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Reviews of Pousada de Viseu

4 out of 5
Pousada de Viseu
Rua do Hospital, Viseu

Reviews

9.6

Exceptional

Rating 10 - Excellent. 353 out of 467 reviews" "
Rating 8 - Good. 102 out of 467 reviews" "
Rating 6 - Okay. 10 out of 467 reviews" "
Rating 4 - Poor. 1 out of 467 reviews" "
Rating 2 - Terrible. 1 out of 467 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jodi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and close to many gardens in Viseu and Santar.
Stayed 3 nights in Apr 2024
Response from Pestana Pousada Viseu on Apr 29, 2024
Dear Mr./Mrs. Jodi,On behalf of our entire team at Pousada Viseu, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pousada Viseu.Best regards,The Team at Pousada Viseu

10/10 Excellent

Wesley, Denver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and beautiful remodel.
Stayed 1 night in Mar 2024
Response from Pestana Pousada de Viseu on Mar 22, 2024
Dear Mr. Wesley, We were delighted to hear that your recent stay at Pousada Viseu was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pousada Viseu for your stay. We look forward to welcoming you again soon at our hotel.Kind regards, The Team at Pousada Viseu

10/10 Excellent

Alireza

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from . on Jan 23, 2024
Dear Mr./Mrs. Alireza, On behalf of our entire team at Pousada Viseu, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pousada Viseu.Best regards, The Team at Pousada Viseu

10/10 Excellent

Rong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very lovely historical building concerted into a modern hotel. Amazing views and close to Serra da Estrela.
Stayed 1 night in Dec 2023
Response from . on Jan 5, 2024
Dear Mr./Mrs. Rong,On behalf of the entire team at Pousada Viseu, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, The Team at Pousada Viseu

10/10 Excellent

PETER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully restored building very close to the centre of town. Rooms very spacious and comfortable. Staff very friendly and welcoming. Excellent buffet breakfast included.
Stayed 2 nights in Dec 2023
Response from . on Dec 19, 2023
Dear Mr. Peter, On behalf of our entire team at Pousada Viseu, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pousada Viseu.Best regards, The Team at Pousada Viseu

10/10 Excellent

Joan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The building is beautiful and the staff is lovely it is not deluxe accommodation but well above its cost-the only negative we had was the gym/fitness area is woefully inadequate and unfortunately the only treadmill (an old fashioned one at that) broke while we were there
Stayed 2 nights in Nov 2023
Response from . on Nov 29, 2023
Dear Mr. Joan, On behalf of our entire team at Pousada Viseu, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Pousada Viseu. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pousada Viseu and regain your trust during your next visit.Warm regards, The Team at Pousada Viseu

10/10 Excellent

Kostas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, great stay. Friendly, clean Fantastic location
Stayed 3 nights in Oct 2023
Response from . on Oct 13, 2023
Dear Mr./Mrs. Kostas,On behalf of the entire team at Pousada Viseu, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, The Team at Pousada Viseu

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful historic building very nicely renovated
Stayed 1 night in Oct 2023
Response from . on Nov 7, 2023
Dear Mr. Paul,On behalf of the entire team at Pousada Viseu, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, The Team at Pousada Viseu

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is awesome. The building and history are amazing. Really close to the old town area, 5 min walk. We did not get a chance to use the spa or baths but they looked amazing. We did sit out by the pool for a few hours and it was great. The room was extremely large and the bathroom was huge, not sure if they all have 2 different showers like ours but wow, tons of room to spread out and relax. I would love to have spent a few days in this hotel and want to check out the others in their portfolio as well. Highly recommended!
Stayed 1 night in Sep 2023
Response from . on Oct 13, 2023
Dear Mr. Eric,On behalf of the entire team at Pousada Viseu, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, The Team at Pousada Viseu

10/10 Excellent

Julio

Stayed 2 nights in Sep 2023
Response from . on Sep 27, 2023
Exmo. Sr. Júlio,Em nome de toda a equipa da Pousada Viseu, gostaríamos de agradecer-lhe pelo seu feedback.Recebemos com enorme prazer a notícia de que passou uma estadia agradável connosco e que ajudámos a criar boas recordações.Esperamos voltar a acolhê-lo em breve no nosso hotel!Atenciosamente, A Equipa da Pousada Viseu

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and best breakfast of several 4/5 star hotels experienced on this trip. Compact but well furnished room and convenient free parking.
Stayed 1 night in Sep 2023
Response from . on Sep 5, 2023
Dear Mrs. Janet,On behalf of the entire team at Pousada Viseu, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, The Team at Pousada Viseu

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent but…
Very good to stay there. The Check in was bad because they did not find my booking for a while and when they found it there was no excuses at all for the inconvenience. The tea welcome set in the room is nice but when a couple wants the same flavour of tea, it is not available and if you want more tea bags you are charged for it! The breakfast is excellent and the staff is very helping and smiling. The pool is excellent.
Stayed 2 nights in Jul 2023
Response from . on Jul 21, 2023
Dear Mr. Dominique, On behalf of our entire team at Pousada Viseu, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Pousada Viseu. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pousada Viseu and regain your trust during your next visit.Warm regards, The Team at Pousada Viseu

6/10 Okay

WENDY

Liked: Cleanliness, staff & service, property conditions & facilities
Since it is a Pousada one would expect the hotel to be of a superior quality, which it is - service is great and breakfast was a good choice and all topped up when needed. Well situated for the town centre. We did however have a couple of issues. The bed was huge, which is a plus, but the mattress was quite hard and my husband did not have a good sleep. The second problem was that the pool area is small, on the day we came there were not enough sunbeds so people had to sit on the grass. There was plenty of room for more beds but they weren't there. Also, the pool is situated on the north side of the building and is in full shade for most of the day. We only stayed for one night so only used the pool for a quick cooling dip but if we had been there for a longer visit this would have been a real negative for us.
Stayed 1 night in Jul 2023
Response from . on Jul 21, 2023
Dear Mr./Mrs. Wendy, Thank you for taking the time to provide us with your feedback on your experience at Pousada Viseu. Your opinion is crucial for us to improve how we work.We would like to sincerely apologize for not fully meeting your expectations and for any inconvenience this may have caused.We have shared your comments with our teams to ensure that improvements will be made.We would like to thank you for staying at Pousada Viseu. We hope this experience has not tarnished your impression of our hotel permanently. We would be delighted to change it during your next stay.Kind regards,Pestana Pousada de Viseu

10/10 Excellent

Pedro, Assonet

Liked: Cleanliness, staff & service, property conditions & facilities
Great friendly environment!
Stayed 3 nights in Jul 2023
Response from . on Jul 11, 2023
Caro Sr. Pedro, Em nome de toda a equipa da Pousada Viseu, gostaríamos de agradecer-lhe pelo seu feedback positivo. A sua opinião é essencial para podermos continuar a melhorar o nosso serviço e antever as necessidades dos nossos Hóspedes.Foi um verdadeiro prazer tê-lo como Hóspede e esperamos voltar a recebê-lo(a) em breve na Pousada Viseu.Cordialmente, A Equipa da Pousada Viseu

10/10 Excellent

Charles

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Booked three rooms. Amazing property, great location, friendly staff. The only thing that was vexing is that the air conditioning was controlled by the front desk and you had to call down to them to cool down the room which makes zero sense. And there is really, really not enough lighting in the bathroom.
Stayed 1 night in Jun 2023
Response from . on Jun 14, 2023
Dear Mr. Charles, On behalf of our entire team at Pousada Viseu, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Pousada Viseu. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pousada Viseu and regain your trust during your next visit.Warm regards, The Team at Pousada Viseu

10/10 Excellent

Barbara

Stayed 1 night in May 2023
Response from . on Jun 13, 2023
Exma. Sra. Barbara, Ficámos encantados em saber que a sua estadia recente na Pousada Viseu foi muito agradável e muito apreciada. Em nome da equipa, gostaríamos de agradecer-lhe pelo seu amável feedback.Muito obrigado por ter escolhido a Pousada Viseu para as suas férias. Esperamos voltar a acolhê-lo em breve no nosso hotel.Cordialmente, A Equipa da Pousada Viseu

8/10 Good

Robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from . on Apr 27, 2023
Dear Mr./Mrs. Robin, On behalf of our entire team at Pousada Viseu, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Pousada Viseu. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pousada Viseu and regain your trust during your next visit.Warm regards, The Team at Pousada Viseu

10/10 Excellent

Yael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel !
Wonderful hotel. Beautiful large room. The hotel itself is spectacular. Wonderful service. Perfect location. Walking distance to Center. Close to all attractions and restaurants. Highly recommended.
Stayed 1 night in Mar 2023
Response from . on Mar 18, 2023
Dear Mr. Yael, On behalf of our entire team at Pousada Viseu, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pousada Viseu.Best regards, The Team at Pousada Viseu

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from . on Jan 10, 2023
Exmo. Sr. Carlos, Em nome de toda a equipa da Pousada Viseu, gostaríamos de agradecer-lhe pelo seu feedback.Recebemos com enorme prazer a notícia de que passou uma estadia agradável connosco e que ajudámos a criar boas recordações.Esperamos voltar a acolhê-lo em breve no nosso hotel!Atenciosamente, A Equipa da Pousada Viseu

10/10 Excellent

Kirk

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, warm, welcoming staff, great breakfast, nice rooms. lovely hotel
Stayed 1 night in Nov 2022

8/10 Good

Caroline

Stayed 1 night in Nov 2022
Response from . on Nov 15, 2022
Dear Mrs. Caroline, On behalf of our entire team at Pousada Viseu, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Pousada Viseu. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pousada Viseu and regain your trust during your next visit.Warm regards, The Team at Pousada Viseu

6/10 Okay

Terry

Stayed 1 night in Oct 2022
Response from . on Oct 14, 2022
Dear Mr./Mrs. Terry, On behalf of our entire team at Pousada Viseu, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Pousada Viseu. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pousada Viseu and regain your trust during your next visit.Warm regards, The Team at Pousada Viseu

10/10 Excellent

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facility and very friendly staff. Very enjoyable stay!
Stayed 3 nights in Jul 2022
Response from . on Jul 20, 2022
Dear Manuel, We were delighted to hear that your recent stay at Pousada Viseu was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing Pousada Viseu for your stay. We look forward to welcoming you again soon at our hotel. Kind regards, The Team at Pousada Viseu

10/10 Excellent

shai

Stayed 1 night in Jun 2022
Response from . on Jun 16, 2022
Dear Mr. Shai, We were delighted to hear that your recent stay at Pousada Viseu was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing Pousada Viseu for your stay. We look forward to welcoming you again soon at our hotel. Kind regards, The Team at Pousada Viseu

6/10 Okay

Maeve

Stayed 4 nights in May 2022
Response from . on May 22, 2022
Dear Mr./Mrs., Thank you for taking the time to provide us with your feedback on your experience at Pousada Viseu. Your opinion is crucial for us to improve how we work. We would like to sincerely apologize for not fully meeting your expectations and for any inconvenience this may have caused. We have shared your comments with our teams to ensure that improvements will be made. We would like to thank you for staying at Pousada Viseu. We hope this experience has not tarnished your impression of our hotel permanently. We would be delighted to change it during your next stay. Kind regards, Pestana Pousada de Viseu

8/10 Good

Ellie

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Surprised Beautiful building Some staff not as welcoming as others Poor service at the bar Coffee at breakfast very poor( do it yourself machine) Had to pay for water and replacement tea in rooms - very poor for 4 star hotel Felt there was definitely room for improvement.
Stayed 4 nights in May 2022
Response from . on Jun 15, 2022
Dear Mrs. Elie, On behalf of our entire team at Pousada Viseu, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations. We were glad to hear that, overall, you enjoyed your stay at Pousada Viseu. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made. It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pousada Viseu and regain your trust during your next visit. Warm regards, The Team at Pousada Viseu

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous pousada with easy parking and close to historic center. The rooms are spacious, well appointed and come with robes and slippers. Breakfast was quite good with scrambled eggs, bacon and sautéed mushrooms in addition to usual baked goods, cheese and sliced salame. Outdoor pool, indoor pool (requires swimming cap), jacuzzi, sauna and paid massages available.
Stayed 1 night in May 2022
Response from . on May 13, 2022
Dear Mr./Mrs., We were delighted to hear that your recent stay at Pousada Viseu was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing Pousada Viseu for your stay. We look forward to welcoming you again soon at our hotel. Kind regards, The Team at Pousada Viseu

10/10 Excellent

Omar

Stayed 1 night in Mar 2022

10/10 Excellent

Stacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing restored hospital into a fabulous hotel. Location is good for walking around the city. I would definitely stay here again.
Stayed 2 nights in Mar 2022
Response from . on Mar 22, 2022
Dear Stacey, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests. We thank you for your stay, and we look forward to welcoming you again soon at Pousada Viseu. Kind regards, The Team at Pousada Viseu

10/10 Excellent

Jamidawn

Stayed 1 night in Jan 2022
Response from . on Jan 8, 2022
Dear Mr./Mrs., On behalf of the entire team at Pousada Viseu, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. We look forward to hosting you again soon at our hotel! Warm regards, The Team at Pousada Viseu

10/10 Excellent

Quenon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place not to miss..
Nothing to say except all was top class, superb with best care possible from staff.
Stayed 2 nights in Nov 2021
Response from . on Nov 14, 2021
Dear Mr./Mrs., Thank you for your feedback on your stay at Pousada de Viseu. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pousada de Viseu, and we look forward to welcoming you again soon. Best regards, The Team at Pousada de Viseu

10/10 Excellent

Johanna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t often rave about a hotel, but this one is fantastic! It’s a gorgeous old building, totally renovated and beds and pillows were super comfortable. The dinner in the restaurant was superb (try the crispy salmon) and the buffet breakfast was small but high quality (I loved the array of fresh juices). Highly recommend this place.
Stayed 1 night in Oct 2021
Response from . on Oct 20, 2021
Dear Mrs. Johanna, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests. We thank you for your stay, and we look forward to welcoming you again soon at Pousada de Viseu. Kind regards, The Team at Pousada de Viseu

10/10 Excellent

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and rooms were great. Great breakfast. Liked the historic connection.
Stayed 3 nights in Oct 2021
Response from . on Oct 10, 2021
Dear Mr./Mrs., On behalf of the entire team at Pousada de Viseu, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. We look forward to hosting you again soon at our hotel! Warm regards, The Team at Pousada de Viseu

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Jul 2021
Response from Fábio Pedroso on Jul 18, 2021
Dear Mrs(), I would like to thank you personally, and on behalf of the entire team, for your comments and rating. It is very important for us to know that your stay was pleasant and that we are giving you a good time that you will remember. Your presence was a pleasure for us. We look forward to welcoming you back to our hotel. Best regards, Pousadas de Viseu

10/10 Excellent

Richard

The staff and service was exemplary. The food was excellent. The room was large, modern and well appointed.
Stayed 1 night in Jun 2021
Response from Fábio Pedroso on Jun 17, 2021
Dear Mr. Richard, Thank you for choosing Pousada de Viseu for your stay with us. We take this opportunity to thank you for taking the time to evaluate your experience. We were delighted to read your very positive comment about our location and the comfort of our rooms. We are happy with your recommendation! In anticipation of welcoming you to our hotel again, please accept our best regards. Graciously, Fábio Pedroso Guest relations

8/10 Good

Andreia, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, nice staff and good breakfast. Very well organized during pandemic. Pool wasn’t full and there are enough sunbeds. There isn’t a lot of choice for room service.
Stayed 1 night in Aug 2020
Response from Guest Relations on Aug 24, 2020
Dear Mrs Andreia, First of all, we want to thank you very much for your excellent feedback on Pestana Pousada de Viseu. It gives us great satisfaction to hear that you enjoyed your stay at our hotel and that you particularly enjoyed our services and facilities. We were also very happy to hear that we were able to offer you a pleasant stay. We look forward to hosting you again soon at our Pousada. Best regards, Kyle Costa Guest Relations Pestana Pousada de Viseu & Charming SPA

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from TGoncalves on Feb 22, 2020
Dear James, Please, accept our reply in English. First, I want to thank you for taking the time to share your experience, it was a real pleasure to share your great feedback with the team. We are very lucky to be located in such a beautiful place with so many History that dates back to 1842. Last but definitely not the least our fantastic team which aims all the time to ensure that guests are cared for, valued, giving the best tips and we are very pleased to hear that our goal was achieved. It's always nice to hear all this is enjoyed and that we were able to provide you THE TIME OF YOUR LIFE. When you decide to make a return visit to Viseu/Portugal please do bear us in mind, we are looking forward to your next visit to Pousada de Viseu & charming SPA Kind regards, Tiago Gonçalves General Manager PESTANA POUSADA DE VISEU & CHARMING SPA THE TIME OF YOUR LIFE

10/10 Excellent

Nick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Catarina Guimaraes on Nov 25, 2019
Dear Mr.Nick, First, I want to thank you for taking the time to share your experience, it was a real pleasure to share your great feedback with the team. We are very lucky to be located in such a beautiful place with so many History that dates back to 1842. Last but definitely not the least our fantastic team which aims all the time to ensure that guests are cared for, valued, giving the best tips and we are very pleased to hear that our goal was achieved. It's always nice to hear all this is enjoyed and that we were able to provide you THE TIME OF YOUR LIFE. When you decide to make a return visit to Viseu/Portugal please do bear us in mind, we are looking forward to your next visit to Pousada de Viseu & charming SPA Kind regards, Catarina Guimarães Assistant Manager Trainee PESTANA POUSADA DE VISEU & CHARMING SPA THE TIME OF YOUR LIFE

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and spacious hotel created within a former hospital.
Stayed 1 night in Nov 2019
Response from Catarina Guimarães on Nov 4, 2019
Dear Guest, First, I want to thank you for taking the time to share your experience, it was a real pleasure to share your great feedback with the team. We are very lucky to be located in such a beautiful place with so many History that dates back to 1842. Last but definitely not the least our fantastic team which aims all the time to ensure that guests are cared for, valued, giving the best tips and we are very pleased to hear that our goal was achieved. It's always nice to hear all this is enjoyed and that we were able to provide you THE TIME OF YOUR LIFE. When you decide to make a return visit to Viseu/Portugal please do bear us in mind, we are looking forward to your next visit to Pousada de Viseu & charming SPA Kind regards, Catarina Guimarães Assistant Manager Trainee PESTANA POUSADA DE VISEU & CHARMING SPA THE TIME OF YOUR LIFE

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spain & Porugal
Stayed 1 night in Oct 2019
Response from Catarina Guimarães on Nov 4, 2019
Dear Mr.Robert, First, I want to thank you for taking the time to share your experience, it was a real pleasure to share your great feedback with the team. We are very lucky to be located in such a beautiful place with so many History that dates back to 1842. Last but definitely not the least our fantastic team which aims all the time to ensure that guests are cared for, valued, giving the best tips and we are very pleased to hear that our goal was achieved. It's always nice to hear all this is enjoyed and that we were able to provide you THE TIME OF YOUR LIFE. When you decide to make a return visit to Viseu/Portugal please do bear us in mind, we are looking forward to your next visit to Pousada de Viseu & charming SPA Kind regards, Catarina Guimarães Assistant Manager Trainee PESTANA POUSADA DE VISEU & CHARMING SPA THE TIME OF YOUR LIFE

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very helpful. Very comfortable room
Stayed 1 night in Oct 2019
Response from Catarina Guimarães on Oct 15, 2019
Dear Guest, On behalf of the staff at Pousada de Viseu, I would like to take the opportunity to personally thank you for your feedback and review. The feedback from our Guests and friends are to us a stimulus and an opportunity for improvement. In fact, it is based on the opinions and feedback of our customers and friends, that we can meet the expectations of those who we have the privilege of receiving at the Pousadas de Viseu. It is very important for us to know that you had a pleasant stay with us and that we were able to help you create beautiful memories. It was a pleasure having you with us. We look forward to hosting you again soon at our hotel. King Regards, Catarina Guimarães Assistant Manager Trainee PESTANA POUSADA DE VISEU & CHARMING SPA THE TIME OF YOUR LIFE

6/10 Okay

Verified traveller

Stayed 2 nights in Oct 2019
Response from Catarina Guimarães on Oct 10, 2019
Dear Guest, On behalf of the staff at Pousada de Viseu, I would like to take the opportunity to personally thank you for your feedback and review. The feedback from our Guests and friends are to us a stimulus and an opportunity for improvement. In fact, it is based on the opinions and feedback of our customers and friends, that we can meet the expectations of those who we have the privilege of receiving at the Pousadas de Viseu. It is very important for us to know that you had a pleasant stay with us and that we were able to help you create beautiful memories. It was a pleasure having you with us. We look forward to hosting you again soon at our hotel. King Regards, Catarina Guimarães Assistant Manager Trainee PESTANA POUSADA DE VISEU & CHARMING SPA THE TIME OF YOUR LIFE

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional and attentive staff; excellent location to downtown and main attractions (Museums and Cathedral).
Stayed 3 nights in Oct 2019
Response from Catarina Guimarães on Oct 10, 2019
Dear Guest, First, I want to thank you for taking the time to share your experience, it was a real pleasure to share your great feedback with the team. We are very lucky to be located in such a beautiful place with so many History that dates back to 1842. Last but definitely not the least our fantastic team which aims all the time to ensure that guests are cared for, valued, giving the best tips and we are very pleased to hear that our goal was achieved. It's always nice to hear all this is enjoyed and that we were able to provide you THE TIME OF YOUR LIFE. When you decide to make a return visit to Viseu/Portugal please do bear us in mind, we are looking forward to your next visit to Pousada de Viseu & charming SPA Kind regards, Catarina Guimarães Assistant Manager Trainee PESTANA POUSADA DE VISEU & CHARMING SPA THE TIME OF YOUR LIFE

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Catarina Guimarães on Oct 10, 2019
Dear Mr. John, First, I want to thank you for taking the time to share your experience, it was a real pleasure to share your great feedback with the team. We are very lucky to be located in such a beautiful place with so many History that dates back to 1842. Last but definitely not the least our fantastic team which aims all the time to ensure that guests are cared for, valued, giving the best tips and we are very pleased to hear that our goal was achieved. It's always nice to hear all this is enjoyed and that we were able to provide you THE TIME OF YOUR LIFE. When you decide to make a return visit to Viseu/Portugal please do bear us in mind, we are looking forward to your next visit to Pousada de Viseu & charming SPA Kind regards, Catarina Guimarães Assistant Manager Trainee PESTANA POUSADA DE VISEU & CHARMING SPA THE TIME OF YOUR LIFE

10/10 Excellent

Malek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing. I was surprised of the high quality :-) i didn’t expect that.
Stayed 2 nights in Sep 2019
Response from Catarina Guimarães on Oct 2, 2019
Dear Mr.Malek, First, I want to thank you for taking the time to share your experience, it was a real pleasure to share your great feedback with the team. We are very lucky to be located in such a beautiful place with so many History that dates back to 1842. Last but definitely not the least our fantastic team which aims all the time to ensure that guests are cared for, valued, giving the best tips and we are very pleased to hear that our goal was achieved. It's always nice to hear all this is enjoyed and that we were able to provide you THE TIME OF YOUR LIFE. When you decide to make a return visit to Viseu/Portugal please do bear us in mind, we are looking forward to your next visit to Pousada de Viseu & charming SPA Kind regards, Catarina Guimarães Assistant Manager Trainee PESTANA POUSADA DE VISEU & CHARMING SPA THE TIME OF YOUR LIFE

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Catarina Guimarães on Sep 27, 2019
Dear Guest, On behalf of the staff at Pousada de Viseu, I would like to take the opportunity to personally thank you for your feedback and review. The feedback from our Guests and friends are to us a stimulus and an opportunity for improvement. In fact, it is based on the opinions and feedback of our customers and friends, that we can meet the expectations of those who we have the privilege of receiving at the Pousadas de Viseu. It is very important for us to know that you had a pleasant stay with us and that we were able to help you create beautiful memories. It was a pleasure having you with us. We look forward to hosting you again soon at our hotel. King Regards, Catarina Guimarães Assistant Manager Trainee PESTANA POUSADA DE VISEU & CHARMING SPA THE TIME OF YOUR LIFE

8/10 Good

C

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Large room size. Beautiful large french doors as windows. Not easy to find the entrance by gps. Had to wait to borrow an iron that we ugently needed as we were there for a wedding.
Stayed 3 nights in Aug 2019
Response from Catarina Guimarães on Sep 10, 2019
Dear C, Thank you for taking the time to share your feedback following your recent visit to Pousada de Viseu. It was a pleasure to read your kind comments about the Pousada. I hope that you had a pleasant return journey. Let me tell you that we have registered your comments regarding the iron and we apologize for the time that you had to wait. We appreciate your comments as we look at them in a constructive way, in order to learn, improve and evolve more and more. The feedback from our Guests and friends are to us a stimulus and an opportunity for improvement. I really hope that you can return to "restore energy and rest" at Pousada de Viseu & charming SPA because we'll be happy to welcome you again! Receive our king regards, Catarina Guimarães Assistant Manager Trainee PESTANA POUSADA DE VISEU & CHARMING SPA THE TIME OF YOUR LIFE

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
10 out of 10, will definitely come again, beautiful rush and location
Stayed 2 nights in Aug 2019
Response from Catarina Guimarães on Aug 26, 2019
Dear Guest, On behalf of the staff at Pousada de Viseu, I would like to take the opportunity to personally thank you for your feedback and review. The feedback from our Guests and friends are to us a stimulus and an opportunity for improvement. In fact, it is based on the opinions and feedback of our customers and friends, that we can meet the expectations of those who we have the privilege of receiving at the Pousadas de Viseu. It is very important for us to know that you had a pleasant stay with us and that we were able to help you create beautiful memories. It was a pleasure having you with us. We look forward to hosting you again soon at our hotel. King Regards, Catarina Guimarães Assistant Manager Trainee PESTANA POUSADA DE VISEU & CHARMING SPA THE TIME OF YOUR LIFE

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Theo peaceful and the staff sympathy and unique with good food
Stayed 2 nights in Aug 2019
Response from TGoncalves on Aug 23, 2019
Dear guest, Thank you for taking the time to share your experience, it was a real pleasure to share your great feedback with the team and to know that your stay was truly memorable. We are extremely grateful to receive your genuine comments and we are very glad to read that you were pleased with your stay taking advantage of our big rooms, gorgeous, historic building, large Bath tub and spa. We are very lucky to be located in such a beautiful place with so many History that dates back to 1842. Last but definitely not the least our fantastic team which aims all the time to ensure that guests are cared for, valued, giving the best tips and we are very pleased to hear that our goal was achieved. It's always nice to hear all this is enjoyed and that we were able to provide you THE TIME OF YOUR LIFE. When you decide to make a return visit to Viseu/Portugal please do bear us in mind, we are looking forward to your next visit to Pousada de Viseu & charming SPA Kind regards, Tiago Gonçalves General Manager PESTANA POUSADA DE VISEU & CHARMING SPA THE TIME OF YOUR LIFE