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Reviews of El Zaguán Colonial by GuruHotel

3 out of 5
El Zaguán Colonial by GuruHotel
Calle 41 Num.279 B por 60 y 62, Colonia Bacalar, Valladolid, YUC

Reviews

8.6

Excellent

Rating 10 - Excellent. 158 out of 342 reviews" "
Rating 8 - Good. 133 out of 342 reviews" "
Rating 6 - Okay. 32 out of 342 reviews" "
Rating 4 - Poor. 7 out of 342 reviews" "
Rating 2 - Terrible. 12 out of 342 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amazing buffet breakfast was excellent, the pool was refreshing and loved walking around all the town!
Stayed 4 nights in Apr 2024
Response from director general on May 7, 2024
Muchas gracias por su excelente puntuación nos ayuda y motiva a ser mejores cada día. Saludos cordiales

10/10 Excellent

sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the jacuzzi. Spacious and tasteful. Recommend!!
Stayed 3 nights in Mar 2024
Response from Director general on May 7, 2024
Muchas gracias por su excelente comentario nos motiva a ser mejores cada día. Saludos cordiales.

10/10 Excellent

Liz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room was nice and clean. Bed was pretty hard. It's walkable into town but it's not real close & there's not good sidewalks. We booked the room with the hot tub but didn't read the details well enough and were disappointed to find it was actually a spa tub.
Stayed 1 night in Feb 2024
Response from Dirección general on Mar 30, 2024
Muchas gracias por su excelente puntuación nos ayuda a ser mejores cada día. Saludos cordiales.

10/10 Excellent

Mihir

Stayed 1 night in Jan 2024
Response from Dirección general on Jan 22, 2024
Muchas gracias por su confianza y excelente puntuación nos motiva y ayuda a ser mejores cada día.Saludos cordiales.

10/10 Excellent

Mark, Vernon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short distance from main square but walkable. Restaurant on site serving off menu and buffet on weekends. Rooms are quiet with nice pool in courtyard. Would stay again if in the area. Can be busy in dining room on weekends for buffet as outside people come to dine.
Stayed 5 nights in Jan 2024
Response from Dirección general on Jan 14, 2024
We are so delighted you enjoyed your stay! We will be waiting for you gladly if you decide to come back in they future, thank you so much for visiting.

2/10 Terrible

Supatra

Stayed 1 night in Dec 2023
Response from Dirección general on Jan 14, 2024
Estimado huésped nos estraña su puntuación. Pero le pedimos una disculpa si no fue de su agrado.Saludos cordiales.

6/10 Okay

Steven

Liked: Staff & service, property conditions & facilities
It was nice but night time kids playing so loud.breakfast was so good.
Stayed 1 night in Nov 2023
Response from Dirección general on Nov 10, 2023
Muchas gracias por su confianza y amable comentario nos ayuda a mejorar nuestros servicios.

10/10 Excellent

Clifford, Aurora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Dirección general on Nov 10, 2023
Muchas gracias por su excelente puntuación nos motiva todos los días para realizar nuestro trabajo.Saludos cordiales.

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the room with the hot tub which was great! The room was clean, modern, bed extremely comfortable. Restaurant onsite is good. There's no safe in the room so that's an opportunity the hotel could add for improvement. The only downside I recall is the room was next to a busy street but I had earplugs so those solved that issue and slept really well!
Stayed 1 night in Oct 2023
Response from Dirección general on Nov 3, 2023
Muchas gracias por su amable comentario nos ayuda a mejorar nuestros servicios.Saludos cordiales

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Dirección general on Jun 22, 2023
Muchas gracias por su confianza y excelente puntuación.

8/10 Good

Yoshimi

Stayed 1 night in Apr 2023
Response from Dirección general on May 13, 2023
Muchas gracias por su confianza y excelente comentario nos ayuda a mejorar cada día.

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Dirección general. on Jul 30, 2023
Muchas gracias por su confianza y excelente puntuación.

8/10 Good

ting

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Dirección general on Nov 10, 2023
Muchas gracias por su buena puntuación nos motiva a ser mejores cada día.Saludos cordiales.

8/10 Good

Erika

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Friendly atmosphere
Jason was friendly and provided information about surrounding areas. Hotels is about 20 min walking distance. Breakfast was homemade and decent. The only inconvenience was the flooding of the shower. Drainage was not properly drained.
Stayed 2 nights in Nov 2022
Response from Dirección general on Dec 1, 2022
Thank you very much for your trust and kind comment, it helps us and motivates us to be better every day.

6/10 Okay

Silvia

Travelled with partner
Liked: Staff & service
Furniture in the bedroom was old. The bed was comfortable. No shampoo or body lotion in the room. Food was good.
Stayed 1 night in Nov 2022
Response from general direction on Nov 18, 2022
Thank you very much for your trust and kind comment, it helps us and motivates us to be better every day.

10/10 Excellent

Ghazaleh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay and wonderful service
Location: Valladolid in general is small city and totally walkable. Takes 15 minutrs to get to hotel from main square or it costs roughly 30-35 pesos with taxi from the main square to hotel. Breakfast: very delicious and filling. Included eggs, pancake/waffle, fruits, bread, jam, coffee. Service: exceedingly attentive, polite and kind. They went above and beyond in even helping us with other non-hotel items we needed during our stay. Thanks to the boy at front desk, the young girl covering for him at night and the restaurant staff for making our stay feel special. Room: clean, private bathroom, includes TV, coffee/tea provided in the room, bed was very comfortable. Overall: highly recommend and would most definitely come back!
Stayed 2 nights in Oct 2022
Response from Managing Director on Oct 18, 2022
We are excited that you enjoyed your stay with us and your excellent comment helps us and motivates us to be better every day. Best regards.

2/10 Terrible

Siraaj

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The rooms are much smaller than what they appear to be online. We asked for Larger room and they didn’t have one available which was ok. I was only laying in the bed for just a min and in that min, 5 ants crawled on me. Upon further inspecting of the room, we noticed a swarm of dead bugs all over the floor near the closet, and a few trail of ants in different areas of the room. We alerted the front desk and he apologized and tried to take action. He called the owners and the owners declined our request for a refund. He offered us a smaller room or two separate rooms which wasn’t going to work with our 6 and 10 year old child. We ended up leaving and staying elsewhere. We didn’t feel good about staying in any of the other rooms, Very disappointed and I would not recommend this hotel based on our first impression, our room and the way the owner handled this situation. They will probably have some crap excuse like that did with the other bad reviews. Don’t waste your time or money here. I hope the money you didn’t return to us was worth this bad review and others not visiting in the future
Stayed 3 nights in Jun 2022
Response from Dirección General. on Jul 5, 2022
Dear guest, in our hotel you are never treated rudely as you express in your comment. We have always tried to provide good service and that is evident in our service rating by other guests.

8/10 Good

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one night
stayed for one night, convenient location walking distance to downtown
Stayed 1 night in Apr 2022
Response from general management on Apr 16, 2022
We are excited that you enjoyed your stay with us and your excellent comment helps us and motivates us to be better every time. best regards.

6/10 Okay

Russell

Travelled with family
Pictures are deceiving.
Our room was much smaller than pictured. Our "view" was of a propane tank behind a counter within the courtyard/restaurant area. The staff was friendly, but hard to find. We stayed one night, and I would not recommend any longer.
Stayed 1 night in Feb 2022
Response from Managing Director. on Feb 25, 2022
Thank you for your trust and we will take your opinion into account to improve our services. It is always our goal to serve you as best as possible. Kind regards

8/10 Good

Sapna

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The best thing about this hotel, is the staff. Manager Jasson Loeza and his staff are incredibly helpful and pleasant. Jasson gave good advice on local travel. I am a vegan, and food choices were limited, but the staff were happy to make breakfast and dinner that was not exactly on the menu. It is a safe place to stay, some walking required to get to the main city area. There is a pool but no one really uses it. The only negative was , mosquitoes can get into the bedroom when the doors are left open for cleaning. I had to use a good amount of insect repellent to help. If you are planning to spend most of the day outdoors then this hotel does the job. The breakfast buffet is a bonus! Was a good stay.
Stayed 4 nights in Feb 2022
Response from General direction. on Feb 19, 2022
Thank you very much for your trust and kind comment, it motivates us and helps us to be better every day.Best regards.

8/10 Good

ROBERT

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2022

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good although we did not have hot water either day
Stayed 2 nights in Jan 2022
Response from General direction. on Jan 22, 2022
Dear guest, thank you very much for your trust and kind comment, it motivates us to be better every day and correct the mistakes. Kind regards.

8/10 Good

Brock

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Managing Director. on Jan 22, 2022
Thank you very much for your trust and kind comment, it helps us and motivates us to be better every day.

10/10 Excellent

Mayela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place very nice outside, excellent service
Stayed 1 night in Dec 2021
Response from general direction on Jan 10, 2022
Dear guest, thank you very much for your trust and kind comment, it motivates us and helps us to be better every day.

6/10 Okay

Sam

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Overall nice enough for a short stay - location and room fine, pool area nice to sit around - but service very slow and breakfast disappointing (the ‘included’ breakfast is not the buffet).
Stayed 3 nights in Dec 2021
Response from General mánager on Dec 22, 2021
Thank you very much for your trust and comment helps us to improve our services. Kind regards.

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant traditional hotel.
Stayed 2 nights in Dec 2021
Response from General management on Dec 17, 2021
Thank you very much dear guest for your excellent comment, it motivates us to be better every day

10/10 Excellent

Yuri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great authentic hotel
Great small hotel on west side of town. Downtown is only 5 min taxi ride (40mxn or 2usd). Included breakfast is nothing to brag but for 4usd per person you can get a very decent buffet. Overall, very authentic place with a lot of character. Room was slightly older but it is clean with great service. Averall great exerience, highly recommended
Stayed 2 nights in Dec 2021
Response from General management. on Dec 16, 2021
Dear guest, thank you very much for your trust and kind comment, it motivates us and helps us to be better every day.

2/10 Terrible

Victor

Travelled with partner
Liked: Cleanliness, property conditions & facilities
no water all night
Stayed 1 night in Dec 2021
Response from General management. on Dec 8, 2021
Dear guest, we are sorry that you have not been comfortable with our service. We had an unpredictable power failure in the water pressure pump In any hotel it can happen is not bad intention.. Kind regards.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and modern with great breakfast.
Great little hotel to relax in after a day in Chien Itza. Pros: Clean, good amenities such as coffee maker, great breakfast, parking, nice comfy bed, modern room, good AC. Cons: Location wise it is a bit far from the center of the town. We had a car so this was not an issue for us.
Stayed 1 night in Nov 2021
Response from Dirección general. on Dec 8, 2021
Thank you very much for your trust and kind comment that motivates us to be better every day. Best regards.

10/10 Excellent

Aldo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was perfect, very nice staff
Stayed 2 nights in Oct 2021
Response from General Mánager. on Oct 17, 2021
Dear guest, thank you very much for your kind comment, it motivates us to be better every day. Best regards.

6/10 Okay

Jane

Liked: Cleanliness, staff & service
Pagué cuarto más caro, con jacuzzi y NO funcionó.
Nos quedamos en la habitación 15 con jacuzzi y solo pudimos echarlo a andar una noche con ayuda del señor de mantenimiento (y sin agua caliente, solo fría ). Las otras dos noches nos dio pereza bajar y pedir al señor de mantenimiento que subiera de nuevo ya que el botón de encendido no funcionaba por si solo y no hay teléfono en las habitaciones (es necesario bajar para solicitar lo que sea que ocupes). El wifi de la habitación jamás funcionó, menos mal que nos llegaba la señal de la recepción. Al hacer el checkout a las 7am el último día de nuestra estadía TODO ESTABA CERRADO, incluida la recepción, y como tomábamos avión en Cancún tuvimos que dejar las llaves en cocina con un señor que no supimos ni quién era =( menos mal que saque lo de la caja fuerte un día antes ya que solo hay caja fuerte en recepción.
Stayed 2 nights in Sep 2021
Response from Dirección general. on Oct 13, 2021
Estimado huesped una disculpa por los inconvenientes. En todo hotel hay fallos imprevistos. Gracias por informar porque así los corregimos y poder ser mejores. Saludos cordiales.

10/10 Excellent

Ingrid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and kind staff, very nice rooms, delicious food.
Stayed 1 night in Sep 2021
Response from Dirección general on Sep 20, 2021
Muchas gracias por su confianza y amable comentario nos motiva a ser mejores cada día m

8/10 Good

Dave Omer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice causal stay.. priced right
We enjoyed our stay.. the service is over the top great. The food and the location great. The parking lot fills up at night, forced to park on the street. The beds are super firm to almost hard! Breakfast daily works perfectly.
Stayed 3 nights in Jul 2021
Response from Director general. on Aug 24, 2021
Dear guest, we are very satisfied that you liked our service. Your kind comment motivates us to be better every day. Best regards.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A mi me lo recomendó mi hermano y la verdad ahora lo recomendaré yo también, el servicio es muy bueno y las habitaciones tanto como el hotel en general están muy bien cuidados y bonitos. La cómida es buena (no tienen tantas opciones de bebidas con alcoho). En resumen yo si volvería ! Me encanto!
Stayed 1 night in Mar 2021
Response from Director general on Mar 30, 2021
Muchas gracias por su confianza y amable comentario. Es un gusto atenderles y les esperamos con mucho gusto en su casa El Zaguan colonial.

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020
Response from Director general. on Jan 10, 2021
Muchas gracias por su excelente comentario nos motiva a seguir trabajando. saludos cordiales.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its a nice place, but if you don't want to drive and still want to go out for dinner, book somewhere else. Downtown is kind of walking distance, but I would not walk it at night. The bathroom is big and nice, but water pressure is lacking, as hot water.
Stayed 2 nights in Dec 2020
Response from director general on Jan 10, 2021
muchas gracias por su amable comentario lo tomaremos en cuenta para mejorar. saludos cordiales.

8/10 Good

Bachir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sweet town and friendly hotel
Stayed in Valladolid in order to visit chichen itza. Valladolid is a super sweet little town for a one night stopover. The hotel was comfortable with friendly staff. We enjoyed the breakfast at the outdoor terrace. We booked the room with the hot tub - unfortunately the water isn’t warm so we couldn’t enjoy that one.
Stayed 1 night in Dec 2020
Response from Director general on Dec 30, 2020
muchas gracias estimado huésped por su buen comentario. nos ayuda a ser mejores.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The place is great, service is excellent, clean but the bed was really uncomfortable
Stayed 1 night in Dec 2020
Response from Director general on Dec 30, 2020
mucha gracias por su confianza lo tomaremos en cuenta para mejorar.

8/10 Good

RosaF, Moreno Valley, Ca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very cute hotel. The service was great. I stayed at Casa Zaguan, a two bedroom. The house was clean and comfortable.
Stayed 3 nights in Nov 2020
Response from Director general on Dec 4, 2020
Thank you very much for your kind comment.

8/10 Good

Christian

Liked: Staff & service
Okay place, good for the night
The town is very small so the stay options are limited. It was a good stay overall but the hotel was not impressive. Hot water took a long time to heat and water smell was weird. However, the place was clean and the staff extremely pleasant
Stayed 1 night in Oct 2020
Response from Director general on Dec 4, 2020
Thank you very much for your kind comment.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
The hotel is ok for the price. The staff was extremely friendly, it was clean, and the beds were pretty comfortable. However, it is a little too far away to walk places. You’d need some kind of vehicle. There was no warm water, and the WiFi strength was terrible. The food at the restaurant is pretty good with decent prices, but just be aware the kitchen closes at 3, so they don’t serve dinner.
Stayed 2 nights in Oct 2020
Response from Gerencia. on Oct 19, 2020
Estimado huésped debido a los huracanes Gamma y Delta se afectó el servicio de internet y electricidad en toda la ciudad por varios días por lo tanto no se podían ofrecer los servicios con normalidad. son situaciones externas a nuestro hotel que no podemos controlar.

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Coffeemaker in the room or coffee in a lobby would have been nice. We came to shelter during a hurricane and all the shops and restaurants were closed...not having coffee was bad. Very small rooms. Pool is more like a large tub, but a family with children enjoyed it. Central location. Hotel is adequate for a short stay.
Stayed 1 night in Oct 2020
Response from Gerencia on Oct 19, 2020
Estimado huésped como usted lo menciona en su comentario debido a los huracanes Gamma y Delta tuvimos por varios días problemas de desabasto de productos eso son cosas que no podemos controlar se afectó a toda la ciudad. saludos cordiales.

2/10 Terrible

Arik

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Travelers beware of front desk tour offers.
Travelers beware of the owner, he will try to to refer you to different tours and if you do not assist to those tours he will try to hold you liable and make you pay for them. Very bad experience, ugly rooms, not so friendly staff.
Stayed 1 night in Sep 2020
Response from Director general on Sep 27, 2020
Good afternoon dear guest. The hotel does not sell any kind of tours, we only provide accommodation and restaurant services. With all due respect, I think you are confused about the establishment. Best regards.

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this property! Staff was very friendly, and I enjoyed the food their restaurant offered.
Stayed 6 nights in Jul 2020
Response from Dirección General on Jul 29, 2020
Muchas gracias por su amable comentario

10/10 Excellent

Maya, Madera

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean...very friendly staff...food was good overall my stay was perfect
Stayed 6 nights in Jul 2020
Response from Dirección General on Jul 29, 2020
Muchas gracias por su amable comentario

10/10 Excellent

Violeta, Yucatán

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermoso lobby, ideal para unas fotos. La calle en el día un poco ruidosa, pero en la noche sin tránsito, se puede dormír muy bien. La cama muy cómoda. Excelente que haya cafetera y refri en el cuarto.
Stayed 1 night in Jul 2020
Response from Director general. on Jul 10, 2020
muchas gracias por su buen comentario, es un gusto atenderles y brindarles un excelente servicio. saludos!

10/10 Excellent

Gabe, San Antonio TX

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was amazing. Ask for the room with the pool. The staff very helpful, accommodating, friendly and attentive. The food is very good and inexpensive; you can find excellent coffee shops walking distance.
Stayed 3 nights in Jun 2020
Response from Director general. on Jul 2, 2020
Muchas gracias por su amable comentario. fue un gusto atenderles. Saludos cordiales.

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2020
Response from gracias on Mar 17, 2020
le agradecemos su calificación, esperamos que regrese pronto para seguir brindándoles un servicio de excelencia.

8/10 Good

Timothy

Liked: Staff & service, property conditions & facilities, room comfort
Close to Chichen Itza
Staying here got us to Chichen Itza in about 30 minutes. Also it was minutes away from different cenotes and the Ek Balam site. The hotel is on the outskirts of town, but the adjoining restaurant had decent dinner and breakfast options. The hotel was really quiet, somewhat smallish rooms, firm beds, decent ac, and off-street parking. One downside was its plunge pool which needed some servicing or better filtering. Would easily recommend this hotel if you're looking to beating the Coast and tour ship crowds to nearby sites.
Stayed 2 nights in Jan 2020
Response from Thank you on Feb 4, 2020
Thank you very much for your kind comment, it is a pleasure to serve you.

10/10 Excellent

Aylin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All in all a good hotel for a very good price
Stayed 2 nights in Nov 2019
Response from zaguan on Dec 4, 2019
Thank you for staying with us! Your opinion is very important to us. Cheers!!