Search Apart Hotels in Underwood

"Good "

"Breakfast buffet was nice. Beds were meh. Wayyyyy to soft no support. Elevator didn't open all the way so that was kind of weird. Door opened very slow and you had to open it by hand once it hit the halfway point. Staff was very friendly. Great spot. Cheap price what else do you expect I guess. Breakfast buffet was very good. "

"Yes"

"Friendly staff and attentive to help with any questions I had "

"I have to say I had a very bad experience here. My daughter and I were sleeping and around midnight someone aggressively trying to break into our room. I ran to the door to latch it again and said your in the wrong room. Then they tried to come back in again, I locked it again and looked through the keyhole, the person then said front desk, and by the looks of what I saw the lady didn’t look like someone working at the front desk. Nothing on her identified her as a hotel employee. She had on a low cut tank top and hoodie. I ran to the phone and called the front desk. It took awhile for someone to answer. I said someone is trying to break into my room and she said that was me and you aren’t supposed to be in that room. I said I’ve been checked in since 3pm and you just scared my daughter and I to death. She angrily ask my name. I gave it to her and she just seemed to be mad that someone double booked the room and repeated that I shouldn’t be in that room. As this was somehow my doing. Then said I’m sorry but you need to see this from side. No apologies to us at all and needless to say we didn’t sleep the rest of the night and had to leave to hotel at 4am to catch our flight. I contacted the hotel as well as ihg. Nothing has been done and now it’s almost been 2 weeks. I asked for my money back on my hotel which I believe is fair. It’s really disappointing to be treated this way. The whole point of staying there was to sleep before our early flight. "

"Property location is convenient for exploring Old Market area. Air freshener used throughout hotel was overwhelming and windows in room do not open. "

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"It was a nice stay. Just parking lot was full because of an event. But clean room and the staff was nice. "

"Front desk and breakfast cooks .. excellent."