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Reviews of Aloft Tulsa

3 out of 5
Aloft Tulsa
6716 S 104th East Ave, Tulsa, OK

Reviews

7.8

Good

Rating 10 - Excellent. 447 out of 1003 reviews" "
Rating 8 - Good. 240 out of 1003 reviews" "
Rating 6 - Okay. 141 out of 1003 reviews" "
Rating 4 - Poor. 91 out of 1003 reviews" "
Rating 2 - Terrible. 84 out of 1003 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Diana

Travelled with family
Disliked: Cleanliness, staff & service
This visit could have been better. The agent at the desk was cold and aloof he did not even make eye contact with our party. The room was dusty and there was no hand soap in the restroom.
Stayed 1 night in May 2024

6/10 Okay

Deborah

Travelled with group
Disliked: Amenities
Says breakfast is i cluded but there was no breakfast.
Stayed 1 night in May 2024

6/10 Okay

Shionta

Travelled with family
Liked: Cleanliness
Arrived at the property and had to drag luggage around motorcycles. Motorcycles were parked on sidewalks and blocking entrance. Phone in the room did not work. Room was clean and staff were friendly. No continual breakfast and options over priced.
Stayed 2 nights in May 2024

2/10 Terrible

Deborah

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
When booking the post says that a bar is on premises and breakfast is uncluded. That is false advertising and should warrant a refund. The bar is closed on Sunday and Monday. Also there is no breakfast on Monday. I'm staying at the property Sunday and Monday. State in the listing these details so people can make the decision to choose another property.
Stayed 1 night in May 2024

2/10 Terrible

Lisa

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty rundown
Stayed 1 night in Apr 2024

10/10 Excellent

Cassidy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

William

Liked: Staff & service, property conditions & facilities
Vehicle door was pryed open, tools and change stolen
Stayed 1 night in May 2024

2/10 Terrible

Davonte

Disliked: Cleanliness, staff & service, property conditions & facilities
This location was horrible they have amenities on their website that they do not have in their facility although they’re going through construction there were a lot of things that they did not provide that is listed on their website. Expect to have no breakfast in the morning expect to have no dinner at night this location to have their bar open at any point in time during your stay I stayed here for 5 days and the staff was horrible including management. when I first arrived, there was trash all in the front lawn, including a little Caesars pizza box. When I arrived on Monday, the pizza box was on the front lawn when I left on Friday the pizza box was still there. The staff and the management do not acknowledge any customers into their facility, and they expect you to speak to them. Nasty staff and nasty experience. When you complain about the gym, not being open or the sauna not being available, they automatically tell you to go to the website and have no offers at all. Out of 10
Stayed 4 nights in Apr 2024

10/10 Excellent

Jimmy

Stayed 1 night in Apr 2024

10/10 Excellent

Petra

Stayed 1 night in Apr 2024

10/10 Excellent

Julian

Stayed 1 night in Apr 2024

10/10 Excellent

William, Franklin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Denise

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Paul, Kalispell

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The maintenance is inadequate. I checked in To missing lightbulbs and a toilet paper holder hanging off the wall. There are no pieces of furniture with drawers. On the other hand the bed and pillows were some of the best I e slept on. There was no refrigerator however so while I might stay overnight I would not ever have a prolonged stay
Stayed 2 nights in Apr 2024

10/10 Excellent

lynette

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Response from Front Desk Supervisor on Apr 12, 2024
Thank you for taking our survey. We are glad you enjoyed your stay and hope to see you again whenyour travels bring you to Tulsa!

10/10 Excellent

Kelman

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Apr 2024

8/10 Good

james

Stayed 1 night in Apr 2024

8/10 Good

JAIME, San Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not as great as some Aloft properties, but typical Aloft room
Stayed 1 night in Apr 2024

2/10 Terrible

Tammi

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel I’ve ever stayed jn
Stayed 1 night in Apr 2024
Response from front desk sup on Apr 10, 2024
Thank you for choosing Aloft Tulsa by Marriott and for taking the time to provide feedback about yourexperience here.I would like to start by apologizing to you for not meeting your expectations. We strive to make eachstay as pleasant and comfortable as possible, and we will use your comments to coach our team toprovide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay wasan exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact medirectly at 918-949-9000

10/10 Excellent

April, Ardmore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Feb 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well taken care of rooms where high end at a low cost.
Stayed 3 nights in Mar 2024
Response from front desk sup on Mar 25, 2024
Thank you for taking our survey. We are glad you enjoyed your stay and hope to see you again whenyour travels bring you to Tulsa!

4/10 Poor

Lisa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Chipping paint dirty shower
Stayed 2 nights in Mar 2024
Response from front desk sup on Mar 25, 2024
We apologize you were not pleased with your experience here at the Aloft. We appreciate yourfeedback as it will help us continue to improve. Room cleanliness is the most important part of a hotelstay. We understand your disappointment and have spoken with our housekeeping team regarding thecondition of your room. Please know we are committed to creating great guest experiences andimproving based on guest feedback. We hope to have the opportunity see you again, so you can seehow you helped us achieve our goals!

10/10 Excellent

William, Franklin

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024

6/10 Okay

Nikia

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Although the property was nice, and I got to my room without any issues to check in process was a Breeze and they have a shuttle that runs 24 hours which was nice. The bathroom ceiling was peeling in my room and the walls are so thin that I could hear my neighbor snoring directly behind my headboard other than that my experience was not bad at all. I just wish that the aesthetics of the rooms were a little bit better kept and the walls weren’t so thin.
Stayed 3 nights in Feb 2024
Response from front desk sup on Mar 25, 2024
Thank you for taking our survey. We apologize there was a maintenance issue in your room. Thank youfor letting us know. Our engineering team has taken action to correct the issue. Please know we arecommitted to creating great guest experiences and improving based on guest feedback. We hope tohave the opportunity see you again, so you can see how you helped us achieve our goals!

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

LaCara

Disliked: Amenities
My stay at Aloft Tulsa was decent, however, it was easy to mix up Aloft Tulsa with Aloft Tulsa Downtown. Once I finally made it to the correct hotel, my stay was pleasant enough but there was ongoing construction late into the night that was rather jarring. Hotel staff were helpful.
Stayed 1 night in Feb 2024
Response from Laci on Mar 6, 2024
Thank you for your feedback. I apologize for the construction that may have been going on. We have a team working diligently to make necessary repairs/improvements to several areas of the property. We will communicate to the team about the hours of operation

4/10 Poor

Tracy

Disliked: Cleanliness, amenities, property conditions & facilities
1) Location: I'm a former Tulsa resident. This is a weird location for a hotel. Not convenient for walking to restaurants, groceries, etc. If you are from out of town, you will find it difficult to find the hotel in the dark. There are NO signs that will show the way. It's in a mixed commercial/warehouse area. Nothing pretty or relaxing here. 2) Cleanliness: I have stayed here before. You are now greeted by horribly stained furniture in the lobby. They had "storm damage" that is still being repaired. But, THAT WASN'T IN THE LISTING! More stains than a college dorm. My room was "clean" on the surface, but i found a flip top from a water bottle under the bed edge. Should easily be seen on routine cleaning. 3) Deferred maintenance: Shower glass not properly secured. Possible water damage/paint flaking, due to moisture build-up in bath/shower area. You won't know if the shower is moldy because of the black tile and grout. Brilliant move Aloft, if the goal is to hide this... Broken electronic plug in adapter unit on the desk. 4) Noise: Paper thin walls/doors. Could hear more hall noise than even a 1 star hotel. Across hall neighbors were partying just enough to be irritating. If I were a light sleeper, I would likely have complained. 5) Breakfast: I didn't check, but apparently the included breakfast wasn't available. Also NOT MENTIONED IN THE LISTING! Bottom line: Worth $50/ntincurrent condition. I could have stayed at Hampton or Holiday Inn Express for the same$
Response from front desk sup on Mar 25, 2024
Thank you for your feedback. We apologize you had a poor experience with the restoration going on atthe property. We are looking forward to this project wrapping up as it will improve guest’s experience.We hope to have the opportunity to see you in Tulsa again soon to see the improvements that are beingmade!

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the layout of the room.
Stayed 1 night in Jan 2024
Response from front desk sup on Mar 25, 2024
Thank you for taking our survey. We are glad you enjoyed your stay and hope to see you again whenyour travels bring you to Tulsa!

4/10 Poor

Shelli

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Pretty overpriced! Rooms are great. Staff is ehh! Disappointed that there was no ice or vending machines on floor. Also upset that I left something in my room and when I went back to get it it was gone.
Stayed 1 night in Feb 2024
Response from Laci on Mar 6, 2024
Thank you for your feedback as it will help us to improve. We apologize there are not vending/ice machines on the floors. However, we work diligently to ensure the giftshop is stocked and are always happy to assist any guest who needs ice. We hope we get the opportunity to have you stay with us in the future.

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities
I read reviews prior to staying and people complained of waiter not getting hot. My water was got hot immediately and the pressure was great. They allowed my dogs which was great bc my house was being repaired.
Stayed 1 night in Feb 2024
Response from Laci on Mar 6, 2024
Thank you for your feedback and we are happy to hear you had a pleasant stay. We are always excited to have guest's furry companions stay with us as well.

6/10 Okay

Mandi

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Donald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and great staff
Stayed 1 night in Feb 2024
Response from Laci on Mar 6, 2024
Thank you for your feedback. We hope we get to see you again if your travels ever bring you back to Tulsa!

4/10 Poor

Lee

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This property was under renovation. The gym/pool and laundry services were closed. In addition, I booked on Expedia, which indicated that it came with a free breakfast. Did I not correct them or ask to be corrected due to the small selection of healthy options for breakfast?
Stayed 2 nights in Feb 2024
Response from Laci on Mar 6, 2024
Thank you for your feedback. We apologize for the inconvenience of some amenities being closed. We have a team working diligently on making improvements to the affected areas. We strive to have many options for breakfast and apologize that we did not offer the items you were looking for. We will work towards finding some more healthier options to add to our menu.

8/10 Good

leon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Just didn’t have any morning breakfast
Stayed 1 night in Feb 2024
Response from Laci on Mar 6, 2024
Thank you for your feedback. We apologize we did not have breakfast during your stay. Currently, our breakfast is closed on Monday's & Tuesday's. However, we strive to have other breakfast items available for purchase in our gift shop every day of the week.

4/10 Poor

Austin

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Person that checked us in and out was not very friendly. Seemed like we were bothering her. King sized bed seemed more like a queen. Lighting in the room was horrible. Gave us four half sized pillows that were uncomfortable. Not even basic cable on a cheap TV. No free breakfast, had a "chef" there to make food but you had to pay for it. Just not impressed, will not stay a Aloft again
Stayed 1 night in Feb 2024
Response from Laci on Mar 6, 2024
Thank you for your feedback and we apologize we did not meet your expectations. We strive to make every stay a good one. I have addressed your concerns with the appropriate staff to ensure this was an isolated incident.

10/10 Excellent

Bill, Tulsa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Sandra

Stayed 1 night in Feb 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

4/10 Poor

Shawna

Disliked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Verified traveller

Disliked: Room comfort
Failure on every front except check in
A perfect storm :-( Check in was fine but the room was just ok. No remote in room and I didn't want to be charged in case they thought I took it, so I tried to call front desk. Phone didn't work at all and there was no way to contact front desk, so I went down to ask for a remote. Got back to room to tuck in, found out door's "night lock" did not work and the metal bar at the top was broken off. I did NOT feel safe but I was so tired and needed to sleep so I tried to do so. But room smelled a little funny and the water was TERRIBLE, no way I could shower in that. Water smelled of sewage and sulphur. A/C blew both hot and cool alternately, so I couldn't get a good temp. Power station did not work so I could not charge my phone. Then the neighbors started slamming doors and running up and down the hallways. I guess they were high and crawling out of their skins because they literally slammed doors 15 times in 45 minutes. They also tried more than once to open MY door and the adjoining door between us. I couldn't call the front desk (no phone, remember??) and the whole thing just felt like a set up. I grabbed my things at 11:45 pm and checked out.
Stayed 1 night in Feb 2024
Response from Laci on Mar 6, 2024
Thank you for your feedback. We apologize we did not meet your expectations. We have met with the appropriate staff to ensure this was an isolated incident.

4/10 Poor

Jeremy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelled like animal urine. Was so loud in the lobby I was unable to sleep. Was told nothing could be done about the loud lobby music. Had to leave and was unable to get a refund. Stay elsewhere.
Stayed 1 night in Feb 2024
Response from Laci on Mar 6, 2024
Thank you for your feedback. I have addressed your concerns with the appropriate staff to ensure this was an isolated incident. At the Aloft one of the positive focuses is music and we do have live music events/booked events periodically. However, there is a designated time that this is brought to an appropriate level. I have educated all staff on the proper time it is to be reduced.

4/10 Poor

Thomas

Party at night loud music until 10:00 pm
Stayed 2 nights in Feb 2024
Response from front desk sup on Apr 10, 2024
Thank you for choosing Aloft Tulsa by Marriott and for taking the time to provide feedback about yourexperience here.I would like to start by apologizing to you for not meeting your expectations. We strive to make eachstay as pleasant and comfortable as possible, and we will use your comments to coach our team toprovide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay wasan exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact medirectly at 918-949-9000

6/10 Okay

William

Stayed 1 night in Feb 2024

2/10 Terrible

Jennie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet wouldn't flush properly. The desk attended only offered a plunger. Therefore we had to go downstairs to the lobby to use the bathroom. Also the spa and weight room was closed.
Stayed 1 night in Feb 2024
Response from Laci on Mar 6, 2024
Thank you for your feedback. Most of the day we have an engineering team on site to address these types of issues. However, depending on the time they may not be onsite. Our team strives to problem solve and help in every way they can. Our gym and sauna area are currently being renovated and we hope to have it back open and available for guest use soon.

6/10 Okay

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Shower never got hot, lukewarm temperature
Stayed 1 night in Feb 2024
Response from Laci on Mar 6, 2024
Thank you for your feedback. I have brought this to the attention of our engineering team.

8/10 Good

B

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are always friendly and helpful. Great location. Convenient to food and shopping.
Stayed 1 night in Feb 2024
Response from Laci on Mar 6, 2024
Thank you for your feedback. We look forward to seeing you again if your travels were to ever bring you back to Tulsa.

10/10 Excellent

Hyohyun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Rebecca

Travelled with family
Liked: Staff & service, room comfort
So so
The room had some damage and dirtiness. The trash cans weren’t put back into place. The bathroom mirror door was broken. The room was next to an entire wing being renovated. My daughter worked a lock in overnight and it was difficult for her to sleep in the morning because table saws were going. I tried to turn up the tv but they were so loud. I like the modern design of the room!
Stayed 1 night in Jan 2024
Response from front desk sup on Mar 25, 2024
Thank you for taking our survey. We apologize there was a maintenance issue in your room. Thank youfor letting us know. Our engineering team has taken action to correct the issue. Please know we arecommitted to creating great guest experiences and improving based on guest feedback. We hope tohave the opportunity see you again, so you can see how you helped us achieve our goals!

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crazy Flood
There were apparently several rooms that flooded just doors down from my room. No one from the hotel staff informed me of anything. I only found out after speaking with other guests at the hotel. Sirens were going off for hours. When the sirens and fire alarms finally stopped the next several days were filled with construction noises when workers were assumably trying to repair whatever caused the flooding. Again, all this happened and not even a courtesy call from the hotel staff. This all happened 2 doors down from where I was staying. I’ve attached a couple photos, I wish I could submit videos to show how this all happened directly next to me and display how loud and disruptive the construction noise was. All guests were moved to another floor or another hotel. -With the exception of me. Terribly disappointed with the staff and over all stay at this hotel.
Stayed 3 nights in Jan 2024
Response from Laci on Mar 6, 2024
Thank you for your feedback. Due to drastic freezing temperatures for this area, we had a sprinkler pipe burst and flood several rooms. The team worked tirelessly and as quickly as possible to get this under control. We apologize that things were not communicated better during your stay. We are in the process of renovating these rooms now to make them even better than before.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
No troubles at all and loved the bar
Stayed 1 night in Dec 2023