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"The Fairfield Inn & Suites by Marriott South Hill is going through a renovation. With that being said, the hotel was clean and our room was spacious and comfortable. The staff were extremely friendly and helpful. The breakfast was absolutely fantastic! I have a gluten intolerance and for the past couple of months my husband and I have been moving from Upstate New York to Central Florida, and this was our final journey to Florida they were the only hotel that actually had gluten free pastries that I could have! There were only two hiccups while we were there but when we told the staff they were going to let the management know immediately. We would stay there again if we were in the area. The hotel by the looks of the work that was being done is going to look amazing!"

"The welcoming staff member was not the friendliest. The cleanliness of our room was ok - not the worst but also not the best. "

"The rooms were well thought out and designed with a great bathroom"

"Front desk staff was very good. Breakfast was terrible: see-through coffee, toaster did not work for toast or bagels, just cold and hot cereal, juice machine broken. Room was missing hand towels, Kleenex, toilet paper. Paint peeling off bathtub walls. Counter not clean. Housekeeping threw bed together. Did not seem to care about the little things for a pleasant stay.second room where other family stayed also missed needed items. Will try hard to remember not to book this place again. "

"Breakfast was perfect, excellent food for being a Holiday Inn. Bed was comfortable, but bring a blanket, didn't have one on the king bed. The chase lounge was my only other seating in the room and it was covered in food stains and ink marks where it looked like a kid wrote on it. Hotel was very quiet for being almost completely booked which was nice. "

"The rooms weren’t really cleaned. "

"Although breakfast was available late on our first morning because the scheduled kitchen staff didn't come in, it was good even though hastily put together by the replacement staff. The next day the breakfast room opened on time and the food selection was better prepared, tasty, and plentiful. Our bathroom was provided with plenty of towels and washcloths. I do wish that there had been a grab bar in the walk-in shower as the shower floor was a bit slippery. Overall, we found it a wonderful place to stay and will definitely book there again when in the area."

"Hotel room seemed old and was not clean. Noticeable mold/mildew in shower"

"First impression was the parking lot; it is rough and very uneven. We arrived at dark and there was one other person waiting to check in at the time, but no one was at the desk. She called the hotel several times with no answer and then someone finally came out to help us. I used a 3rd party site to book. The person said we had to out a card on file for incidentals, it was $100 and just a hold not a charge. We checked out before 6am the next day and left. We literally only slept, didn’t use a bath towel or anything. On Monday morning we were charged $100. We called and said we’d be refunded. By. Wednesday we still didn’t see the refund and were told that the person who charged it was not supporting be doing that (happened to others to) and that he was no longer with them. We finally received the refund on Friday, a week after we checked in. We now know why the hotel across the street was full and this one was not. We won’t be back! "