Ratings based on 971 Verified Reviews

4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Wonderful

Posted 3-Apr-2017
My wife and I could go on and on about how great of a place this was. Close to downtown shopping, right on the beach, great bathroom with tv built right into the mirror, bed was so comfortable and the pillows were heaven. So many great things, you won't regret staying here I promise.
Comment from Hotel Management
5-Apr-2017 by Jonathan P., General Manager, Hotel Management
Thank you so much for your stay! I'm glad you found it wonderful for you and your wife! I hope you had a lot of fun in Traverse City, and I hope your travels were safe and uneventful. Thank you! For the love of hospitality, Jonathan P. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Farmington, MI

Fun spot

Posted 27-Mar-2017
We love this hotel for sure. They are always very friendly and try to be accommodating with whatever you need. Close to downtown and anywhere else you'd like to visit. The rooms need some new paint but are nice. The only gripe I have is they switched out their gas fire places which heated the rooms wonderfully with electric ones that really don't do much. I'm sure it there's a reason but it was a bummer.
Comment from Hotel Management
1-Apr-2017 by Jonathan P., General Manager, Hotel Management
Good evening! Thank you for your stay and your return stay! I'm glad you enjoyed your stay once again. We are planning to do a large remodel next winter, so we'll address the updating of the paint, but we will continue doing touch ups and other preventative maintenance. We only changed out one fireplace for an electric due to the very strong circular winds that didn't allow us to keep a pilot lit (or a fire lit for that matter). We tried diverters on the room, in the fireplace, and even looked at pilot-less fireplaces, but no service company said one would consistently work due to our winds we get in that one corner room on the fifth floor. Thus, we put in a nice electric fireplace that does put out a good amount of heat (it has three or five levels of heat output) plus other features like lighting and look. When we purchased it, I did say I wanted one that would put out great heat, and I have tested and confirmed that it does. I'm sorry if the instructions weren't more clear. But we do have another twenty plus rooms with gas fireplaces that we can help lead you to in the future. Thank you again for your return. Have a great day! For the love of hospitality, Jonathan P. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from East Lansing, Michigan

Very wonderful stay.

Posted 21-Mar-2017
Me and my boyfriend stayed here for a weekend getaway and it was very relaxing
Comment from Hotel Management
1-Apr-2017 by Jonathan P., General Manager, Hotel Management
Thank you for your weekend getaway to our hotel and to Traverse City. Glad you had some nice R&R. Hope you have a nice spring and can come visit again soon!
5 out of 5
by Ray

Great service

Posted 12-Mar-2017 on Hotels
the hotel provided free shuttle service from the hotel to a local business location, and then 2 hrs later from the business location to the airport. Excellent customer service to say the least!!
Comment from Hotel Management
1-Apr-2017 by Jonathan, Hotel Management
Thank you for your stay and for using our complimentary shuttle service. Glad we could be of assistance and make your stay better. Have a great April and do come visit again! For the love of hospitality, Jonathan P. General Manager
5 out of 5
by richard

WILL STAY AGAIN

Posted 8-Mar-2017 on Hotels
just an over night stay but the room,service and hotel were great!
Comment from Hotel Management
22-Mar-2017 by Jonathan, Hotel Management
Thank you for your stay, and we'll be glad to have you stay again! Have a great start to spring! For the love of hospitality, Jonathan P. General Manager
5 out of 5
by Dawn

Convenient and Clean hotel

Posted 27-Feb-2017 on Hotels
Honestly, I was pleasantly surprised at how very nice this hotel was. Friendly and helpful staff. Plenty of space in the room. Great breakfast. I would definately stay again.
Comment from Hotel Management
6-Mar-2017 by Jonathan, Hotel Management
Thank you for your stay! I'm glad we exceeded your expectations and I'll be glad to see you visit again. I hope you had a lot of fun in the area! For the love of hospitality, Jonathan P. General Manager
5 out of 5
by A verified traveller

Posted 22-Feb-2017 on Hotels
We enjoyed our stay. The staff was very accommodating and helpful.
Comment from Hotel Management
6-Mar-2017 by Jonathan, Hotel Management
Thank you for your stay and your review! I'm glad you enjoyed your time with us and that our staff made a great impression for you. I hope you have a wonderful March! For the love of hospitality, Jonathan P. General Manager
5 out of 5
by Erika

Posted 20-Feb-2017 on Hotels
Comment from Hotel Management
1-Mar-2017 by Jonathan, Hotel Management
Thank you for your stay and rating! Have a great day! For the love of hospitality, Jonathan P. General Manager
5 out of 5
by Stephanie

Posted 16-Feb-2017 on Hotels
Comment from Hotel Management
18-Feb-2017 by General Manager, Hotel Management
Thank you, Stephanie, for your rating! I'm glad you had a great time and I hope you have a wonderful rest of February! -Jonathan P., General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Romantic weekend for two it was a great hotel

Posted 15-Feb-2017
Pros: Location cleanliness and view
Cons: wish they had the bed in the back of the room and the couches in the front room so that the rooms were quieter and you could enjoy the view
Rooms were clean and front desk staff was fast and friendly. the hotel is great
Comment from Hotel Management
16-Feb-2017 by Jonathan P., General Manager , Hotel Management
Thank you for your stay and your time in writing a review! Thanks for your suggestion too! We do have 25 different rooms ranging from simple studios to luxury suites. I think we can help you with another room type that would work better for you next time. Thank you again. Have a wonderful day!