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Reviews of Hotel Aurora

3 out of 5
Hotel Aurora
Via Bruno Giordano 15, Mestre, VE

Reviews

7.8

Good

Rating 10 - Excellent. 35 out of 130 reviews" "
Rating 8 - Good. 61 out of 130 reviews" "
Rating 6 - Okay. 24 out of 130 reviews" "
Rating 4 - Poor. 5 out of 130 reviews" "
Rating 2 - Terrible. 5 out of 130 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, in a great situation.
We've stayed at this hotel three times now. Modern rooms, with air-con and modern furniture. Good choice of food at the buffet breakfast. Staff very helpful. Moreover, the hotel is very convenient for all the bars and restaurants of Mestre. The hotel is only a 2-3 minute walk from Piazzale Cialdini, from where you can catch various buses, but also the trams which run to Venice, or down to Marghera via Mestre railway station. To Venice takes about 20 mins on the tram, and about 10 minutes to Mestre railway station. From the station, you can catch trains to loads of interesting destinations: Verona, Vicenza, Treviso, Ferrara and Padua, to name just a few.
Stayed 7 nights in Sep 2023

8/10 Good

jiwan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location and friendly staff.
Great location and with needed amenities. Bus stop near by, train and tram devices close by as well. Hotel had good breakfast and staff very friendly.
Stayed 2 nights in Aug 2023

8/10 Good

Robert

Stayed 1 night in Jun 2023

2/10 Terrible

Kyoo

Stayed 1 night in May 2023
Response from Michele on Jun 30, 2023
Dear Kyoo, i thank you for scored the hotel. but after investigation i noted you are not stayed why you score so low the hotel Best regards.

10/10 Excellent

Jie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect! Next to bus station, easy to go everywhere. A lot of restaurants in the neighborhood. Owners are super helpful. Breakfast is amazing
Stayed 2 nights in May 2023

8/10 Good

Giorgia

Liked: Cleanliness, staff & service, property conditions & facilities
A 1 minuto a piedi dal centro di Mestre, quindi comodissimo a ristoranti e negozi. Esternamente la struttura non invoglia ma le camere sono ristrutturate. Staff molto gentile.
Stayed 1 night in May 2023

10/10 Excellent

Rainer, Doral

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place for a Venice visit if you do not want to stay on the island which was important for us since we had a very early flight to catch on our departure. It’s a five minute walk to get to the bus or tram to Venice and lots of restaurants and bars are in walking distance right in the city center. Breakfast buffet is sufficient and the staff is very friendly and helpful. The rooms are neat and clean with daily housekeeping service
Stayed 3 nights in Apr 2023

10/10 Excellent

MICHAEL AUBREY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and room was very spacious and clean, and the location was in a lovely area and within easy walking distance to the central bus station in Mestre, making it very easy to travel to and from Venice City.
Stayed 6 nights in Sep 2022

8/10 Good

Lukasz

Stayed 2 nights in Jul 2022

10/10 Excellent

Ledion

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was there with my family for 2 nights,it was lovely experience,very nice people and perfect location
Stayed 2 nights in Jun 2022

8/10 Good

KB, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel with friendly staff. Hotel is close to restaurants, cafes and tram/bus station (for travel into venice). Would stay at hotel again.
Stayed 4 nights in May 2018

10/10 Excellent

ROBERTO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

C, US expat in Greece

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to airport
We stayed at this hotel only for one night at the end of our two-week travel in Italy. We were looking for a property with parking (we had a rental car and it seemed almost impossible to find a reasonable place with parking in Venice). The folks at the reception were very nice, helpful and efficient. There was an elevator (important if you have heavy suitcases like we did). The hotel most certainly will benefit from the renovation and furniture update in the rooms. That said, here's what's going for it: it's close to the airport (about 10 min drive) which was a huge plus for us because of an early flight; there's a bus stop right outside of the hotel where one can catch a bus, which, we understand, will take you to Venice in 20 min or so; the room was OK, nothing to write home about, clean, the furniture was outdated and the bathroom was small, the amenities were scarce...I guess you get what you're paying for and the price was right for us and met our needs. I believe there's a couple of restaurants in the vicinity and some pastry shops. There's a Lidle grocery store on the way to the airport, but not within walking distance to the hotel though. Anyway, it seems that the hotel will be good for budget travelers.
Stayed 1 night in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good budget hotel
Best part of the hotel is location. Its next to a lovely square.
Stayed 1 night in Oct 2017

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and highly recommended
Really happy with stay. Very accomodating, friendly family run hotel. Convenient for Venice and local eateries. Recommended highly. Good value
Stayed 2 nights in Jun 2017

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel at a great price.
We chose this hotel for the other good reviews it had received. We have visited Venice many times but were impressed by the lower prices available in the Mestre/Marghera area, and knew that we could get into Venice with a short inexpensive bus ride. The hotel was very good and we'd certainly stay there again. The staff are very helpful, full of info about where to catch buses etc. It is in the centre of Mestre but in a quiet area, with a number of attractive pedestrianised streets and squares in the surrounding area. It is a two minute walk to Piazza Cialdini where you can catch the 4L buses or new trams to Venice. a one-way ticket is 1.5 euros. There are plenty of pleasant places to eat nearby. One branch of the tram system also goes to the Mestre railway station, if you need. It also runs on through the residential area of Marghera where there is a fabulous street market on a Saturday (exit the tram at the Mercato stop). Our only criticism of the hotel is perhaps the room was a little small, however the bathroom was a decent size with a good sized shower cubicle. There was a small safe built into the wall and also a refrigerator. The room had air conditioning too. Breakfast was typical for a budget Italian hotel, but there was plenty of it; you cold eat as much as you liked. Wifi was fast. Will definitely stay there again if staying in Mestre.
Stayed 5 nights in Jun 2017

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Aurora is a great budget hotel. Located in Mestre district it is about a 25 min tram ride to the centre, but it is very easy. Around the hotel are plenty of shops and restaurants which are cheaper than the centre. I felt safe in the local area being a solo female traveller. The reception were also very helpful and informative.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Maintenance Issues, Grumpy Staff
Switched rooms after a couple of days. In the first room: someone else's hair in the sheets, many bugs, quite worn and dirty, the shower was too small to shower with the curtain closed so had to wet the whole floor. The second room was much better and more spacious. It was cleaner, but the shower drain was clogged and water would back up. They tried to fix it but it didn't work. I was told I was "unlucky", which really wasn't an appropriate response. The place is older and simply has maintenance issues. The staff was somewhat grumpy and inflexible, but we kept it cordial, despite a few inappropriate comments on their part. It's fine to stay in if you get a good price and don't mind a place that's a bit dingy, but it wouldn't be my first choice. Breakfast was alright - some items were fresh, some were stale. The hotel is near a large plaza with lots of shops and restaurants and is just behind a bus station.

10/10 Excellent

Vivian, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bus Ride
Right by the bus stop, able to get there with bus 2 from the train station and us the same bus stop to get to Marco polo.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel, with easy access to Venice
We really enjoyed our stay at Hotel Aurora. Located in quiet neighborhood with good restaurants and shopping, the hotel is a short walk (about 3 blocks) to tram that goes to Venice. Hotel also had wonderful breakfast spread. The only hitch for us was that we did not realize that the hotel ta--due upon check out--had to be paid in cash (not credit card). It was the end of our trip and we had few euros left, not wanting to take them back to U.S.

8/10 Good

robert, Yakima, Washington

Liked: Cleanliness, staff & service
Three dark days in Venice.
We stayed 3 nights mostly to visit Venice. The breakfast was good. The staff very helpful. The room was cold and the hotel dark to go with the foggy weather for all 3 three days. Price to stay a good ratio.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Solid 3 star, good value.
A bit drab but rooms are spotless and reasonably comfortable. Friendly, helpful staff, all speak English. Conveniently located less than 5 minutes from the pedestrian centre of Mestre with a good range of restaurants and bars. Bus stop to Venice (20 mins) is 2 blocks away. Wifi is variable (overloads when everyone logs in). Overall pleasant stay and good value.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Hotel very close to the bus station for Venice
The hotel does not look appealing from outside, once you are in it is a little better but overall needs to be more updated. Room was small but we knew that. It smelled of moth-balls. The location is convenient as the bus stop is across the street. The staff was very nice, kind and helpful.

10/10 Excellent

Kamal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

MICHAEL, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Overnight stay to visit Venice. The hotel is in a perfect location. Bus stop is across the street and it is only 6 or 7 stops to Venice. You can get bus tickets from the hotel to get you to Venice. A good variety for breakfast the fresh cherries were awesome. We were able to park the car at the hotel for 8 Euro per day. We would recommend this hotel for anyone who is visiting Vencie.

6/10 Okay

Verified traveller

Decent Basic Hotel
Easy to locate from train station, about 20 minute walk from train station, 2km. Several sources signs along the way. Nearby restaurants and plaza. Bus to Venice right outside hotel. Hotel has bus tickets or can get all day ticket for bus or boats elsewhere. Our room was facing the front the hotel so experienced much street noise including recycling boxes being used. Good breakfast with hot drinks to order. Main reception person was helpful. Assistant reception person provided erroneous information on two occasions. Decent sized shower for 3 star hotel. Would stay again.

8/10 Good

Paul, Hungary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Great location/Good staff
Hotel is about 25 minuted by bus from Venice. The bus stop is just across the street. Rooms were not huge but clean and the bathroom very good. The only problem we encountered was their wifi signal was spotty. The breakfast was a very good, european style buffet but with many choices and good coffee. The hotel charges 8 euro a day for parking. This is cheap for the area, but they have limited space in their gated area. Had to leave car keys with desk so they could move as needed to get other cars in and out.

8/10 Good

Christine, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort stay
Comfort stay in tidy & clean hotel. It is close to Venice by bus in front of hotel eventhough a bit far away from train station.

8/10 Good

Mario, Malta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel
Pleasant hotel with bus stop connections to Venice and train station just in front of the hotel.

8/10 Good

Geoff, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Hotel
The Hotel Aurora is a perfectly adequate Budget Hotel situated in Mestre convenient for visiting Venice which is only a 15 minute Bus Journey away.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Boheme, Europe

Liked: Cleanliness, staff & service, room comfort
Good deal for a Venice stary
The hotel was OK if you are looking for a clean place to rest after a long day in Venice. Clean and with breakfast. Bus stop in front for Venice and main pedestrian street with great stores just a few steps away. The hotel sells the bus tickets. The quality of service was good, most of the employees speak English. The have air conditioner for the warm days of summer! I would certainly return in my next visit to Venice.

6/10 Okay

Peter, Montreal, Canada

Liked: Cleanliness, staff & service
Venice vacation
Myy family of four liked this hotel, situated in Metre which is a short bus ride to the Venice bus station. Once in Venice, you can walk to almost anywhere or take the vaporetto. The staff (Chinese) was so kind, helpful and accomodating. The kids had bunk beds and they loved it. The continental breakfast was good and we had espressos or cappuccinos made to order. The wi-fi connection was tricky but it ultimately worked. Very close to Metre city center and around the corner from nice restaurants. The bus for Venice is across the street from the hotel. Be on the lookout for the street market days.....great deals.

10/10 Excellent

Marco Julie, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best site to visit venice at a reasonable rate
Book it twice, before and after cruise. personal is very friendly and you have bus stop right in front of hotel for Venice and you can take the same bus and transfer in Venice for Marco polo airport. will return to this place anytime.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Nick

Liked: Cleanliness, room comfort
close to the hospital i was visiting a relation
It was clean and tidy and close to the hospital

4/10 Poor

Anonymous

Disliked: Staff & service, room comfort
Very poor quality services
We stayed at this hotel for two days while visiting Venice.There are a couple of severe issues which made our stay here very unpleasant: - For the start, we have been announced that the room price we negotiated with [...] is not correct and in fact we need to pay more (30% more per night which). We were astonished but what could we do vis-a-vis to the receptionist's (a Chinese immigrant), "take it or leave it" attitude? He lied that he notified [...] which will contact us. At that moment I didn't know the truth but after arriving home, I checked with [...] and of course all this proved to be a lie. Moreover, the continental breakfast was supposed to be included in the price I negotiated with [...] initially. According to the same Chinese receptionist, this wasn't true anymore so we had to pay extra for this too. - The breakfast was also substandard and just to give an example, although we just asked for coffee, we have been served cold coffee, probably prepared long before our order for some other clients which didn't use it. - Another very unpleasant experience was due to room HVAC "defective" unit. We stayed at third floor (the last) and the hottest. We thought that the HVAC unit was defective but in reality, deliberately we haven't been given the remote control of the said device. Initially, we didn't know that this unit is operated via a remote control so we asked (the same Chinese receptionist) to have it fixed. Only then, after one sleepless night, we have been handed the remote which was kept at reception and not in the room so I can decide whether to use it or not.In our opinion, all these issues were well "engineered" this way so the hotel makes undeserved profit. Although we paid more, we received the worst hotel service we ever had around the world I traveled so far.If the hotel management's strategy is to use Chinese immigrants as receptionists so they can "fight" for maximum profit actually works, the same management appears not to realize that the bad reputation they built in this way will fall back on their business and drive it under, which I surely hope it will happen.At the end, after we realized this entire diabolic scenario, I told him that I will make a complaint at [...] and at Trip Adviser. He didn't appear to be surprised. I wonder why!

10/10 Excellent

Jorun Gundersen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vi var meget godt fornøyde med oppholdet vårt på 6.dager. God service, hyggelige verter, god frokost og kort avstand til trikker og busser inn til Venezia. Vi kommer gjerne tilbake!😊
Stayed 6 nights in Oct 2023

6/10 Okay

Susana Eliana

Travelled with group
Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Jessica

Stayed 2 nights in Sep 2023

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bueno
Stayed 1 night in Jul 2023

6/10 Okay

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Cecilia

Stayed 1 night in Jun 2023

10/10 Excellent

Herve Jerome

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bonjour, Seul reproche beaucoup trop de nuisance le soir dans la rue. On dirait que les gens font les poubelles toute la nuit Etrange
Stayed 3 nights in Jun 2023

8/10 Good

JOSE VICENTE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel
Hotel bien ubicado , buen servicio transporte ,a excepción hoteles europeos este tiene baño amplio ,amplios y variados almacenes , restaurantes ,desayuno estilo buffet pero se debe pagar, para la fecha 10 euros cada persona ,bueno y variado
Stayed 2 nights in Jun 2023

8/10 Good

Ehsan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rent og pænt hotelværelse - god placering i Mestre
Stayed 2 nights in May 2023

8/10 Good

DIEGO

Stayed 3 nights in May 2023

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meget flott sted , hyggelig personalet
Stayed 1 night in May 2023

8/10 Good

Alessandro

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel pulito,funzionale nella sua semplicità,posizionato a 5 minuti a piedi da piazza Cialdini dove con il tram T1 si arriva a Venezia in un quarto d'ora,e a 2 km dalla stazione dei treni(con l'autobus 2 ci si arriva in 10 minuti).Personale asiatico molto cortese e che parla la lingua italiana alla perfezione,sempre sorridente e disponibile.
Stayed 3 nights in May 2023

10/10 Excellent

Lionel J, Miami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No se lleven por la parte externa! Es Amplio, limpio, super bien ubicado. El personal insuperable. Desayuno bueno y rodeado de buenos restaurantes Felicidades!! Volveremos.
Stayed 2 nights in May 2023