All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
It was only a brief stay but the staffer very helpful and the setting is lovely.
Gerard
Stayed 1 night in Apr 2024
Response from Aaron on May 15, 2024
Dear Gerard, Thank you for your review, it is lovely to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!Warm RegardsAaron
Lovely hotel with a stately home feel. Stayed for 3 nights whilst working in Chesham and ate in the restaurant each night. The menu is very good although quiet pricey, however there is a bar area with separate menu which is also very good.
Peter
Stayed 3 nights in Apr 2024
Response from Aaron on May 15, 2024
Hello Duncan, Thank you for your review, we hope we can welcome you back to Latimer soon!Warm RegardsAaron
6/10 Okay
Ian
Mar 30, 2024
Liked: Staff & service, amenities
The difference between a de-luxe room and standard seemed to only amount to the number of cushions on the bed. I have stayed here many times but normally in a standard room, this time I used a deluxe and that seemed to be the only difference. The bathroom was also tiny and needed some upgrades as it appeared to have quite some water damage on the bath panel
Dear Jeremy, Thank you for your review!I hope we can welcome you back to Latimer fairly soon!Warm RegardsAaron
10/10 Excellent
katie
Feb 22, 2024
katie
Stayed 1 night in Feb 2024
Response from Aaron on May 15, 2024
Hello Katie, Thank you for taking the time to review your stay with us, we hope to welcome you back to Latimer very soon!Kind RegardsAaron
10/10 Excellent
NEIL
Feb 20, 2024
NEIL
Stayed 1 night in Feb 2024
Response from Aaron on May 15, 2024
Dear Neil, Thank you for your review! We hope to welcome you back to Latimer very soon!Warm RegardsAaron
8/10 Good
Simon
Feb 12, 2024
Liked: Staff & service
Simon
Stayed 1 night in Feb 2024
Response from Bea on Feb 13, 2024
Dear Simon,Thank you for your reviewWe hope to welcome you back to Latimer very soonRegardsBea
6/10 Okay
Jeremy
Travelled with partner
Jan 21, 2024
Liked: Cleanliness, amenities
Given it's January and the weather is cold there was no blanket and only a thin duvet. We couldn't get the radiator in the room to come on - so a little chilly.
Water was slow to drain in bathroom sink.
Jeremy
Stayed 1 night in Jan 2024
Response from Bea on Jan 24, 2024
Dear Jeremy,Thank you for your feedback. I have passed on your comments to maintenance and the house keeping department.We hope to welcome you back to Latimer soonKind Regards
10/10 Excellent
Matt
Jan 19, 2024
Matt
Stayed 1 night in Jan 2024
Response from Bea on Jan 24, 2024
Dear Matt,Thank you for the fantastic review.I have congratulated the whole team for a job well done.Kind Regards
We had a lovely stay. The hotel has good amenities and wonderful history with beautiful original features. Only slight negative was our room was very cold and you couldn't increase the temperature.
Adam
Stayed 1 night in Dec 2023
Response from Aaron on Feb 11, 2024
Dear Adam,Thank you for feedback regarding your stay with us.I'm glad to hear you had a nice stay with us. I have informed the maintenance team of the heating error in the room you stayed in. We hope to welcome you back to us soon!Warm RegardsAaron
Stay was a present for my daughter (mini moon) - staff had spent time to prepare the suite with hearts and welcome - superb service. Thank You DeVere team
David
Stayed 1 night in Dec 2023
Response from Bea on Jan 24, 2024
Dear David,We are so pleased you had a lovely stay with us and hope to welcome you back soon.Best Wishes
Hotel was lovely, noise from doors banging all night annoying , fire doors rattled with every open and close of the door. Bar food not complete meal, breakfast great though.
Liz
Stayed 1 night in Dec 2023
Response from Bea on Jan 24, 2024
Dear Liz,Thank you for the feedback. I have passed your comments on to the F & B department.Kind Regards
Our room was ok , bed comfortable. Shower was terrible, took 15 minutes to get warm water through & when we told them at checkout, we was told it’s an old building !
judith
Stayed 1 night in Nov 2023
Response from Bea on Nov 28, 2023
Dear Judith,Thank you for your feedback. I have passed on your comments to the relevant departments. We are in the process of up dating our heating system so hopefully if you stay with us again you'll be able to enjoy instant hot water.Kind RegardsBernadette Guest Relations
Very well presented hotel.. lovely room, very comfortable and clean.
James
Stayed 1 night in Nov 2023
Response from Bea on Nov 28, 2023
Dear James,Thank you the great review. We are delighted you were happy with your room and that you enjoyed your stay.We hope to welcome you back to Latimer very soon.Warm Regards,Bernadette Guest Relations
10/10 Excellent
Howard
Nov 4, 2023
Howard
Stayed 1 night in Nov 2023
Response from Jasmine, Guest Relations on Nov 13, 2023
Dear Howard,Thanks for the great review.I'm glad you enjoyed your stay and look forward to welcoming you back.Many thanks,Jasmine
6/10 Okay
Julia
Business traveller
Nov 2, 2023
Disliked: Staff & service
Not great
Very disappointed with this hotel- room very ordinary
Breakfast was terrible and chaotic
Almost impossible to contact them by phone
Would not return
Julia
Stayed 2 nights in Oct 2023
Response from Jasmine, Guest Relations on Nov 13, 2023
Dear Julia,I'm so sorry that your experience with us was not up to the standard we'd expect. We are always looking for areas to improve as we want every guest to receive five star service so I have passed on your comments to our management team.Many thanks,Jasmine
Clean comfortable, staff friendly however short staff in restaurant waiting was 1.5 hours for food which was nice but cold on arrival.
Mary
Stayed 1 night in Oct 2023
Response from Jasmine, Guest Relations on Oct 30, 2023
Dear Mary,Thanks for the review. I'm so glad you enjoyed your stay with us. I'm sorry that the food took a long time to arrive. I have passed the feedback on to our Food and Beverage manger.Many thanks,Jasmine
Response from Jasmine, Guest Relations on Oct 23, 2023
Dear Sarah,Thanks for leaving a review.We look forward to welcoming you back.Many thanks,Jasmine
6/10 Okay
Neil
Sep 3, 2023
Liked: Cleanliness, staff & service
Ok but not wow
The room rates are ok but food and drink overpriced. Room was very small and hot. Bathroom quite tired.
Neil
Stayed 1 night in Aug 2023
Response from Jasmine, Guest Relations on Sep 11, 2023
Dear Neil,Thank you for leaving a review. Unfortunately we don't have air conditioning in the bedrooms but there is a fan in every room.Many thanks,Jasmine
10/10 Excellent
Owain
Aug 31, 2023
Owain
Stayed 1 night in Aug 2023
Response from Jasmine, Guest Relations on Sep 11, 2023
Dear Owain,Thanks for the great review.We look forward to seeing you again.Many thanks,Jasmine
Even with the inclusion of a nice fan, the rooms can get hot in the summer. The windows are open, but are difficult to close.
I loved the bath in the junior suite! Everything else was fantastic. The staff at the bar and restaurants were top notch!
Meghan
Stayed 2 nights in Aug 2023
Response from Jasmine, Guest Relations on Aug 23, 2023
Dear Meghan,It's so glad you enjoyed your stay with us. Thank you for posting some lovely photos. The junior suites are definitely a great place to relax and unwind and I'm glad to hear you found our food and beverage team so helpful.We hope to see you again soon.Many thanks,Jasmine
First rate. Lovely well-kept grounds, smart functional clean room, friendly staff, great spa/pool. Suited my stay for work perfectly.
Janet
Stayed 1 night in Jun 2023
Response from Jasmine, Guest Relations on Jun 27, 2023
Hi Janet,So glad you enjoyed your stay with us. John, our Head Gardener will be happy to hear that you appreciated his hard work. We hope to welcome you back soon.Many thanks,Jasmine
Very hot day. No fan in room - took over 3 hours and several calls to reception before getting one. room cramped and not enough desk space for laptop.
disappointing visit, will not be back
Matt
Stayed 1 night in Jun 2023
Response from Jasmine, Guest Relations on Jun 27, 2023
Hi Matt,I'm so sorry it took so long for us to get a fan to you. There should be a fan in each room but it seems this time we let you down and I apologise.Many thanks,Jasmine
2/10 Terrible
Lee
Business traveller
Jun 15, 2023
I left within 3hrs of checking in and drove 4hrs home after trying to call reception 4 times to see if at least a fan was available in the terribly hot room. That also appeared to be in the roof with very poor ventilation (room no 49).
Couldn't even discuss at check out as at least 8 people in queue and one poor very polite member of staff on desk who had been the person who also had to chase several people when I arrived at 3.30pm as room wasn't even ready.
Really disappointing as looks great online!
Lee
Stayed 1 night in Jun 2023
Response from Jasmine, Guest Relations on Jul 27, 2023
Hi Lee,I was so sorry to read your review. Please get in touch with me so that we can make this up to you.Many thanks,JasmineGuest Relations
Receptionist not overly frienfly but efficient. Room was lovely in Old House.
4 out of 5 pumps at the bar werent working!! Surely someone can change s barrel??
Breakfast was good.
Christopher
Stayed 1 night in Jun 2023
Response from Jasmine, Guest Relations on Jun 27, 2023
Hi Christopher,Thank you for leaving us a review. It's good to hear that you enjoyed your breakfast and your lovely room in the Mansion house. I apologise for the availability issues in the bar during your stay. This is something we try to avoid so appreciate your feedback.We hope you'll come and visit again soon.Many thanks,Jasmine
10/10 Excellent
Robert
Travelled with partner
Jun 7, 2023
Liked: Cleanliness, staff & service
Really enjoyed staying here. Lovely hotel and staff. And value for money
Robert
Stayed 1 night in Jun 2023
Response from Jane, Customer Service on Jun 9, 2023
Many thanks for your lovely feedback.I am delighted to read that you enjoyed your stay.I hope we get to welcome you back to Latimer again.
8/10 Good
Adam
Jun 4, 2023
Adam
Stayed 2 nights in May 2023
Response from Jane, Customer Service on Jun 9, 2023
Many thanks for your lovely feedback.I am delighted to read that you enjoyed your stay.I hope we get to welcome you back to Latimer again.
8/10 Good
david
May 31, 2023
david
Stayed 1 night in May 2023
Response from Jane, Customer Service on Jun 9, 2023
Many thanks for taking the time to leave your feedback.I am delighted to read that you enjoyed your stay.I hope we get to welcome you back to Latimer again.