Superior Apartment, 1 Bedroom (Apt3 - Check-in online) | Living area
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Reviews of Design Palace Apartments

Design Palace Apartments
Cannaregio 1334, Venice, VE

Reviews

7.2

Good

Rating 10 - Excellent. 24 out of 95 reviews" "
Rating 8 - Good. 36 out of 95 reviews" "
Rating 6 - Okay. 16 out of 95 reviews" "
Rating 4 - Poor. 9 out of 95 reviews" "
Rating 2 - Terrible. 10 out of 95 reviews" "

7.4/10

Cleanliness

6.6/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hannah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a great time. Apartment was very spacious and had everything we needed. Only issue we had was the AC units in the apartment didn’t work and it was quite warm when we were there. We thought we would just open the windows to let the breeze in but the street is very busy so the noise was extremely loud, it sounded like the people outside were screaming in our room. Otherwise we loved the apartment and would definitely stay again.
Stayed 2 nights in Apr 2024
Response from Wonderful Italy Team on Apr 19, 2024
Thank you for your feedback, Hannah! We are really happy that you enjoyed your stay.We are sorry for the inconvenience related to the air conditioners. We sent our technician to verify that everything works properly in order to avoid further discomfort to future guests. We hope to host you again in our beautiful apartments.See you soon, Wonderful Italy Team

8/10 Good

Hannan

Stayed 2 nights in May 2023
Response from vero on Jun 9, 2023
Thank you for the review

8/10 Good

Hannan

Travelled with family
Liked: Room comfort
Family trip
Family trip with kids to Venice
Stayed 2 nights in May 2023
Response from reservation on Jun 5, 2023
Dear guest thank you for staying with us

10/10 Excellent

ADOLFO

Travelled with family
Liked: Cleanliness, room comfort
Venice apartment
It was a very good experience. . the apartment is what you get from the photos. We had some issues connecting to the wifi during the first night but on 2nd day it was working. All amenities are just enough for our needs. The location is great - close to the train station, shops for your provisions and restaurants. It is an easy walk to the tourist sites. Will recommend this apartment to others.
Stayed 2 nights in Jan 2023
Response from reservation office on Jan 10, 2023
Dear guest thank you for staying with us !

8/10 Good

Karla

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2022
Response from reservation office on Jun 23, 2022
Dear guest , thank you for your review

8/10 Good

WAYNE

Liked: Cleanliness, property conditions & facilities, room comfort
Room was clean and tidy - suitable for the few days of our trip. Spent most of time out of room - was only used for sleeping and washing.
Stayed 3 nights in Feb 2020
Response from reservation office on Jun 24, 2020
Thank you to hope to see you again !

2/10 Terrible

Huzaifia

Disliked: Staff & service
Stayed 3 nights in Nov 2019
Response from Bestvenice on Feb 18, 2020
I am sorry for your review, I wish I could know more about it.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and clean
The apartment was very clean ,well appointed and designed not expensively but well -only a coffee pot was lacking and that might have been an oversight.For it’s price range I thought great value.Sadly I was on the ground floor which is quite dark.
Stayed 1 night in Oct 2019
Response from myovatta on Oct 24, 2019
thank you for your review!

2/10 Terrible

Gabriela

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall horrible experience, we arrived by train to Venice were we
Stayed 2 nights in Oct 2019
Response from myovatta on Oct 27, 2019
Grazie per la sua recensione!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from reservation office on Sep 18, 2019
thank you for your review!

6/10 Okay

Verified traveller

Travelled with family
Liked: Amenities, property conditions & facilities
Liked location. Very plain accommodation ‘not like photos’ shower terrible hot and cold and broken part. Put bag on top of wardrobe was 10 cms thick in dust.
Stayed 2 nights in Aug 2019
Response from reservation office on Sep 18, 2019
thank you for your review! the apartment looks like the pictures.

8/10 Good

Angela

Liked: Cleanliness, staff & service, room comfort
Venice accomodation
The apartment we stayed in was another one that the company had, still in the same area. We did not realise the reception was not at the location so had to walk all the way back although that was our error. The accommodation was fine however the aircon dripped down the doorway causing a musty smell & some pooling on the floor area. Otherwise very comfortable with access to a full kitchen & washing machine. Central & quite a good area.
Stayed 4 nights in Aug 2019
Response from reservation office on Sep 18, 2019
thank you for your review!

8/10 Good

golani

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 2 nights in Jul 2019
Response from chicca on Jul 24, 2019
thank you for your review!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Room comfort
The check in place is a bit far from the apartment that we stayed. We found out the wifi wasn’t working, they fixed it on the other day tho. But the network was quite weak when we were in the bedroom. Also they did not have hot water supply so we asked them to fix it. However they kept saying there was hot water even it wasn’t. I probably won’t stay here next time.
Stayed 2 nights in Jul 2019
Response from chicca on Jul 24, 2019
hello we came to check as per your request and the wifi was working, as usual. The hot water is also working, probably have to wait a bit from one shower to another

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jun 2019
Response from chicca on Jul 24, 2019
thank you for your review!

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is ridiculous to have customers lug all of their luggage to another building -in the complete opposite direction -to get key and bldg number.! Apt was clean , location great . Not happy with check out time and payment to keep bags after check out. Really disappointed by this !
Stayed 2 nights in Jun 2019
Response from chicca on Jul 24, 2019
dear guest, about check in location : in the website you can read all the information about it, before booking. Thanks

10/10 Excellent

Juan

Liked: Staff & service
Stayed 1 night in Jun 2019
Response from chicca on Jul 24, 2019
thank you for your review!

4/10 Poor

Verified traveller

Travelled with family, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The location is the highlight of this apartment: close to the station and in a great area of Venice, but the property didn't have some basic amenities like a coffee machine and didn't have enough forks for the 4 of us. The electricity in the kitchen didn't work, so we couldn't use some of the appliances like the microwave. The sofa was very uncomfortable. For the price I expected more.
Stayed 2 nights in May 2019
Response from chicca on Jul 24, 2019
hello maintainance staff came to check everything and the electricty was properly working

4/10 Poor

Verified traveller

Liked: Staff & service, amenities
Disliked: Cleanliness
The room is very small compared to what the photos look like, the bed was within a metre of the kitchen bench, whereas in the photos they looked like completely different rooms. We had an issue upon arrival with the wmojnr of bugs
Stayed 3 nights in May 2019

8/10 Good

jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Standard flat close to train station
Ok spacious flat - did the job for two days
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
The apartment was great, bigger than usual, and awesome location. The only negative points was having to check-in at a different place and not being able to raise the heater tempture because it is ali systematized (it wasn't cold but a little warmer would have been nice).
Stayed 2 nights in Mar 2019

2/10 Terrible

Mike

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
*** Do ot stay here ****
Rialto design apartments no 4 - avoid at all costs. absolute dump. at least 200 live and dead flies in the bathroom and a disgusting smell of drains. it the worst apartment we have ever stayed in , literally one level up from a tent. no cleaners , no towel change, dangerous electric lamp, a face level staircase directly outside shower enclosure. A minefield of poor quality yet the cost was £732 for the week plus 40eu city tax. Air con only blew cold air even on hot setting, and it was colder insdie than out. An utter disgrace to be allowed on to the market.
Stayed 7 nights in Feb 2019

8/10 Good

Bianca, Texas

Travelled with family
Liked: Cleanliness, staff & service
Check-in: different location than apartment (as stated). Lobby area nice. Staff friendly. Check-in time was very strict. Accuracy of pictures: they have many properties so it is difficult to know which apartment you will be getting. The apartment we got had a sofa couch in the living room (bed not made), twin pullout bed (not the most comfortable, bottom bunk not made), double bed in large bedroom. Only sheets provided for sofa couch and bottom bunk. Apartment was nice. However, pictures were a bit staged (lighting, decor, etc). Nevertheless, felt clean and safe. Location was great! Close to island entrance and check-in office. NOTE: AirBnB's during our 3-week trip in Europe had very reduced space and small showers. This was true of this property. Showers had to be spaced out because hot water runs out. From personal group experience, shower is too small for someone large (200+lbs).
Stayed 1 night in Dec 2018
Response from chicca on Feb 7, 2019
thank you for your review!

4/10 Poor

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok for general cleanliness. The dishwasher was full of dirty dishes. They give you a WiFi code but the WiFi doesn’t really work in that location. They wouldn’t provide sheets for the pullout bed or trundle bed or extra blankets. Luckily some of us had brought some thin airplane blankets that helped. When I called and asked for blankets they said I’ll get back to you which they never did then refused to answer any further calls. The space is also dark and cramped.
Stayed 2 nights in Oct 2018

8/10 Good

Marian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location!! Checking in was a bit of a hassle but doable. Lots of stairs so travel light! The shower water was only cold but nothing they could do at the moment as this is not a hotel with 24 hour attendants. Overall great stay.
Stayed 1 night in Oct 2018

4/10 Poor

Kaz

Nice apartment, horrible service
The key pickup was at a different location, than the apartment itself. That is fine, we looked that up beforehand, and we expected that. It was a nice, 15-minute walk. But, they told us the check-in was at 3pm. We got there by 5:30pm, and they were JUST cleaning the room! All of us were just sitting there, with NOWHERE to be able to put our bags, since the ENTIRE apartment was being cleaned. We had to wait about 20-30 minutes. There is no front desk, since it's an apartment, only an office in another part of town. When we sent an email to complain, all we were told, was "Sorry, the office is closed now. Please send your inquiry during regular business hours." I would NOT stay here again, there are PLENTY of other options in Venice, since the entire town is pretty much built on tourism.
Stayed 1 night in Sep 2018

8/10 Good

Allison, Nassau, Bahamas

Liked: Cleanliness, property conditions & facilities, room comfort
Quaint Location
Check in process and delay for early arrival was not comfortable. Additionally, dragging suitcases along the cobbled streets and bridges although what is expected in Venice, was a bit onerous. There was a water taxi ride to the location which was fun but again transporting luggage was a task. The hotel was comfortable, hot running water and air conditioning. If you stay on the second floor, there is no elevator so you must drag your luggage up about 10 steps. It was a great place to stay though.
Stayed 2 nights in Jun 2018

6/10 Okay

Ana

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Spacious, clean apartment in a fantastic location. The air conditioning does not support the size of the apartment. The nights were hot so we opened the windows and got eaten alive by mosquitos. So, prepare to be hot or biten. The apartment nor the office were you pick up the keys are a bit hard to find. It would be nice if there was a sign above the gates to show us we were in the right place. Also, Expedia shows checkout time is 11 but apartment was adamant that it is 10. Be careful, as they charge you a Day is you don’t checkout on time.
Stayed 2 nights in Jun 2018

8/10 Good

Norma

Liked: Property conditions & facilities, room comfort
We expected a much bigger and nicer apartment than what we got because it was much smaller and simpler than the pictures on the websites. However, it was still good and clean.
Stayed 3 nights in Jan 2018
Response from c on Jan 26, 2018
thank you for the review, that was the apartment you have booked

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartment in great location.
The location is very good. We had a lamp in the room that didn't work and the room had very little light without it. There were dirty dishes in the dishwasher when we arrived. The ironing board also needs a new cover. Otherwise everything was very good and we thoroughly enjoyed our stay. We did mention all of the above to one of the girls in the office before we left.
Stayed 7 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Is a nice apartment my only complaint is they have the most horrible pillows, other than that great location good restaurant outside of the apartment
Stayed 2 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for a trip to venice
Amazing location! Great apartment!
Stayed 3 nights in Jun 2017

4/10 Poor

Shirley, New York

Disliked: Staff & service, property conditions & facilities, room comfort
Inflexible Staff
Check in time is supposed to be from 2-8 pm. They "assigned me" a check in time of 5pm as i had not yet booked my train and would not be flexible even though I arrived at 1. As a result I had to check my bags at train for a cost of 80 euro for 4 hours and wait for them till 5pm accommodate their schedule-and lost only 1 of my 3 vacation days in Venice as I had to accommodate their schedule in stead of them accommodating my schedule. My time was within the reasonable window of 2-8pm. Then at 5pm, the meeting place was hard to find, the woman inflexible as she had another appointment to go to so only had "alloted me" 45 minutes and did not provide sufficient information on how to find her and overall was just not nice! The apartment has several flaws (1) its much smaller than described - you can barely walk around if you use the sofa bed (2) there are two flights of stairs up to get to it (this was not disclosed) (3) they lecture you about that you have to take out your own garbage and have very onerous rules (with limited explanation) about the garbage (4) they will only allow the temperature to be 20 degrees- if you are hot, you open a window (and get bug bites) and if you re cold, tough luck- they did not provide sufficient towels or blankets or pillows. They did not email or call to see if we needed anything- we had to buy our own soap cleaner, garbage bags ect.

10/10 Excellent

LeeD, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and apartment!
Great location at the entrance to Venice. Nice, clean apartment with all you need.

2/10 Terrible

turkijb, saudi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ًBad experience no condition so hot no safty last time l go to them l ask to returen my money l pay to garbeg place

6/10 Okay

Aekadul

Disliked: Staff & service, room comfort

10/10 Excellent

Nathalie

Liked: Cleanliness, property conditions & facilities
Appartement spacieux tout équipé à proximité de la gare. Très propre et dans un quartier calme. Séjour de 2 nuits très agréable. À 30 minutes de marche de la place Saint-Marc.
Stayed 2 nights in May 2024
Response from Wonderful Italy Team on May 15, 2024
Thank you for your feedback, Nathalie! We are really happy that you enjoyed your stay.We hope to host you again in our beautiful apartments.See you soon, Wonderful Italy Team

10/10 Excellent

Sylvain

Stayed 2 nights in Jun 2023
Response from reservation on Jul 3, 2023
Dear guest thank you for staying with us

8/10 Good

Verified traveller

Liked: Room comfort
Appartamento molto bello ma non troppo curato (la cucina e' poco attrezzata, in bagno non c'e nemmeno una mensola per appoggiare il necessario, non ci sono i coprimaterassi...). La posizione è ottima, comoda alla stazione, centrale ma allo stesso tempo tranquilla. Pulizia discreta
Stayed 3 nights in May 2023
Response from reservation on Jun 5, 2023
Dear guest thank you for staying with us

8/10 Good

Fabrice

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Apr 2023
Response from reservation office on May 22, 2023
Dear guest thank you for staying with us

10/10 Excellent

Eun

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2023
Response from reservation office on Jan 31, 2023
Dear guest thank you for the review

10/10 Excellent

antonio

Liked: Cleanliness, amenities, property conditions & facilities
Posizione
Response from reservation office on Jan 19, 2023
Thank you for the review

10/10 Excellent

Yolanda

Stayed 4 nights in Oct 2022
Response from reservation office on Oct 25, 2022
Dear guest thank you for your review

8/10 Good

Miquel Angel

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2022
Response from reservation office on Sep 16, 2022
Dear guestthank you for your review

8/10 Good

Cæcilie

Travelled with family
Liked: Cleanliness, room comfort
Dejlig lejlighed på Venedig
Lejligheden var fin og stor. Lidt spartansk med køkkenudstyr, men alt fungerede fint. Der var pænt og rent og og rigeligt med sengelinned og håndklæder. Lejligheden har en super beliggenhed i Cannaregio.
Stayed 5 nights in Jul 2022
Response from reservation office on Jul 25, 2022
Dear guest thank you for your review

10/10 Excellent

yuksel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Super petit appartement avec son espace petit jardin a l’extérieur adorable le soir
Stayed 4 nights in Jul 2020
Response from Reservation Office on Jun 15, 2022
Dear guest thank you for your review

8/10 Good

Lorenzo, Capannori

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Ottima sistemazione, appartamento molto grande con tre camere da letto. Arredamento moderno ed essenziale. Perfetta la posizione, vicina alla stazione e alla strada principale che collega la stazione a San Marco e Rialto. Vicino a supermercati, bar e ristoranti Sicuramente da consigliare. Piccole note da migliorare: mancava un porta asciugamani nel bagno e una scopa per spazzare in cucina.
Stayed 2 nights in Sep 2020
Response from reservation office on Sep 8, 2020
Grazie molte per la sua recensione

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2020
Response from reservation office on Sep 8, 2020
Thank you so much, we hope to host you again !

10/10 Excellent

Francesca

Travelled with family
Liked: Cleanliness, room comfort
Soggiorno perfetto
Abbiamo prenotato per una sola notte. La struttura si è rivelata perfettamente in linea con le attese (foto) e, anzi, meglio: due vere stanze, materassi comodi, vetri doppi, imposte a tutte le finestre. Abbiamo dormito perfettamente. Non possiamo che consigliarlo. Accanto a una zona di negozi, bar, supermercati ma tranquillo grazie ai vetri doppi. Un po' rigidi sul check out (tutto fatto in remoto, soluzione perfetta per noi) ma comprensivi per il deposito bagagli oltre al check out. Ci torneremo senz'altro, anzi vorremmo restare di più.
Stayed 1 night in Jul 2020
Response from reservation office on Sep 8, 2020
Grazie mille e speriamo di avervi ancora nostri ospiti.

6/10 Okay

Emanuela

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2020
Response from reservation office on Sep 8, 2020
Grazie per la sua recensione