University at Albany Tours and Activities

Best part: Breakfast and the views. Communication and follow through were not what I was hoping for. We reported fire ants being at the door on the first night. Received an email saying they would have a service person address it. Next morning the ants made their way into the room. I notified staff the next morning, in person, and was assured it was taken care of. We had ants the entire time, which because more and more of a problem, as one might expect. Additionally, we paid $300 at the Inn for various fees and I believe for cleaning. However, house keeping is not included. I cannot wrap my mind around paying premium prices for lodging and trash takeout/towels refreshed being an even further additional charge. We quickly blew through our rags and hand towels wiping ants up with soapy water. In our 5 day stay, we never had fresh towels and we took our own trash out. I just have to stop short at calling this hospitality. It's akin to a VRBO. But at a VRBO I could wash laundry and have a fridge. I don't know that we would choose this location again. I also cannot fathom hosting customers and knowing they have fire ants in their room and now personally following up with them regarding the issue.

Great location

Great location to go to SPAC. Walked back in 25 minutes