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Reviews of Best Western Hotel Svava

3.5 out of 5
Best Western Hotel Svava
Bangardsgatan 24, Uppsala

Reviews

8.8

Excellent

Rating 10 - Excellent. 475 out of 1003 reviews" "
Rating 8 - Good. 425 out of 1003 reviews" "
Rating 6 - Okay. 84 out of 1003 reviews" "
Rating 4 - Poor. 11 out of 1003 reviews" "
Rating 2 - Terrible. 8 out of 1003 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel close to the main station with comfortable rooms and helpful staff.
Stayed 1 night in Apr 2024

6/10 Okay

Gabriele

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is in a great location, the rooms are quiet and clean and the staff very helpful BUT I had a late arrival which I had notified and there is a complex entry system at that stage involving your mobile phone etc. Well, it did not work for me - and I could have stood outside all night if it had not been for another guest arriving who had a push button code. The system then also could not find me in the self-service check in, and I had to ring security to get to my room. At 2 in the morning - when you have to be up for work by 7 - that's not great. If it had not been for that I would have given it 5 stars BUT access is pretty crucial.
Stayed 3 nights in Mar 2024
Response from Receptionen on Mar 28, 2024
Hi,We are sorry to hear you had issues getting in and checking in. You can always call Securitas who arrives within 10 minutes if you need help during closed hours. We will take your feedback in to consideration and see how we can improve the system. We are glad to hear you were pleased with your stay otherwise, and hope you are willing to give us a second chance at exceeding your expectations at your next stay!

10/10 Excellent

Tania

Stayed 4 nights in Nov 2023
Response from Receptionen on Feb 12, 2024
Tack för ditt omdöme och varmt välkommen åter!

8/10 Good

Anna-Stina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2023
Response from Receptionen on Sep 2, 2023
Tack för ditt omdöme!

10/10 Excellent

Alonso

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the hotel and would probably stay there again i were to return to Uppsala. The best location, great breakfast, kind staff. The rooms are a bit small, but good anyway.
Stayed 2 nights in Jul 2023
Response from Lotta - Front desk on Jul 29, 2023
Thank You Alonso!We wish You welcome back to us at Best Western Hotel Svava.

10/10 Excellent

Alonso

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Best location in Uppsala if you're getting here by train or bus. Great hotel. Would use again. Regular rooms are small, but the superior is amazing.
Stayed 3 nights in Jul 2023
Response from Eva on Jul 24, 2023
Dear Alonso,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Looking forward to see you here again.// Front desk

10/10 Excellent

Ann

Stayed 2 nights in May 2023
Response from Receptionen on May 26, 2023
Hej Ann,Tack för din recension och varmt välkommen åter!

8/10 Good

Bibiana tay

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Receptionen on Jan 5, 2023
Tack för din recension och välkommen åter!

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed several times, in a variety of rooms. They are consistently vclean and comfortable, and the hotel itself is easy to access at all times. The breakfast is very good.
Stayed 4 nights in Oct 2022
Response from Reception on Oct 31, 2022
Thank you for your kind words and welcome back!

10/10 Excellent

Nils

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2022

8/10 Good

Tim

Stayed 4 nights in Oct 2022
Response from Bella on Oct 26, 2022
Hej Tim,Tack för din feedback, Hoppas vi ses snart igen :)

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly in-charge front desk. Clean. Comfortable. Weird creaky- dragging sounds on the ceiling started early in the morning. I went up at last to investigate.... Aha! It's the breakfast room. OK. I guess people are rearranging the tables and chairs.
Stayed 1 night in Aug 2022
Response from Reception on Sep 5, 2022
Thank you for your kind words and welcome back!

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our First European Hotel
We enjoyed our stay at the Best Western Svava. It's the first European hotel we've ever stayed in. We missed some of the comforts of U.S. hotels, like a mini refrigerator and abundant ice, but the room and bed were so very comfortable. The bathroom was small but efficiently laid out and the shower pressure was good. We liked the fact that the windows opened for fresh air. Please note that you will have to pay for parking and that the bar is very limited. But they do have a very nice coffee machine, with many choices like café latte and other hot drinks. The front desk is only open until 10:30 pm, so keep that in mind as well. Also, no washcloths and the soaps are on the wall. The staff was very friendly and helpful. The location is perfect, with a great little mall in the same building. There's a few cafes and a full grocery store in the mall, so you can find almost anything you need. Overall, we would stay here again.
Stayed 4 nights in Aug 2022
Response from Bella on Aug 27, 2022
Hello Kathy,Thank you very much for your feedback and welcome back to us at Best Western Hotelsvava :)

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
I liked its situation. Very near bus and train station and town centre. Castle, cathedral and riverside restaurants all within short walking distance.
Stayed 7 nights in Aug 2022
Response from Reception on Aug 20, 2022
Thank you for your feed back and welcome back!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing
Stayed 5 nights in Jul 2022
Response from Receptionen on Jul 25, 2022
Dear Maria, Thank you for your kind words and response! Best regards, Front desk

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Included (buffet style) breakfast was wonderful!. Rooms are VERY SMALL. But I understand that is the norm in Europe, so if you understand that you won't be surprised. Hotel is at the edge of the (downtown) shopping district, so everything is walkable. And the train station is across the street.
Stayed 5 nights in Jul 2022
Response from Lotta Gustavsson - Front desk on Jul 23, 2022
Thank You for taking time to give feed back. You are right the standard rooms are very small. If you chose to book a superior room, you will get a larger room. I wish you the best and welcome back!

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room, convenient location for ongoing travel by train.
Stayed 1 night in Jul 2022
Response from Receptionen on Jul 23, 2022
Thank You for taking the time to answer this survey. We wish you a warm welcome back

8/10 Good

Rebecca, Philadelphia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Good location near the train station and walking distance to tourist locations. We had a nice stay, the breakfast was really nice. We used the parking garage, which is under the building and very convenient. The room was a little dated and they are only servicing upon request at this time.
Stayed 2 nights in Jun 2022
Response from Malik on Jul 2, 2022
Thank you for you kind words. We hope to see you again soon! //Front Desk

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uppsalla BW
It was a very nice hotel and at a reasonable price. The breakfast had a good variety of choices. The interior rooms on all floors are in a courtyard arrangement and look out over a grocery store at ground level. Because of this the windows do not open. This made for a stuffiness that the air conditioner could not remove. Opening the hallway door for a short period of time helped. Fans would be a nice compliment to the rooms that don’t have windows that open.
Stayed 4 nights in Jun 2022
Response from Eva on Jul 5, 2022
Tack för att Du tog Dig tid till att svara på gästenkäten. Varmt välkommen tillbaka! // Receptionen

10/10 Excellent

Aruna

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and service! Great amenities and wonderful breakfast!
Stayed 4 nights in Jun 2022
Response from Eva on Jul 5, 2022
Tack för att Du tog Dig tid till att svara på gästenkäten. Varmt välkommen tillbaka! // Receptionen

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy enough
Hotel was clean and staff were helpful. Room was very small for the two of us but other than that, happy with the experience.
Stayed 1 night in Jun 2022
Response from Eva on Jul 5, 2022
Tack för att Du tog Dig tid till att svara på gästenkäten. Varmt välkommen tillbaka! // Receptionen

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, good shower, clean and quiet with kettle, tv and wifi in room
Stayed 2 nights in May 2022
Response from Eva on Jul 5, 2022
Tack för att Du tog Dig tid till att svara på gästenkäten. Varmt välkommen tillbaka! // Receptionen

8/10 Good

Kameren

Liked: Cleanliness, staff & service, property conditions & facilities
Quite Content!
Well placed for access to the city centre and public transport. Clean, quiet and staffed by friendly, efficient people. Good choice at the breakfast buffet, to set you up for the day.
Stayed 2 nights in May 2022
Response from Reception on May 5, 2022
Thank you for your kind words and welcome back!

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable, good rooms, good breakfast and helpful staff
Stayed 5 nights in Mar 2022
Response from Reception on Mar 10, 2022
Thank you for your kind words and welcome back!

8/10 Good

Jon

Stayed 1 night in Jan 2022

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious comfortable attractive room, good bathroom. Helpful friendly reception, good breakfast with lots of space for seating
Stayed 4 nights in Dec 2021
Response from Receptionen on Dec 29, 2021
Tack för din respons och välkommen åter!

8/10 Good

T

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here before, nice room, good breakfast, very convenient location
Stayed 4 nights in Oct 2021
Response from Receptionen on Oct 22, 2021
Thanks for your feedback and welcome back!

10/10 Excellent

peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Nice staff in reception and good breakfast. Thanks!
Stayed 1 night in Oct 2021
Response from Reception on Oct 21, 2021
Thanks for your kind words. Welcome back!

8/10 Good

Daniel

Business traveller
Liked: Property conditions & facilities
Stayed 3 nights in Sep 2021
Response from Eva on Oct 5, 2021
Hej Daniel, Tack för att du tog dig tid och engagemang att fylla i gästundersökningen för vårt hotell. Dina besök hos oss på Best Western Hotel Svava är mycket viktiga för oss och vi uppskattar dina synpunkter. Varmt välkommen tillbaka till oss! // Eva - Receptionen

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Eva on Sep 24, 2021
Hej och tack för Din feedback. Varmt välkommen tillbaka till oss! // Eva - Receptionen

10/10 Excellent

Håkan

Stayed 2 nights in Aug 2021
Response from Eva on Sep 20, 2021
Hej Håkan, Tack för att du tog dig tid och engagemang att fylla i gästundersökningen för vårt hotell. Dina besök hos oss på Best Western Hotel Svava är mycket viktiga för oss och vi uppskattar dina synpunkter. Varmt välkommen tillbaka till oss! // Eva - Receptionen

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, the room was clean, the staff were very friendly and helpful. The breakfast had a great variety and the girls working in the kitchen were super nice.
Stayed 2 nights in Aug 2021
Response from Eva on Aug 12, 2021
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Hope to see you here soon again. // Eva - Front Desk

10/10 Excellent

Elias

Stayed 2 nights in Jul 2021
Response from Eva on Sep 20, 2021
Hej Elias, Tack för att du tog dig tid och engagemang att fylla i gästundersökningen för vårt hotell. Dina besök hos oss på Best Western Hotel Svava är mycket viktiga för oss och vi uppskattar dina synpunkter. Varmt välkommen tillbaka till oss! // Eva - Receptionen

10/10 Excellent

omar

Business traveller, Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2021
Response from Eva on May 31, 2021
Hej Omar, Tack för att du tog dig tid och engagemang att fylla i gästundersökningen för vårt hotell. Dina besök hos oss på Best Western Hotel Svava är mycket viktiga för oss och vi uppskattar dina synpunkter. Du är varmt välkommen tillbaka till oss! // Eva - Receptionen

10/10 Excellent

omar

Business traveller, Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2021
Response from Eva on May 31, 2021
Hej Omar, Tack för att du tog dig tid och engagemang att fylla i gästundersökningen för vårt hotell. Dina besök hos oss på Best Western Hotel Svava är mycket viktiga för oss och vi uppskattar dina synpunkter. Du är varmt välkommen tillbaka till oss! // Eva - Receptionen

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
A good place to stay with a family. We stayed in a very good family room - Two bunk beds, a large double bed, sitting area, small desk, a bath and a shower. The hotel has a good location for exploring central Uppsala - a short walk from the castle, cathedral, museums and shopping areas. It was perfect for our long weekend in Uppsal.
Stayed 3 nights in Apr 2021
Response from Front office on Apr 11, 2021
Thank you for your kind words and welcome back!

8/10 Good

Gerry

Stayed 2 nights in Feb 2021
Response from Eva on Mar 23, 2021
Hej Gerry, Tack för att du tog dig tid och engagemang att fylla i gästundersökningen för vårt hotell. Dina besök hos oss på Best Western Hotel Svava är mycket viktiga för oss och vi uppskattar dina synpunkter. Varmt välkommen tillbaka till oss! // Eva - Receptionen

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel in the centre
Good location: in the city center and next to railway station. There are number of cafeterias and dining places in the area, as well as shops. Nice and cheerful personnel. Room (single room) is a bit small, but practically furnished. Tasty and pleasant breakfast.
Stayed 2 nights in Feb 2021
Response from Front office on Feb 23, 2021
Thank you Arman for your response and welcome back!

8/10 Good

Mrs S F

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2020
Response from Micke Receptionen on Nov 6, 2020
Tack för din recension.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Really quiet rooms. Comfy bed with plenty of pillows. Room was clean. Perfect for a night's stay before surprising my brother on his 40th. Convinent location close to the train station.
Stayed 1 night in Oct 2020

8/10 Good

Mikael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2020
Response from Eva on Aug 18, 2020
Hej och tack för att Du tog Dig tid till att svara på gästenkäten. Varmt välkommen tillbaka till oss! Hälsningar Eva / Receptionen

8/10 Good

Makoto

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 2 nights in Aug 2020
Response from Eva on Aug 18, 2020
Hej och tack för att Du tog Dig tid till att svara på gästenkäten. Varmt välkommen tillbaka till oss! Hälsningar Eva / Receptionen

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent, very good room size compared with size of room at same price in Stockholm.
Stayed 3 nights in Mar 2020
Response from Mathilda I Front Desk on Mar 12, 2020
Hi, Thank you for your kind feedback. I am glad you enjoyed your stay here with us. Hope to see you soon again. Best regards, Mathilda I Front Desk

10/10 Excellent

Johan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reception on Feb 2, 2024
Tack för din feedback och välkommen åter!

10/10 Excellent

Lena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Receptionen on Jan 25, 2024
Tack för ditt omdöme och varmt välkommen åter!

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Receptionen on Jan 24, 2024
Tack för ditt omdöme och varmt välkommen åter!

8/10 Good

Ruhne

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Helgsemester
Vi begärde städ när vi checkade in inget städ ingen bäddning ingen rengöring på toa eller tvättfat bara tömning av papperskorg (vi tyckte det var dåligt)
Stayed 2 nights in Jan 2024
Response from Receptionen on Jan 23, 2024
Hej,Tråkigt att höra att du var missnöjd. Vi har som rutin att vid kortare vistelser inte byta lakan om gäst inte bett om det. Däremot ska badrummet göras rent så det får jag föra vidare till städavdelningen. Vi hoppas du är villig att ge oss en ny chans att överträffa dina förväntningar!

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Receptionen on Jan 18, 2024
Hej, tack för ditt omdöme och varmt välkommen åter!

10/10 Excellent

Marie-Louise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toppenläge. Nära centralstationen o nära centrum.
Stayed 2 nights in Jan 2024
Response from Receptionen on Jan 17, 2024
Tack för ditt omdöme!