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Reviews of APLEND Hotel Kukučka a Rezidencie

4 out of 5
APLEND Hotel Kukučka a Rezidencie
Tatranská Lomnica 14646, Tatranska Lomnica, Vysoké Tatry

Reviews

9.2

Wonderful

Rating 10 - Excellent. 28 out of 45 reviews" "
Rating 8 - Good. 15 out of 45 reviews" "
Rating 6 - Okay. 2 out of 45 reviews" "
Rating 4 - Poor. 0 out of 45 reviews" "
Rating 2 - Terrible. 0 out of 45 reviews" "

9.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Aaron

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Paul

Stayed 2 nights in Jun 2023

10/10 Excellent

Ryan

Stayed 1 night in May 2022
Response from Sales manager on Jul 29, 2022
Dear guest. Let me thank You very much for Your kind review. Every day we strive to improve provided services. Thank You for being our guest. We believe we will have an opportunity to see each other soon again. We are already looking forward to Your next visit! Best Regards Ing. Michaela Stašová Sales manager APLEND s.r.o.

10/10 Excellent

PETER

Stayed 3 nights in Apr 2022
Response from Sales manager on May 3, 2022
Dear Guest. Thank you for your review and for choosing our hotel. Your point of view is essential for future progress of our company! We are delighted to see You were satisfied with Your stay! Thank You for being our guest. We hope to welcome you back to the hotel in the near future. Best Regards Ing. Michaela Stašová

8/10 Good

Petr

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Accomodation very nice.
Dinner at the restaurant was really great. Plsen draft beer on tap. Breakfast was sub standard. Lunch only after 2pm.
Stayed 1 night in Jun 2021
Response from Stašová Michaela on Jun 30, 2021
Dear guest. Let me thank You very much for Your kind review. Every day we strive to improve provided services. Thank You for being our guest. We believe we will have an opportunity to see each other soon again. We are already looking forward to Your next visit! Best Regards Ing. Michaela Stašová Sales manager APLEND s.r.o.

10/10 Excellent

Pavol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed there with 2 kids, very nice apartment with main building located close to cable car to Lomnicky štít. Apartment clean and comfy 5*, definitely come back in winter
Stayed 2 nights in Aug 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good location and nice athmosphere. Good restaurant.
Stayed 2 nights in Feb 2020
Response from Sales manager on Feb 27, 2020
Dear Guest. Firstly, let me thank You for the time You spent by rating our hotel.. Our main goal is for the guests to feel welcome and be satisfied with provided services. Based on Your review, we believe You spent a pleasant stay in the High Tatras. Hopefully, we will see each other soon again Best Regareds Ing. Michaela Stašová APLEND s.r.o.

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2019
Response from Michaela Stašová on Nov 21, 2019
Dear Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. Looking forward to welcoming you back soon. Kind Regards Ing. Michaela Stašová, APLEND s.r.o.

6/10 Okay

Amanda

Liked: Cleanliness, property conditions & facilities, room comfort
Don't expect much by way of spa facilities.
I am unhappy. While Stenley & Barbara on your front desk staff have been beyond kind most helpful and perfect examples of excellent hospitality. We booked this property specifically because it promised a jacuzzi on site. Promotional photos of the property show all sorts of spa facilities. I have a knee injury and at the end of each day really needed to relieve some of the pain in the hot water of a bath or jacuzzi. Upon arrival. Shower only in the room and NO JACUZZI - broken. Ok bad luck. Morning of day 2, I asked about the jacuzzi. Still not fixed OK. Bad luck. Morning of day 3 I asked about the jacuzzi. Still broken... At this point is should be clear to staff I'm quite keen to use the jacuzzi. By the time we got back from sightseeing we discover the jacuzzi is fixed and every other guest in the hotel seems to have notification & ability to book time in the jacuzzi. When I inquired upon our return already there are no spots left booked solid for the entire evening. Now I must sit and watch happy guests in their robes march past my window on the way to/from a relaxing time in the jacuzzi. A hotel of this size and you inly have one jacuzzi? That's absurd. All of those lovely spa photos in the promotional photos? That's all at the property next door and we have to pay extra to use those facilities. That's misleading. We are leaving very early tomorrow morning. I'm quite unhappy about this and will be certain to leave a review to this effect on trip advisor and Hotels.com.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View from window to Lomnicky stit was perfect. Love that
Stayed 2 nights in Aug 2019
Response from Katarina on Aug 31, 2019
Hello from hotel Kukučka, thank you very much for your positive opinion. We are delighted that you were leaving satisfied. Hopefully to see you again soon. All the best

6/10 Okay

Scott

Liked: Cleanliness
Wouldn’t stay again.
Not the best welcome to Slovakia, asked for bulbs to be changed in bathroom as it was dark, it never happened, room not cleaned although we left the sign on the door. Just a bit sloppy.
Stayed 2 nights in Jul 2019
Response from Katarina on Aug 16, 2019
Hello from hotel Kukučka, we´d like to apologize for your bad experience. We hope you´ll give us another chance to assure you about our good service next time. Wishing you all the best

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Katarina Hudakova, hotel Kukučka on Jun 28, 2019
Hello from hotel Kukučka, we would like to thank you for your positive opinion. We´d be very delighted to see you again soon. All the best

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in the mountains, walk to ski lifts and town.
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Stayed 3 nights in Jun 2018

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Hotel Kukucka
Stayed with my 2 kids, very spacious apartment, lovely view mountain, great location- 5 minutes to ski resort. Lots of restaurant nearby- walking distance. Breakfast was delicious, mainly typical Slovakian type of food served. I'd welcome more choices of continental food for breakfast if you staying for longer period. Also more family tables were needed. Very polite and friendly staff.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017

8/10 Good

Aga, London

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely apartment in a superb location
All is great apart from the fact that there was some miscommunication between the hotel and expedia about our payment and the hotel attempted to charge me for the stay while I have paid (long before that) for our stay. It was stressful as the hotel demanded my bank statement proving I have actually paid - all at the check out while the taxi for the airport was waiting. No one asked me to bring any payment proof etc. Also their English is missing, really surprising for a 4* reception staff

10/10 Excellent

Lada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Very friendly staff. Nice and clean hotel. Very good location, close to ski slopes and city center as well.
Response from Zuzana on Mar 12, 2016
Dear Lada, thank you very much for taking time to write the review for our mountain hotel. We highly appreciate your feedback. We are glad that you were satisfied and hope we will see you in Kukučka again :-). Best regards, Zuzana Palušáková, reception manager.

10/10 Excellent

Jozef

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2022
Response from Sales manager on Jul 29, 2022
Dear Guest. Thank you for your review and for choosing our hotel. Your point of view is essential for future progress of our company! We are delighted to see You were satisfied with Your stay! Thank You for being our guest. We hope to welcome you back to the hotel in the near future. Best Regards Ing Michaela Stašová Sales manager APLEND s.r.o.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020
Response from Sales manager on Oct 1, 2020
Vážený hosť. Ďakujeme za dôveru, ktorú ste svojím pobytom vložili do značky APLEND. Nesmierne si vážime Váš výber ubytovacieho zariadenia! Každý deň sa snažíme poskytovať prvotriedne služby. Veľmi nás teší, že ste prežili príjemný pobyt a boli ste spokojný s poskytnutým servisom. Vaše pohodlie je pre nás prioritou. Veríme, že Vás budeme môcť čoskoro opäť privítať! S prianím pekného dňa Ing. Michaela Stašová APLEND s.r.o.

10/10 Excellent

Martina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2020
Response from Sales manager on Sep 22, 2020
Milý hosť. Chceli by sme Vám poďakovať, že ste si našli čas na hodnotenie. Váš názor je pre nás veľmi dôležitý. Každý deň sa snažíme poskytovať prvotriedne služby. Vaše pohodlie je pre nás prioritou! Aj Vaša spätná väzba nám pomáha vylepšovať naše služby. Veríme, že Vás budeme môcť opäť privítať. S pozdravom Ing. Michaela Stašová Sales manager APLEND s.r.o.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nic než perfektní
Velká spokojenost, skvělý servis, velmi dobré snídaně a večeře, opravdu jsme si to užili.
Stayed 2 nights in Jul 2020
Response from Stašová, Sales manager APLEND on Jul 31, 2020
Vážený hosť. Ďakujeme za dôveru, ktorú ste svojím pobytom vložili do značky APLEND. Nesmierne si vážime Váš výber ubytovacieho zariadenia! Každý deň sa snažíme poskytovať prvotriedne služby. Veľmi nás teší, že ste prežili príjemný pobyt a boli ste spokojný s poskytnutým servisom. Vaše pohodlie je pre nás prioritou. Veríme, že Vás budeme môcť čoskoro opäť privítať! S prianím pekného dňa Ing. Michaela Stašová Sales manager APLEND

10/10 Excellent

Nelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pobyt
Skvěle situovaný hotel, dostupnost úžasná. Měli jsme jedinečný pokoj s výhledem na hory. Díky tomuto výhledu si nás hotel jednoznačně dostal. Příjemný a ochotný personál.
Stayed 3 nights in Jul 2020
Response from Sales manager on Jul 21, 2020
Vážený hosť. Ďakujeme za dôveru, ktorú ste svojím pobytom vložili do značky APLEND. Nesmierne si vážime Váš výber ubytovacieho zariadenia! Každý deň sa snažíme poskytovať prvotriedne služby. Veľmi nás teší, že ste prežili príjemný pobyt a boli ste spokojný s poskytnutým servisom. Vaše pohodlie je pre nás prioritou. Veríme, že Vás budeme môcť čoskoro opäť privítať! S prianím pekného dňa Ing. Michaela Stašová Sales manager APLEND

10/10 Excellent

Tomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020
Response from Sales manager on Jul 21, 2020
Dear Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. Looking forward to welcoming you back soon. Kind Regards Ing. Michaela Stašová Sales manager APLEND

10/10 Excellent

Gábor

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Obchodný manažér on Feb 18, 2020
Dear Guest. Firstly, let me thank You for the time You spent by rating our hotel.. Our main goal is for the guests to feel welcome and be satisfied with provided services. Based on Your review, we believe You spent a pleasant stay in the High Tatras. Hopefully, we will see each other soon again Best Regareds Ing. Michaela Stašová, APLEND s.r.o.

10/10 Excellent

Gábor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Obchodný manažér on Feb 18, 2020
Dear guest. Let me thank You very much for Your kind review. Every day we strive to improve provided services. Thank You for being our guest. We believe we will have an opportunity to see each other soon again. We are already looking forward to Your next visit! Best Regards Ing. Michaela Stašová, APLEND s.r.o.

8/10 Good

André, Dohna

Travelled with family
Liked: Cleanliness, staff & service, amenities
Schönes Hotel mit guter Ausstattung. Top Lage... Leider wurden die Wege Innerhalb der Anlage nicht geräumt! HOHE Unfallgefahr durch eisglatte Wege! Wellnessbereich war trotz Zusage nicht kostenfrei nutzbar!
Stayed 1 night in Jan 2020
Response from Michaela Stašová on Jan 28, 2020
Dear Guest. Firstly, let me thank You for the time You spent by rating our hotel.. Our main goal is for the guests to feel welcome and be satisfied with provided services. Based on Your review, we believe You spent a pleasant stay in the High Tatras. Hopefully, we will see each other soon again Best Regareds Ing. Michaela Stašová, APLEND s.r.o.

10/10 Excellent

Janka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Michaela Stašová, APLEND s.r.o. on Nov 25, 2019
Dear Guest. Firstly, let me thank You for the time You spent by rating our hotel.. Our main goal is for the guests to feel welcome and be satisfied with provided services. Based on Your review, we believe You spent a pleasant stay in the High Tatras. Hopefully, we will see each other soon again Best Regareds

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Michaela Stašová, APLEND s.r.o. on Nov 25, 2019
Dear guest. Let me thank You very much for Your kind review. Every day we strive to improve provided services. Thank You for being our guest. We believe we will have an opportunity to see each other soon again. We are already looking forward to Your next visit! Best Regards

8/10 Good

Alexandra

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Michaela Stašová on Nov 4, 2019
Dear Guest. Thank you for your review and for choosing our hotel. Your point of view is essential for future progress of our company! We are delighted to see You were satisfied with Your stay! Thank You for being our guest. We hope to welcome you back to the hotel in the near future. Best Regards Ing. Michaela Stašová, APLEND s.r.o.

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Michaela Stašová on Nov 4, 2019
Dear guest. Let me thank You very much for Your kind review. Every day we strive to improve provided services. Thank You for being our guest. We believe we will have an opportunity to see each other soon again. We are already looking forward to Your next visit! Best Regards Ing. Michaela Stašová, APLEND s.r.o.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large and well furnished apartment. Small but fully functional wellness center. Good position.
Stayed 2 nights in Aug 2019
Response from Katarina on Aug 26, 2019
Hello from hotel Kukučka, thank you very much for your positive opinion. We´d love to welcome you once again. All the best

8/10 Good

Vlastimil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019

8/10 Good

Josef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First Time Hohe Tatra
Wir hatten ein Apartement im B-House, perfekt, ideale Größe alles sauber, einzig Wellnessbereich ein wenig sehr klein und nicht sauber, ansonsten ideal zum schifahren
Stayed 2 nights in Jan 2018

8/10 Good

Adriana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prvy ale aj posledny krat. Nemali sme objednanu polpenziu tak sme sa s priatelom rozhodli skusit a la cart dnes vecer. Plastove jedalne listky uz nevestili nic dobre. Vyber vina by the glass velmi slaby, pivo len jednej komercnej znacky ale dobre. Ako predjedlo sme si objednali vyvar a grilovany ostiepok. Par co sedel vedla nas sa stazoval na uplne surovu zeleninu v polievke tak som slecnu casnicku poprosila aby zelenina nebola surova. Prikivla. Polievku doniesla za par minut, zelenina sanozrejme surova. Ospravedlnovala sa ze je v prevadzke prvy den, este som ju aj lutovala, chudiatko makala teda naozaj, behala od jednemu stolu ku druhemu, vselico poplietla, ale ved ok vcetci sme raz zacinali... Prisiel ostiepok. Grilovany sice bol, ale vo vnutri uplne studeny. Naokolo vsade zmatok, radsej som sa vybrala von na cigaretu, a ako sa vraciam do restauracie pocujem ako slecna casnicka prvy den v praci rozhadzuje rukami a krici snad na pol restauracie ze co ona ma do p... robit s tym syrom ked ten vy..... stol stale p....Tak sme sa aj hned pobrali prec. Slecna by si zasluzila okamzitu vypoved a hotel teda ma co robit aby dosiahol vobec 3 hviezdicky. Wellness malicke, a este aj to polofunkcne...vírivka vo welness špinavá, čierne mastné škvrny všade. Raňajky posledný deň nášho pobytu bola čerešnička na torte. Nebolo tam absolutne nič.... :-( Absolutne nehodne danej kategorie. Velke sklamanie a velka hanba TMR.
Stayed 3 nights in Nov 2017

8/10 Good

Katarína

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Výhled na Lomnický štít.
Hotel je nedaleko od železniční stanice a silnice s krásným výhledem na Lomnický štít. Měli jsme objednané snídaně a večeře. Snídaně byla bufetovým způsobem. Výběr jídla byl široký od párků, šunky, přes sýry až k jogurtu. Večeře jsme si mohli vybrat ze 3 jídel. V apartmánu jsme ocenili oddělení toalety a koupelny. Byly to dvě samostatné místnosti. V letních vedrech dobře padl i chlazený nápoj, který jsme vytáhli z lednice. Kuchyně byla dostatečně vybavená.
Stayed 6 nights in Aug 2017

8/10 Good

Piotr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Blisko stoku narciarskiego,
Fajny hotel Słaba kuchnia niestety

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
スロバキアの最高峰に近い滞在型ホテル
スロバキアのヴィソケータトリの観光をするにはとても便利。滞在型ホテルなため、色々持ち込むことも出来る。出来たばかりのホテルなのできれいで良かった。
Response from Zuzana on Aug 18, 2016
Dear guest, thank you for your review, we are glad that you were satisfied. We are looking forward to your next visit. Best regards, Zuzana Palušáková, reception manager.

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolles Hotel
Wir haben unseren Familienurlaub im Kukucka Mountain Hotel sehr genossen und würden sofort wieder kommen.
Response from Zuzana Palušáková on Aug 18, 2016
Dear guest, thank you for your nice review. We are looking forward to your next visit. We wish you all the best. Yours sicerely, Zuzana Palušáková, reception manager.

10/10 Excellent

Petr, Praha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kukučka je místo, kam se rozhodně vrátíme :-)
Krásný hotel, skvělý personál, výborné jídlo a nádherná příroda.
Response from General Manager on Aug 18, 2016
Vážený pán Petr, ďakujeme pekne za Vašu recenziu. Tešíme sa Vašej spokojnosti a veríme, že Vás v Kukučke**** budeme môcť privítať opäť. Prajeme Vám všetko dobré :-). S pozdravom, Zuzana Palušáková, reception manager.