Châteaux à Waterloo

« Excellent accueil, personnel avenant. Très bon déjeuner avec des œufs et viandes. »

« Great place to stay »

« Bathrooms were very clean. The exterior landscaping poor »

« Some of the nicest owners and staff I have ever dealt with at a hotel!! Definitely will stay here everytime I am in town they won my business over without a doubt!!! »

« Our stay was comfortable, but I wanted to mention a cleanliness issue. Before checking out, I noticed a large yellow circular stain on the blanket near the foot of the bed. I understand mistakes can happen, but bedding should always be thoroughly inspected and clean before guests arrive. »

« Very dated property. The appearance on the outside is inviting but once inside you realize the age of the property and lack of room and common area maintenance. This is not a result of staff negligence, but rather it appears to be ownerships lack of desire to spend money on repairs and maintenance. The in-room internet was not good at all. I had to use my cellphone as a hotspot in the lobby to get consistent internet connection. The breakfast offering was okay and pretty standard. On my...

« The breakfast buffet could have been better if there were additional hit items. The scrambled eggs looked like they had been grated. »

« Room was hardly clean. Sheets were dirty stained and had hair all over them. The room was musty. Halls stunk like smoke. Advertise for a pool but had no water in it. We asked for a refund as we would not stay there and was told to go through Expedia. Have yet to receive the money back. »

« There was no soap by the sink, no place to get water, and there were stains on the upholstery. This stay was definitely not worth what we paid for it. »

« The room didn’t feel clean. The pullout bed was terribly dirty with crumbs and bugs. The shampoo in the shower was empty. The shower leaked onto the bathroom floor. The bathroom door didn’t lock. The website says the pool is open 8:00am to 10:00pm. Our grandson wanted to swim in the morning before we left. The pool has a sign that it doesn’t open until 10:00am. He was very upset because I had told him he could swim. I feel that for the cost of the room it should have been much better. The air...

« I had to add a third night and was told by front desk rate would be $143. Actual charge was $299. Upon checkout desk clerk was unable to help me as there was no manager on duty. Very frustrating. »