staff friendly, helpful, but not enough pillows on bed, had to find staff to round up extra pillows, staff were helpful, toilet roll almost empty. had to going looking for another roll in hallway toilet., no spare roll in our room....it seems that our room was double booked. this caused confusion. For a while but was sorted, staff was helpful..It seems that Expedia could get their act together to drive for 4 plus hours the find no room would be not a good day, luckily staff were helpful,