4/10 Poor
Nicholas, Brisbane
Dec 29, 2023
Disliked: Staff & service, amenities
I arrived to check in on the afternoon of the 28th to find an empty reception desk. A maintenance worker kindly did what he could to help me and the other customers piling up at the reception desk since its attendant was gone for a good 20 minutes (no sign, no explanation). Cecilia (as I later learned she is called) arrived, attending to guests gruffly and out of order and with no excuse for her absence. As she checked me in, she demanded payment, although I had already paid for the room. I politely questioned whether she was certain that payment would be necessary (as I remembered having paid), but she vehemently insisted, interrupting more than usual, that I had not prepaid my reservation. I paid, placed my luggage in my room (where I found long lists of largely trivial DONT's backed by vague threats, such as unfriendly warnigns about taking $2 dollar towels to the beach... sigh...) and was on my way out of the hotel when Cecilia loudly demanded that I leave my key at the desk? Policy or not, it is insulitn for adults to need to wait 20 minutes for Ceclia to let them back in their room... just let us keep the key, Cecilia, especially if you aren't into doing your job... I dealt briefly with other members of the staff that evening, and found their attitudes, to a person, to be much more respectful and helpful. Upon returing to the hotel after dinner, I was stopped by another staff member who flagged me down to explain that, indeed, Cecilia had double charged me.
Nicholas
Stayed 2 nights in Dec 2023