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Reviews of Roc Jungle Tulum

3.5 out of 5
Roc Jungle Tulum
Carretera Tulum-Boca paila Km 5.5, A 100 mt de la Calle Principal, Tulum, QROO

Reviews

8.0

Very good

Rating 10 - Excellent. 22 out of 45 reviews" "
Rating 8 - Good. 9 out of 45 reviews" "
Rating 6 - Okay. 8 out of 45 reviews" "
Rating 4 - Poor. 3 out of 45 reviews" "
Rating 2 - Terrible. 3 out of 45 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Daniella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend, boho chic property perfect for relaxing.
Stayed 2 nights in Apr 2023

10/10 Excellent

ILYA, STATEN ISLAND

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar is very limited, no top shelf anything. Food menu very limited, but available food is really good. All staff personnel were great and very helpful.
Stayed 4 nights in Feb 2023

10/10 Excellent

Paul

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was amazing. They have places on the beach, garden and jungle. So make sure you read and not assume. We stayed on the beach and enjoyed hearing the waves at night. Also the gym is bigger than it looks and my wife made use of it ( she is a body building competitor). Older machines but makes for a great pump. Breakfast was delightful, only 1 coffee, but they are working on changing this. Overall I highly recommend this place for a mature couple looking to relax and get their steps up.

8/10 Good

Renelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2022

10/10 Excellent

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVE!
Stayed 4 nights in Nov 2022
Response from Julio Avila, Guest Experience on Nov 19, 2022
Thanks for staying with us Mr. Tyler!We are happy that you love your stay, hope too see you soon.

8/10 Good

Veronica, California

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2022

10/10 Excellent

Ignacio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2022

2/10 Terrible

sandra

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Nos trataron de robar 10 mil pesos por unas bicicletas que ya avian recuperado! Aparte se nos olvido el celular en el cuarto y no no lo regresaron! No renten aqui❌
Stayed 3 nights in Aug 2022
Response from Julio Avila, Head Concierge on Aug 11, 2022
Hola buenas tardes Sra. Sandra! Gracias por quedarse con nosotros, nos alegra mucho que la situación con las bicicletas que rentó con la compania externa al Hotel haya podido resolverse. Esperamos recibirlos de nuevo, saludos.

10/10 Excellent

EDISON, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have never felt so welcomed at a hotel like I was at Roc. Julio, Enrique and Hanz were incredibly accommodating and helpful. Anything we ended was taken care of and that started before we even got there with a group chat created to facilitate all aspects of the trip. We will be returning with a bigger party. Walking distance to many places and great energy at the pool beach club. Loved every minute of our 8 day stay. Can’t wait to go back soon during our winter in NYC!
Stayed 7 nights in Jul 2022
Response from Julio Avila, Head Concierge on Aug 11, 2022
Thanks a lot for choosing Roc Luxe and it was a pleasure to receive you Mr. Edison! We will be happy to see you again soon and you have your house here with us in Tulum All the Roc Team wish you the best on your way back to NYC. Best regards

6/10 Okay

Abdulla

Stayed 4 nights in Jul 2022

10/10 Excellent

Rachel, Glendale

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!
Stayed 1 night in Jul 2022
Response from HB on Jul 14, 2022
Thank You

2/10 Terrible

Courtney

Stayed 1 night in Jul 2022

4/10 Poor

Justin N

Travelled with family, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Initially when we got there it was great, staff was friendly and attentive. My wallet was stolen by a staff member from our room and when confronted about it, they tried to convince me I never had it. After that they became really sketchy, acting like they wanted to help but nothing was done. And coincidentally they couldn't find the file for the cameras and again it was only pointing towards the bar were no customers would have been standing/sitting. Super disappointed with the quality of service and staff.
Stayed 5 nights in May 2022

4/10 Poor

Erika

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
noisy
Stayed 2 nights in May 2022

2/10 Terrible

Mollie

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
We didn’t receive the room we booked. When we talked to the front desk about it, they told us our room they gave us was a “free upgrade” while admitting the room they gave us was smaller than the room we booked. The room was average with a glass screen door as the front door. In a run down area and not worth the money spent. We were booked for the Jungle room and they placed us on a completely different property. I would not stay here again.
Stayed 1 night in May 2022

4/10 Poor

Madeline, Hialeah

Travelled with partner, Travelled with group
Disliked: Staff & service, amenities
the lights went out in our room. We were given another room and the lights went out on that room as well. We spent one entire day and night without water and light. Unable to shower and slept with the heat! No one came to apologize or to provide us with any other acommodations or ask us if we needed anything. We were very dissapointed with the service. Lastly, saying that Tulum is overpriced is an understatement. Not worth the trip. Definitely not traveling here again.
Stayed 3 nights in Apr 2022

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel located on the beach. Staff was amazing in helping me plan my trip before arrival and during my stay. Good restaurant. Great pool. Highly recommend. Rooms were amazing especially the outdoor bathroom. Mau and Enrique were great!
Stayed 4 nights in Mar 2022
Response from GREAT GUEST on Apr 11, 2022
MUCHAS GRACIAS!!!! It was a pleasure to have you and thank you for sharing your wonderful experience.

6/10 Okay

Joshua

Travelled with partner
Liked: Cleanliness
Stayed a week at Roc Lux which is just the beach area of Roc Jungle overall a good stay but many little things to be improved on . The rooms were fairly warm but comfortable , please note you must have your credit card or cash on because of having to close out your room charges every shift . Also no room service is available and some of the staff acts as if they are there to get their tips and not all that friendly . The property is about 1.5 miles from any action or good dining / shopping . If you want to go somewhere and detach it works but if you are looking for luxury this is not your spot . Beach was dirty and the hotel did not care to rake the seaweed so that was not ideal . I did not hate it but would not return . Thank you Roc Lux for our stay
Stayed 5 nights in Mar 2022
Response from Concierge on Mar 25, 2022
Thank you for have been choosen Roc Luxe for your stay. We are located almost at the entrance of Tulum´s Hotel Zone, far away from too loud noise but not too much to go easily to the restaurant´s mainstreet. About the seaweed, as you know is a general problem and we try our best cleanning from 5 am till too late, but unfortunately we can´t have a real control of this problem because it is a general Environmental problem, we hope you can be doing great. You are allways welcome to come to our place

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, room comfort
Unique, not for all, fun for us
The jungle rooms were about a 1/4 mile down a dirty road, Once in you room, you felt like you were in the jungle. The showers are mostly glass to the outside and into the room. Great for couples, less great for friends and family. Some of the interior buildings/rooms had their showers along a walkway. Ours was on the outside of the property, so we just saw jungle. The breakfast was delicious. The free breakfast came with really nice fruit platters. We typically also added/shared an omelette, which was also amazing and only $11usd. Do watch out for tricky add-on to the bill. Everyday we (and others) got free OJ and tea/coffee refills. The last day they changed $5USD for a single additional cheap lipton tea. They refunded it, but argued it and had to get 4 or 5 people involved. Overall great staff. Great place.
Stayed 3 nights in Mar 2022
Response from Come back soon on Mar 17, 2022
Thank you so much for telling us about your experience with us. We hope you come back soon to live the best experience with us again

10/10 Excellent

brian k

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2022

10/10 Excellent

Terance

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Purpose of my stay was to unplug and this provided exactly that for me in everyway.
Stayed 1 night in Feb 2022
Response from Come back soon on Mar 17, 2022
Thank you so much for telling us about your experience with us. We hope you come back soon to live the best experience with us again.

10/10 Excellent

Santiago

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El staff muy atento durante toda mi estancia
Stayed 3 nights in Feb 2022
Response from GEM on Feb 23, 2022
Fue un placer tenerlo en casa Agradecemos su visita. Siempre invitado en regresar, todo el equipo ROC esta profundamente agradecido de sus comentarios

10/10 Excellent

Claudia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación, atención y servicio.
Stayed 3 nights in Feb 2022
Response from Frontdesk on Feb 18, 2022
Muchas gracias por sus comentarios, esperamos poder recibirlos nuevamente pronto.

8/10 Good

Tracy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First and foremost the reception staff was outstanding! The hut we stayed in was gorgeous as well as the beach and pool...so stunning! There were a few annoyances...they wanted to limited our bottles of water to 2pp/per day and then charge us after that. There is no drinks menu so you are charged different prices (even if ordered the same time of day) depending on what button they choose. We were also charged different prices from the breakfast menu that what was listed and instead of simply changing the bill, (bc the menu stated a lower price) the staff had to argue over it. At this time, it was impossible to charge anything to our room so there was less freedom and the constant reminder to remember your credit card. Most of the staff was excellent, some in the restaurant were inhospitable at times. I believe this is a management issue and could be resolved easily with some kind oversight from them. It would behoove management to set standards at the restaurant for pricing. Overall, we would go back. The location is lovely and away from the pounding of the music in the denser areas of Tulum. Really loved most everything!
Stayed 7 nights in Jan 2022
Response from Frontdesk on Feb 18, 2022
we thank you for your review, we are working on the details regarding the pricing at the restaurant to avoid this kind of misunderstanding, we apreciate your coments so we can continue improving, we hope to see you back soon.

8/10 Good

Carl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff that makes you feel like home, The jungle part was not what we expected it to be so we upgraded to the beach. Which was amazing
Stayed 7 nights in Jan 2022
Response from Frontdesk on Feb 18, 2022
we appreciente alot your comments, we have an area for every guest we are glad you fin your at the beach section of the hotel, we hope to see you back soon.

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beach luxury
Absolutely beautiful property. The staff was so nice and always went above and beyond to help us. Reyes and Jorge at the beach were great; lots of tequila shots and really yummy French fried. Mau and Julio at the front desk were the best - they were super helpful when assisting us in extending our trip an extra night as our flight was canceled back home bc of snow!! Hotel grounds were never super crowded and we never had an issue getting chairs or beds on the beach. Quiet, peaceful and luxurious. Bathrooms do lack privacy as they are outdoors and only a wall made of twigs separates you from the elements. However, it was literally the only thing I would change if I could!!
Stayed 4 nights in Jan 2022
Response from Frontdesk on Feb 18, 2022
we are really glad you enjoyed your stay with us and all the facilities and a little bit od our paradise in Tulum, we really appreciate your comments, and we are looking forward to host you again soon.

6/10 Okay

Perla

Disliked: Staff & service, property conditions & facilities, room comfort
Do not recommend
the “jungle” part of this hotel is part of a larger development that is barely off the ground, no common areas. rooms at first look nice but there are a million issues with these cabins, one of them being major flooding in the room. We had a tremendous amount of water come in the room from multiple sides. I’m addition, the windows don’t open, only the screen door. The problem is the actual screen part doesn’t fully close so you will get nasty misquotes. There is also a big issues with the door locks. We were locked in and had no way of getting out (you can’t open the windows). We kept calling the front desk and pounding at the window until someone heard us. Clearly this is a big issue and huge hazard. The employees confirmed that this is a common issues. While everyone for the most part was very nice ( except for the hostess at the front of Roc, a very tall European woman who was extremely rude) The employees are incentivized to up-sell the guest. It was soooo annoying and off putting. Every single staff member tried to sell something like a time-share. And they are super persistent. It made no sense to me that they would give their guests that type of experience. The breakfast was mehhhhh at best. This place only plays electronic music just fyi The bar drinks were really really weak. Which is really their loss cause we would have spent a ton of money on the bar. Overall I would not recommend at all. It felt very tacky and no poor guest experience.
Stayed 5 nights in Nov 2021
Response from Frontdesk on Feb 18, 2022
We are really about your perseption and bad experience in our jungle section of the hotel, we appreciate your coments and ensure we already fixed all the issues you had and guarantee it was only a specific case and not all our rooms have those issues, we hope too see you back so we can imprive your experience and change your mind and perseption about the roc hotel, best regards.

8/10 Good

Nina

Travelled with group
Liked: Cleanliness, staff & service
Please note that there are two properties with Roc Jungle located behind Roc Luxe and you had to get tuk tuk to get to the beach. We were lucky to get upgraded to Roc Luxe and what a difference it makes being located right on the beach and having a nice beach hut with the sea view! Alan at the reception (as well as other team members) was amazing! Thank you guys! Sorting out the queries we had and being very accommodating. Roc Jungle is nice but very basic especially if you compare it vs Roc Luxe. If you doubt - Roc Luxe is what I would def recommend!
Stayed 10 nights in Nov 2021

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jonathan was amazing! Helped us out with a driver to the airport when our other driver canceled last minute, set up our Covid test so we wouldn't have to worry about it. It was just nice having someone like that helping make sure all the little things get done so we could truly enjoy paradise.
Stayed 3 nights in Dec 2021

6/10 Okay

Ardit

Liked: Cleanliness
Stayed 7 nights in Nov 2021

8/10 Good

Yhanderi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2021

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful! The whole staff are gems! So nice and helpful. Arrived early and they kept our luggage. They helped us find ATV and cenote tours and always responded fast on what’s app. Luxe is right on the beach and is open to all guests because it’s where the beach club part is. Jungle is down the street but way more private lovers. From Jungle there is a golf cart (tuk tuk) that will take you to Luxe, just text the staff on what’s app or go wait in front because the tuk tuk will be back. Travelers tip: keep going pass jungle and you’ll find more restaurants, beach clubs and atv/scooter rentals that you can drive around the city yourself. Roc Luxe is great location with amazing staff! I’d stay there again for sure! There is a $100 a night deposit so be prepared to give it up at check in. You get it back if you don’t damage anything or eat out of the mini bar but sometimes in the middle of the jungle in the middle of the night the mini bar snacks seem like garment desserts! Either way Roc hotel is worth it!
Stayed 3 nights in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property. The beach club had everything you wanted.
Stayed 3 nights in Jul 2021

6/10 Okay

Nicole

Stayed 1 night in Apr 2021
Response from concierge on May 20, 2021
Dearest Nicole, We would really like to know why a 6 out of 10?? It would help us to know how can we make your stay and other guests stay better. We wish you a lovely rest of the day.

8/10 Good

Malin

Stayed 1 night in Feb 2023

10/10 Excellent

Mauricio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio del staff en general es genial, especialmente de Julio (jefe de Concierge) que me ayudó bastante con recomendaciones y reservas antes y durante mi estancia! También Marcelino me brindó excelente atención en el bar. Sin duda volveré.

10/10 Excellent

Carolina

Stayed 1 night in Nov 2022
Response from Julio Avila, Guest Experience on Nov 19, 2022
Thanks for choosing Roc Miss Carolina!We hope to see you soon, greetings from the staff.

8/10 Good

Luis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nos hospedamos en ROC JUNGLE dos noches y la tranquilidad durante el día y la noche es excelente, solo ruidos de la naturaleza. Experiencia agradable
Response from Julio Avila on Nov 3, 2022
Muchas gracias por sus comentarios Sr. Luis, esperamos verlo pronto. Nos alegra que le haya gustado nuestra Jungle Experience.Saludos cordiales.

10/10 Excellent

Casper Arndt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Apr 2022

10/10 Excellent

inocencio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel! Muy buena la atención del personal! Sin duda regresaría a el mismo hotel!!
Stayed 2 nights in Mar 2022
Response from Vuelva Pronto on Mar 17, 2022
Muchísimas gracias por contarnos tu experiencia con nosotros. Esperamos que vuelvas pronto para vivir nuevamente la mejor experiencia con nosotros

10/10 Excellent

Mathias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experiência única
Experiência única. Ficamos em uma xabana no Garden com uma banheira ao ar livre. Quarto muito espaçoso com ar condicionado. É bom lembrar de levar repelente por causa dos mosquitos, principalmente se for ficar relaxando na rua de noite. O hotel tem uma recepção incrível, atendimento personalizado e uma piscina na beira da praia de tirar o fôlego.
Stayed 1 night in Feb 2022
Response from Muito obrigado on Mar 17, 2022
Muito obrigado por nos contar sobre sua experiência conosco. Esperamos que você volte em breve para viver a melhor experiência conosco novamente.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Peligroso Tulum
El hotel muy bueno, Tulum muy inseguro, peligroso, el próximo Acapulco en puerta.
Stayed 2 nights in Jan 2022
Response from Frontdesk on Feb 18, 2022
gracias por compartir sus comentarios agradecemos su comentario positivo acerca del hotel y lamentamos mucho su persepcion de tulum que es en realidad un destino muy hermoso para vacacionar.

6/10 Okay

Javier

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Es un hotel nuevo, muy cool y con buen diseño. El servicio es bueno, todo el personal muy amable. Aspectos a mejorar: cuidar detalles y amenities dentro de la habitación, por ejemplo en la zona garden no funciona el wifi, el parlante de sonido tampoco y vimos algunas toallas manchadas y sábanas rotas.
Stayed 4 nights in Oct 2021
Response from GRACIAS on Oct 24, 2021
Estimado Señor Jiménez yuum bo 'otik taalech a xíimbal t'o'on ° MUCHAS GRACIAS POR SU VISITA ( LENGUA MAYA) Le agradecemos mucho que haya compartido su reciente experiencia de estancia en ROC LUXE TULUM Estamos muy contentos de saber que disfrutaron del diseño y servicio, para nosotros fue un placer tenerlos en casa fueron unos extraordinarios huéspedes. Apreciamos mucho su sincera opinión sobre los detalles que resalto sin duda tomaremos acción inmediata. Señor Javier, esperamos tener otra oportunidad para mejorar su estancia. En cualquier momento que desee volver, no dude en ponerse en contacto con nosotros. Totalmente nos ocuparemos personalmente de sus necesidades. Sinceramente, Paola Pena GEM ROC LUXE TULUM

6/10 Okay

jennifer

Liked: Cleanliness, staff & service
El hotel en general está bien pero muy lejos llegar a los cuartos. Y solo un carrito que te hace esperar mucho.
Stayed 1 night in Apr 2021
Response from concierge on May 20, 2021
Querida Jennifer, Agradecemos el tiempo que tomo para escribir sobre su experiencia. El tiempo de espera máximo para el tuk tuk es de 10 minutos. Jamás tenemos huéspedes decir algo negativo sobre este servicio o que necesitemos otro tuk tuk. Esperemos que regrese pronto para que su próxima visita sea mas mágica. Saludos cordiales y bonito día.