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Reviews of NH Montevideo Columbia

4.5 out of 5
NH Montevideo Columbia
Rambla Gran Bretaña 473, Montevideo

Reviews

7.6

Good

Rating 10 - Excellent. 137 out of 482 reviews" "
Rating 8 - Good. 186 out of 482 reviews" "
Rating 6 - Okay. 103 out of 482 reviews" "
Rating 4 - Poor. 33 out of 482 reviews" "
Rating 2 - Terrible. 23 out of 482 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Marcos

Disliked: Cleanliness, amenities, property conditions & facilities
I had a bad experience at this hotel. I checked in online the night before and selected a room on the 8th floor (to avoid street noise) with a king size bed. When I arrived, they put me in a small room on the 6th floor with two small twin beds. The bed was uncomfortable. I could feel the springs. They said that is all they had even though I had checked in on line the day before. I always do this at NH hotels, that's why I like NH. The room was noisy, small and moldy. The hotel itself is old but I must have gotten the worse room in the whole place because most the reviews were great. That was not the case with my room. I didn't stay. I checked out and went to another hotel. The reception did not offer any alternatives. This is not to NH standards. I would not recommend staying here.

10/10 Excellent

Kristin, Hillpoint

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel nearpedestrian street and old town. Great view of water. Hotel staff was excellent
Stayed 6 nights in Oct 2023

4/10 Poor

Joel

Travelled with family
Liked: Staff & service
Disliked: Amenities
The room had no air conditioning, which is contrary to what was advertised on Expedia. Although the explanation at the front desk was that the air conditioner in all rooms were turned off due to being winter-time, the days I stayed were summer temperatures at over 80 degrees. And to make matters worse, there were a lack of fans being distributed. If the Expedia advertising were honest and accurate concerning the air conditioners being turned off, I would have never booked the three nights. And what does it take to turn the air conditioners on for a few days? I attribute the problem to bad management.
Stayed 3 nights in Apr 2023
Response from Fernando Freccero on May 5, 2023
Dear guest,Thank you for leaving us this review and sharing your feedback about your stay in NH Montevideo Columbia hotel.It’s been a pleasure to host you and we would like to see you whenever you visit Montevideo again. We regret that you were not able to enjoy your stay as we would have liked.We will take your comments in consideration.Kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
The room housekeeper, Cyd a really great job of keeping my room neat and clean and stocked. The desk staff was responsive and I even got a room when I arrived early in the morning. Was a little difficult at first to figure out how to get my laundry done and were room service was because no one was answering the phone. Then I and where room service was because no one was answering the phone. Then I found the code
Stayed 4 nights in Feb 2023

10/10 Excellent

patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and relaxing
Stayed 3 nights in Feb 2023

4/10 Poor

alejandro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estuvimos 2 noches, cuando comentamos en recepción sobre el mal estado de la habitación nos contaron que el hotel tiene los pisos 7y 8 remodelados, el resto no. Estuvimos en el piso 4... Es realmente una experiencia
Stayed 2 nights in Nov 2022

2/10 Terrible

Carlton

I need my confirmation number and I can’t get to it. Unable to log in. Please send it so I can get it without logging in. My check out is Dec 15. Thanks.
Stayed 2 nights in Dec 2022

10/10 Excellent

Gustavo

Stayed 1 night in Nov 2022

8/10 Good

Maria

Travelled with family
Liked: Staff & service
It was fine. Old property, not in the best neighborhood.
Stayed 4 nights in Oct 2022
Response from Nh Montevideo Columbia on Nov 27, 2022
Estimado Huésped. Muchas gracias por sus comentarios y por su confianza al elegir NH Montevideo Columbia para su alojamiento en la ciudad de Montevideo. Nos alegra mucho que haya disfrutado del hotel y nuestro entorno, trabajamos a diario para que la experiencia de nuestros huéspedes sea excelente. Vamos a tener en cuenta su comentario acerca del costo de hospedaje de las mascotas! Los esperamos en su próxima visita.

4/10 Poor

Gladys

Travelled with family
Disliked: Cleanliness, staff & service
Se olvidaban de hacer el cuarto pedí cama extra llegue a media noche y no había cama extra tuve que sacar otro cuarto por una noche porque a esa hora no había personal para colocar la cama yno entrábamos ,otro día llamo para room service nadie contestó el teléfono ni el restaurante ni la recepción me quede sin desayunar .Lo bueno está bien localizado dos cuadras de los comercios, restaurantes.
Stayed 6 nights in Sep 2022
Response from Fernando Freccero on Sep 14, 2022
Estimado Huésped. Muchas gracias por sus comentarios y por su confianza al elegir NH Montevideo Columbia para su alojamiento en la ciudad de Montevideo.Lamentamos que no haya podido disfrutar de su estadía como lo hubiésemos querido.Hemos tenido una serie de reformas y cambios que nos gustaría que puedan disfrutar en su próxima visita a Montevideo. Cordialmente los saluda

6/10 Okay

Yannick

Business traveller
Liked: Staff & service
Property is getting old and could use an update. There is no air conditioning in the rooms at this time of year (September, their winter/early spring) and the rooms were quite hot. Flooring is scratched up to hell. Barely any space between the sink and the shower glass to enter the shower. It was a functional hotel but pretty average.
Stayed 3 nights in Sep 2022
Response from Fernando Freccero on Sep 10, 2022
Dear Guest,Thank you for sharing your opinion, its very important to us since it helps us to improve our service quality every day.We will work through the observations you made in order to keep improving our services.Best regards,

10/10 Excellent

Cristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and beautiful area.
Stayed 1 night in Sep 2022
Response from Fernando Freccero on Sep 8, 2022
Dear Guest,Thank you for sharing your opinion, its very important to us since it helps us to improve our service quality every day.May you wish to return to Montevideo please kindly email me to organize your booking personally.Best regards,

6/10 Okay

Jose A

Travelled with family
good value for money
good place, rooms a bit outdated
Stayed 1 night in Jul 2022
Response from César Teperino on Sep 7, 2022
Estimado Huésped. Muchas gracias por sus comentarios y por su confianza al elegir NH Montevideo Columbia para su alojamiento en la ciudad de Montevideo. Nos alegra mucho que haya disfrutado del hotel y nuestro entorno, trabajamos a diario para que la experiencia de nuestros huéspedes sea excelente. Los esperamos en su próxima visita. Cordialmente los saluda Departamento de Front Desk

2/10 Terrible

Waleska M

Liked: Cleanliness, amenities
Disliked: Staff & service
There as a receptionist name Mariana that try to make me made to pay a covi test 360$ at the lab it was 80$ , she try to make me May again 189$ she was very inept treatend and rude confuse me . Se cud not even print my bording pass.. She ask me to take her to miami ?? Is she weird or gay? I am married . The rest was great and very nice . Te breakfast was good but boring as the rest . The rest of the staff were great The back area of the hotel was the old city dangerous after 7 pm. This lady scream at me and told me to remember that I were at ueruguay not at America . She also put me in a dirty room. And the cleaning lady don’t let her to do it . The other receptionists were adorable . I think that she hAve some kind of combination profit for her self’s from this bill excess . One of her peers told me that she left a mess. I love te nh hotels but this lady Make me feel unsafe and uncomfortable there.
Stayed 3 nights in Jun 2022
Response from Front desk on Jul 13, 2022
Estimada Waleska, lamentamos que su experiencia no haya sido positiva. En caso que desee ampliar sus comentarios, desde ya le estaremos agradecidos. Le dejo nuestro correo nhmontevideocolumbia@nh-hotels.com Lo saludamos atentamente

6/10 Okay

Khadizhat, marina del rey

Stayed 3 nights in Apr 2022

8/10 Good

Carlos Arturo Madera

Travelled with family
Liked: Cleanliness, staff & service, amenities
Breakfast need to improve, more options of food.
Stayed 6 nights in Apr 2022

10/10 Excellent

Alex

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent 👍👍👍👍
Stayed 2 nights in Mar 2022

10/10 Excellent

CARLOS A FERNANDEZ

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Jan 2022

6/10 Okay

Fiona

Business traveller
Liked: Cleanliness, staff & service, room comfort
Very disappointing that the restaurant is closed over weekends and the cafe food was mere snacks. Gym also closed
Stayed 1 night in Nov 2021
Response from Fernando Freccero on Jan 12, 2022
Dear Guest, Thank you for sharing your opinion, it`s very important to us since it helps us to improve our service quality every day. We will work through the observations you made in order to keep improving our services. Best regards,

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Stayed 8 nights in Feb 2020
Response from RECEPCION on Feb 19, 2020
GRACIAS

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Repairs are an issue. Too much noise! Otherwise great!
Stayed 1 night in Feb 2020
Response from Front Desk on Feb 6, 2020
Dear, Thank you very much for your comments and for your confidence in choosing NH Montevideo Columbia for your accommodation in the city of Montevideo. We regret that you did not like the hotel at this time. We will work daily to make your next visit with us a great experience. We look forward to your next visit and note that we are currently refurbishing all our facilities to be at the level of our competitors. Sincerely, Reception Department

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from RECEPCION on Jan 27, 2020
muchas gracias

4/10 Poor

DianaR, Panama City, Panama

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It is okay for an affordable price but rooms should be cleaned better. My air conditioner had some weird noise and when I noticed it it was “fixed” but when put in High mode, the noise started again. Staff were very friendly though.
Stayed 3 nights in Jan 2020
Response from RECEPCION on Jan 26, 2020
Muchas gracias por su comentario Saludos Desk Front

6/10 Okay

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Property is in remodelation. This should be disclosed. Our room was dirty, walls covered with dust and mold. Air Conditioner was dirty and filters completed clogged with dust. Altough they putted us in another room, hotel staff did not apologize and seemed to be angry about our grievance.The hotel although centric its surroundings do not feel as a safe place to hang out at night.
Stayed 2 nights in Jan 2020
Response from Front Desk on Jan 7, 2020
Dear, Thank you very much for your comments and for your confidence in choosing NH Montevideo Columbia for your accommodation in the city of Montevideo. We regret that you did not like the hotel at this time. We will work daily to make your next visit with us a great experience. We look forward to your next visit and note that we are currently refurbishing all our facilities to be at the level of our competitors. Sincerely, Reception Department

6/10 Okay

Edward

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
it for renovation
Lots of renovations under way. No A/C. Supplied fan. Lots of tour buses unloading. Very good breakfast buffet. Sketchy broken elevator door. Nice location, but we got a city view. Maybe after the reno.
Stayed 1 night in Dec 2019
Response from RECEPCION on Jan 2, 2020
MUCHAS GRACIAS POR SU COMENTARIO SALUDOS DESK FRONT

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds are great and views are amazing. Breakfast was delicious
Stayed 1 night in Dec 2019
Response from Recepción on Dec 7, 2019
Muchas gracias por sus comentarios Saludos Desk Front

8/10 Good

Sheldon, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to old town, port market, etc. Rambla right out front, easy walking distance to most attractions.
Stayed 1 night in Nov 2019
Response from Front Desk on Dec 2, 2019
Dear Guest, Thank you for sharing your opinion, it`s very important to us since it helps us to improve our service quality every day. We will work through the observations you made in order to keep improving our services. Best regard

10/10 Excellent

Verified traveller

Stayed 8 nights in Nov 2019
Response from Franco Mancuso Front Desk on Nov 28, 2019
Estimado Cliente, Muchas gracias por habernos elegido. Quedo a las órdenes para lo que necesite de nuestro hotel y de nuestra ciudad. Saludos y a las órdenes

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location, close to boardwalk and old city. Clean but outdated rooms.
Stayed 2 nights in Nov 2019
Response from Recepción on Nov 22, 2019
Muchas gracias por su comentario Saludos

6/10 Okay

Serge, Los Angeles

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location is perfect, however it is not a 4 star hotel. All furniture is too old. All floors are dirty.
Stayed 6 nights in Oct 2019
Response from Front Desk on Nov 1, 2019
Dear guest. Thank you very much for your comments and for your confidence in choosing NH Montevideo Columbia for your accommodation in the city of Montevideo. We are very happy that you enjoyed the hotel and our surroundings, we work daily so that our guests experience is excellent. We wait for you on your next visit. Yours sincerely, Front Desk Department

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Rude and not helpful staff. No hot water for mate, no kattle. No way to prepare the coffee and tea in your room. If you go to the restaurant to get hot water, you must have your thermo. Shower broke and leaking. Disappointed.
Stayed 2 nights in Aug 2019
Response from Franco Mancuso- Front Desk on Aug 26, 2019
Hello , We care about your feelings with the entrance to the hotel. We can see that you are not feeling well about it. Is there something that we can do to make you feel better? Please let us know, or contact us to front desk by dialing 8 or 0. Regards, Franco - FRONT DESK - NH Montevideo Columbia

8/10 Good

C, USA

Liked: Cleanliness, staff & service, amenities
Great view and location. WiFi worked great. The staff were very helpful and friendly. The only drawback is the property is a bit dated but it looks like they may be in the process of doing some remodeling.
Stayed 2 nights in Aug 2019
Response from - Front Desk on Aug 24, 2019
MUCHAS GRACIAS POR SU COMENTARIO SALUDOS

8/10 Good

Verified traveller

Stayed 3 nights in Aug 2019
Response from Franco Mancuso- Front Desk on Aug 30, 2019
Estimado Cliente, Muchas gracias por habernos elegido. Quedo a las órdenes para lo que necesite de nuestro hotel y de nuestra ciudad. Saludos y a las órdenes

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Franco Mancuso- Front Desk on Aug 11, 2019
Estimado Cliente, Muchas gracias por habernos elegido. Quedo a las órdenes para lo que necesite de nuestro hotel y de nuestra ciudad. Saludos y a las órdenes

4/10 Poor

Alexandro

Disliked: Staff & service, property conditions & facilities
Decreased its quality
Furniture old and in regular conditions. Poor breakfast. Elevator needs maintenance Laundry can be much better
Stayed 3 nights in Jul 2019
Response from Franco Mancuso- Front Desk on Aug 1, 2019
Dear Guest, Thank you for sharing your opinion, it`s very important to us since it helps us to improve our service quality every day. We will work through the observations you made in order to keep improving our services. Best regard

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy, comfortable hotel on the water
I was very satisfied with my stay. The bed was very comfortable, and the view of the sea was quite stunning.
Stayed 3 nights in Jul 2019
Response from Franco Mancuso- Front Desk on Jul 25, 2019
Dear Guest, Thank you for sharing your opinion, it`s very important to us since it helps us to improve our service quality every day. We will work through the observations you made in order to keep improving our services. Best regard

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
I had requested a double bed, was given twin beds and told that I would be able to change rooms the following day but I did not follow this up. Only lighting in the bed area of the room was a wall lamp - not so good for reading. Went to go to restaurant for dinner on Wednesday night - it was closed so only pub food available. Breakfast the following day - no bread to make toast. At checkout, I wanted to pay cash, but they were not able to give change for bill of $11 from $50 note (rough conversion). Shower in the room was ridiculously high and whole bathroom got wet. One or two little things, but several make me wonder what’s going on. Received message from hotel after my poor rating on arrival (in Spanish which I do not read), but I had not followed this up as changing rooms during a 2 night stay is a pain.
Stayed 2 nights in Jul 2019
Response from Franco Mancuso- Front Desk on Jul 11, 2019
Dear Guest, Thank you for sharing your opinion, it`s very important to us since it helps us to improve our service quality every day. We will work through the observations you made in order to keep improving our services. Best regard

8/10 Good

Customer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is convenient. Recommended day tour punta del este is good.
Stayed 3 nights in Jun 2019
Response from Franco Mancuso- Front Desk on Jul 3, 2019
Dear Guest, Thank you for sharing your opinion, it`s very important to us since it helps us to improve our service quality every day. We will work through the observations you made in order to keep improving our services. Best regard

8/10 Good

Verified traveller

Liked: Staff & service
great location right on the Rambla and water. views were mostly gorgeous. in the "old town" part of Montevideo. walking distance to markets, cafe's, Teatro Solis and many great restaurants.
Stayed 3 nights in Jun 2019
Response from RECEPCION on Jul 4, 2019
MUCHAS GRACIAS POR SU COMENTARIO SALUDOS DESK FRONT

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in May 2019
Response from Recepción on May 18, 2019
Muchas gracias Saludos DesK Front

8/10 Good

Juan

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2019
Response from Franco Mancuso- Front Desk on Jun 13, 2019
Estimado Cliente, Muchas gracias por habernos elegido. Quedo a las órdenes para lo que necesite de nuestro hotel y de nuestra ciudad. Saludos y a las órdenes

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was overall ok. Room size was adequate, lobby was nice and big, everything seemed to be in pretty good condition. We didn't have any issues with the area even though we were told it wasn't a good idea to go out in the evening on foot. Finding food outside the hotel in the evening was a bit of a challenge as most things were closed in old town. Hotel was quiet and it was an uneventful stay. I'd go back.
Stayed 3 nights in Mar 2019
Response from Franco Mancuso- Front Desk on Apr 20, 2019
Dear Guest, Thank you for sharing your opinion, it`s very important to us since it helps us to improve our service quality every day. We will work through the observations you made in order to keep improving our services. Best regard

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
The property had great views of the Atlantic. However, the hotel needed quite a bit of updating: doors, hallways, etc. The style was like most NH hotels. The staff was great.
Stayed 2 nights in Apr 2019
Response from Franco Mancuso- Front Desk on Apr 8, 2019
Dear Guest, Thank you for sharing your opinion, it`s very important to us since it helps us to improve our service quality every day. We will work through the observations you made in order to keep improving our services. Best regard

10/10 Excellent

SILVIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great facility
Great location, excellent service
Stayed 3 nights in Apr 2019
Response from recepcion on May 3, 2019
muchas gracias por su comentario saludos desk front

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel in a great location but the former design building is aging and does not get updated
Stayed 1 night in Mar 2019
Response from Franco Mancuso- Front Desk on Mar 25, 2019
Dear Guest, Thank you for sharing your opinion, it`s very important to us since it helps us to improve our service quality every day. We will work through the observations you made in order to keep improving our services. Best regard

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed staying in this hotel. The Ciudad Vieja is a lovely area of Montevideo, with great architecture, cafes, restaurants, museums and easy access to the ferry to Buenos Aires. It’s also situated on the rambla so was very handy for going along beside the river. The room was lovely. I had a river view, comfortable bed and amenities. And a kettle! Much appreciated for a cup of tea. I used room service a couple of times for dinner and the food and service were great. All the staff I interacted with were lovely and friendly. The area is a bit of a strange one as it’s deserted at the weekend which made for a strange walk on the Sunday after I arrived. During the week it was really lively, with a mixture of locals, tourists and cruise ship guests. Recommendations are LUCCA, Sin Pretenciones and Sometimes Sunday for brunch and lunch. As in other reviews I noticed that the public areas on the floors were a bit shabby. But that didn’t really bother me. I also read about safety but it was totally fine during the day and I took a taxi at night, as I would in any city. I had a great time in Montevideo and really want to come back.
Stayed 7 nights in Feb 2019
Response from Franco Mancuso- Front Desk on Mar 7, 2019
Dear Guest, Thank you for sharing your opinion, it`s very important to us since it helps us to improve our service quality every day. We will work through the observations you made in order to keep improving our services. Best regard

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything work out grear, they let me checking in early.
Stayed 1 night in Mar 2019
Response from Franco Mancuso- Front Desk on Mar 9, 2019
Estimado Cliente, Muchas gracias por habernos elegido. Quedo a las órdenes para lo que necesite de nuestro hotel y de nuestra ciudad. Saludos y a las órdenes

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Employees very, very courteous and pleasing at all times, specially Nick at front desk. Excellent breakfast every day. Facility is old but well maintained as per country standards
Stayed 6 nights in Feb 2019
Response from Franco Mancuso- Front Desk on Mar 5, 2019
Dear Guest, Thank you for sharing your opinion, it`s very important to us since it helps us to improve our service quality every day. We will work through the observations you made in order to keep improving our services. Best regard

10/10 Excellent

XIOMARA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Franco Mancuso- Front Desk on Feb 28, 2019
Estimado Cliente, Muchas gracias por habernos elegido. Quedo a las órdenes para lo que necesite de nuestro hotel y de nuestra ciudad. Saludos y a las órdenes