4/10 Poor
Brenda
Feb 7, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Manager refused refund for rip off food
On entering the room it was evident it hadn’t been hoovered let alone surfaces dusted or cleaned or cob webs removed from window….or hot drink stained ledge above bed cleaned .I immediately returned to reception to report this…the girl on reception didn’t look happy to grant my request to clean it….but she did…when I said cleanliness was very important to my physical health…on return bathroom was still dusty but I let it slide…I then went and ordered dinner … advertised as chicken ham leek pie….all I could hear was microwave and oven doors getting slammed…so wasn’t hopeful….I’d driven far,when it arrived the pastry was very thin and risen high to give the effect of value for money ….the filling was a hot runny gloopy sauce…1 newborn babies finger nail size of a thin slither of chicken and grated minute shavings of ham like pink pepper specks…I was still that hungry I ordered a portion of fries that was less than a fist full …in a very small tin Ashet dish…I commented in the morning whilst awaiting breakfast I also paid for and the female chef was embarrassed and said she knew and felt the same before she served me it… the lady that cleaned the room warmed&let me borrow a charger&cable for my mobile which was lovely…the guy I presume was the manager made it obvious he wasn’t keen on engaging…I got the impression they where all happy sat behind the reception desk chatting amongst themselves.him and the chef where happy to look at the map & tell me 2 more yha’s to stay at
Brenda
Stayed 1 night in Jan 2024