Ratings based on 900 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Posted 19-Aug-2016
We had a great time at Cherry Tree Inn and Suites. The shuttle was a great convenience. We will definitely stay there again.
Comment from Hotel Management
19-Aug-2016 by Jonathan P., General Manager, Hotel Management
Thank you for your stay! I'm glad you enjoyed your time and our shuttle service. Have a nice day! For the love of hospitality, Jonathan P., General Manager
4out of 5
by A verified traveller fromSaginaw, MI

Comfortable beds

Posted 30-Jul-2016
The actual stay at this hotel was nice. The beds were comfortable. There were good amenities (pool, Starbucks coffee/tea in the room, free hot breakfast). The staff was the disappointing part. We were in town during the Traverse City Film Festival and all hotels were busy including this one which required us to park far from the entrance, which was understandable and not a problem. However, check-in took FOREVER as we were passed between 3 different people for a simple check-in while they socialized and talked about who would drive the shuttle bus into town. Once we finally got the check-in process going, the man at the desk informed me that he would need my license plate number while we were parked on the property. I didn't know it and asked if it was absolutely necessary since we were parked so far away and he rudely said "yeah, we have to have it", so I had to leave my party and our belongings in the lobby and walk across the dark parking lot alone to get the number. Other than that, I would definitely stay here and recommend it to friends/family .
Comment from Hotel Management
19-Aug-2016 by Jonathan P., General Manager, Hotel Management
Good day, Nicole! Thank you for your stay and review. While I'm glad you had a nice stay and enjoyed our amenities, I'm terribly sorry for the poor check-in experience. We will definitely address and improve that to make sure our team is meeting and exceeding the expectations of our guests. Thank you for bringing that to our attention. Have a nice August and we'll be glad to welcome you back. For the love of hospitality, Jonathan P., General Manager
4out of 5
by A verified traveller

Beautiful surroundings!

Posted 27-Jul-2016
This was a very relaxing trip. The hotel was clean & comfortable. The staff was there if you needed something yet you didn't realize they were there. There were always a batch of cookies, cherries, coffee & flavored water available. Felt like home only better. The only problem I had was the bed linens were itchy to me. I was with four friends & it only bothered me not them. Other than that it was a great place to stay. I'd stay again.
Comment from Hotel Management
19-Aug-2016 by Jonathan P., General Manager, Hotel Management
Hello, fun old ladies! Hah! I'm very thankful for your stay and your review. It's wonderful that you shared your experience, and, of course, I'm glad you had a nice time. We'll be happy to have all of you return. Thank you!
5out of 5
by A verified traveller

A very nice hotel

Posted 15-Jun-2016
Pros: Hotel in immaculate condition, beach, facilities, rooms perfectly maintained. Hot outdoor pool, nice clean beach, beautiful rooms and lakeview
Cons: Extra beds not the same quality as the ordinary beds.
Location: Great location at the beach, 5 minutes outside Traverse city, but complimentary transport to the city centre if needed.
The Traverse City area was a great surprise, and the Cherry Tree Hotel a very nice hotel indeed.
Comment from Hotel Management
4-Jul-2016 by Jonathan P., General Manager, Hotel Management
Good day! Thank you for your stay and your review. I'm glad you enjoyed our hotel and our amenities. I'm glad you enjoyed Traverse City so much, too! Have a nice July and come visit again! For the love of hospitality, Jonathan P. General Manager
5out of 5
by A verified traveller fromsouth Bend, IN

Exceptional service, On the water, great amenities

Posted 6-Jun-2016
Pros: Everything!
Cons: Nothing!
Location: Great location on the water. Wine tours pick you up at the door. Casino and downtown close by, shuttles for both.
I would not stay anywhere else in Traverse City. The staff is so friendly and fun. Pools and jacuzzis inside and out. Right on the water with screen doors to let in the fresh lake air. Great breakfast. The have thought of everything!
Comment from Hotel Management
10-Jun-2016 by Jonathan P., General Manager, Hotel Management
Good day, Vicky! Thank you for your stay and your review. I'm glad you enjoyed everything - we do try to think of everything to make our guests' stays better. I hope you have a wonderful weekend!
4out of 5
by Stacie fromAlpena

Posted 27-May-2016 on Hotels
The room was in need of repair. Cracked drywall, dirty bathroom fan. The balcony needed to be cleaned of bugs. BUT if you are looking for a view.... this has it.
Comment from Hotel Management
by Jonathan, Hotel Management
Good day, Stacie! I'm so sorry for the presentation of the room. That is certainly not up to our standard. We did just wash our entire building. Unfortunately, with a beachfront property in Northern Michigan, we get a lot of bugs that like to hang out on our balconies. But we work hard through preventative services, and washing to control them. We will work harder on that. We are planning another renovation of the rooms that we have not upgraded yet. These renovations will include quartz countertops, gorgeous tile, and TV mirrors in the bathrooms. We have done these to 30 of our rooms, and we plan to do the remaining this next winter. If you need anything else or have any other questions, please feel free to reach out to me. Thank you for your stay and have a nice day! For the love of hospitality, Jonathan P. General Manager
5out of 5
by Nancy fromCommerce

Anniversary celebration

Posted 24-May-2016 on Hotels
We celebrated our 51st anniversary staying at this motel. Our suite was enjoyable with a beautiful view of Grand Traverse Bay. Great location to visit wineries.
Comment from Hotel Management
by Jonathan, Hotel Management
Good day! Thank you so much for celebrating your 51st anniversary with us. That's is remarkable and something everyone should celebrate. I wish you many, many more years of wonderful marriage and I'm glad you are our guest. Have a great end of May! For the love of hospitality, Jonathan P. General Manager
5out of 5
by Howard fromFamily and Elder Law of MId-Michigan, P.C.

Great getaway

Posted 17-May-2016 on Hotels
Really had a relaxing and enjoyable time. Beautiful location on the bay. Great service. Spacious rooms with great views!
Comment from Hotel Management
by Jonathan, Hotel Management
Hi Howard! Thank you for your review and stay. I'm glad you were able to relax and enjoy your time in our hotel and in Traverse City. Have a great weekend! For the love of hospitality, Jonathan P. General Manager
5out of 5
by Austin

Posted 16-May-2016 on Hotels
Comment from Hotel Management
by Jonathan, Hotel Management
Thank you for your review. Have a wonderful June! For the love of hospitality, Jonathan P. General Manager
5out of 5
by Scott

Posted 5-May-2016 on Hotels
Comment from Hotel Management
9-Jul-2016 by Jonathan, Hotel Management
Hi Scott! Thank you for your review and stay. I hope you had a great time enjoying our area as well. Take care! Best, Jonathan P. General Manager