Deep-tissue massages, Swedish massages, prenatal massages
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Reviews of Alquimia Hotel Boutique

3.5 out of 5
Alquimia Hotel Boutique
Carretera Boca Paila Km 7.5, Zona Hotelera, Tulum, QROO

Reviews

8.2

Very good

Rating 10 - Excellent. 19 out of 35 reviews" "
Rating 8 - Good. 7 out of 35 reviews" "
Rating 6 - Okay. 4 out of 35 reviews" "
Rating 4 - Poor. 1 out of 35 reviews" "
Rating 2 - Terrible. 4 out of 35 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Drew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in Apr 2024

10/10 Excellent

Drew

Amazing!
Stayed 4 nights in Apr 2024

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great option to stay in Tulum beach. Definitely recommended. Only drawbacks were minor, like sometimes shower pressure was a little low (in Malakit room) and that the bathtub was only decorative and not really for use, although it makes sense. The pros were mainly the friendly and very helpful staff, the quiet environment, excellent location and nice property.
Stayed 6 nights in Mar 2024
Response from Front desk on Apr 4, 2024
Thank you Juan for your great review, we hope to see you back soon!!

10/10 Excellent

Miroslaw, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Mar 2024
Response from Front desk on Apr 4, 2024
Thank you Miroslaw for your kind review, we are glad you had a great time, hoping to see you back soon!

8/10 Good

Melissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved our stay at Alquimia hotel! Our room was right on the beach, and the most incredible views on the ocean. We loved our bed, super comfy and our room was very large for our family. We had our baby girl who is 18 months stay in our space too, and they provided us a large enough crib. The kitchenette eas good also, with the basic needs and the fridge was a great size . The day beds on the beach were also super comfy and always available for guests. My only criticisms are the food and drinks are way overpriced so we got most our food at Chedraue and cooked our breakfast and lunch. The pool also isnt really cleaned or maintained well and the area around it is a bit dangerous for children. Staff and so incredible and accomodating! We loved the cleaning crew and the RMT eddy is wonderful! His massages were so good! We all had a fabulous stay !!
Stayed 8 nights in Mar 2024
Response from Front desk on Apr 4, 2024
Thank you Melissa for your kind review, it was our pleasure to have you here!We are glad you enjoyed your stay, hoping to see you soon again!!

8/10 Good

alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean. They did a nice job with converting shipping container into an accommodations.
Stayed 5 nights in Mar 2024
Response from Front desk on Mar 19, 2024
Thank you very much Alexander for your review, we are glad you enjoyed your time with us!Hope to see you back soon!!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be back
Stayed 1 night in Feb 2024
Response from Front desk on Mar 19, 2024
Thank you very much, we hope to see you soon!!It was our pleasure to have you here!

8/10 Good

Marco

Liked: Cleanliness, staff & service
Buenas condiciones en general, mejorar quiza los enchufes de la habitacion alguno no servian, y que muestren el horario de las comidas de 9am-6pm. Falta TV es util no obligatoria. El mar que tiene enfrente es de lo mejor, las camas y camastro te crean un momento muy agradable para tu hospedaje.
Stayed 2 nights in Feb 2024
Response from Front desk on Mar 19, 2024
Muchas gracias Marco por tus comentarios, nos sirven mucho para seguir mejorando nuestro servicio e instalaciones.Nos da mucho gusto que hayas tenido una estancia agradable con nosotros, esperamos vertw pronto de vuelta!

10/10 Excellent

Hussein

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great & especially Coti at the front desk everyone was helpful and very friendly
Stayed 4 nights in Feb 2024
Response from GM Alquimia on Feb 16, 2024
Thank you very much Hussein, it was our pleassure to have you around! we hope to see you back soon!

6/10 Okay

Rafael

Stayed 4 nights in Feb 2024
Response from GM Alquimia on Feb 16, 2024
Gracias Rafael por su comentario, nos ayuda mucho a mejorar nuestro servicio y a seguir trabajando para brindarles la mejor atención!

10/10 Excellent

Brianna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from GM Alquimia on Feb 16, 2024
Muchas Gracias Brianna por tu comentario y por el tiempo que tomaste en hacerlo, es de mucho ayuda para nosotros! Esperamos verlos pronto nuevamente!

6/10 Okay

zachary

Pretty good for a cheaper home base while exploring. Go elsewhere for food and entertainment. Lacks attention to detail in room finishings and while service was generally good, a few staff members were not very friendly.
Stayed 5 nights in Jan 2024
Response from GM Alquimia on Feb 16, 2024
Dear Zachary, we are really sorry that your experience was not as you expected, we'll keep in mind all your observations since this is really important for us to keep improving our facilities and our service!Thank you for choosing us as your destination!Kind regards!

10/10 Excellent

Josselin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM Alquimia on Feb 16, 2024
Muchas gracias Josselin por tu comentario, agradecemos mucho su visita y esperamos verlos pronto de vuelta con nosotros!!

10/10 Excellent

Christine

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love the outdoor showers, clean room and service was on point. we wished we could have stayed longer but had prior hotel reservation in the party zone which was not to our liking. Alquimia u outdid yourself. the waiters at the restaurants were very friendly and took great care of us. thank you again for a great stay
Stayed 2 nights in Jan 2024
Response from GM Alquimia on Feb 16, 2024
Than you Christine for your kind review, we are glad you had a great experience, and we hope to see you back soon!! It was our pleasure!

10/10 Excellent

Lindsey, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our time here! We were in the ocean front suite which provided great views and very easy access from the beach club and pool. The massages were AMAZING and the staff was very hospitable and welcoming. With the traffic, this was a fantastic option walkable to all of the great restaurants. Added bonus was Honey, the hotel dog. Next door offers daily yoga classes at 9am for $12 USD. Definitely recommend!
Stayed 5 nights in Jan 2024
Response from GM Alquimia on Feb 16, 2024
Thank you very much Lindsey for you kind review, we are really glad you had a great experience at our property, we are hoping to see you back soon!Kind regards!!

6/10 Okay

Hai Au

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from GM Alquimia on Feb 16, 2024
Thank you Hai Au for your review, we are very sorry that your experience wasn't what you expected, all your comments are very helpful for us in order to keep improving our services and facilities, to bring you the best experience!Kind regards!

10/10 Excellent

Silvia Natalia

Stayed 2 nights in Jul 2023
Response from General Manager on Jul 27, 2023
Muchas gracias Silvia por tu comentario, es un placer haberlos tenido con nosotros! esperamos verlos pronto de vuelta!!!

2/10 Terrible

Beth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from answer on May 16, 2023
Thanks for taking the time to give us a review! All your comments are important for us! Hope see you here soon.

10/10 Excellent

Michael, BURWOOD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our stay!!
Response from General Manager on Jan 15, 2023
Dear Michael thank you for your review, it was our pleasure to have you here! we hope to see you back soon!!

2/10 Terrible

Ronnesha

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They people that woke at this location is rude and money hungry , they will harass you and you will Have no privacy . It was roaches and the bathroom was so nasty . They don’t let you check out until they walk the whole room , and they wanted us to pay for a stain that was on a towel !!! Never stay here
Stayed 2 nights in Jan 2022
Response from General Manager on Jan 15, 2023
Dear Ronnesha, we are very sorry to read about your experience at our property. Starting from April we had a major change on administration and staff, and also we are finishing the makeover of the hole property. We are improving all the facilities but more important to us, the service to our guests!Please let us know if you are coming to Tulum so we can offer you some drinks on behalf of the team and show you all the new improvements!We thank you for coming, and hope to meet you soon!

2/10 Terrible

Justin

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2022
Response from Alquimia's team on Jan 15, 2023
Dear Justin, we are sorry your experience at our hotel wasnt what you expected.Starting from April, we had major changes on Administration and staff, and also we are working on the makeover of the hole property.On behalf of the Alquimia Team we offer you an apology and hope to meet you soon! Thank you for choosing us!

10/10 Excellent

rupen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome time in Tulum
Mikayla at the front desk was so helpful, she helped with any of our needs. The staff, especially Victor, at the bar was amazing and helpful. Definitely book the suites if you can, the regular rooms are made out of storage containers and even though nice looking, you might want that extra space in your room. The beach was quiet and the seaweed was out of control but thats everywhere in Tulum.
Stayed 3 nights in May 2019
Response from Nicole Fernandez on May 29, 2019
Hello Rupen! We are so glad that you had an amazing time with us! Hope you can visit us another time. We are always at your service.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The property is very relaxed with an incredibly friendly staff. I have stayed at VA twice in the last 4 years and plan to stay there again!
Stayed 6 nights in Jan 2019
Response from Arq. Nicole Fernández, Director on Feb 1, 2019
Good afternoon, We are very happy that you had a wonderful time with us! We will be always at your service and we will be so excited to have you again in the future. Thank you very much!

4/10 Poor

Israel, Guadalajara

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There was no electrical light for around 8 hours during on of the days of my two day stay. They will require a 10K MXP deposit aside from the already done payment instead of a regular credit car open boucher. The pool was dirty. The restaurant was not working and will not be working until January 20th.
Stayed 1 night in Dec 2018
Response from Arq. Nicole Fernández, Director on Feb 1, 2019
Good afternoon, We are very sorry that your stay wasn't what you expected. At the moment, the installations are in perfect conditions and we hope you can make a reservations with us again in the future, so you can see all the improvements. The restaurant and bar will be open all year. We are always at your service.

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a very nice hotel. It is private and was a little hard to figure out how to get. You must ring a bell. The problem is, there is no safe place to park your car while you are ringing the bell. The room was very nice, but it was named the Suite Timon, and it definitely is not a suite. Hotels.com says there is a private spa tub and a minibar. It had neither of these. The air conditioner had only two settings, off and freezing (but to be fair, I didn’t mention it to the staff. The remote probably needed new batteries.) Hotels.com also says free WiFi, but there is no WiFi. However, regardless of those things, the location is wonderful and the room was comfortable and unique. One other thing, Hotels.com says there is a restaurant and breakfast. Again-No.
Stayed 1 night in Jul 2018
Response from General Manager on Jan 15, 2023
Dear Dean, we are sorry to read you had this experience, starting from April 2022 we had a major change at Administration and staff and also we are finising with the makeover of the hole property, we are making a lot of improvements on the facilities but more important in our service as our guests are the most important thing to us!Thank you for your review and we hope to meet you soon!

10/10 Excellent

Digna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó muy bien cervicio
Stayed 2 nights in Mar 2024
Response from Front desk on Apr 4, 2024
Gracias Digna por tu amable comentario, esperamos verte pronto de vuelta!!

8/10 Good

jean-louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Au top! Nous sommes arrivés dans une chambre conteneur ou la clim est tombé en panne des notre arrivée.. ils nous ont surclassé la chambre face a la mer ( où il y a la terrasse) le bonheur ! La plage le top! Un des plus bel endroit que nous ayons fait. Le seul bémol : le restaurant ! Fruits congelés..de plus petit déjeuner servi pas avant 9h30 sympa si on veut partir tôt pour les exclusions.. dommage
Stayed 2 nights in Nov 2022
Response from General Manager on Jan 2, 2023
Muchas gracias Jean-Louis por su amable comentario, nos da mucho gusto que hayan disfrutado su estancia con nosotros! esperamos verlos de vuelta muy pronto!

10/10 Excellent

Fredrik

Liked: Staff & service, property conditions & facilities, room comfort
A very relaxing and comfortable stay
A small cozy hotel with many advantages. The hotel's beach is magical with a fantastic view out to sea. A small beach bar with food and drinks and lovely sunbeds under the palm trees. The location is quiet and made for relaxation and pure enjoyment. If you want more outdoor life, just follow the beach a little to the north and a little to the south there is an untouched nature reserve as a contrast. The staff's attitude was friendly and service-oriented, which contributed to the positive experience. I am on a round trip for a few weeks and have just decided to change my plans to be able to return to this hotel before returning to Sweden.
Stayed 4 nights in Nov 2022
Response from Alquimia's team on Nov 17, 2022
Dear Fredrik, thank you very much for you kind review, we are glad you had a great experience with us, and we are happy you are back again with us! it is our pleasure to have you here! We hope to see you back any time you want! in this paradise!

6/10 Okay

Edgar Roberto

Disliked: Cleanliness, property conditions & facilities, room comfort
Decepcionado
Muestran fotos que no corresponden a las habitaciones, no hicieron limpieza diaria, wc a la intemperie, no salía agua por la regadera, los empleados estuvieron caminando por el techo del contenedor y no dejaban descansar, te obligan a hacer un consumo mínimo en diario con costo adicional ... en definitiva no vuelvo.
Stayed 2 nights in Feb 2019
Response from General Manager on Nov 17, 2022
Estimado Edgar, lamentamos que tu experiencia no haya sido lo que esperabas, a partir de abril hicimos cambio de personal y de Administración; así mismo nos encontramos en remodelación para mejorar todas las instalaciones y áreas del hotel; si te encuentras en Tulum en un futuro próximo te invitamos a dar una vuelta y conocer lo nuevo que estamos ofreciendo a nuestros huéspedes, nos encantaría invitarte un trago y mostrarte! Esperemos puedas darnos otra oportunidad! Saludos cordiales de parte del nuevo equipo de Hotel Alquimia

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
400 dolares la noche y de 5 dias solo uno tuve agua caliente para tomar un baño
Stayed 4 nights in Jan 2019
Response from Arq. Nicole Fernández, Directora on Feb 3, 2019
Buenas tardes, lamentamos que su estadía no fue lo que esperaba. Le comento que en este momento nuestras instalaciones se encuentran en perfecto estado y esperemos que en un futuro pueda visitarnos de nuevo para que así pueda ver dicha mejora. Estaremos siempre a su servicio.