Ratings based on 878 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveller from Northwest Ohio

Posted 1-Apr-2016
Pros: Location and helpful, friendly staff. Free breakfast was an added bonus.
Cons: Insufficient lighting in the room. There was a light on a nightstand on only one side of the bed, making it impossible for two people to read in bed.
We were very pleased with the location and the beautiful view from our waterside room. The HVAC unit worked well, but was noisy.
Comment from Hotel Management
3-Apr-2016 by Jonathan P., General Manager, Hotel Management
Hi John! Thank you for your stay and your review. I'm glad you enjoyed your stay, but I apologize that the lighting was poor. I will look into how we can improve that. Thank you and have a nice day! Best, Jonathan P. General MAnager
5 out of 5
by A verified traveller

Nice hotel by the bay

Posted 19-Mar-2016
Pros: The rooms, location, price
Cons: Softer beds
Location: Great location along the bay
Our rooms were clean and comfortable. I loved their hot tub! The breakfast was also quite tasty. It was a great experience. Will definitely go back!
Comment from Hotel Management
27-Mar-2016 by Jonathan P., General Manager, Hotel Management
Thank you for your review and stay! I'm sorry that our soft beds didn't fit your comfort. I appreciate the feedback. I'm glad you loved everything else including our hot tubs. I hope you have a great day!
5 out of 5
by A verified traveller

Posted 14-Mar-2016
This has been my daughter's favorite hotel since she was little. She is now 19 and it's still her favorite.
Comment from Hotel Management
27-Mar-2016 by Jonathan P., General Manager, Hotel Management
Awww - thank you for your stay and your review! I'm glad we're still her favorite, and I hope you had a nice stay. Take care!
4 out of 5
by A verified traveller from Mt. Pleasant Michigan

Nice hotel. Nice view of the water.

Posted 29-Feb-2016
Comfortable and welcoming lobby area. Room was clean. Shuttle to downtown area was helpful. I will try to return again.
Comment from Hotel Management
5-Mar-2016 by Jonathan P., General Manager, Hotel Management
Good morning! Thank you for staying with us! I'm glad you enjoyed your stay and made good use of our shuttle service as well! I really appreciate your time in writing a review, and I hope you are happy and well!
5 out of 5
by A verified traveller from Michigan

Outstanding in all ways!

Posted 19-Feb-2016
Came here for a winter getaway, to sled and hike the Sleeping Bear Dunes. Every aspect that you would expect to be addressed in a positive way was taken care of. Welcoming staff, clean rooms, excellent value (including having an additional night added for 50% of standard rate), excellent assistance when needed (our 8 yr old got sick on the bathroom floor and front desk helped right away), very good hot breakfast provided, great location on the water and close to downtown and other attractions. Just fantastic for me, my wife, and my three children! This will be our first choice for our next trip to the area!
Comment from Hotel Management
26-Feb-2016 by Jonathan P., General Manager, Hotel Management
Good morning! Thank you for your stay and your review. I hope you had a lot of fun hiking and sledding at the Dunes. I'm happy that you had a very positive stay and plan to return next time you visit the area. Have a wonderful end of February and we'll see you again soon. Best, Jonathan P. General Manager
4 out of 5
by John from Seattle

Business trip

Posted 2-Feb-2016 on Hotels
The service was outstanding I would definitely go again
Comment from Hotel Management
9-Apr-2016 by Jonathan, Hotel Management
Hi John! Thank you so much for your business trip to Traverse City and for staying with us. I hope business went well and that you had a safe trip to your next destination. Have a wonderful day! Best, Jonathan P. General Manager
4 out of 5
by A verified traveller from Saginaw Mi

Nice Inn, needs some work.

Posted 2-Feb-2016
Pros: The view of Grand Traverse Bay. Pool and hot tub. Room clean and quiet. Forgot my I-pod in the room. Called the hotel and they will send it to me.
Cons: Fix the siding, what's the hold up? Less chlorine in the pool and hot tub.
Location: Location is a little ways from downtown but they off a shuttle. The Turtle Creek Casino shuttle also stops at the Cherry Tree. Very convenient.
Stayed at the Cherry Tree Inn & Suites for a weekend get away. Enjoyed the pool and hot tub even though the chlorine was over done. Breakfast was good. Nothing super fantastic, but good. Went outside to check out the outdoor hot tub and almost got hit by a falling piece of siding. Apparently there was a storm in August that did extensive damage to the siding. Seemed like it would have been fixed by the end of January. Especially when September, October and November are still warm enough to take care of damaged/missing siding.
Comment from Hotel Management
7-Feb-2016 by Jonathan P., General Manager, Hotel Management
Good day, Paul! Thank you for your review. I'm glad you enjoyed your stay, including our shuttle service, our cleanliness, and our quietness. I do apologize that you felt the chemicals to the pool and hot tub were too high. We check our chemicals twice a day every day, and we haven't seen any large jumps, but I will double check our records. We do have an impeccable record for our pool cleanliness and chemical balance. In regards to the siding damage, I completely understand your questioning of the unsightliness of the siding missing. Normally, it would be a very easy job and we had quotes to replace the siding (the labor of it) within a month. The issue resided in our pink siding, a siding color no longer made. Thus, a potentially simple job actually changed into an insurance claim requiring the replacement of all siding and costing ten times as much. Insurance companies don't really like changes like that so it took us 4 months to settle with our insurance company and we started the replacement of the siding in December. Currently, we have most of the west side of our building and 10 room balconies completed. They are working hard to finish it all through the winter, and we're really happy to see the change. I really apologize for the poor presentation of the building on the outside right now, but I assure you were weren't ignoring the situation. Thank you again for your review and your stay. Have a nice day! For the love of hospitality, Jonathan P. General Manager
4 out of 5
by A verified traveller

Nice Touches

Posted 25-Jan-2016
Pros: homey atmosphere
Location: lots to do in Traverse City - good location
Very nice & accommodating staff. Appreciate cookies at front desk, water/coffee available 24/7, homey atmosphere, good breakfast
Comment from Hotel Management
28-Jan-2016 by Jonathan P., General Manager, Hotel Management
Thank you for your stay. Glad our hotel felt "homey" to you. Hope your travels were safe and we'll be happy to have you return again. Thank you!
5 out of 5
by A verified traveller from Grand Rapids MI

Romantic weekend away

Posted 24-Jan-2016
Overall great service at the front desk... Chaz tried to help us book some last minute massages and recommended some restaurants. We stayed in the Mackinac suite, had beautiful views of the bay, the beach themed wicker furniture wasn't the most comfortable but went well with the room. We used the pool and hot tub area and it was relaxing. It truely is minutes away from everything. Cons were our suite was right next to the elevator and both mornings I woke up to the ding of the elevator and chatter of guests. The lady running the breakfast in the morning was super rude to us and other guests. All in all we would stay there again.
Comment from Hotel Management
29-Jan-2016 by Jonathan P., General Manager, Hotel Management
Hi Jason! Thank you so much for your stay and your time in writing a review. I'm glad you enjoyed our Front Desk service as well as the views of the bay. I apologize that location of the room wasn't perfect for you. We do have 23 other room types that we can offer to you in the future. I did hear about the breakfast attendant who was rude to guests this past weekend. That has been addressed and will not be tolerated. I am terribly sorry and embarrassed for this. Thank you for your understanding and your stay! Best, Jonathan P. General Manager
5 out of 5
by Desiree from Ferndale, mi

Posted 19-Jan-2016 on Hotels
Snowshoeing in national park, sleeping bear dunes lakeshore
Comment from Hotel Management
2-Apr-2016 by Jonathan, Hotel Management
Thank you for your review. Glad you were able to snow shoe the Sleeping Bear Dunes National Lakeshore. That is such an awesome experience! Hope you're having a great January! Best, Jonathan P. General Manager