Shuttle from airport to hotel - Very good
• Driver polite, took our large bag from us.
Check-in - Excellent
• Friendly and swift service
Entry to room - Appalling
• Air conditioner off, it was so hot it took an hour for the room to cool
• Bar fridge off so all drinks were not just warm but hot, housekeeping were called to look at the fridge but told me it was working. I went to the front desk and was told that the fridge along with the A/C all switch off when the room card is removed from the wall socket, I was the presented with a second card to keep the power on while we were out of the room.
Early Evening – Un-professional
• Went to the bar/lobby area for a cool drink (fridge was not cool yet), the desk staff appeared friendly and appropriate, the lobby staff were disappointing, more concerned with playing chase with each other outside the hotel entrance, several guests arrived and departed with no service at the door, the door was left open several times and remained open until I closed it myself, the lobby staff continued to play.
Bed time – Poor
• Very loud music outside the hotel
Sleep – Good
• Bed comfortable & clean, once asleep all was good
Wake-Up – Good
• Other guests / staff were quiet and considerate to other guests
Breakfast – OK
• Area clean, well laid out with plenty of room to move around other guests & tables
• Choice of two meals
• Coffee offered but no juice
• No serviettes on table
• Meal was warm only, but tasty
• Water arrived as we were leaving the ta