Vilano Beach Vacation Packages

We've stayed at this property multiple times over the past few years. This last stay has noticed the condition of the rooms has declined significantly. Nothing major overall but a handful of little things. Our room was dirty, the sink didn't work properly, no "Do Not Disturb" sign, no liner for the ice bucket, mini fridge was unplugged, etc. Definitely time for a remodel and update.

The building is beautiful and is situated right by the St. John's Riverwalk and the Friendship Fountain, which are gorgeous. It was quiet and the room was clean. However, the bathroom was very small and the tub/shower was very awkward and difficult to get in and out of safely. There was no counter space and it was difficult to get hot water without losing water pressure. There was no refrigerator in the room and no streaming options on the TV. Overall, since we had other things to do in Jax and spent a limited amount of time in the room, we just dealt with it, but it was far from the best hotel experience I've had.

Within my room, the floors were so dirty, that upon removing my shoes and socks at the foot of the bed and walking directly into the bathroom for a shower, my feet made black foot prints in the tub. Also, the air conditioner did not seem to be dehumidifying the air in the room and everything ( floors, furniture, bedding, towels ) felt damp.

We have stayed here 5 years in a row. This was our 2nd time this year. The pool was nasty, the hot tub didn’t work at all, and the new management sucks honestly. We booked poolside rooms side by side we wound up on the back of the property with rooms 130 & 138! The cleaners don’t speak no English at all and I personally seen one of the 4 that were cleaning each room together drinking a miller tall boy on the job. Very disheartening this has been our home away from home for years lots of memories with our kids here but we will not be staying here no more. We had to literally call 3 times to get our room deposits back and the first 2 times all I was told was it had been released back to the card and we would get it in 3-5 days the 3rd time one of the same people I had spoken to before in 3 minutes we got the alert it was pending on the bank account really? We wounder how many other people they have done this too that just gave up. I hate to say it but y’all lost good long time customers. It used to be a really nice comfy place to stay with great communication and convenient amenities and friendly staff not anymore.

The friendly professional front desk set a perfect vibe for the rest of the stay