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Reviews of Collection O Hotel Mocambo, Boca del Río

3.5 out of 5
Collection O Hotel Mocambo, Boca del Río
Calz. Adolfo Ruiz Cortinez #4000, Col. Mocambo, Boca del Río, VER

Reviews

7.8

Good

Rating 10 - Excellent. 164 out of 501 reviews" "
Rating 8 - Good. 194 out of 501 reviews" "
Rating 6 - Okay. 71 out of 501 reviews" "
Rating 4 - Poor. 41 out of 501 reviews" "
Rating 2 - Terrible. 31 out of 501 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Terry

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
As far as a budget friendly hotel near the beach and the city it’s hard to beat. For this I would rate it at 5 stars. The downsides are that the hotel is very dated, rooms and hotel areas are showing wear and tear but everything was clean. The walk over to the beach was close but you’re entering the public beach area. Staff seemed a bit annoyed with my presence.
Stayed 2 nights in Feb 2024
Response from Ammy on May 7, 2024
Hi, Terry! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah

8/10 Good

SERGIO

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This is an iconic hotel, unlikt the Hotel Ruiz Galindo in Fortín which is now abandoned, Hotel Mocambo mantains its character, sure needs a fresh coat of paint but other than that I am extremely pleased with my stay
Stayed 3 nights in Jan 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Iconic hotel- with unique stories, architecture, views, and kind staff. Location is perfect.
Stayed 2 nights in Dec 2023
Response from Tim on Jan 23, 2024
Thank you so much for your ranking and valuable reviews, Laura! We have duly acknowledged your input and we ensure a better stay in the future. Regards, Tim

6/10 Okay

Claudia

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property is beautiful. Its beauty and history are incomparable, but property needs repairs. They have one restaurant with very little options and no room service. Location is not very convenient. The lady working the small gift shop is absolutely adorable very nice lady. The young man in the pool area goes above and beyond to make guests stay as pleasant as possible!
Stayed 3 nights in Dec 2023
Response from Ammy on Jan 23, 2024
Hi, Claudia! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

10/10 Excellent

Jeffrey, Omaha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, room was nice. Air conditioner works. Complimentary coffee ironically was very good! room overlooks ocean. Would stay there again.
Stayed 1 night in Nov 2023

10/10 Excellent

ANTONIO

Stayed 1 night in Oct 2023

8/10 Good

Sandra

Liked: Cleanliness, staff & service
Check in is at 3:00 pm however I had to wait until 5:00 pm to get my room, bathroom was flooded every night from the rain leaking trough the roof, no cable on TV, the staff was very helpful and kind.
Stayed 3 nights in Jul 2023

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The view the pool are good
Stayed 4 nights in Jul 2023
Response from Barbara on Jul 15, 2023
Thank you for your appreciation, Daniel! We hope to give you consistent service every time. Regards, Barbara

2/10 Terrible

Manuel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible condition unsafe dirty felt miserable
Stayed 7 nights in Jun 2023
Response from Lisa on Jun 24, 2023
Hi, Manuel! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Lisa

2/10 Terrible

Denise

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2023
Response from Lisa on Jun 24, 2023
Hi, Denise! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Lisa

10/10 Excellent

richard a

Liked: Cleanliness, staff & service
Honest review here. For me this property is a paradox. The architecture, fabulous wood appointments, interior spaces and interior pools of the common areas are absolutely beautiful and for the most part well maintained. Likewise with the rooms. The main pool area is dated but the main pool and surrounding mini pools are clean and well maintained. I couldn't help but feel I was in a hotel that was, in it's day, the Crown Jewel of Veracruz hosting Celebrities from around the world from a by-gone Hollywood Era of the 50's. As an architectural photographer I loved walking around the property taking photos of the grand wooden interior halls, columned bathing areas and conference rooms. Walking the exterior spaces is where the reality of this once grand hotel is unfortunately falling into disrepair. The complexity of the grounds is a huge maintainence undertaking and I imagine has suffered from the buisness decision to upkeep other areas of the hotel. I loved this hotel. I am also somewhat sad to see it's exterior decline. I will stay again as long as they maintain the rooms, pools and interior spaces as the currently do. Thank you for keeping this beautiful hotel functionally alive!
Response from Ava on May 24, 2023
Hi Richard! Thank you for giving us a shot and even more for leaving us this review. We will feel blessed to serve you soon again with even better, upgraded and improvised services. Have a great day ahead. Regards, Ava

10/10 Excellent

Arturo, Austin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place recommend
Stayed 1 night in Mar 2023
Response from Eva on Apr 6, 2023
Hey, Arturo! We always love to hear from you. Happy to know that you liked our services. Thanks a ton for staying with us. Looking forward to hosting you soon :) Regards, Eva

10/10 Excellent

Joseph D.

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Property was beautiful but needs attention but I would still stay in the future
Stayed 3 nights in Mar 2023
Response from Eva on Mar 15, 2023
Pleased to hear your kind words of appreciation, Joseph! We will try our best to never fail in amazing you every time. Regards, Eva

10/10 Excellent

CARLOS, Midland

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
It is a beautiful hotel full of history. Every where you look you will see gorgeous nooks and details of a well built hotel from the last century. The swimming pool is superb.
Stayed 8 nights in Feb 2023
Response from Lisa on Mar 7, 2023
Hi Carlos! Thank you for giving us a shot and even more for leaving us this review. We will feel blessed to serve you soon again with even better, upgraded and improvised services. Have a great day ahead. Regards, Lisa

4/10 Poor

Rachel

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I grew up coming here for the pool, but it is so run down now. Restaurant was closed for renovations. Beds are very uncomfortable. I still enjoyed the pool and service from Leo.
Stayed 4 nights in Feb 2023
Response from Lisa on Mar 7, 2023
Hi, Rachel! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Lisa

8/10 Good

Manuel

Travelled with family
Liked: Cleanliness, staff & service
Beautiful hotel, very well located. Could use some maintenance to restore its former glory. Noisy renovation work in some areas.
Stayed 2 nights in Jan 2023
Response from Eva on Feb 7, 2023
Hey, Manuel! Thank you so much for acknowledging our efforts and rating us positively. We shall never stop pleasing you with our services. Regards, Eva

8/10 Good

Gabriel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property need some remodeling work. Good area, very clean, familiar environment
Stayed 1 night in Jan 2023
Response from Lisa on Jan 9, 2023
Hi Gabriel! Thank you for giving us a shot and even more for leaving us this review. We will feel blessed to serve you soon again with even better, upgraded and improvised services. Have a great day ahead. Regards, Lisa

6/10 Okay

ELOISA

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
El hotel es muy antiguo y requiere de mucho mantenimiento. Nos encontramos telarañas viejas en una esquina de nuestra habitación. La atención extraordinaria, el staff muy amables felicitaciones para ellos
Stayed 2 nights in Sep 2022
Response from Jane on Sep 27, 2022
Disculpas sinceras, Eloisa. Entendemos que su experiencia no estuvo a la altura de las expectativas. No se preocupe, estamos trabajando continuamente para mejorar nuestros servicios para que su próxima estancia sea agradable. ¡Saludos, Janet!

8/10 Good

Marisol

Travelled with family
Liked: Cleanliness, staff & service, amenities
Ok for the price, nothing fancy.
Stayed 1 night in Jul 2022
Response from Simon on Jul 18, 2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Simon

10/10 Excellent

Silvino

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 3 nights in Jun 2022
Response from Simon on Jul 10, 2022
Hi, thanks for rating us. We will make more efforts to serve you even better next time. Have a great day ahead. Regards, Simon

10/10 Excellent

Heather

Stayed 2 nights in Jun 2022

4/10 Poor

Kathleen

Disliked: Cleanliness, property conditions & facilities
This hotel has deteriorated in appearance. Our rooms were way down by the pool so we had to climb a lot of steps every time we left the room. Lots of cracked concrete. The shower had very low water pressure. That took our towels after the first night. We had to call for some more. No hair dryer in the room. We called for ice and it never arrived.
Stayed 1 night in May 2022
Response from Simon on Jul 10, 2022
Hi, thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

8/10 Good

Juanita

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Para una persona con problemas para caminar es un poco dificil transladarse a la alberca o playa debido a que hay demasiados escalones. Debes pedir el cuarto detras del hotel para poder utilizar la rampa. Todo lo demas esta MUY BIEN. Muy amigables, playa limpia, toallas disponibles, estacionamiento ahi mismo, ayuda todo el tiempo para poder utilizar la silla de ruedas.
Escalones
Escalones
Stayed 2 nights in May 2022
Response from Joey on May 22, 2022
Hola, gracias por sus amables palabras de elogio. Estamos muy contentos de acoger a usted pronto con una experiencia increíble. Saludos, Joey.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room and facilities were extremely clean.
Stayed 1 night in Dec 2021
Response from Ammy on May 6, 2022
Hi, thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

10/10 Excellent

Raymundo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Andrew on Apr 8, 2022
Thank you for rating us highly, Raymundo. We are glad to know that services offered by us meet your expectations and we will endeavour to keep it up. Regards, Andrew

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly, excellent for our family getaway.... great value for the money.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good deal. Pretty good place
Stayed 3 nights in Jun 2021

8/10 Good

Isabel

Travelled with family
Liked: Cleanliness, staff & service, room comfort
A very nostalgic place full of history, sadly it need lots of maintenance and the place is too big, so we can see the damage everywhere. Nevertheless we will be back
Stayed 2 nights in Dec 2020

6/10 Okay

Ricardo, Las Vegas NV

Liked: Staff & service, property conditions & facilities
I love the view from their balconies but I wish they would upgrade their rooms.
Stayed 5 nights in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2020

8/10 Good

Ellen, Kalamazoo, Michigan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Art Deco with a Mexican twist. This was a lovely hotel but not ultra-modern,which is fine with me. The staff was friendly and helpful. Easy access to the beach if you can walk . There is a lack of elevators so getting to the beach would be inconvenient if you can not use stairs. Many activities in the area. We had a great time.
Stayed 4 nights in Mar 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I like so much this old historical hotel. They have good food, beach and sea view rooms.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
architecture and location. colonial style building.
Stayed 1 night in Jan 2020

8/10 Good

Ken&Yanira, San Diego, CA

Travelled with family
Liked: Cleanliness, staff & service, amenities
We loved the Service and the Staff, The Hotel is Clean. Food is Awesome!!!! Great Management at Hotel Mocambo in the Beautiful City of Veracruz!!! Thank You!!
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
It was once a glorious fantasy hotel, but it's fallen on hard times. Big and deserted, with a tiny staff barely keeping it afloat. It's clean and comfortable, but the food is so-so and parts are in disrepair. Staff were polite and friendly, perhaps lonesome.
Stayed 1 night in Jan 2020

2/10 Terrible

Manuel, San Antonio, Tx

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing it is an old hotel, if I'd rated? It would be - 1 star.
Stayed 4 nights in Dec 2019
Response from Mocambo on Dec 16, 2019
una disculpa por no cumplir sus expectativas.

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2019
Response from Mocambo on Dec 10, 2019
Los esperamos muy pronto.

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Cleaning lady not polite. Harassing my husband and I over a hand towel our last day there. The breakfast lady making the picaditas didn’t seem like she wanted to be there any days we had breakfast at the hotel. Taxis were brought to property in timely manner. We tipped them gentleman every time.
Stayed 7 nights in Aug 2019

8/10 Good

Trish, Spring Hill, TN USA

Travelled with family
Liked: Cleanliness, staff & service, amenities
We loved the Hotel Mocambo! It is a beautiful, classic hotel, wonderful for those who want an authentic Mexico vacation experience. Our room was spacious and clean (the a/c worked very well), the staff was very attentive to our needs. The breakfast buffet was amazing, complete with live marimba music, and the restaurant offered a wide menu. The outdoor pool is great, though the slide is super slow (which made it hilarious to watch people try to go down it without getting stuck!), and the indoor pools are nice and relaxing. There is quick access to the beach, but you do have a short walk through a parking lot that is covered in litter and past a shabby, abandoned water park. Other things to keep in mind: the hotel is terraced on a hill going down to the beach, As a result. there are lots and lots of stairs. I think I counted 86 stair steps between our room and the lobby. Also, the Hotel Mocambo is showing its age (built in 1938, I think) and could use an exterior coat of paint, but for my family, that just added to its charm. There are cheaper hotels in Boca Del Rico. There are also more modern hotels, but the Hotel Mocambo wins for charm and character.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 5 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a jewel. Opened in 1930 as a place for the then rich and famous to come as guests. The art deco flair is still so evident. A different style of stay then the nearny highrises.
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Was the same excellent service, accommodations, food and well kept grounds and pool as when we were here 2 years ago.
Stayed 1 night in Oct 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
not what I expected, Its old not updated. The bathrooms are in need of up grades.
Stayed 7 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Nice location but overall just okay
We enjoyed our stay at the hotel however I would likely select another option in the area upon seeing the many newer and more modern options. The hotel is clean, the service is friendly but I suspect that the property experienced it’s better days in the past. The one thing which I did not appreciate was that for every little request I had to sign a slip with a value of the item requested in the event that I did not return (second plastic room key card, pool towels, etc.). You really get the feeling that the hotel is managing its resources very carefully or that theft is common. My daughter enjoyed the pool and the proximity to the beach was nice.

2/10 Terrible

Aymee

Disliked: Staff & service, property conditions & facilities, room comfort
Not worth it
Really bad service - cashier and pool guy were rude and so not willing to help us. Breakfast wasn’t all good either - I ended up checking out and went to another hotel - much much better.
Stayed 2 nights in Nov 2017

4/10 Poor

Aymee

Disliked: Staff & service, property conditions & facilities, room comfort
Not worth it!
Employees attitude needs to improved- except the breakfast waitress that he was very funny and very helpful. I go to veracruz every year and I used to loved a mocambo - not no more - I checked out and went to AC hotel next door - LOT BETTER! Room AC didn’t work, employees will not care about your needs at mocambo, wouldn’t changed my room and wanted me to stay closed to a building under construction. So annoying! Oh and breakfast is horrible now! Not as good as it used to be.
Stayed 2 nights in Nov 2017

6/10 Okay

Joel, Oklahoma

Liked: Cleanliness
Disliked: Room comfort
Been there done that no come back
Nostalgic building nothing else, good buffet but don't ask for something extra because they charge you for it, room big with minimal furniture nothing good to seat on, they had a Rockies chair child size! The bed horrible, to hard to sleep In it without awaking with back ache, big Jacuzzi with a lot of chlorine, 20 minutes in it you will be scratching for hours, big pool and slide to confusing to get to if you stay in the older building, nice garden
Stayed 3 nights in Jul 2017
Response from Carlos, Reservations on Jul 29, 2017
Thanks for the comments. We´ll be sure to to assess te issues you kindly mentioned

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Good location...
Staff is OK..good costumer services...need more improvements...
Stayed 2 nights in Jul 2017
Response from Carlos. Front desk on Jul 8, 2017
Thanks for you comments, we´ll be sure to make those improvements.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic Veracruz
Staying at Mocambo is so refreshing. This place knows what it is: storied, classic, and confident. It's an old, old establishment: a well maintained antique. Our view from the top floor was amazing. Watching the sunrise with my book each morning was stellar. Staff is hands down the friendliest and most helpful of all our travels. AC went out in our room and was fixed ASAP. They even checked back in to be sure all was well. Some people travel and expect all of the surroundings of home. Why leave home then? This place provides all of the surrounding of a Mexican home: feeling genuinely welcomed and cared for, good food, and taking time to relax and appreciate what you have. We'll be back.
Stayed 4 nights in Jun 2017
Response from Carlos, front Desk on Jul 8, 2017
Thank you. We´ll be glad to serve you in the future.