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Reviews of Holiday Inn Express & Suites Tuscaloosa-University, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Tuscaloosa-University, an IHG Hotel
1120 Veterans Memorial Pkwy, Tuscaloosa, AL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 210 out of 302 reviews" "
Rating 8 - Good. 56 out of 302 reviews" "
Rating 6 - Okay. 14 out of 302 reviews" "
Rating 4 - Poor. 13 out of 302 reviews" "
Rating 2 - Terrible. 9 out of 302 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay in Tuscaloosa
Stayed 2 nights in May 2024

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The gal and others were extremely nice! The room was very clean.
Stayed 1 night in May 2024

10/10 Excellent

Tyrone

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the property was super clean and check-in was super easy.
Stayed 1 night in Apr 2024

10/10 Excellent

Ann

Travelled with group
The rooms were spacious, beds very comfortable and all the spaces were very clean and comfortable. The staff was very friendly and helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

Deanna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable beds, hot breakfast
Stayed 1 night in Apr 2024

10/10 Excellent

Jill

Stayed 1 night in Apr 2024

4/10 Poor

Celestino

Stayed 4 nights in Apr 2024

10/10 Excellent

ragan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Apr 2024

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy in and out with clean rooms
Stayed 2 nights in Mar 2024

10/10 Excellent

Karen

Business traveller, Travelled with partner
Everything was just as expected
Stayed 4 nights in Mar 2024

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for three nights to visit my son at the university. Convenient location for multiple trips to see him, and have plenty of options for meals.near the hotel.
Stayed 3 nights in Mar 2024
Response from Hotel Staff on Apr 18, 2024
Thank you for choosing Holiday Inn Express & Suites Tuscaloosa- University for your stay! We are happy to hear you enjoyed your stay and we look forward to serving you in the future.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed several times, convenient and dependable
Stayed 1 night in Mar 2024

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything !! I will definitely stay again
Stayed 3 nights in Feb 2024

10/10 Excellent

Connie, Kenner

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Elevator certification expired & problem at check-out with Expedia payment. Hotel let me leave but said they were having problems with Expedia payments
Stayed 1 night in Feb 2024

10/10 Excellent

Shayna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Shayna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Management on Feb 11, 2024
Thank you for the great review, Shayna! We look forward to seeing you again soon!

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Management on Feb 5, 2024
Thank you for your feedback, Brenda! We hope to see you again soon!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and bathroom extremely clean! Staff very friendly and courteous. I would stay there again for sure!
Stayed 1 night in Jan 2024
Response from Management on Feb 5, 2024
Thank you for the wonderful review, Nicole! We look forward to seeing you again!

10/10 Excellent

Keisha

Stayed 1 night in Jan 2024
Response from Management on Feb 11, 2024
Thank you for the great review, Keisha! We hope to see you again soon!

10/10 Excellent

Amanda

Stayed 1 night in Dec 2023
Response from Management on Feb 5, 2024
Thank you for your feedback, Amanda! We hope to see you again soon!

8/10 Good

RICHARD

Stayed 9 nights in Dec 2023
Response from Management on Dec 25, 2023
Thank you for your feedback, Richard. We hope to see you again soon!

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Management on Dec 25, 2023
Thank you for the great review, Michele! We hope to see you again soon!

10/10 Excellent

David

Stayed 1 night in Nov 2023
Response from Management on Dec 25, 2023
Thank you for the great feedback, David! We look forward to seeing you again soon!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful clean and newly remodled property! Staff is also attentive and very friendly!
Stayed 1 night in Dec 2023
Response from Management on Dec 19, 2023
Thank you for the wonderful review, Karen! We hope to see you again soon!

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Stay Ever
Everything was Amazing
Stayed 4 nights in Dec 2023
Response from Management on Dec 17, 2023
Thank you for the wonderful review, David! We look forward to see you again soon!

10/10 Excellent

Quincy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on Dec 8, 2023
Thank you for your feedback, Quincy! We hope to see you again soon!

10/10 Excellent

LaRonda, Hendersonville

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
There wasn’t anything I didn’t like about the property. My grandkids enjoyed the complimentary hot chocolate and cookies. Everything thing was very clean and super friendly staff. Great choices for breakfast just cook the sausage and bacon a little less.
Stayed 4 nights in Nov 2023
Response from Management on Dec 8, 2023
Thank you for the wonderful feedback, LaRonda! We look forward to seeing you on your next trip to Tuscaloosa!

10/10 Excellent

michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, clean and well maintained at an affordable price.
Stayed 1 night in Nov 2023
Response from Management on Dec 2, 2023
Thank you for the great review, Michael! We look forward to seeing you again soon!

10/10 Excellent

FABIO A

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent facilities
Stayed 1 night in Nov 2023
Response from Management on Dec 2, 2023
Thank you for the great review, Fabio! We look forward to seeing you again soon!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just totally awesome
Stayed 1 night in Nov 2023
Response from Management on Dec 2, 2023
Thank you for the fantastic review, Jonathan! We hope to see you again soon!

10/10 Excellent

Jeanette, Dothan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Staff is very friendly and helpful, especially Leslie. Will stay again.
Stayed 2 nights in Nov 2023
Response from Management on Dec 2, 2023
Thank you for the wonderful review, Jeanette! We look forward to seeing you again soon!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay!
Super friendly staff, very clean facilities, and excellent location. Would definitely stay here again!!
Stayed 4 nights in Nov 2023
Response from Management on Nov 22, 2023
Thank you for the fantastic review, Jeffrey! We look forward to seeing you again soon!

6/10 Okay

Kristy

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Gameday weekend and picking daughter up
2nd day into our stay we noticed the peep hole to our room was actually turned around. People from the hallway could look into our room. My husband had to fix it. We told the front desk but she didn’t have much to say
Stayed 3 nights in Nov 2023
Response from Management on Nov 19, 2023
Thank you for your feedback, Kristy. The issues you reported were given to management and the correct department so that this issue can be corrected. We are very sorry for the issues that your experienced during your stay with us. We hope you consider staying with us again in the future, so that we can make it up to you.

10/10 Excellent

Bradford

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Management on Nov 19, 2023
Thank you for the wonderful review, Bradford! We look forward to seeing you again soon!

10/10 Excellent

Sharon

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Wonderful!
It was great!! Decorated for UA game great breakfast. Hot cocoa bar the girls loved. Very nice room comfy bed nice lotions shampoos to use close to UA and mall. Nicely lit parking lot.
Stayed 1 night in Nov 2023
Response from Management on Nov 19, 2023
Thank you for your wonderful feedback, Sharon! We hope to see you again soon!

10/10 Excellent

Danny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Management on Nov 22, 2023
Thank you for the great review, Danny! We hope to see you again soon!

10/10 Excellent

Cary

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility and the staff is amazing
Stayed 1 night in Nov 2023
Response from Management on Nov 19, 2023
Thank you for the great review, Cary! We look forward to seeing you again soon!

8/10 Good

Alexandra, Hazleton

Travelled with partner
Liked: Cleanliness, staff & service
Basic, as expected -but very clean, great staff-(they're all always friendly and helpful!). Gym well-equipped. Entrance/exit off Veterans not always easy, but overall a decent location.
Stayed 3 nights in Nov 2023
Response from Management on Nov 19, 2023
Thank you for your feedback, Alexandra! We look forward to seeing you again soon!

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Management on Nov 8, 2023
Thank you for the great review, Donald! We hope to see you again soon!

10/10 Excellent

Doris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always excellent
Stayed 2 nights in Nov 2023
Response from Management on Nov 6, 2023
Thank you for the wonderful review, Doris! We look forward to seeing you again soon!

10/10 Excellent

TIM

Stayed 2 nights in Nov 2023
Response from Management on Nov 8, 2023
Thank you for the wonderful review, Tim! We hope to see you again soon!

10/10 Excellent

Marissa

Travelled with family, Travelled with group
Liked: Amenities, property conditions & facilities
Clean, friendly and overall always a great place to stay.
Stayed 3 nights in Nov 2023
Response from Management on Nov 5, 2023
Thank you for the fantastic review, Marissa! We hope to see you again soon!

10/10 Excellent

TIM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Management on Nov 5, 2023
Thank you for your feedback Tim! We hope to see you again soon!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Management on Nov 5, 2023
Thank you for the great review, Elizabeth! We look forward to seeing you again soon!

10/10 Excellent

Alice

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Greeting. One problem was I asked for a room NOT BY THE ELEVATOR OR ICE MACHINE I am a very light sleeper The room we were given was right across from the elevator. But it was a suite so I didn’t heat too much
Stayed 1 night in Oct 2023
Response from Management on Oct 30, 2023
Hello Alice, we appreciate your feedback and hope that you will consider staying with us again in the future.

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Management on Oct 24, 2023
Thank you for the great review, Joseph! We hope to see you again soon!

4/10 Poor

Ronald

Liked: Cleanliness, staff & service
Disliked: Room comfort
Ice Machine
Front desk was great. The room was next to the ice machine and all you could hear at night was the dripping of water
Stayed 2 nights in Oct 2023
Response from Management on Oct 23, 2023
Hello Ronald, we appreciate your feedback and will work to take the necessary steps to correct this issue. We hope that you will consider staying with us again in the future so that we can make it up to you!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, and the staff was very nice and helpful. Close to the University too
Stayed 2 nights in Oct 2023
Response from Management on Oct 24, 2023
Thank you for the great review, Sharon! We hope to see you again soon!