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Reviews of Carthage Hill

3.5 out of 5
Carthage Hill
1, Rue El Isfizeri, Marsa les Pins, Carthage

Reviews

6.0
Rating 10 - Excellent. 1 out of 4 reviews" "
Rating 8 - Good. 1 out of 4 reviews" "
Rating 6 - Okay. 0 out of 4 reviews" "
Rating 4 - Poor. 1 out of 4 reviews" "
Rating 2 - Terrible. 1 out of 4 reviews" "

7.0/10

Cleanliness

6.6/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst PLACE I've stayed in.
- never got such a non-friendly welcome. We got blamed for not booking the more expensive room. We had the feeling of bothering them in their own house.. - no Hot water! even after complaining. Radiator not working too. we were there in December. So, imagine how we spent 2 nights without getting the CHANCE to take a shower in an ice-cold stinky room. - No good ventilation in bathroom, it was also smelling terribly all the time. - Pillows were solid hurting your neck when you slept. - Room was dust central, dust had settled everywhere, the lobby and the kitchen too..were not properly cleaned. Under the bed was filthy with dirt and dust looked like it had been forgotten about by the cleaner. The first day we saw two forgotten dusty carpets under the bed. The second day they forgot the cleaning brooms under the bed !! - Bed sheets were really DIRTY, evil-smelling and filled with dust, when we asked them we could have them changed we got cleaner but much thinner ones - the TV was not working and even after asking if they can fix it, they ignored us. - the breakfast was more than basic and "mediocre". Don't expect it to be a typical Tunisian breakfast! - unclean water bottles were refilled with bad tasting tap water I could go on but im not going to waste any more time. After staying in hunders of hotels worldwide and tens of them in Tunisia, I have honestly never been anywhere and seen such a terterrible hotel/guesthouse for a relatively high Price.
Stayed 2 nights in Dec 2019
Response from The team on Dec 27, 2019
Dear anonymous guest, too much to hear,too much to handle, we never had such appreciation. I would be happy to answer and apologize if needed but first we need to know who you are then we can determine what was wrong to the extend that you destroy our reputation this way. Thank you in advance

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Isolé dans une zone résidentielle..loin de tout..!! Les Taxis ne connaissent pas cette adresse.. La galère..!!
Stayed 3 nights in Dec 2019

8/10 Good

Hae Un

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

kalifa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un havre de paix à ne pas rater
Cadre Idyllique. Personnel chaleureux et accueillant. Vaut largement tous les hôtels 4 étoiles où nous avons pu séjourner. Yves une personne bienveillante et toujours à l’écoute de nos besoins. Nous avons passé 3 jours et 2 nuits, nous nous sommes plus reposés et appréciés que dans un hôtel 4 hôtel pendant 5 jours. Proche de Carthage La Marsa Sidi Bou Said et Tunis. Je le recommande très fortement.
Stayed 2 nights in Aug 2019
Response from carthage hill team on Oct 2, 2019
MERCIII? AVONS ETE HEURUEUX DE VOUS SERVIR. BIEN VENUE A LA MAISON