Ocean Front Master Suite
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Reviews of Tago Tulum by G Hotels

3.5 out of 5
Tago Tulum by G Hotels
Carretera Tulum - Boca Paila KM 6, Tulum, QROO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 204 out of 277 reviews" "
Rating 8 - Good. 37 out of 277 reviews" "
Rating 6 - Okay. 19 out of 277 reviews" "
Rating 4 - Poor. 8 out of 277 reviews" "
Rating 2 - Terrible. 9 out of 277 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Darren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beach walked to meals and shopping definitely would stay here again
Stayed 2 nights in Apr 2024
Response from Tago Tulum on May 7, 2024
Thank you very much for your comments and for letting us know about your stay. Hope you can visit us again soon.

10/10 Excellent

Allana Maria

Stayed 4 nights in Apr 2024
Response from Tago Tulum on May 24, 2024
Muchas gracias por su tiempo y su visita! Esperamos pronto poder atenderle nuevamente en una proxima estancia.

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service at this property is top notch. I received communication from management prior to arriving and was pleasantly greeted by Jacqueline who went above and beyond to make me feel welcome. The pictures do not do this place justice, the high ceilings beautiful architecture and amazing views are breathtaking. Continental breakfast is a must my friends and I enjoyed the honey jam every single morning. Nitzy was wonderful and attentive when my friend wasnt feeling well she made sure breakfast was sent to her room and she followed up with her to make sure she had everything she needed. Transportation is everywhere you will not miss a taxi. Tago exceeded my expectations in every way. We took advantage of their gym and sauna which was clean and had everything we needed. The beach is well maintained and there is staff everywhere to make sure you have everything you need. This will be my go to property for my future Tulum visits. The evening treats were cute and tasty! The room was huge and had every amenity you could think of! Thank you Tago for being so amazing to myself and my friends! This was truly VIP treatment!
Stayed 5 nights in Apr 2024
Response from Tago Tulum on May 4, 2024
Dear Maria Thank you so much for this words, for your time to visit us and for give us the opportunity to attend you. Definately we hope you can come back soon at this your second home.

10/10 Excellent

Nona

Stayed 2 nights in Apr 2024
Response from Tago Tulum on May 24, 2024
Muchas gracias por el tiempo que se ha tomado para evaluarnos.

10/10 Excellent

Andi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reviews are correct for this hotel. Everything is awesome…everything except the prices. Tulum is not a cheap place and this hotel is one of the most expensive. The only thing I would not do again is dealing with customer service to get a cab. Their price was with 100$ more for both ways, take from the airport Jungle taxi is better. . Overall the property is really gorgeous, nice people we would go again there.
Stayed 6 nights in Apr 2024
Response from Tago Tulum on May 4, 2024
Dear Andi Thank you very much for your comments.

10/10 Excellent

Estefani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff, they make you feel welcomed and safe!
Stayed 4 nights in Apr 2024
Response from Tago Tulum team on May 4, 2024
Thank you very much for your comments!

6/10 Okay

Neda

Stayed 2 nights in Apr 2024
Response from Tago Tulum on May 24, 2024
Muchas gracias por hacernos saber acerca de su experiencia. Esperamos pronto poder volver a asistirle.

8/10 Good

JEISY

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Tago Tulum on May 4, 2024
Estimada Jeisy Muchas gracias por el tiempo que se ha tomado para evaluar nuestro servicio.

10/10 Excellent

Tiffany

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place I ever stayed in! It was breathtakingly beautiful and the customer service was impeccable! Huge thanks to the manager Lety for being so kind and helpful and the service from Luan and Nitzia all of the staff was truly wonderful! I had the best experience and best birthday of my life! Thank you!
Stayed 3 nights in Apr 2024
Response from Tago Tulum team on May 4, 2024
Dear Tiffany Congratulations one more time! We're looking to host you in every birthday :D Cordially

10/10 Excellent

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the pleasure of staying at the delightful Tago hotel in Tulum, and it truly exceeded my expectations. From the moment I stepped foot inside, I was greeted with warmth and hospitality that made me feel right at home. The dessert treats provided during my stay were a delightful surprise, adding an extra touch of sweetness to my experience. It's these thoughtful gestures that truly set Tago apart from other hotels. The accommodations were impeccable, with spacious and tastefully decorated rooms that provided the perfect sanctuary after a day of exploring the beautiful surroundings of Tulum. The attention to detail was evident throughout, and every aspect of my stay was carefully curated to ensure maximum comfort and enjoyment. The staff at Tago were incredibly friendly and accommodating, always going above and beyond to ensure that my needs were met and that I had everything I needed for a memorable stay. Overall, my experience at Tago hotel was nothing short of exceptional. I would highly recommend it to anyone looking for a tranquil and luxurious retreat in the heart of Tulum. I can't wait to return!
Stayed 3 nights in Mar 2024
Response from Tago Tulum team on May 4, 2024
Dear Jorge! Thank you very much for such a great comment, we're very happy to read about your experience and we hope this has been the first of many times you will visit us.

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room is beautiful, large, and private. Having our own pool on our balcony was amazing with beautiful views every morning. The staff was so kind and helpful (especially Jacob, Letty, and Darwin). We will definitely only be staying here in Tulum in the future
Stayed 3 nights in Mar 2024
Response from Tago Tulum team on May 4, 2024
Dear Sarah Thank you very much for your comments and for letting us know about your experience. We're happy to readbo about you enjoyed every detail and the service from all our staff spectiall from Jacob, Letty and Darwin. We hope you can visit us again soon.

10/10 Excellent

Elad

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing that was missing was a warming pool
Stayed 4 nights in Mar 2024
Response from Tago Tulum team on Apr 3, 2024
Dear Elad Thank yuo very much for letting us know about your experience in Tago Tulum. Your observations are taken as an opportunity to improve our service and we are pleased to inform you that our plune pools can bee warmed under request from now so hope you can visit us again soon.

6/10 Okay

Myrna, Carrollton

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Honestly, the property is very nice. We stayed in the ocean front room (they have 4 of these). Its a boutique hotel like most of Tulum hotels are. Before we arrived, we were asked to pay in full (this was done about 3-4 days before arriving. Upon arrival, they req. the tax be prepaid and a $400 deposit for incidentals. We complied. Later that day, they stated it had been cancelled and they wanted to charge another $400 we declined as the charge was still on cc app. For 3 of the 4 days we were there we have countless managers come to us at the beach, ambushed in the lobby about the $400. We did not appreciate this harassment and stated this to them. We owed $107 upon departure, they wanted us to sign a letter stating how good their cust serv was and that we were fully satisfied with our stay. Again, its a nice hotel, but shady behavior which is why I gave it a 3 start. We declined to sign the letter.
Stayed 4 nights in Mar 2024
Response from Tago Tulum on Apr 3, 2024
Dear Myrna Thank you very much for your comments and for letting us know about your experience which allow us to improve our service.

6/10 Okay

shani

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Drinks and food at property was extremely expensive. service was mid
Stayed 4 nights in Feb 2024
Response from Tago Tulum on Apr 3, 2024
Dear Shani Thank you very much for letting us know about your stay. we regret to read about the prices in food and beverage however please be advised that our prices are already fit into the surrounding places so we are in average.We hope you can give us the opportunity to attend you again in a future stay.

10/10 Excellent

CHRISTOPHER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tago Tulum has some of the most beautiful and well-constructed hotel rooms I've stayed in. We loved the double shower, the king bed, the soak pool, and the small details from the service team like evening treats left in the room, daily room cleaning, and "good morning/goodnight" stamped in the sand of the room entry. Air conditioning worked great we were never hot in the room. Hot water in the shower never ran out. Things we would have liked to have known: there is a small refrigerator which you can use - you just had to clear out the minibar items and put them back in upon leaving. They have sunscreen bottles at the beach (probably left from previous guests but they let you use it). This area of Tulum is not the most beautiful to walk (there's lots of traffic and pricey dining options anywhere you go), but staying in the hotel was the best place to be.
Stayed 3 nights in Jan 2024
Response from Valeria Del Rayo, General Manager. on Feb 19, 2024
Dear Chistopher,Thank you for your nice review,we are happy to know that you had a great time with us and you notice our Details!Nos vemos pronto!

10/10 Excellent

kripa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property with beautiful rooms! Staff is also amazing very close to the popular restaurants and bars.
Stayed 3 nights in Jan 2024
Response from Valeria Del Rayo, General Manager. on Feb 19, 2024
Dear Kripa,Thank you for your score and review.We are happy to know that we exeed your expectations.Nos vemos pronto!

10/10 Excellent

Giorgi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed in the beach front suite (assumed i can walk into the beach from the room but not the case), the room was amazing, staff were great and very helpful. Beautiful views of the ocean.
Stayed 3 nights in Jan 2024
Response from Valeria Del Rayo, General Manager. on Jan 28, 2024
Thank you very much for yur review, we are really happy ti know that you enjoy your stay with us.Nos vemos pronto.

6/10 Okay

Denise

Travelled with partner
Liked: Staff & service
Disliked: Amenities
For $800-500 US per night, this place was NOT a good value for the money. This hotel bills itself as a luxury hotel but "luxury" is aspirational, at best. I feel ripped off & will not return. Good: •Friendly, helpful staff •Beautiful ocean front room •Pretty beach-- soft sand, uncrowded, well maintained •Each night, they left a little taste of dessert & some nights, they turned down your bed • Nespresso machine in the room • Nice toiletries • Fluffy robes Bad: •Ridiculously overpriced food/drinks (same over the Tulum Hotel Zone)-- $24 for a glass of Mexican wine, $30 for a cocktail. •Inconsistent housekeeping. Every day, something was missing (eg, hand towels, Nespresso pods, beach towels). The patio table was not wiped once while we were there. • No price list for the mini bar. We had to ask, and yes, everything was insanely overpriced • Front sliding doors stuck (room 14). An older person or someone with a bad back would have been injured opening it. • Bed was very saggy & soft. • You need an engineering degree to figure out the lighting panel Other: Entire Tulum Hotel Zone is a huge rip off. It's so overpriced and blatantly manipulative to tourists. Check your bills. There's no sidewalk in this zone. Walking to restaurants at night is dangerous. Bring FLAT shoes. Get better, less expensive meals in Tulum center. DO NOT TAKE TAXIS. They try to charge your $30-40 to go 2 miles to Tulum center. Get out of sight of taxis and hail a collectivo to town ($1.50-$2)
Stayed 1 night in Jan 2024
Response from Valeria Del Rayo, General Manager. on Jan 28, 2024
Thanl you very much for your point of view, we will continue working for our guest satisfaction.Best regards!

6/10 Okay

GOKHAN

Stayed 5 nights in Jan 2024
Response from Valeria Del Rayo, General Manager. on Jan 15, 2024
The TAGO Tulum staff really apreciate your visit, unfurtunately,because no review only score, we dont know what areas we need to improve.We hope that you give us aother oportunity to recive you.Best regards.

10/10 Excellent

Montserrat

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place
Stayed 7 nights in Dec 2023
Response from Valeria Del Rayo, General Manager. on Dec 29, 2023
Thank you very much for your rating, at TAGO Tulum, our main purpose is the satisfaction of our guests.See you soon!

10/10 Excellent

Colleen

Stayed 5 nights in Dec 2023
Response from Valeria Del Rayo, General Manager. on Jan 28, 2024
Thank you very much for your score.We are happy to know that you enjoy your stay.Nos vemos pronto!

10/10 Excellent

Barak

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Valeria Del Rayo, General Manager. on Dec 29, 2023
Thank you very much for your rating, at TAGO Tulum, our main purpose is the satisfaction of our guests.See you soon!

10/10 Excellent

Iulia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Valeria Del Rayo, General Manager. on Dec 29, 2023
Thank you very much for your score at TAGO Tulum, our main purpose is the satisfaction of our guests.It makes us very happy to know that your time with us was very good.See you soon!

8/10 Good

Biljana

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice but our room was amazing, it felt like we were on the beach. It was a beautiful room with an amazing front view of the ocean. The service was great, however the food was very expensive and not very good. I would say this hotel needs improvement on the food quality and taste considering the price pount. We ended up going to other restaurants in Tulum which were great!
Stayed 5 nights in Dec 2023
Response from Valeria Del Rayo, General Manager. on Dec 29, 2023
Thank you very much for your comment, at TAGO Tulum, our main purpose is the satisfaction of our guests. We will take into consideration your points of improvement.See you soon!

10/10 Excellent

Natalia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Valeria Del Rayo, General Manager. on Dec 15, 2023
Thank you very much for your rating, we greatly appreciate your visit.

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We found Tago to be very clean, comfortable and welcoming. The staff made us feel very much at home. We enjoyed the beautiful grounds, cozy room, comfortable bed, and valet parking. We took advantage of the many restaurants within walking distance each evening. The slippers were a nice touch on the tile floors. Be aware when tipping that service charges are automatically applied when ordering food/beverages at the hotel.
Stayed 3 nights in Nov 2023
Response from Valeria Del Rayo, General Manager. on Dec 29, 2023
Thank you very much for your comment, at TAGO Tulum, our main purpose is the satisfaction of our guests.It makes us very happy to know that your time with us was very good.See you soon!

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at Tago. The rooms are very comfortable, amazing showers. The plunge pool can be a bit cold, but you’re steps away from the ocean. Very walkable, via the beach, to many beach clubs. We’d choose this hotel again.
Stayed 4 nights in Nov 2023
Response from Valeria Del Rayo, General Manager. on Nov 28, 2023
Thank you for your review, we are really happy to know that we exceeed your guest expectations.Nos vemos pronto!

8/10 Good

Jerry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquil TAGO
Overall, this was an amazing stay. Room was immaculate with picturesque views of the ocean. Beach club was quaint and semi private. Great if you don’t want a lot of people sharing that space. Great time to relax on beach and feel like you may be the only one there. The dinner service is just ok. I would recommend some of the great restaurants that are nearby unless you are committed to partaking of TAGO’s menu only. Their cocktails were very tasty as well. I would give feedback on the wait time to check in. Not a deal breaker at all, but I arrived an hour before check in and was not able to check in for an 1hr 1/2 later. Only 30 min after time technically. But sitting in lobby after 2 1/2 hr drive to Tulum from Cancun, made me want to immediately refresh and relax in my room. Strict no late check out policy. While I went ATVing early morning of checkout, the staff kindly held my belongings and offered me the spa showers if I needed to use once returned since already checked out. Overall 9/10. Great experience. I would definitely return.
Stayed 1 night in Nov 2023
Response from Valeria Del Rayo, General Manager. on Nov 13, 2023
Thank you very much for your comments,We will be more than happy to see you again and keep making a memorable experiences.In regards of the late check out, is according to availability and we are having all our rooms booked, we deeply sorry. once again thank you for choosing us as your destination. Nos vemos pronto!!

10/10 Excellent

EZEQUIEL, Aventura

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good boutique hotel right on the beach. Very comfy rooms. Nicely set up. Continental breakfast could’ve been more generous but no complaints. Staff very attentive. Beach is magnificent. Recommended.
Stayed 3 nights in Oct 2023
Response from Valeria Del Rayo, General Manager. on Nov 13, 2023
Thank you very much for your comments, they help us continue to improve doing what we love, which is the satisfaction of our guests, we hope you had a save trip back home, we hope to see you soon.Nos vemos pronto!

10/10 Excellent

Kalena

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
.
Stayed 3 nights in Oct 2023
Response from Valeria Del Rayo, General Manager. on Nov 13, 2023
Muchas gracias por su puntaje, la satisfacción de nuestros huéspedes es nuestro principal objetivo y crear experiencias memorables nuestro motor..Nos vemos pronto!

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Fabulous!!
Stayed 2 nights in Oct 2023
Response from Valeria Del Rayo, General Manager. on Nov 13, 2023
Thank you for your score, we hope you come back soon.Nos vemos pronto!

8/10 Good

Reinold, Toronto

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Overall good experience however staff needs a bit more training. Breakfast was below mediocre. Better not to offer such mediocre breakfast. They didn’t not bring all items included as part of the continental breakfast. Our roof was leaking due to rain.
Stayed 3 nights in Oct 2023
Response from Valeria Del Rayo, General Manager. on Oct 23, 2023
Thank you for your comments, we will continue working on what we love, which is our guests and their satisfaction. the service included is a continental breakfast, however in this low season we provided a discount in our a la carte services, Regarding the rain, this must have happened due to the strong tropiacal storms. Saludos muy cordiales!

8/10 Good

Fabrizzio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room The beach area was always clean, good service We did not like the loud music on the beach
Stayed 6 nights in Sep 2023
Response from Valeria Del Rayo, General Manager. on Oct 23, 2023
Thank you for your visit, we hope to welcome you again. all the best!

10/10 Excellent

Ehi

Stayed 3 nights in Aug 2023
Response from Valeria Del Rayo, General Manager. on Oct 23, 2023
Thank you for your score, we hope to welcome you again, we are very happy to have exceeded your expectations.

8/10 Good

Rachel Leon, Hialeah

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La propiedad como tal me gusto, la limpieza, la comida lo mismo en el desayuno que en la cena, eran exquisitas, los tragos excelentes y el personal muy atento y educado. Mi única recomendación es que el agua en las piscinas de las habitaciones no tienen para regular la temperatura y estaba heladas, al punto que apenas pudimos disfrutar de ella. Algo mas que halle un poco excesivo fue un cargo de $250 en el check out porque yo tengo el cabello rojo y al lavarme la cabeza las toallas se ensuciaban de rojo, al igual que el forro de la almohada, sin embargo esto con solo lavarlas se cae, no se manchan.

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just returned from our honeymoon and couldn’t be more impressed! We were looking for somewhere that would be our quiet honeymoon spot and we found it in Tago. When we arrived we were treated like the only guests on the grounds. Noah welcomes us with welcome drinks and gave us a superb tour of the grounds, leading to our room. Our room had a fabulous view of the ocean and a swimmable pool on the balcony. Our bed was extremely comfortable and romantic. Very clean and large two shower head shower. Vaulted grass ceilings making the room feel like it’s own hut rather than hotel. Betty at the front desk was amazing setting us up with scooter renter which we look to the cenotes and tulum ruins. Bicycles which we rode into town. Betty felt like my mom away from home. Always making us feel taken care of. At the beach Carlos always made sure we didn’t go without anything we could ever need. Including cold towels and amazing service. Olga the chef exceeded our expectations and even took the time to introduce herself. The continental breakfast was amazing! We ordered one other food item to split beyond it, and it was more than enough food. We feel so lucky to have chose such a beautiful and romantic setting for our honeymoon.
Stayed 6 nights in Jul 2023

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

10/10 Excellent

Jordan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff members at this property all were phenomenal and very welcoming. Will be back!
Stayed 4 nights in Jul 2023
Response from Valeria Del Rayo, General Manager. on Jul 23, 2023
Thank you for your nice review, we are really happy to know that you had a wonderful time, we will be more than happy to recibe you again.¡Nos vemos pronto!Best regards!

10/10 Excellent

Danielle

Stayed 4 nights in Jul 2023

10/10 Excellent

Gretel, Denver

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location, great staff, nice beach front furniture. Room was beautiful, had pool on balcony. Service at breakfast was a bit slow from a US perspective, but delicious! Staff was very kind and helpful. The dead bugs in the canopy above my bed kind of freaked me out but I never said anything about it so that’s on me. Betty, Beatriz, Noah, and so many others were helpful, I’ve sadly waited too long to write this and forgotten names. Parking was handled by the staff, my car was always available when I needed it. The food at the beach club was amazing, service was a bit slow there as well. A reminder to step back and try to relax! I’d definitely return. It’s one of the nicest places I’ve ever stayed.
Response from Valeria Del Rayo, General Manager. on Jul 23, 2023
Thanks a lot for your wonderful review. We are really happy to know that you enjoy your stay with us,in TAGO Tulum our guest satisfaction is our main purpose.¡Nos vemos pronto!

10/10 Excellent

Aleksandar

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service and beautiful well maintained property
Stayed 3 nights in Jun 2023
Response from Valeria Del Rayo, General Manager. on Jul 23, 2023
Thanks for you review, We are really happy to know that you enjoy your stay with us.¡Nos vemos pronto!

8/10 Good

Heidy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING! Everything about our stay was perfect. Staff was absolutely wonderful, the room was beautiful and clean, food was delicious. Even down to the little details… little goodnight desserts, notes in the mornings and evenings, putting out a pair of slippers for us at night, etc. They really go out of their way to provide a VIP experience. It’s a small boutique like resort which we prefer. They cleaned the seaweed off the beach as well in the mornings. Would definitely recommend 11/10!!
Stayed 2 nights in May 2023
Response from Valeria Del Rayo, General Manager. on Jul 23, 2023
Thanks a lot for your wonderful review. We are really happy to know that you enjoy your stay with us.¡Nos vemos pronto! Best Regards!

8/10 Good

Martin

Stayed 3 nights in May 2023

2/10 Terrible

Nuria

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We booked for a week but only stayed one night due to the beach being so dirty and the hotel doesn’t have a pool. We lost almost 3k plus $70 deposit that they refused to return. Overall we feel they take advantage of tourist.
Stayed 5 nights in May 2023

10/10 Excellent

Patrycja

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wow our stay was amazing! The room was beautiful, we had the corner bottom room Next to the ocean! It was a dream waking up to it and listening to the waves. Staff is very friendly and they keep the property super clean, including rooms, beach, lobby area. Breakfast food that was included in our package was basket of bread, fruit and yogurt… everything else was extra. We traveled around tulum beach mostly, we did eat dinner here once and it was ok! I would definitely recommend this hotel and yes I would come back. The location is great too! The staff really makes this place feel special..

4/10 Poor

Karin

Stayed 6 nights in Apr 2023

10/10 Excellent

Merlin

Stayed 4 nights in Apr 2023

4/10 Poor

Noah

Liked: Cleanliness
Stayed 6 nights in Mar 2023

4/10 Poor

Tamara

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jan 2023