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Reviews of Comfort Inn Largo-Washington DC East

3 out of 5
Comfort Inn Largo-Washington DC East
9421 Largo Drive West, Upper Marlboro, MD

Reviews

6.4
Rating 10 - Excellent. 224 out of 1002 reviews" "
Rating 8 - Good. 235 out of 1002 reviews" "
Rating 6 - Okay. 217 out of 1002 reviews" "
Rating 4 - Poor. 152 out of 1002 reviews" "
Rating 2 - Terrible. 174 out of 1002 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

Aissatou

Liked: Property conditions & facilities
rv
Stayed 2 nights in May 2024
Response from Hotel Manager on May 23, 2024
Dear Aissatou,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

Jayla

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Hotel Manager on May 21, 2024
Dear Jayla,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon!Sincerely, Hotel Manager

6/10 Okay

Phyllis, East Orange

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It badly needs renovation.
Stayed 2 nights in May 2024
Response from Hotel Manager on May 20, 2024
Dear Guest,Thank you for your feedback. We appreciate your insights and will certainly take them into consideration as we strive to continually improve our facilities. We hope to welcome you back in the future with a refreshed and upgraded experience.Sincerely, Hotel Manager

10/10 Excellent

REYXI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was better than exoected
Stayed 2 nights in May 2024
Response from Hotel Manager on May 20, 2024
Dear Guest,We're thrilled to exceed your expectations! Thank you for choosing us and sharing your positive experience. We look forward to welcoming you back soon!Sincerely, Hotel Manager

4/10 Poor

Ornela

Disliked: Cleanliness
Stayed 4 nights in May 2024
Response from Hotel Manager on May 20, 2024
Dear Guest,We appreciate your feedback and regret that your experience fell short of expectations. We take your comments seriously and will use them to improve our services. Please feel free to reach out to our management team directly with any further concerns you may have.Sincerely, Hotel Manager

8/10 Good

Munira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
❤️
Stayed 3 nights in May 2024
Response from Hotel Manager on May 16, 2024
Dear Munira,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again. Sincerely, Hotel Manager

6/10 Okay

Hannah

Disliked: Cleanliness, property conditions & facilities
Need a upgrade water stains baseboard falling off
Stayed 1 night in May 2024
Response from Hotel Manager on May 15, 2024
Dear Hannah,Thank you for bringing these issues to our attention. We apologize for the inconvenience caused by the water stains and the baseboard condition in your room. We will address these concerns promptly to ensure a more comfortable experience for our guests. We hope to have the opportunity to provide you with an upgraded and improved stay in the future.Sincerely, Hotel Manager

8/10 Good

Donald

Travelled with family
Liked: Staff & service
It was close to the Largo Metro station.
Stayed 2 nights in May 2024
Response from Hotel Manager on May 11, 2024
Dear Donald,Thank you for your stay. It's great to hear that our hotel's proximity to the Largo Metro station was convenient for you. We aim to provide easy access to transportation for our guests. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area.Sincerely, Hotel Manager

10/10 Excellent

Ngalia

Liked: Staff & service
Disliked: Amenities
NICE ENVIRONMENT BUT THIS HOTEL NEEDS A LOT OF RENOVATION TO DONE
Stayed 1 night in May 2024
Response from Hotel Manager on May 8, 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you found the environment pleasant, but we apologize for any inconvenience caused by the need for renovations. We have seriously taken note of your suggestion regarding upgrading the overall hotel and have forwarded it to management. Hope your next stay will be a memorable experience. Please visit us again.Sincerely, Hotel Manager

2/10 Terrible

Raju

Travelled with family
Disliked: Staff & service
Worst room n this not even clean
Stayed 1 night in May 2024
Response from Hotel Manager on May 4, 2024
Dear Raju,We're truly sorry to hear about your disappointing experience with the cleanliness of your room. This does not reflect the standards we strive to maintain for our guests, and we take your feedback very seriously. We will address this matter with our housekeeping team immediately to ensure that our standards are upheld. We sincerely apologize for any inconvenience this may have caused you and hope to have the opportunity to make it right. Sincerely, Hotel Manager

10/10 Excellent

Secardo

Travelled with family and small children
Staff is very cool
Stayed 1 night in Apr 2024
Response from Hotel Manager on May 1, 2024
Dear Secardo,Thank you for your kind words. We're glad to hear that you found our staff cool! Providing friendly and welcoming service is important to us, and we're delighted that our team made a positive impression on you. We hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Lashay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 29, 2024
Dear Lashay,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely, Hotel Manager

8/10 Good

Jennifer

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing we didnt like was the noise from the streets near by. You could hear the traffic
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 20, 2024
Dear Jennifer,Thank you for your stay and feedback. We apologize for the inconvenience caused by the street noise during your stay. Your feedback is valuable, and we'll explore ways to minimize noise disturbances for our guests in the future. We hope to have the opportunity to provide you with a quieter stay on your next visit.Sincerely, Hotel Manager

2/10 Terrible

Malika

Disliked: Cleanliness, staff & service, property conditions & facilities
The property smelled very bad , so bad I left after 2 hours. I didn’t feel safe and the carpet was filth.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 15, 2024
Dear Malika,We are distressed to see your comments. Our apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely,Hotel Manager

4/10 Poor

Karen

Liked: Cleanliness, amenities, property conditions & facilities
Wasn’t able to stay. They don’t accept all forms of payment
Stayed 4 nights in Feb 2024
Response from Hotel Manager on Apr 12, 2024
Dear Karen,We're sorry to hear about the inconvenience you experienced regarding payment. Our goal is to make the booking process as smooth as possible for our guests, and we apologize if we fell short in this instance. We appreciate your feedback and hope to have the opportunity to accommodate you in the future. Sincerely, Hotel Manager

2/10 Terrible

Gregory

Disliked: Cleanliness, amenities, property conditions & facilities
There was a constant noisy drip from the bathtub and shower head that I couldn't stop. The air conditioning system was not working properly and it smelled very moldy in the hallway outside of the room...
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 9, 2024
Dear Gregory,We apologize for the inconvenience and discomfort you experienced during your stay. Your feedback is valuable to us, and we will address these issues with our maintenance and housekeeping teams to ensure immediate improvements are made. We hope that you will consider staying with us and offer us another chance to provide you with a superior experience. Sincerely, Hotel Manager

10/10 Excellent

Briseyda

Disliked: Property conditions & facilities
Nice place for family with kids
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 8, 2024
Dear Briseyda,We're delighted to hear that you found our hotel to be a nice place for families with kids! Your satisfaction is important to us, and we strive to provide a welcoming environment for guests of all ages. We appreciate your feedback and hope to have the pleasure of welcoming you and your family back again soon!Sincerely, Hotel Manager

10/10 Excellent

shelly

Liked: Cleanliness, staff & service, property conditions & facilities
OMG, Absolutely amazing in all aspects. We go to DC alot , we will be staying there all the time , next time will be the balcony room.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Apr 5, 2024
Dear Shelly,Thank you for your loyalty and for considering us as your go-to accommodation whenever you visit DC. We're thrilled to hear that you had an absolutely amazing experience during your stay with us! Knowing that you found every aspect of your visit to be exceptional is truly rewarding for us. We're excited about the opportunity to host you again and to provide you with an even more memorable experience in one of our balcony rooms next time. Sincerely, Hotel Manager

6/10 Okay

Thomas

Stayed 4 nights in Mar 2024
Response from Hotel Manager on Apr 6, 2024
Dear Guest,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. Hope you will visit us again soon.Sincerely,Hotel Manager

10/10 Excellent

Tchinemewe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Apr 5, 2024
Dear Guest,Thanks for the stay and great feedback by giving us a 5 rating. It is really encouraging. We feel proud when we get such ratings and motivates us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

8/10 Good

Porsha

Travelled with family
Liked: Cleanliness, staff & service
Front desk was amazing. Housekeeping went the extra mile. Thanks for making my stay easy.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Apr 8, 2024
Dear Porsha,Thank you for your kind words. We're delighted to hear that you had a positive experience with our front desk staff and that our housekeeping team went the extra mile to ensure your comfort. Providing excellent service is our priority, and we're glad that we could make your stay easy and enjoyable. Your feedback is greatly appreciated, and we'll be sure to pass along your compliments to our team members. We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Sincerely, Hotel Manager

6/10 Okay

Gopalendu

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Decent size room. Window in the room was in poor shape. Decent beds. Very bad breakfast service. I see now why this place was so much lower price than comparable.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 26, 2024
Dear Gopalendu,Thank you for sharing your experience with us. We're glad to hear that you found the room to be a decent size and the beds comfortable. However, we apologize for the condition of the window in your room and any inconvenience it may have caused. Additionally, we're sorry to hear that you were dissatisfied with the breakfast service. We appreciate your feedback and will use it to improve our services moving forward. We hope to have the opportunity to better serve you in the future. Sincerely, Hotel Manager

2/10 Terrible

Kayla

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
bed bugs and dirty
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 20, 2024
Dear Kayla,We sincerely apologize for the discomfort you experienced during your stay. Ensuring a clean and comfortable environment for our guests is of utmost importance to us, and we deeply regret any inconvenience caused by the presence of bed bugs. Please know that we take reports like this very seriously, and our team will actively address and resolve the issue to prevent any future occurrences. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

8/10 Good

Emeka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple, clean and reasonable price. In a quiet neighborhood, with easy access to transportation and basic needs.
Stayed 4 nights in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Emeka,Thank you very much for your stay. We're delighted to hear that you found our hotel to be simple, clean, and reasonably priced. We're glad you appreciated the quiet neighborhood and convenient access to transportation and basic amenities. Your satisfaction is our top priority, and we're pleased that we could provide you with a comfortable and convenient stay. We look forward to welcoming you again.Sincerely, Hotel Manager

8/10 Good

Janelle, Jonestown

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff were helpful
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 12, 2024
Dear Janelle,Thank you for your positive feedback. We're pleased to hear that our staff was helpful during your stay. We strive to provide excellent service, and it's rewarding to know that our team made a positive impression. We look forward to welcoming you back on your next visit.Sincerely, Hotel Manager

6/10 Okay

KEVIN

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I called in advance to ask for adjoining rooms with the king beds and sleeping sofas. They said that they will honor my request but at check in was told that no such option existed. There a spot lights on the property yet they don't have blackout curtains. Rooms were in definite need to maintenance and breakfast could have fresh fruit. Areas is up and coming so there is potential with this property. Staff at checkin was nice.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 12, 2024
Dear KEVIN,Thank you for your stay. We apologize for any inconvenience caused by the misunderstanding regarding your room request. We will address the communication gap to ensure a smoother process in the future. Your comments about the maintenance issues and the absence of blackout curtains are duly noted, and we will work on improving these aspects promptly. We appreciate your constructive feedback regarding the breakfast options. It's encouraging to hear that the staff at check-in was nice. We hope to have the opportunity to better serve you on your future visits.Sincerely, Hotel Manager

10/10 Excellent

Ahsha

Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 1, 2024
Dear Ahsha,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

2/10 Terrible

Robert

Room was booked by walk in….. No room for me or my daughter and I’ve yet to be refunded….
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 11, 2024
Dear Robert,We have taken note of your comments and will review and investigate them further. Please give us some time so that we can verify your claims. We apologize for any inconvenience.Sincerely, Hotel Manager

6/10 Okay

Reny

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property it self needs some remodelations . The bathroom was smelling weird . It had some cracks on the wall and pain over them like covering them up . The smell of wee starts right at the entrance of the hotel . Was there for 2 days . would not stay again . The reception guy super friendly . There were even a chicken wing right outside the elevator which was dusty and smelly .
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 11, 2024
Dear Reny,We apologize for the issues you encountered during your stay. We're sorry that the property did not meet your expectations, and we take your concerns seriously. Your comments about the bathroom, wall cracks, and unpleasant odors will be shared with our maintenance and housekeeping teams for immediate attention. We're glad to hear that the reception staff was friendly, but we understand that other aspects of your stay fell short. We hope to have the opportunity to provide you with a more satisfactory experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Henry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was worth the price
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 6, 2024
Dear Henry,Thank you for your valuable feedback! We are pleased to hear that you found your stay worth the price. Providing excellent value for our guests is a key goal, and we are delighted that you felt your experience justified the cost. We appreciate your support and look forward to the possibility of hosting you again in the future.Sincerely, Hotel Manager

8/10 Good

Angie

Travelled with partner
Liked: Cleanliness, staff & service
Satisfied with the hotel
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 4, 2024
Dear Angie,Thank you for sharing your feedback! We're delighted to hear that you were satisfied with your stay at our hotel. We feel proud when we get such reviews and motivates us to serve better. We appreciate your support and hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

2/10 Terrible

Patrice

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Dump
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Dear Patrice,We are sorry to hear that you had a negative experience. Your feedback is important to us, and we would like to learn more about the specific issues you encountered to address them appropriately. If you're willing to provide more details, please share so we can better understand your concerns and work towards improvement. We want all our guests to have a positive experience, and we apologize if we fell short during your stay.Sincerely, Hotel Manager

6/10 Okay

Verified traveller

Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 24, 2024
Dear Guest,Thank you for your stay and the Six ratings. From an improvement point of view, we look for specific & particular experience sharing. You will have a better experience next time. Our staff is always working to improve the hotel and we hope you'll stay with us again soon!Sincerely, Hotel Manager

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Hotel Manager on Feb 21, 2024
Dear Matthew,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely, Hotel Manager

8/10 Good

Loseh

Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 21, 2024
Dear Loseh,Thank you for the review. It is really great to find out that you had a very pleasant time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We look forward to seeing you again soon.Sincerely, Hotel Manager

2/10 Terrible

Artenas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was one of the worst hotels I ever stayed in
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 19, 2024
Dear Artenas,We sincerely apologize for falling short of your expectations during your stay. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

8/10 Good

Launai

Liked: Cleanliness, staff & service, room comfort
Great Stay!
Very great property and a nice and comfortable stay! The hotel could use a few repairs, however, the room was very nice and cozy.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 19, 2024
Dear Launai,Thank you for your positive feedback. We're delighted to hear that you had a nice and comfortable stay, enjoying the cozy atmosphere of your room. Your comments about the need for repairs have been duly noted, and we appreciate your understanding. We are committed to enhancing our property, and your input is valuable in that process. We look forward to welcoming you back for another great stay in the future.Sincerely, Hotel Manager

4/10 Poor

Kwajalein

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dated
The property needs updating and a thorough cleaning
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 31, 2024
Dear Kwajalein,We appreciate your feedback regarding the condition of our property. We apologize for any inconvenience caused by the need for updates and a more thorough cleaning. Guest satisfaction is important to us, and we take your comments seriously. Your input will be shared with our team, and we will work diligently to address and improve these areas. We hope to have the opportunity to enhance your experience during any future visits.Sincerely, Hotel Manager

10/10 Excellent

Francis

N/A
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 28, 2024
Dear Guest,Thank you for your 5-star rating. We appreciate your feedback, and we're pleased to know that you had a positive experience during your stay. If there are any specific aspects you'd like to highlight or share, please feel free to let us know. We hope to welcome you back in the future for another great stay.Sincerely, Hotel Manager

8/10 Good

David

Travelled with family
Liked: Staff & service, amenities
Hot breakfast was good. Beds/floors and furniture clean and overall room was clean and comfortable. Shower hot. Elevator and lobby a little beat up. Water closet dated.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 22, 2024
Dear David,Thank you for sharing your feedback. We're glad to hear that you enjoyed the hot breakfast and found the beds, floors, furniture, and overall room to be clean and comfortable. We appreciate your observations about the elevator, lobby, and water closet, and we'll take note of these areas for potential improvements. Your input is valuable to us, and we hope to provide you with an even better experience on your next visit. We look forward to welcoming you back!Sincerely, Hotel Manager

2/10 Terrible

Gregory

Travelled with group
Liked: Cleanliness
Comfort at Comfort inn
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 22, 2024
Dear Gregory,Thanks for the stay, but it's sad to see the 2 rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager

6/10 Okay

Anderson Rodrigues dos

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
Clean Room
Stayed 3 nights in Jan 2024
Response from Hotel Manager on Jan 22, 2024
Dear Guest,Thanks for your stay at our hotel. We thank you that you noticed the cleanliness of our hotel room. We accept your appreciation for it. Our goal is an excellent experience for every guest, and we are pleased you were completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely, Hotel Manager

10/10 Excellent

Bethany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very polite and helpful. The room was clean and comfortable. The building had a few knocks but was clean everywhere and there was ample parking. Our toilet kept running water but as soon as we told the front desk it was fixed. The hotel is close to the metro station which has parking so getting in to Washington DC was simple. There are also lots of restaurants close by. I would definitely stay here again.
Stayed 3 nights in Jan 2024
Response from Hotel Manager on Jan 18, 2024
Dear Bethany,Thanks for your nice comments. We are so pleased that you will stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We are glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback.Sincerely, Hotel Manager

10/10 Excellent

Kenise

Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 12, 2024
Dear Kenise,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Manager

6/10 Okay

Kristy

Travelled with family
Disliked: Property conditions & facilities
Eh, it was okay.
Tbh it wasn’t as bad as I thought given the reviews how ever some of the reviews were very accurate. The room was clean and did smell fine. There were stains on the mattresses and the tub did leak at the bottom pretty bad. The breakfast was eh but it was free so I do appreciate it. My biggest complaint is that we were given 2 wash clothes for 4 people and when we asked for more, they said they didn’t have any. I’m sorry, what? Oh and there’s also the female desk attendant that was smoking and choking on a blunt right outside of the front doors Sunday. I understand it’s legal there but some guests do not want to smell it. This hotel is cheap and you get what you pay for.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 10, 2024
Dear Kristy,Thanks for your comments. I regret that we couldn't completely satisfy you because of the issues mentioned in your review, which made your stay unpleasant. We take real pride in our hotel, and I apologize if we let you down. We are addressing your observations point by point for further improvement and you shall see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us.Sincerely, Hotel Manager

8/10 Good

Huriyyah, PLEASANTVILLE

Travelled with partner
Liked: Staff & service, amenities
A little on the older side but was in a nice area, not too far from stores or stadium.
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 9, 2024
Dear Huriyyah,Thank you for sharing your feedback. We're glad to hear that you found the hotel in a nice area and conveniently located near stores and the stadium. While the property may be on the older side, we appreciate your understanding, and we strive to provide a comfortable and pleasant stay for all our guests. We hope to welcome you back for another visit in the future. Sincerely, Hotel Manager

4/10 Poor

Tyneshia

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
eh
My fridge didn't work, hairdryer didn't work.. Wasn't able to checkout because the network was down. I'm hoping that I was checked out when it came back up because I'm need my deposit back.
Stayed 2 nights in Jan 2024
Response from Hotel Manager. on Jan 9, 2024
Dear Tyneshia,We have noted your comments as mentioned for further review and investigation. Please allow us time to do the necessary verification of your claims. We are sorry for any inconvenience.Sincerely, Hotel Manager

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Manager. on Jan 9, 2024
Dear Derrick,Thank you so much for the 10-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager

4/10 Poor

Christina

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hotel Manager. on Dec 30, 2023
Dear Christina,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

8/10 Good

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Hotel Manager on Dec 28, 2023
Dear Tamara,Thank you for taking your valuable time to leave a rating on your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon! Sincerely, Hotel Manager