Tower 5, 3 Tong Tak Street, Tseung Kwan O, Sai Kung
Reviews
8.8
Excellent
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Very nice hotel near TKO subway station and connected to shopping center with lots of restaurant options. Therefore very convenient. The hotel room was very spacious above 500sq ft and they even provide a crib for our baby. The only down side was that there was the smell of sewer in the bathroom but when we called housekeeping, they came quickly to correct the issue by pouring down bleach and the smell disappeared. The hotel staff was also very nice!
Hotel out of town but easy to get into town metro station very close to hotel. Quiet hotel despite it being a big hotel.
Great dining and breakfast.
Had a pool which was nice to come back to.
Check in experience was average. We arrived an hour early and requested to be informed when the room would be available. But we have to approach the counter a few times and eventually found out the room was available earlier but was not informed.
It is a pleasant stay except for the house keeping. I stayed there before and it was good but only this time. Glasses and cups are not washed properly and not placed back to their original place after house keeping. I was once given a towel with a hole! The floor was not vacuum occasionally. I think they just hired a lazy staff.
Other areas were all nice. Front desk and bell service all very helpful. Buffet breakfast are very good with a large variety of food to choose.
The hotel is conveniently connected to Tseung Kwan O MTR station (and a few adjoining shopping malls)s
Jackie
Stayed 3 nights in Jan 2024
6/10 Okay
Weihao
Travelled with family
Jan 8, 2024
Liked: Cleanliness, staff & service, room comfort
Low quality for a 5 star hotel
1. Socket does not work
2. Toilet and shower room separation does not work properly and leaking all the way
3. Toiletry very low quality
Overall I am not entirely happy
nice and considering a pretty new property. The ceiling is high and the room is in good size. The room is quiet, you won’t hear anything going on next door.
Beware! dirty air filters in the air intake vents.
Housekeeping service is very good. The air filter of the air intake vent located in the entry of the room was very dirty ( completely covered with dust). I made a complaint to the front desk clerk and they sent a service person the next day to take care of the problem. I could not observe the condition of other air intake vents due to the hard to reach locations. I suggest to all hotel guests to use the emergency flash light (provided by the hotel) to examine the air intake vent filters right after they have checked in the room. It is important for hotels to provide a healthy environment especially clean air for the guests.
Verified traveller
Stayed 6 nights in Oct 2023
2/10 Terrible
Kevin
Oct 9, 2023
Kevin
Stayed 11 nights in Sep 2023
Response from Johnny Cheung on Nov 2, 2023
Dear Kevin,We believe you have an unpleseant expereince with us. Please do contact us direct as we are eager to identify the weak areas for further improvement to ensure all of our guests will be an enjoyable stay with us in the future. We look forward to welcome you again in the near future. Best regards,Crowne Plaza Hong Kong Kowloon East
I think the breakfast buffet needs to be improved
The variety of food is a bit limited
Almost the same line up every day
Imagine you see the similar dishes for twelve mornings. Haha
Staff are friendly and helpful.
Check-in was very easy. Upgraded to a bigger room on higher floor when I arrived. Room was spacious with great view. Desk available for work. Bathroom with walk-in shower and tub. Located conveniently right above mall and subway station for easy access to the rest of the city. Breakfast buffet in the morning with many options. Nice pool on the 5th floor with sauna in the locker room. Overall, the hospitality from the staff was great from arrival to departure making me feel like I was a valued customer.