Ratings based on 910 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller fromDearborn, MI

Great location

Posted 13-Sep-2016
This is a beautiful hotel. Very nice stay. The beds are a bit hard, but that is the only complaint. Front desk staff was fabulous!
Comment from Hotel Management
16-Sep-2016 by Jonathan P., General Manager, Hotel Management
Good day! Thank you for your stay, Maren. I'm glad you had a nice stay. I'm sorry you felt the beds were a bit hard, but I'm glad the Front Desk staff was fabulous! Have a wonderful end of summer! For the love of hospitality, Jonathan P. General Manager
4out of 5
by A verified traveller

Posted 9-Sep-2016
Room was very spacious and clean. Staff friendly. Next time we would opt for lakeside room cause of road noise on street side.
Comment from Hotel Management
10-Sep-2016 by Jonathan P. - General Manager, Hotel Management
Thank you for your stay! We'll be happy to help accommodate a bay-view room on your next stay. Just let us know if you have questions. We have twenty-five room types that range from simple studios to luxury suites. Thank you!
5out of 5
by A verified traveller fromBattle Creek Mi.

Nice hotel overlooking Traverse City's East Bay.

Posted 29-Aug-2016
Great hotel and location. Indoor and outdoor pools and spa's. Beach area nice and kept very clean. We had bad weather, so didn't use beach or outside pool. Book early to get the room you want.
Comment from Hotel Management
2-Sep-2016 by Jonathan P., General Manager, Hotel Management
Hi Bruce and Anne! Thank you for your review. I'm happy that you enjoyed your stay, and thank you for sharing your pictures! Sorry that the weather didn't cooperate! I hope you have a nice end of summer and can come visit again with some good weather! For the love of hospitality, Jonathan P. General Manager
5out of 5
by A verified traveller

Posted 19-Aug-2016
We had a great time at Cherry Tree Inn and Suites. The shuttle was a great convenience. We will definitely stay there again.
Comment from Hotel Management
19-Aug-2016 by Jonathan P., General Manager, Hotel Management
Thank you for your stay! I'm glad you enjoyed your time and our shuttle service. Have a nice day! For the love of hospitality, Jonathan P., General Manager
4out of 5
by A verified traveller fromSaginaw, MI

Comfortable beds

Posted 30-Jul-2016
The actual stay at this hotel was nice. The beds were comfortable. There were good amenities (pool, Starbucks coffee/tea in the room, free hot breakfast). The staff was the disappointing part. We were in town during the Traverse City Film Festival and all hotels were busy including this one which required us to park far from the entrance, which was understandable and not a problem. However, check-in took FOREVER as we were passed between 3 different people for a simple check-in while they socialized and talked about who would drive the shuttle bus into town. Once we finally got the check-in process going, the man at the desk informed me that he would need my license plate number while we were parked on the property. I didn't know it and asked if it was absolutely necessary since we were parked so far away and he rudely said "yeah, we have to have it", so I had to leave my party and our belongings in the lobby and walk across the dark parking lot alone to get the number. Other than that, I would definitely stay here and recommend it to friends/family .
Comment from Hotel Management
19-Aug-2016 by Jonathan P., General Manager, Hotel Management
Good day, Nicole! Thank you for your stay and review. While I'm glad you had a nice stay and enjoyed our amenities, I'm terribly sorry for the poor check-in experience. We will definitely address and improve that to make sure our team is meeting and exceeding the expectations of our guests. Thank you for bringing that to our attention. Have a nice August and we'll be glad to welcome you back. For the love of hospitality, Jonathan P., General Manager
4out of 5
by A verified traveller

Beautiful surroundings!

Posted 27-Jul-2016
This was a very relaxing trip. The hotel was clean & comfortable. The staff was there if you needed something yet you didn't realize they were there. There were always a batch of cookies, cherries, coffee & flavored water available. Felt like home only better. The only problem I had was the bed linens were itchy to me. I was with four friends & it only bothered me not them. Other than that it was a great place to stay. I'd stay again.
Comment from Hotel Management
19-Aug-2016 by Jonathan P., General Manager, Hotel Management
Hello, fun old ladies! Hah! I'm very thankful for your stay and your review. It's wonderful that you shared your experience, and, of course, I'm glad you had a nice time. We'll be happy to have all of you return. Thank you!
4out of 5
by jim

Posted 22-Jun-2016 on Hotels
Comment from Hotel Management
4-Jul-2016 by Jonathan, Hotel Management
Thank you for your stay, Jim!
5out of 5
by Mike fromMuskegon

Very nice hotel

Posted 18-Jun-2016 on Hotels
Always a great place to stay, now the indoor pool and hot tub are 24hrs, so that is cool, we can hit all our favorite places and not worry about the pool closing so we can just relax in the hot tub when we are done for the day. Very friendly people, couldn't ask for a better stay.they also now offer a free local shuttle which we didnt use this time but will definitely consider on our next stay.
Comment from Hotel Management
4-Jul-2016 by Jonathan, Hotel Management
Hi Mike! Thank you for your return stay. I'm happy that you like our new 24-hour indoor pool and do come use our complimentary shuttle during your next stay. Have a great summer! For the love of hospitality, Jonathan P. General Manager
5out of 5
by Kevin fromIllinois

A great place to have a great time..

Posted 18-Jun-2016 on Hotels
The place was A+.. From the staff to the place. All A+..
Comment from Hotel Management
4-Jul-2016 by Jonathan, Hotel Management
Hi Kevin! Thank you for your stay and review! Glad you had a great time. Have a wonderful summer! For the love of hospitality, Jonathan P. General Manager
5out of 5
by A verified traveller

A very nice hotel

Posted 15-Jun-2016
Pros: Hotel in immaculate condition, beach, facilities, rooms perfectly maintained. Hot outdoor pool, nice clean beach, beautiful rooms and lakeview
Cons: Extra beds not the same quality as the ordinary beds.
Location: Great location at the beach, 5 minutes outside Traverse city, but complimentary transport to the city centre if needed.
The Traverse City area was a great surprise, and the Cherry Tree Hotel a very nice hotel indeed.
Comment from Hotel Management
4-Jul-2016 by Jonathan P., General Manager, Hotel Management
Good day! Thank you for your stay and your review. I'm glad you enjoyed our hotel and our amenities. I'm glad you enjoyed Traverse City so much, too! Have a nice July and come visit again! For the love of hospitality, Jonathan P. General Manager