed 4 nights in Dec 2023
Response from Kimberly F. Front Desk Manager on Dec 20, 2023
Happy Holidays, thanks for the rating. We are trying our best to update all rooms so please bear with us. We hope to see you as our guest again and you will have a much better experience with us.

8/10 Good

Carla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for the good night sleep
Stayed 1 night in Dec 2023
Response from Kimberly F. Front Desk Manager on Dec 20, 2023
Happy Holidays, thanks for the rating. We are trying our best to update all rooms so please bear with us. We hope to see you as our guest again and you will have a much better experience with us.

4/10 Poor

Holly

Stayed 1 night in Dec 2023
Response from Kimberly F. Front Desk Manager on Dec 20, 2023
Happy Holidays, thanks for the rating. We are trying our best to update all rooms so please bear with us. We hope to see you as our guest again and you will have a much better experience with us.

4/10 Poor

Kim, Ironwood

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was very friendly. Room had chipping paint, marked up furniture, but the room was cheap. Everything worked in the room.
Stayed 1 night in Dec 2023
Response from Kimberly F. Front Desk Manager on Dec 20, 2023
Happy Holidays, thanks for the rating. We are trying our best to update all rooms so please bear with us. We hope to see you as our guest again and you will have a much better experience with us.

8/10 Good

Dita

Stayed 2 nights in Dec 2023
Response from Kimberly F. Front Desk Manager on Jan 25, 2024
Thank you so much for the rating. We really appreciate it. We would love to have you as our guest again. We work hard on a daily basis and have been updating our rooms to make your stay a more enjoyable experience. So, we look forward to your next visit with us.

2/10 Terrible

Jacob

Business traveller
Disliked: Property conditions & facilities, room comfort
Definitely get what your paying for
Stayed 2 nights in Nov 2023
Response from Kimberly F. Front Desk Manager on Dec 20, 2023
Happy Holidays, thanks for the rating. We are trying our best to update all rooms so please bear with us. We hope to see you as our guest again and you will have a much better experience with us.

6/10 Okay

Rob

Liked: Amenities
Disliked: Property conditions & facilities
Bathroom definitely needs a fair amount of work. Also took the length of a shower before water got warm
Stayed 1 night in Nov 2023
Response from Kimberly F. Front Desk Manager on Dec 20, 2023
Happy Holidays, thanks for the rating. We are trying our best to update all rooms so please bear with us. We hope to see you as our guest again and you will have a much better experience with us.

2/10 Terrible

Andrew

Disliked: Cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

Mary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I like how kindly I was treated What I didn’t like being very tired When I got in bed it felt so good
Stayed 1 night in Nov 2023
Response from Kimberly F. Front Desk Manager on Nov 27, 2023
Thank-you for the rating. We are still doing our updating on the rooms. We hope you like the small changes. We hope to see you in the near future again as our guest. Thanks again.

10/10 Excellent

Marietta

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Response from Kimberly F. Front Desk Manager on Nov 27, 2023
Thank-you for the rating. We are still doing our updating on the rooms. We hope you like the small changes. We hope to see you in the near future again as our guest. Thanks again.

6/10 Okay

Douglas

Liked: Staff & service
Stayed 2 nights in Nov 2023
Response from Kimberly F. Front Desk Manager on Nov 22, 2023
Thank-you for staying with us, and taking the time to give us a rating. We appreciate your business. We hope to see you in the near future as our guest again. Come see some more updates in the near future.

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to book, check in, and stay.
Stayed 1 night in Nov 2023
Response from Kimberly F. Front Desk Manager on Nov 22, 2023
Thank you for the rating and taking the time to do so. We appreciate all comments and suggestions. We do hope to see you in the near future s our guest again. Have a great day!

4/10 Poor

mackenzie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Beds were very uncomfortable. There were cigarette burns on the chair and on the bed. The bathrooms are very small.
Stayed 1 night in Nov 2023
Response from Kimberly F. Front Desk Manager on Nov 8, 2023
Thank-you for your rating. We are updating our rooms and just have painting to go. We hope your stay was comfortable and hope you were satisfied with the updates. We here at the Reliance Inn are working hard every day to make your stay with us a good memory.

4/10 Poor

Rachael

Business traveller
Disliked: Cleanliness, property conditions & facilities
I found a bed bug in my hotel bed after staying the night. I took a picture and showed it to the front desk. They did not apologize or offer any type of refund/credit, just said “thank you for letting us know”. Besides the bug in the bed, the floor was very unclean and greasy. The hotel room is not sound proofed at all and you can hear everything. Very noisy and difficult to get a good nights sleep. Would not recommend this location and am very disappointed by my experience.
Stayed 1 night in Oct 2023

10/10 Excellent

Joshua

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a nice place to be
Stayed 1 night in Oct 2023
Response from Kimberly F. Front Desk Manager on Nov 8, 2023
Thank-you for your rating. We are updating our rooms and just have painting to go. We hope your stay was comfortable and hope you were satisfied with the updates. We here at the Reliance Inn are working hard every day to make your stay with us a good memory.

6/10 Okay

Ryan

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Overall the cleanliness of the facility was lacking. I walked from the desk to the bathroom in my socks and the bottom of my socks turned black. Which is kind of sad since all of the flooring was lvt so a quick mopping would have fixed that problem.
Stayed 1 night in Oct 2023
Response from Kimberly F. Front Desk Manager on Nov 8, 2023
Thank-you for your rating. We are updating our rooms and just have painting to go. We hope your stay was comfortable and hope you were satisfied with the updates. We here at the Reliance Inn are working hard every day to make your stay with us a good memory.

8/10 Good

Ann

Travelled with group
A clean place to put your head
Stayed 1 night in Oct 2023
Response from Kimberly F. Front Desk Manager on Nov 8, 2023
Thank-you for your rating. We are updating our rooms and just have painting to go. We hope your stay was comfortable and hope you were satisfied with the updates. We here at the Reliance Inn are working hard every day to make your stay with us a good memory.

10/10 Excellent

Lorena

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean good price close to hospital.
Stayed 1 night in Oct 2023
Response from Kimberly F. Front Desk Manager on Oct 19, 2023
Thank-you for your rating. We re updating the rooms and we can't wait for the construction to be done. We hope to see you as our guest in the future.

4/10 Poor

Jeannie

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Sheets looked dirty and didn’t smell clean. The fridge and desks were damaged.. stained / burned or something. And I felt unsafe staying there alone. I think a lot of people live there. Use exits to stand around and smoke. Yell up to other windows to each other from the side entrance. It was cheap, the floors and bathroom looked very clean and the receptionist was vey hospitable and friendly.
Stayed 1 night in Oct 2023
Response from Kimberly F. Front Desk Manager on Oct 19, 2023
We are sorry your stay was not what you expected. We are updating the rooms as we speak. Please try us again and see our updates in the near future.

4/10 Poor

Catherine

Stayed 1 night in Oct 2023
Response from Kimberly F. Front Desk Manager on Nov 8, 2023
Thank-you for your rating. We are updating our rooms and just have painting to go. We hope your stay was comfortable and hope you were satisfied with the updates. We here at the Reliance Inn are working hard every day to make your stay with us a good memory.

8/10 Good

Isaac

Stayed 1 night in Oct 2023
Response from Kimberly F. Front Desk Manager on Nov 8, 2023
Thank-you for your rating. We are updating our rooms and just have painting to go. We hope your stay was comfortable and hope you were satisfied with the updates. We here at the Reliance Inn are working hard every day to make your stay with us a good memory.

10/10 Excellent

Delano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kimberly F. Front Desk Manager on Oct 13, 2023
Thank-you for the rating we are trying to update our rooms to make your stay as comfortable as possible and safe. We hope to see you in the future as our guest again.

10/10 Excellent

Andera

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kimberly F. Front Desk Manager on Oct 3, 2023
Thank-you for taking the time to give us a rating. We do appreciate any reviews good or bad. We are doing our best and updating all the rooms. The construction has been a little bit of a challenge, but we are handling it the best way we know how. Soon it will be done! Hope to see you as our guest again in the near future.