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Reviews of Rubi Tulum

4 out of 5
Rubi Tulum
Calle 16 sur Supermanzana 15 Manzana 162, Entre Calle 21 Poniente y Calle 23, Tulum, QROO

Reviews

9.8

Exceptional

Rating 10 - Excellent. 35 out of 38 reviews" "
Rating 8 - Good. 2 out of 38 reviews" "
Rating 6 - Okay. 1 out of 38 reviews" "
Rating 4 - Poor. 0 out of 38 reviews" "
Rating 2 - Terrible. 0 out of 38 reviews" "

9.8/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Hulya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything
Stayed 2 nights in May 2024
Response from Rubi Tulum Guest Services on May 9, 2024
Thank you so much to stayed we us.

6/10 Okay

Mr & Mrs

Stayed 3 nights in Apr 2024

8/10 Good

Affeia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Hotel, lovely pool, nice view for sunrise and sunset, nice rooms and roof top plunge pool, the bad of this hotel is the ramp u have to take to get to your room, multiple stairs to go up and down to get to room, living area and rooftop, no bathroom, the shower is in the tub which is a negative for me, water was splashing all over, and the roads to get to the hotel is really bad and dark, but overall its a relaxing hotel.
Stayed 3 nights in Apr 2024

10/10 Excellent

Thaddeus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. My wife and I truly enjoyed our stay, and the staff works hard to make sure you feel at home there. We definitely will be back at Rubi Tulum
Stayed 2 nights in Apr 2024

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hhermosa propiedad, pero esta en un ligar con un acceso aun un poco complicado
Response from Rubi Tulum Guest Services on May 6, 2024
¡Gracias por elegir Rubi Tulum! Aunque Tulum sigue desarrollándose, nos esforzamos al máximo para ofrecerles la mejor atención y calidad dentro del hotel.¡Esperamos darles la bienvenida nuevamente muy pronto!

8/10 Good

Abhishek

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Lovely property once inside. Gorgeous room. Decent restaurant. The access road is bad as the area is still being developed and there quite a bit of construction going on around.
Stayed 2 nights in Apr 2024
Response from Rubi Tulum Guest Services on May 6, 2024
Thank you for staying with us and taking the time to share your experience! It would be lovely to have you back!

10/10 Excellent

Mihesha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed the property it was beautiful just has featured. The only downside was the surrounding areas outside of the property and the roads leading to the property. Once you got the property you forget about the surrounding areas.
Stayed 4 nights in Mar 2024
Response from Rubi Tulum Guest Services on Apr 4, 2024
Thank you so much for taking the time to share your experience Mihesha! We would be more than glad to receive you at Rubi Tulum again soon.

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs was wonderful and very friendly and helpful. The hotel is amazing, beautiful.
Stayed 3 nights in Mar 2024
Response from Rubi Tulum Guest Services on Apr 4, 2024
Thank you for staying at Rubi Tulum and for your kind words! It was a pleasure hosting you, we all hope to see you soon again.

10/10 Excellent

Kate

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Rubi is a complete oasis in the middle of the jungle. The staff, especially Diego were unbelievable. By far one of the best trips we have ever taken. There is construction in the area which is to be expected in Tulum however the shelter of the hotel, rich natural habitat and complete vibe still take you away to paradise. Strongly recommend this property.
Stayed 8 nights in Mar 2024
Response from Diego Martinez on Mar 21, 2024
We greatly appreciate your comments, we are very happy that you liked this little paradise, we hope to see you again, Kind regards Diego M from Guest Services

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is perfect for a romantic, quiet getaway, which is exactly what I was looking for. Our penthouse suite was simply stunning..three floors of lux living & very private. The food at Balaxe was delicious. The staff throughout the resort was friendly & very helpful. The gorgeous resort was the perfect setting to celebrate our wedding anniversary.
Stayed 4 nights in Mar 2024
Response from Rubi Tulum Guest Services on Mar 8, 2024
Thank you for your kind words Barbara! We're glad to hear that you had a great time at Rubi. We hope to see you and Luis again soon!

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodation: The rooms at Rubi are spacious, tastefully decorated, and equipped with modern amenities to ensure a comfortable stay. The plush bedding guarantees a restful night's sleep, while the private balconies offer breathtaking views of the surrounding natural beauty. Dining: The dining experience at the Rubi is a culinary delight. The on-site restaurant serves an array of delectable dishes, ranging from local specialties to pizzas fired in the pizza oven, prepared using fresh and locally sourced ingredients. The attentive staff ensures impeccable service, adding to the overall dining experience. Prices are high comparatively to going into the city FYI. Service: The service at the Rubi is exemplary, with attentive staff going above and beyond to cater to guests' needs. From seamless check-in and personalized assistance to prompt room service. Overall Experience: In conclusion, the Rubi offers a perfect blend of luxury, comfort, and tranquility, making it an ideal destination for those seeking a memorable getaway. Only thing that needs to be improved are the surrounding roads, but I highly recommend a stay at the Rubi.
Stayed 3 nights in Feb 2024
Response from Rubi Tulum on Feb 21, 2024
Dear James, thank you for staying at Rubi Tulum and for taking the time to share your experience. We are very happy to hear that you had a good stay and we sincerely appreciate your detailed comments and observations, very important to us to help maintain our standard of service. Thank you again for your feedback. We look forward to welcoming you on your next stay.

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Rubi Tulum on Feb 21, 2024
Dear Lindsey, thank you for staying at Rubi Tulum and for taking the time to share your experience. We are very happy to hear that you had a good stay and we sincerely appreciate your comments and observations, very important to us to help maintain our standard of service. Thank you again for your feedback. We look forward to welcoming you on your next stay.

10/10 Excellent

Karmandeep

Liked: Cleanliness, staff & service, property conditions & facilities
It was goid experience
Stayed 1 night in Feb 2024
Response from Rubi Tulum on Feb 6, 2024
Dear guest, thank you for staying at Rubi Tulum and for taking the time to share your experience. We are very happy to hear that you had a good stay and we sincerely appreciate your comments and observations, very important to us to help maintain our standard of service. Thank you again for your feedback. We look forward to welcoming you on your next stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Rubi Tulum on Feb 1, 2024
Dear guest, thank you for staying at Rubi Tulum and for taking the time to share your experience. We are very happy to hear that you had a good stay and we sincerely appreciate your comments and observations, very important to us to help maintain our standard of service. Thank you again for your feedback. We look forward to welcoming you on your next stay.

10/10 Excellent

jade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rubi Tulum is truly one of those amazing finds that you never truly appreciate, until you're there! Rubi manages to pull off the beautiful aesthetics that large resorts offer, while still feeling intimate and secluded. It blends in perfectly with the serene jungle landscape effortlessly accentuating the beauty that is already part of the environment. Intricate water elements make you feel like you have found something rare and special. For me, Rubi offered a feeling of adventure paired with stunning views, quiet exploration, retreat, and connection. My room had everything I needed. It had the larger upscale resort feel without losing the unique details that also offered simplistic beauty....nothing was gaudy, overstated, or out of place for the theme. The earthiness of the jungle was not lost in color translation or choice in fabrics and decor with that essential organic feel to it, but also without missing the amenities I still wanted to have. As a solo traveler, I found a wonderful balance between areas to be social as well as sanctuary. The bridges that connect the different buildings provide varying views for you to enjoy your experience whether it's taking an amazing pic/video, taking a breathe, or stealing a kiss.The staff are wonderful! Whether it's a recommendation for a restaurant, excursion in town, special occasion, assistance with transportation, or a simple chat in passing over morning coffee, they make your stay worthwhile! Do Tulum, stay at Rubi!
Response from Rubi Tulum on Jan 26, 2024
Dear guest, thank you for staying at Rubi Tulum and for taking the time to share your experience. We are very happy to hear that you had a good stay and we sincerely appreciate your comments and observations, very important to us to help maintain our standard of service. Thank you again for your feedback. We look forward to welcoming you on your next stay.

10/10 Excellent

Cary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not be deterred by the fact that it’s about a mile into the jungle with no lights, it’s very secluded, but it’s very beautiful the staff was friendly from the moment we sat foot on the property. The property itself was beautiful and well-maintained. I would highly recommend this For any couple planning to go to Tulum
Stayed 3 nights in Jan 2024
Response from Rubi Tulum on Jan 14, 2024
Dear Cary, thank you for staying at Rubi Tulum and for taking the time to share your experience. We are very happy to hear that you had a good stay and we sincerely appreciate your comments and observations, very important to us to help maintain our standard of service. Thank you again for your feedback. We look forward to welcoming you on your next stay.

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Rubi Tulum on Dec 29, 2023
Dear guest, thank you for staying at Rubi Tulum and for taking the time to share your experience. We are very happy to hear that you had a good stay and we sincerely appreciate your comments and observations, very important to us to help maintain our standard of service. Thank you again for your review. We look forward to welcoming you on your next stay.

10/10 Excellent

rahul

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property, so far the best I’ve stayed in. Highly recommend, the staff is outstanding, so respectful and helpful. Always there to serve you, I had planned my gf birthday and proposal. Both were beyond my expectation, the decoration was insanely beautiful. 10/10 for everything, would definitely come back. Specially the tree penthouse was perfect dream romantic spot. Thank you!!!
Stayed 2 nights in Nov 2023
Response from Rubi Tulum on Nov 26, 2023
Dear Rahul, thank you for staying at Rubi Tulum and for taking the time to share your experience. We are very happy to hear that you had a good stay and we sincerely appreciate your comments and observations, very important to us to help maintain our standard of service. Thank you again for your review. We look forward to welcoming you on your next stay.

10/10 Excellent

Alisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rubi Tulum is without disappointment. The facilities are amazing, staff are great and overall beautiful. The only issue is the road getting there. Pretty bad. But it’s worth it.
Stayed 1 night in Oct 2023
Response from Rubi Tulum on Oct 19, 2023
Dear Alisha, thank you for staying at Rubi Tulum and for taking the time to share your experience. We are very happy to hear that you had a good stay and we sincerely appreciate your comments and observations, very important to us to help maintain our standard of service. Thank you again for your review. We look forward to welcoming you on your next stay.

10/10 Excellent

Janea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023
Response from Rubi Tulum on Aug 9, 2023
Dear Janea, thank you for staying at Rubi Tulum and for taking the time to share your experience. We are very happy to hear that you had a good stay and we sincerely appreciate your comments and observations, very important to us to help maintain our standard of service. Thank you again for your review. We look forward to welcoming you on your next stay.

10/10 Excellent

Johnnie

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Staff and food was 5 STAR experience
Stayed 3 nights in Jul 2023
Response from Rubi Tulum on Jul 21, 2023
Dear Johnnie, thank you for staying at Rubi Tulum and for taking the time to share your experience. We are very happy to hear that you had a good stay and we sincerely appreciate your comments and observations, very important to us to help maintain our standard of service. Thank you again for your review. We look forward to welcoming you on your next stay.

10/10 Excellent

Andrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Rubi Tulum on May 26, 2023
Dear guest,Thank you for staying at Rubi Tulum.We are very happy to learn that you had a good stay.We look forward to welcoming you on your next stay.

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rubi Tulum was unlike any other luxury hotel I have stayed at. It combines romantic luxury with the adventurous jungle, and it works so well. The restaurant Balaxe was absolutely incredible as well. Overall the single best experience I have had at a Hotel.
Stayed 1 night in Mar 2023
Response from Rubi Tulum on May 25, 2023
Dear guest,Thank you for staying at Rubi Tulum and for taking the time to share your experience. We are very happy to hear that you had a good stay and we sincerely appreciate your comments and observations, very important to us to help maintain our standard of service. Thank you again for your review.We look forward to welcoming you on your next stay.

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This tower that they have is the coolest thing I’ve ever seen! You walk up this spiral to the top and you are above the jungle! The sunset up there was breath taking! The rain showers in the room are cool! Everything about this place was cool! Food is spectacular! Of course it was designed by an Iron Chef whom has a Michelin Star! They even yell “Yes Chef” in Spanish. Even if you don’t decide to stay on this amazing property you need to come here for lunch or dinner! The staff were so amazing that we plan on going back next year! ❤️❤️ Love this place!
Response from Rubi Tulum on May 25, 2023
Dear guest,Thank you for staying at Rubi Tulum and for taking the time to share your experience. We are very happy to hear that you had a good stay and we sincerely appreciate your comments and observations, very important to us to help maintain our standard of service. Thank you again for your review.We look forward to welcoming you on your next stay.

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay! The food in their Restaurant Balaxe was fabulous! Nothing was bad! The Chef out did himself. Some of the ingredients I had never heard of before but it was all amazing. The bridges that we had to cross to get to our Penthouse was nothing like I’ve ever seen! Amazing. Can’t say enough good things about our stay. We will definitely book again next year! Staff were so polite and nice and would do anything for us!
Response from Rubi Tulum on May 25, 2023
Dear Patricia,Thank you for staying at Rubi Tulum and for taking the time to share your experience. We are very happy to hear that you had a good stay and we sincerely appreciate your comments and observations, very important to us to help maintain our standard of service. Thank you again for your review.We look forward to welcoming you on your next stay.

10/10 Excellent

Teresa J

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and amazing in the jungle.Love it!!
Stayed 3 nights in Mar 2023
Response from Rubi Tulum on May 25, 2023
Dear guest,Thank you for staying at Rubi Tulum and for taking the time to share your experience. We are very happy to hear that you had a good stay and we sincerely appreciate your comments and observations, very important to us to help maintain our standard of service. Thank you again for your review.We look forward to welcoming you on your next stay.

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best food and service. The rooms were excellent! Love the private pool! The coffee was excellent! All around, definitely a 5 star rating!!!
Stayed 1 night in Apr 2023
Response from Rubi Tulum on May 25, 2023
Dear Brenda,Thank you for staying at Rubi Tulum and for taking the time to share your experience. We are very happy to hear that you had a good stay and we sincerely appreciate your comments and observations, very important to us to help maintain our standard of service. Thank you again for your review.We look forward to welcoming you on your next stay.

10/10 Excellent

PHILLIP

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was fantastic, as well as the staff, and the food. I would highly recommend if you're looking for a property that is relaxing. There is a lot of great shopping opportunities there and the beach is beautiful. Did some saltwater fishing and one of my friends hooked a very large sailfish! All in all, a fantastic experience. If you're not sure what you need or want to do, just ask the staff, they won't lead you wrong.
Stayed 3 nights in Mar 2023
Response from Rubi Tulum on May 25, 2023
Dear Phillip,Thank you for staying at Rubi Tulum and for taking the time to share your experience. We are very happy to hear that you had a good stay and we sincerely appreciate your comments and observations, very important to us to help maintain our standard of service. Thank you again for your review.We look forward to welcoming you on your next stay.

10/10 Excellent

Brenda

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It was inexpensive and everything we needed was at the resort
Stayed 1 night in Mar 2023
Response from Rubi Tulum on May 25, 2023
Dear guest,Thank you for staying at Rubi Tulum and for taking the time to share your experience. We are very happy to hear that you had a good stay and we sincerely appreciate your comments and observations, very important to us to help maintain our standard of service. Thank you again for your review.We look forward to welcoming you on your next stay.

10/10 Excellent

gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Diseno hermoso Transmite paz
Stayed 4 nights in Mar 2024
Response from Rubi Tulum Guest Services on May 6, 2024
Es increible saber que tuvieron una agradable estancia en Rubi Tulum! Muchas gracias por tomar el tiempo para compartir su experiencia.Esperamos recibirlos muy pronto de nuevo!

10/10 Excellent

maria zeleste

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo
Stayed 3 nights in Apr 2024
Response from Rubi Tulum Guest Services on May 6, 2024
Gracias por hospedarte en Rubi Tulum, es un gran placer saber que disfrutaste tu estancia con nosotros! Esperamos verles de nuevo pronto!

10/10 Excellent

Pre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nous avons adoré cet hébergement! Wow quel magnifique décor et un service aux petits soins. Les chambres la vue panoramique tout etait super. Petit bémol et qui sera probablement plus un problème d’ici quelques mois voir année, cest la construction aux alentours, qui amène des routes de terre très difficiles d’accès. Nous avons aussi eu du mal à dormir du au travailleurs du chantier en face qui faisait la fête une grande partie de la nuit et cela donnait en face de notre chambre. Sinon rien à dire, le service était au top :)
Stayed 1 night in Jan 2024
Response from Rubi Tulum on Feb 8, 2024
Dear guest, thank you for staying at Rubi Tulum and for taking the time to share your experience. We are very happy to hear that you had a good stay and we sincerely appreciate your comments and observations, very important to us to help maintain our standard of service. Thank you again for your feedback. We look forward to welcoming you on your next stay.

10/10 Excellent

VERVIERS

Liked: Cleanliness, staff & service, property conditions & facilities
Hôtel extraordinaire ! Personnel super gentils! Vraiment top
Stayed 1 night in Aug 2023
Response from Rubi Tulum on Aug 28, 2023
Nous apprécions vos commentaires et observations, ils sont très importants pour nous.Nous sommes heureux de savoir que vous avez apprécié votre séjour à Rubi Tulum, nous espérons vous voir bientôt.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hermoso!!
Vista del atardecer desde una torre del hotel
Stayed 3 nights in Jun 2023
Response from Rubi Tulum on Jul 7, 2023
Dear guest, Thank you for staying at Rubi Tulum. We are very happy to know that you had a good stay. We look forward to welcoming you on your next stay.

10/10 Excellent

Allyson

Stayed 3 nights in Mar 2023
Response from Rubi Tulum on May 25, 2023
Dear Allyson,Thank you for staying at Rubi Tulum and for taking the time to share your experience. We look forward to welcoming you on your next stay.